Userpilot

MARCH 16, 2023

Although review sites and word-of-mouth can help you narrow down your choices, they can fail to help you make the right decision. This article serves as a UserGuiding pricing guide and discusses better alternatives that might be worth investing in. You can fully customize all creations to reflect your company’s branding.

Analytic Tools 97

Analytic Tools Feedback Software Data Visualization Reporting Tools 97

Userpilot

MAY 30, 2023

When it comes to customer experience survey best practices you have to consider the timing, placement, wording, and the right audience segments, among other things. In this article, we’ll share 15 of our survey best practices to help you factor in the aforementioned and make the most of customer feedback.

User Testing 97

User Testing Product Research Customer Feedback Feedback Software 97

Product Talk

APRIL 8, 2020

For this post, we spoke with a product team from Simply Business about some of the major lessons they’ve learned since adopting continuous discovery habits like interviewing their customers, questioning their assumptions , and using the opportunity solution tree to guide their work. So how do we know the difference?

Product Research 264

Product Research User Testing Research Software Data Visualization 264

Userpilot

SEPTEMBER 30, 2022

In this new era, digital transformation and the digitization of customer experience are a must for most businesses. In this article, we’ll cover: What digital customer experience (digital CX) is and how it compares to regular CX? The benefits of digitizing your customer experience, including its effect on revenue.

Customer Experience 92

Customer Experience User Testing Data Visualization Feedback Software 92

Intercom, Inc.

JANUARY 14, 2021

When it comes to making something people want, Hubert Palan always does his homework. With a background in computer science and an MBA, he soon realized that understanding the markets and customers is as important as building the products. The best way to know your customers is through feedback.

Feedback Software 225

Feedback Software Research Software Analytic Tools Product Strategy 225

Userpilot

OCTOBER 31, 2023

Wondering how to increase free trial conversion for your software product? Free trials can impact cash flow and revenue generation, especially if a significant portion of trial users don’t convert into paying customers. TL;DR A free trial is a sales strategy that allows prospective customers to use your product for a limited time.

Feedback Software 92

Feedback Software Research Software User Testing Onboarding KPIs 92

Userpilot

MARCH 29, 2022

Several SaaS experts are raving about this ‘go-to-strategy’ that promises to boost customer engagement and satisfaction by making the ‘product’ the hero of everything the organization does. Like all the latest concepts, defining product-led growth is tricky because many ideas and strategies make it successful.

Feedback Software 97

Feedback Software Onboarding KPIs User Testing Strategy 97

Userpilot

APRIL 18, 2023

What are the right questions to ask your customers to understand user sentiment ? It’s crucial to listen to the voice of the customer and let their feedback guide your company’s growth and sustainability. And to do that, you must ask the right customer satisfaction survey questions. Likert scale questions 2.

Customer Feedback 92

Customer Feedback User Testing Customer Satisfaction Customer Experience 92

Usersnap

SEPTEMBER 19, 2023

Imagine the idea of having a magical crystal ball that reveals the deepest thoughts and desires of your customers. Well, you might not need a crystal ball anymore, because AI-driven data and customer insights are here to make your business dreams come true! No more guessing games or deciphering cryptic customer feedback.

Customer Feedback 59

Customer Feedback Data Visualization User Testing Feedback Software 59

Userpilot

JULY 27, 2022

In this article, I’ll show you which feedback approach is better for your SaaS and the right tools for collecting it. Customer feedback is the data you collect on customers’ evaluation of your product/services. Feedback is essential for SaaS companies because it helps product teams improve the user experience.

Feedback Software 97

Feedback Software User Testing Customer Feedback Analytic Tools 97

Userpilot

JANUARY 26, 2023

Customer feedback is an invaluable resource for SaaS businesses. The more effectively you manage customer feedback and incorporate it into your product, the more valuable it becomes to your customers. One of the most powerful types of user sentiment is real-time customer feedback.

Feedback Software 96

Feedback Software Customer Feedback Customer Experience User Testing 96

Userpilot

MARCH 31, 2023

Trying to reduce churn but don’t know where to start with customer attrition analysis? Customer attrition takes place when customers leave your product or service. While it’s not possible for customer churn to be zero, you can always keep it at an acceptable level by adopting the right tactics.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Customer Feedback 98

Userpilot

NOVEMBER 19, 2022

How is it different from product management ? Product service management is a marketing function whose objective is to keep track of customer and market need fluctuations and inform product development. However, the focus of product service management is on delivering a delightful service and fostering relationships with customers.

Data Visualization 98

Data Visualization User Testing Research Software Feedback Software 98

Usersnap

FEBRUARY 2, 2023

A well-executed product and user feedback policy (PUFP) is a critical aspect of any successful business strategy. This policy outlines the steps taken to effectively gather, manage, and communicate feedback from customers in a manner that promotes trust, accountability, and a deep understanding of the needs and desires of the user base.

User Testing 52

User Testing Customer Feedback Feedback Software Reporting Tools 52

Userpilot

JUNE 30, 2022

Conducting UX research and analyzing customer feedback helps you stay relevant to your customers and drive retention. You should conduct UX surveys across all customer journey stages to identify what’s blocking users from progress. A/B test your survey and understand which version of it performs better.

Product Research 98

Product Research User Testing Feedback Software Research Software 98

Userpilot

JUNE 14, 2023

Looking to leverage the product feedback survey template to gather valuable insights from your customers? Crafting an effective product feedback survey requires careful consideration. A product feedback survey template can help you here by streamlining the feedback collection process with the most relevant questions.

Product Research 97

Product Research Feedback Software User Testing Customer Feedback 97

Userpilot

JUNE 29, 2022

How to build better products with a human-centered design approach: Categorize customers into user segments to gather contextual feedback from specific users. Adding a simple always-on feedback widget encourages users to give insightful feedback. Want to build better human-centered products?

User Testing 98

User Testing Feedback Software Research Software Customer Feedback 98

Userpilot

FEBRUARY 26, 2023

The customer success renewal playbook is central to keeping the incoming stream of recurring revenue flowing. Thanks to the subscription economy of SaaS companies, high customer retention is vital to staying afloat and enjoying growth. Examining user activity and customer interaction to identify and eliminate friction points.

Feedback Software 96

Feedback Software Analytic Tools Customer Experience Customer Feedback 96

Userpilot

MARCH 2, 2022

Wondering how you can leverage SaaS OKRs to drive success in your business? Much of product success depends on your marketing team but business decision-making and progress evaluation are crucial to keeping your company focused on the right path towards sustainable growth. customer expectations) or quantitative (e.g.,

Feedback Software 105

Feedback Software Onboarding KPIs Reporting Tools Product Research 105

Userpilot

OCTOBER 18, 2022

How can user analysis help you drive product growth and reduce churn? With user analysis, you can derive invaluable insights into user behavior and identify: Roadblocks that impair customer retention. Unmet customers’ needs to inform your product roadmap. Customer analysis involves six steps: 1.

Customer Feedback 98

Customer Feedback Data Visualization User Testing Analytic Tools 98

Reveal

SEPTEMBER 12, 2023

In this blog post, we’ll dive into the key highlights, with a particular focus on two standout features: custom visualizations and interactive chart filtering. DIY Custom Visualizations with Reveal With this innovative addition to our platform, you can now control the chart types available within your dashboards.

Data Visualization 100

Data Visualization Analytic Tools Reporting Tools Feedback Software 100

Userpilot

APRIL 23, 2023

The right metrics and data will offer valuable product growth insights to help you make data-driven decisions about optimizing your products’ performance. Tracking these metrics helps you gain growth insights, track user engagement , and measure customer satisfaction. What are product health metrics?

Onboarding KPIs 90

Onboarding KPIs Analytic Tools Feedback Software Customer Experience 90

Usersnap

JULY 26, 2023

Customers are at the functional center of every successful business model, and it’s time we uncovered the secrets to unlocking financial success through the idea of customer centricity by presenting customer focus examples. Key strategies and learnings from the top companies 5 best customer-centricity examples 1.

User Testing 52

User Testing Customer Feedback Customer Experience Reporting Tools 52

Imaginary Cloud - Design

AUGUST 19, 2021

Design Research is a process used by designers to better understand the underlying and sometimes hidden desires, needs, and challenges of end users. This blog post will discuss what Design Research is, its top benefits, and how we do it at Imaginary Cloud. " and "How are they going to use this product/service?"

User Testing 110

User Testing Research Software Product Research Customer Experience 110

Usersnap

NOVEMBER 6, 2020

Well, for starters, it is essential to understand and use strategic UX best practices to ensure a stellar customer experience right from the start. Well, for starters, it is essential to understand and use strategic UX best practices to ensure a stellar customer experience right from the start. This is why UX matters.

Feedback Software 111

Feedback Software Research Software Weak Development Team UX 111

Userpilot

FEBRUARY 28, 2023

In this article, we cover 14 actionable strategies and discuss how using product analytics can help enhance the success of each one. TL;DR User adoption happens when users learn how to use a product and discover its value. Adoption is essential because it drives customer success and increases engagement.

Analytic Tools 95

Analytic Tools Feedback Software User Testing Data Visualization 95

Userpilot

MARCH 11, 2022

User behavior analytics (UBA) involves collecting, grouping, and analyzing users’ behavior data to make decisions that enhance your overall UX. It includes factors like time on page, the number of pages visited, how people interact with different features, and also friction they encountered while using the product, etc.

Analytic Tools 97

Analytic Tools Data Visualization Feedback Software Reporting Tools 97

Userpilot

SEPTEMBER 28, 2022

How can product managers use it to develop better products? The approach is very customer-centric so it helps you design products that not only are functional but also satisfy users’ psychological needs. This improves overall customer satisfaction. What is anticipatory design? Are you ready to dive in?

Data Visualization 94

Data Visualization Feedback Software Customer Experience Customer Feedback 94

Userpilot

OCTOBER 10, 2022

In this article, we’ll cover the key metrics you need to develop an informed feature adoption strategy and discuss how you can improve them. Feature adoption occurs when customers start using a particular feature to meet their goals. This makes feature adoption critical for retaining more users and expanding your revenue.

Onboarding KPIs 90

Onboarding KPIs Feedback Software Analytic Tools Research Software 90

Userpilot

JULY 6, 2021

A product growth manager is in charge of your product growth strategy: they are concerned with realistic KPI metrics and can achieve these by researching customer feedback and data, identifying opportunities for revenues, and testing products and features. Is a SaaS product growth strategy essential to a modern business’s survival?

Feedback Software 98

Feedback Software Research Software Analytic Tools Onboarding KPIs 98

Userpilot

JULY 26, 2021

Have you, like me, ever wondered how it’s possible to try so many SaaS products for free? It’s how companies like Slack, Notion, Calendly, and Loom have achieved such viral growth. Product growth specifically makes the product available for free. It’s because of something called product-led growth (or product growth for short.).

Analytic Tools 98

Analytic Tools Feedback Software Onboarding KPIs User Testing 98

Imaginary Cloud - Design

MAY 30, 2022

The PDP is just a collection of better methods designers can use without thinking about many things, including how to choose from many options in Design Thinking. The PDP is just a collection of better methods designers can use without thinking about many things, including how to choose from many options in Design Thinking.

Research Software 74

Research Software User Testing Analytic Tools Feedback Software 74

Userpilot

APRIL 20, 2022

Most SaaS companies appeal to FOMO to make free trial users purchase a subscription. Get a Userpilot Demo and see how. As much as I’d like all free users to become paying customers, that’s sadly not the case and may never be. So how do you determine if your freemium conversion rate meets the standard? It’s simple.

Analytic Tools 97

Analytic Tools Feedback Software Data Visualization User Testing 97

Userpilot

DECEMBER 10, 2020

Nobody likes getting negative feedback. If you don’t like getting negative feedback either – congratulations! It hits our egos and makes us feel like a failure. But the whole point of killing it like a pro – in product or elsewhere – is not to take negative feedback personally. It’s normal.

User Testing 98

User Testing Feedback Software Customer Feedback Analytic Tools 98

Userpilot

AUGUST 16, 2022

A goal-setting framework offers structured, step-by-step guides on how to establish goals and attain them. Userpilot allows you to segment customers and establish custom goals for each segment. A goal-setting framework is a system that offers structured, step-by-step guides on how to establish goals and attain them.

Feedback Software 98

Feedback Software Research Software Framework User Testing 98

Usersnap

NOVEMBER 25, 2020

That’s how crucial testimonials have become in a customer journey. With enhanced access to data and information, customers are becoming more aware of the products and services they are about to pay or are already paying for. It is unlikely that your subscribers would spend time reading long customer reviews. Crazy, right?

Customer Feedback 64

Customer Feedback User Testing Customer Experience Software Review 64

Userpilot

APRIL 13, 2022

Click tracking is an essential method for uncovering weak spots in the product UX and the user flow by analyzing how users engage with your UI. The main idea of click tracking is watching how users interact with your product to discover friction points. what to do with the data you collect. tools to use to capture user clicks.

Analytic Tools 97

Analytic Tools Data Visualization Feedback Software Customer Feedback 97