Userpilot

APRIL 3, 2024

Wondering how to create a resource center for your SaaS product? Essential elements of most resource centers include user documentation , video tutorials , FAQs, a search function, a feedback widget , product updates , and AI tools. Publish your resource library and promote it to users using a tooltip.

Feedback Software 100

Feedback Software Analytic Tools Research Software Data Visualization 100

Gainsight

NOVEMBER 20, 2019

Let us introduce you to the mantra, “Stay thirsty my friends.” To you this may sound like the tagline of a famous beer commercial , but to us, it’s a core value that we live by every day. To you this may sound like the tagline of a famous beer commercial , but to us, it’s a core value that we live by every day. Young [Free].

Books 80

Books Blog Feedback Software User Testing 80

Userpilot

MARCH 27, 2024

How often have you clicked away from a page simply because you couldn't find what you were looking for? The secondary navigation of your website or application can make or break product engagement —that’s how essential it is. Primary navigation gives users immediate access to the main sections of a website or application.

Feedback Software 104

Feedback Software Research Software Data Visualization Product Research 104

The Product Coalition

APRIL 24, 2023

A customer feedback repository is the place you keep all your feedback data. Here are examples, benefits, and how to set one up. What is a customer feedback repository? A feedback repository is a central location where product teams can collect and organize customer feedback.

Feedback Software 108

Feedback Software Analytic Tools User Testing Customer Feedback 108

Userpilot

JUNE 13, 2022

Are you looking for the best SaaS blogs and influencers to follow in 2022? We curated a list of the best SaaS blogs and influencers to help you learn more about SaaS and increase your revenue. We covered the best blogs on SaaS growth, product marketing , UX analytics, venture capital, and sales. What is a SaaS blog?

Analytic Tools 52

Analytic Tools Research Software Feedback Software Data Visualization 52

Userpilot

NOVEMBER 5, 2023

Wondering how to scale customer success in SaaS and drive product growth ? Next, you need to map out the customer journey , indicating every touchpoint, potential friction points , and how to improve the journey. Use onboarding surveys to personalize user onboarding and increase the user’s chances of success.

Analytic Tools 97

Analytic Tools Feedback Software Customer Experience User Testing 97

Andrew Chen

DECEMBER 18, 2017

1/ After 10+ years of publishing professional writing at [link] , I have a couple opinions on how to get your stuff read. Of course everyone knows the mechanics of setting up a blog – but the hard part is finding your voice, figuring out topics that are interesting for other folks to read, and building a long-term habit.

Blog 110

Blog Analytic Tools Research Software Feedback Software 110

Userpilot

JUNE 7, 2023

A feature feedback survey template makes the feedback process easier. It will help generate quality feedback and enhance your product experience without your product team having to second-guess what they’re doing. In this article, we’ll show you several feature feedback templates to use and questions to ask.

User Testing 92

User Testing Customer Feedback Product Research Feedback Software 92

Userpilot

JULY 17, 2023

Do you want to learn how to use data analytics to improve customer experience? In this guide, we’re going to show you how to use data analytics to improve the customer experience! Big data analytics can even make accurate predictions of how certain changes will affect the customer experience.

Data Visualization 98

Data Visualization Customer Experience Analytic Tools Customer Feedback 98

Userpilot

MAY 21, 2023

In our guide, we discuss; The importance of features releases The stages of a successful release Best practices for each of these stages We also mention how Userpilot can help your product team orchestrate your feature releases. Feature releases make products more useful and valuable for users. Book the demo to see how!

Onboarding KPIs 88

Onboarding KPIs Feedback Software User Testing Product Research 88

Userpilot

AUGUST 5, 2023

NPS (Net Promoter Score) passives are customers who have moderate feedback about your product but are not enthusiastic supporters. TL;DR Net Promoter Score (NPS) assesses customer satisfaction and loyalty by measuring how likely your customers are to recommend your products to others. What is Net Promoter Score (NPS)?

Data Visualization 97

Data Visualization Feedback Software Product Research Analytic Tools 97

Userpilot

APRIL 21, 2024

Wondering how to build a conversion path for your SaaS product or e-commerce site? Our guide explains how to create effective conversion paths. Focus on their JTBDs, pain points , and gains from using your product. Use multiple channels to promote it. If so, you’re in the right place! Let’s get to it!

Research Software 92

Research Software Feedback Software User Testing Reporting Tools 92

The Product Coalition

APRIL 3, 2023

Product Feedback Step-by-step guide with examples How do you handle product ideas from customers? And that means you need a system for managing feature requests and customer feedback. And that means you need a system for managing feature requests and customer feedback. Make a list of these sources of customer feedback.

Feedback Software 122

Feedback Software Customer Feedback User Testing User Friction 122

Userpilot

JULY 31, 2023

In this article, we discuss Pendo’s use cases, main features, pricing, limitations, and how it can help your product grow. It enables businesses to analyze user in-app behavior , collect customer feedback to make data-led decisions, improve user onboarding, and communicate effectively with users. What is Pendo?

Data Visualization 91

Data Visualization Analytic Tools Feedback Software Reporting Tools 91

Userpilot

MAY 14, 2023

Customer feedback is the key to developing a customer-centric business. In this article, we’ll discuss 7 ways you can collect customer feedback to understand user sentiment. TL;DR Customer feedback is any information gathered about the customer experience with your product or service. What is customer feedback?

Feedback Software 96

Feedback Software User Testing Customer Feedback Analytic Tools 96

Userpilot

JUNE 26, 2023

How to create customer feedback systems to gain insights into user needs ? TL;DR Customer feedback systems are frameworks for collecting, organizing, and analyzing customer feedback for actionable insights. Feedback widgets provide a venue for collecting passive feedback from users.

Feedback Software 93

Feedback Software Analytic Tools Research Software Customer Feedback 93

Userpilot

MARCH 23, 2023

Creating an NPS survey can be hard sometimes, but using a template simplifies the entire survey process. In this blog post, we’ll discuss different NPS survey questions and best practices to collect valuable feedback from your customer base. Want to see how it works in practice? How to calculate NPS.

Product Research 94

Product Research User Testing Feedback Software Customer Feedback 94

Userpilot

JUNE 14, 2023

Looking to leverage the product feedback survey template to gather valuable insights from your customers? Crafting an effective product feedback survey requires careful consideration. A product feedback survey template can help you here by streamlining the feedback collection process with the most relevant questions.

Product Research 97

Product Research Feedback Software User Testing Customer Feedback 97

Userpilot

JUNE 30, 2023

You’ll also find techniques for collecting feedback and best practices to ensure everything goes well. VoC surveys help you make better product decisions, remove friction , build customer trust , and minimize future negative feedback. Use both close-ended and open-ended questions to collect holistic VoC data.

Customer Feedback 97

Customer Feedback User Testing Feedback Software Data Visualization 97

Userpilot

FEBRUARY 28, 2023

If you’re wondering what different types of customer feedback are and how to collect them, you’re in the right place! In this article, we look at 13 different ways to collect feedback that product managers can leverage to gain a deep understanding of customer needs and make informed product decisions.

User Testing 93

User Testing Customer Feedback Feedback Software Product Research 93

Userpilot

FEBRUARY 24, 2023

If you’re wondering how to create a feedback loop in your product, you’re in the right place! In this article, we look at the process of creating feedback loops step-by-step and share some best practices for product managers to get the best out of user feedback. Let’s get right to it!

Product Research 98

Product Research Feedback Loop Feedback Software User Testing 98

Userpilot

MARCH 29, 2023

Are you looking to quickly and accurately track user sentiment and determine how happy your customers are with your product or service? This article examines what a smiley face survey is, why it’s an excellent tool for collecting feedback and tracking customer satisfaction, and when/how to use them.

Product Research 97

Product Research User Testing Customer Feedback Feedback Software 97

Userpilot

APRIL 7, 2023

This post will take you through the 5 types of B2B insights, discuss the methods of collecting them, and show you the best tools for analyzing customer sentiment. Collect market research insights from industry reports, census data, Google trends, user persona canvas and surveys, social listening, discovery interviews , and customer reviews.

Data Visualization 95

Data Visualization Analytic Tools Feedback Software Research Software 95

Userpilot

JULY 4, 2022

In this article, we’ll be discussing the customer-led growth strategy, why it is so effective, and how you can implement it in SaaS companies. Use feature engagement tools and customer insight tools to understand your customers’ in-app behavior and identify the features they love/hate. Let’s begin!

Feedback Software 119

Feedback Software Analytic Tools Customer Feedback Customer Experience 119

Userpilot

DECEMBER 6, 2022

What if there’s a system and set of tools you can use to make this process much easier? Read on to learn how to collect and analyze valuable insights, almost on autopilot. They are distilled by synthesizing and analyzing feedback collected from different sources and research methods. What are user insights?

Data Visualization 97

Data Visualization Customer Feedback User Testing Feedback Software 97

Userpilot

JUNE 20, 2023

Want to know how you can use survey analytics to leverage customer feedback data? So let’s see how you can collect customer feedback for analysis and understand user sentiment to improve the user experience. Numbers make it easy to analyze customer feedback and identify trends and patterns.

Data Visualization 87

Data Visualization Analytic Tools Product Research Feedback Software 87

Userpilot

APRIL 10, 2024

In this article, we will explore all you need to know about knowledge bases and how you can create a knowledge management system that works. Your knowledge base should include articles, FAQs, checklists, video tutorials , links to customer support agents, product releases, and feedback widgets. Create different formats of resources.

Feedback Software 93

Feedback Software Analytic Tools Research Software Data Visualization 93

Userpilot

FEBRUARY 28, 2023

Any product manager should know how to quickly put together a comprehensive customer feedback form: they’re a secret weapon for unlocking deep user insights and gathering quality feedback. TL;DR A customer feedback form is a way to gather customer feedback in a structured way. Let’s dive in!

User Testing 98

User Testing Customer Feedback Feedback Software Customer Experience 98

Userpilot

NOVEMBER 12, 2023

In this article, learn how to identify customer intent and maximize conversions at every stage of the customer journey. How Userpilot can help you act on user intent to drive adoption , engagement, and account expansion. Customer intent helps product teams understand customer needs and build solutions that delight users.

Feedback Software 103

Feedback Software Analytic Tools Data Visualization Research Software 103

Userpilot

FEBRUARY 26, 2024

How is it different from sales funnel analysis? And how to do it with available product analytics solutions? TL;DR Marketing funnel analysis is the process of evaluating how customers progress from the moment they learn about your product til they convert to paid accounts , and beyond. What is marketing funnel analysis?

Analytic Tools 101

Analytic Tools Data Visualization Feedback Software Research Software 101

Userpilot

JULY 5, 2023

Wondering how to improve customer satisfaction scores and foster long-term success for your SaaS business? You can use the following 14 effective tactics to improve customer satisfaction scores : Offer personalized customer experiences from the onboarding phase by tailoring them to customers’ needs and preferences.

Customer Satisfaction 98

Customer Satisfaction User Testing Data Visualization Customer Experience 98

Usersnap

OCTOBER 12, 2021

In particular, how they listened to the voice of customers and turned that into features and UX improvements. A human name was purposefully chosen to portray using the app can be just like interacting with a friend. The energy of the team is fueled by curiosity: how to make a banking app welcoming? What do the customers need?

User Testing 121

User Testing Feedback Software Customer Feedback Customer Experience 121

Userpilot

JUNE 20, 2023

As a product manager, how can you effectively validate ideas and build a successful product that delights users? If you’re launching a brand-new product and have no user base, build a landing page and collect the contact details of prospective customers to gauge their interest. Why is product idea validation important?

User Testing 94

User Testing Product Research Feedback Software Customer Feedback 94

Userpilot

FEBRUARY 10, 2023

How can customer intelligence analytics help boost product growth ? TL;DR Customer intelligence (CI) is the insight you gather from analyzing customer data and feedback. Customer intelligence analytics involves collecting customer data and then extracting actionable insights from it. It also helps to forecast customer behavior.

Data Visualization 97

Data Visualization Analytic Tools Feedback Software Customer Feedback 97

Userpilot

APRIL 26, 2023

6 ways to collect and analyze customer data. TLDR; Customer data analysis is the process of collecting and analyzing data to identify trends and better understand customers. TLDR; Customer data analysis is the process of collecting and analyzing data to identify trends and better understand customers. Get a Userpilot Demo here.

Analytic Tools 98

Analytic Tools Data Visualization Feedback Software Customer Feedback 98

Userpilot

OCTOBER 15, 2022

Customer feedback collection is the lifeblood of any successful SaaS company. Understanding how users feel about your brand , finding areas for improvement, and implementing the necessary changes to meet customer expectations are what give you a competitive advantage. Collect positive and negative feedback from review sites.

Feedback Software 98

Feedback Software User Testing Customer Feedback Research Software 98

Userpilot

DECEMBER 22, 2022

How to implement it in your SaaS? We also explore different ways of collecting user feedback to inform the process. First, product teams need to prioritize user feedback to identify opportunities. Finally, it’s important to close the feedback loop and let users know about the changes. “How Might We?”

Product Research 98

Product Research User Testing Feedback Software Research Software 98