Userpilot

AUGUST 30, 2023

Customer acquisition helps you increase your customer base, counteract churn, and drive sustainable growth. Effective acquisition strategies will increase your customer base and revenue. The goal is to expand the customer base by attracting individuals who have not previously engaged with the business.

Research Software 102

Research Software Feedback Software Customer Experience Customer Feedback 102

Intercom, Inc.

JANUARY 18, 2023

“Are you attracting and engaging the right customers? Are you attracting and engaging the right customers? ” Chip Lay, Director of Product Strategy at Fullstory. To increase retention and reduce churn consistently, you need a system that continuously drives value for your customers across their entire lifecycle. “The

User Testing 118

User Testing Customer Feedback User Friction Strategy 118

Userpilot

FEBRUARY 25, 2024

Funnel analysis examples can help product managers find the missing puzzle pieces to improve user journeys. Funnel analysis allows you to: Measure company performance. Create data-driven product roadmaps. Increase revenue growth. This lets product managers and marketers track how users progress through each stage.

Data Visualization 102

Data Visualization Analytic Tools Feedback Software Reporting Tools 102

Userpilot

AUGUST 16, 2023

A user retention playbook will keep your customers happy and continue using your product for longer. You can use user retention metrics to identify if there’s a product-market fit problem rather than a retention problem. When developing your product , address app performance issues to improve user retention.

User Testing 98

User Testing Customer Experience Customer Feedback Analytic Tools 98

Userpilot

APRIL 16, 2024

Understanding how end-users interact with your product is crucial to identifying user experience bottlenecks. It also helps identify better ways to engage users. When combined with product analytics , end-user behavior monitoring can help you boost product usage and retention rates. Book a demo now to get started.

Data Visualization 104

Data Visualization Analytic Tools Feedback Software Reporting Tools 104

Userpilot

JULY 27, 2023

Adoption metrics are essential to measure to aid in making improvements to your product. But which product adoption metrics should you track? This article will cover the 14 metrics to track to help you increase your customer lifetime value. If people pay for your product that means they have successfully adopted it.

Onboarding KPIs 87

Onboarding KPIs Analytic Tools Feedback Software Customer Feedback 87

Userpilot

MAY 31, 2023

Not sure how to measure product adoption or what metrics to track? Product adoption is key to creating loyal users for your SaaS and it’s important to track it regularly. In this article, we’ll explore how to measure product adoption and twelve key metrics that can provide valuable insights into product adoption.

Onboarding KPIs 95

Onboarding KPIs Data Visualization Analytic Tools Customer Experience 95

Userpilot

OCTOBER 31, 2022

Looking for the right product engagement metrics to track and see how well users are interacting with your product? As a product manager, you need to track product engagement metrics as it allows you to measure user engagement and find ways to deliver more value to your daily active users.

Onboarding KPIs 98

Onboarding KPIs Analytic Tools Strategy Customer Experience 98

Userpilot

MARCH 15, 2024

TL;DR Data-driven analytics describes the process of collecting, analyzing , and interpreting customer data to help organizations make better-informed product and strategic business decisions. By understanding how users behave inside the product and their goals and problems, you can reduce time to value. Data collection comes next.

Data Visualization 95

Data Visualization Analytic Tools Feedback Software User Testing 95

Userpilot

JANUARY 8, 2024

Best practices for effective customer acquisition and product-led growth. TL;DR A customer acquisition strategy is a comprehensive plan for attracting, engaging, and converting new customers into paying users. Measure campaign performance and refine your customer acquisition strategy. Personalize your campaigns.

Analytic Tools 105

Analytic Tools Research Software Feedback Software Customer Experience 105

Userpilot

JUNE 22, 2023

Wondering how to reduce churn rate and increase retention? While customer churn is a grave concern, retention is what can help you tackle it and make your product successful. Customer retention brings you more customers who tend to spend more, refer others, and provide valuable feedback that drives product improvement.

Data Visualization 94

Data Visualization Feedback Software Analytic Tools Customer Experience 94

Userpilot

JUNE 26, 2023

Want to track the different types of product metrics to get product growth insights ? Product metrics are critical for product growth managers to develop the right product strategies and drive continuous value for customers. You can also use a product metrics framework, ie. What are product metrics?

Onboarding KPIs 85

Onboarding KPIs Analytic Tools Data Visualization Customer Experience 85

Userpilot

NOVEMBER 12, 2023

Customer intent helps product teams understand customer needs and build solutions that delight users. How Userpilot can help you act on user intent to drive adoption , engagement, and account expansion. How Userpilot can help you act on user intent to drive adoption , engagement, and account expansion.

Feedback Software 103

Feedback Software Analytic Tools Data Visualization Research Software 103

Userpilot

NOVEMBER 16, 2022

Thinking of using customer engagement analytics to improve customer relationships and increase user engagement? Customer engagement analysis helps you understand your users’ buying behavior and sentiments. There are four ways to collect customer engagement analytics data more effectively. Let’s go!

Data Visualization 98

Data Visualization Analytic Tools Customer Feedback Customer Experience 98

Userpilot

JUNE 2, 2023

Product adoption metrics tell you how well your platform is performing. In this article, we dived into 13 important adoption metrics to measure. TL;DR Product adoption occurs when new users understand the value of your product and begin using it as intended. What is product adoption?

Onboarding KPIs 91

Onboarding KPIs Analytic Tools Customer Experience Product Research 91

Userpilot

JULY 30, 2023

To measure the customer acquisition cost (CAC), divide the total cost of acquisition by the number of new customers acquired. To measure the customer retention cost (CRC), divide the total cost of retention by the number of customers retained. Collect customer feedback to make improvements, and increase customer loyalty.

Customer Experience 93

Customer Experience Customer Feedback User Testing Data Visualization 93

Userpilot

MARCH 27, 2023

How do you increase customer adoption to grow your product ? In this article, we cover the benefits of increasing adoption and the metrics you should be tracking. Plus, learn the proven strategies that help SaaS companies increase their customer adoption rates. Userpilot can help product teams increase customer adoption.

Onboarding KPIs 94

Onboarding KPIs User Testing Customer Experience Customer Feedback 94

Userpilot

JULY 13, 2023

Are you trying to find out how to measure growth of a company? Measuring a company’s growth helps you understand how much you progressed and where you stand. It informs you whether your product growth is fine or if you should make tweaks to improve results. What is the company’s growth rate?

Onboarding KPIs 96

Onboarding KPIs Feedback Software Customer Experience Customer Feedback 96

Userpilot

JULY 5, 2023

A good customer satisfaction level ensures great product engagement to retain customers longer. TL;DR Customer satisfaction is the level of happiness your customers have with your product or service. Use interactive walkthroughs to guide users step-by-step, highlight key tasks, and engage more customers during onboarding.

Customer Satisfaction 98

Customer Satisfaction User Testing Data Visualization Customer Experience 98

Userpilot

JANUARY 12, 2023

You’ll struggle to boost user engagement and retention if you don’t clearly define what an engaged user is. That is why this article will give you guidelines for defining engaged users and strategies for your company and increasing your engagement rates. Increase customer retention rate.

Feedback Software 98

Feedback Software Analytic Tools Customer Experience Customer Feedback 98

Userpilot

MAY 16, 2023

How can customer experience analytics help you achieve product growth ? Therefore, meeting customer expectations with each experience with your product is crucial. TL;DR Customer experience analytics is the process of gathering and analyzing customer data to better understand product experiences.

Analytic Tools 87

Analytic Tools Data Visualization Feedback Software Customer Experience 87

Userpilot

MARCH 14, 2024

In the article, we show product managers how to understand how users navigate before getting activated in a SaaS product, how to product analytics to choose the best path to activation, and share 8 tried-and-tested activation strategies. All that is to help you optimize your user journey and boost product adoption.

Data Visualization 101

Data Visualization Customer Experience Customer Feedback User Testing 101

Userpilot

JUNE 19, 2023

User engagement is one of those terms that everyone knows but only a few fully understand. What does it mean to engage a user? How do you measure it? Let’s explore 12 strategies to boost user engagement on your app and increase conversions, retention, loyalty, and ultimately, product growth.

User Testing 96

User Testing Product Research Feedback Software Customer Experience 96

Userpilot

OCTOBER 31, 2022

Are you planning on using analytics to improve customer engagement and gain a competitive advantage? increasing the CLV (customer lifetime value). In today’s article, you’ll find seven engagement strategies that use customer analytics to boost user engagement, increase retention, and reduce churn.

Analytic Tools 98

Analytic Tools Data Visualization Feedback Software Research Software 98

Userpilot

NOVEMBER 24, 2022

The goal of any traditional or digital marketing strategy is product growth. It stands for Reach, Act, Convert, Engage, and is tied to different marketing funnel stages. Increase your brand awareness in the Reach stage using growth loops that turn customers into business advocates. What is a RACE marketing model?

Feedback Software 98

Feedback Software Analytic Tools Framework Onboarding KPIs 98

Userpilot

DECEMBER 12, 2022

A customer engagement dashboard is invaluable for interpreting customer data and making the right business decisions. With ease, you’ll gather, analyze, and share user engagement insights that will reduce churn and drive product growth. If unsure, dig into your engagement data and interact with other teams in your company.

Data Visualization 96

Data Visualization Onboarding KPIs Dashboard User Testing 96

Userpilot

AUGUST 31, 2023

As more customers are acquired, the company’s revenue stream expands, enabling it to invest in product development, innovation, and scaling operations. As the user base grows, the company gains valuable insights into different customer needs and preferences, which can inform product enhancements. Book a demo now to learn more.

Research Software 102

Research Software Feedback Software Analytic Tools User Testing 102

Userpilot

FEBRUARY 28, 2023

In this article, we cover 14 actionable strategies and discuss how using product analytics can help enhance the success of each one. TL;DR User adoption happens when users learn how to use a product and discover its value. Adoption is essential because it drives customer success and increases engagement.

Analytic Tools 94

Analytic Tools Feedback Software User Testing Data Visualization 94

Userpilot

JULY 31, 2023

As well as provide 10 A/B testing metrics that can lead your SaaS to achieve measurable business goals. TL;DR A/B testing is an evidence-based method that takes two versions of a product, a marketing campaign, or an ad against a control group to compare their performance and determine what leads to better results. What is A/B testing?

Onboarding KPIs 94

Onboarding KPIs User Testing Product Research Analytic Tools 94

Userpilot

NOVEMBER 8, 2022

How do you make sure your product marketing team is actually working toward success? By using product marketing OKRs to guide strategy and track progress. But when it comes to products, you can’t ignore the rest of the funnel. But when it comes to products, you can’t ignore the rest of the funnel.

Onboarding KPIs 104

Onboarding KPIs Product Marketing Marketing Data Visualization 104

Userpilot

JULY 22, 2023

Both these metrics are crucial for getting product growth insights into the financial health and sustainability of your SaaS business. To measure CAC, divide the total acquisition cost by the number of new customers acquired during a given period. CAC measures costs, whereas LTV gives an estimate of profits.

Customer Experience 81

Customer Experience Customer Feedback User Testing Onboarding KPIs 81

Userpilot

OCTOBER 25, 2021

Confused about which product adoption metrics you need to measure? Improving product adoption in SaaS is all about being at the right place at the right time. Or, in SaaS terms – prompting users to engage with the right features at the right moment. What tools can help you improve product adoption metrics?

Analytic Tools 105

Analytic Tools Onboarding KPIs Data Visualization Reporting Tools 105

Userpilot

DECEMBER 20, 2022

So let’s find out how you can leverage data to streamline your product marketing decisions and secure a steady route to success. Key awareness stage KPIs are ad clicks, blog post views, and SEO rankings. The model encompasses multiple layers of user engagement with your company. They want to try out your product.

Feedback Software 98

Feedback Software Analytic Tools Customer Experience Customer Satisfaction 98

Userpilot

JANUARY 23, 2023

With OKRs, you can develop clear strategies to promote product growth and effectively communicate them to your customer success teams. The main difference between KPIs and OKRs is that OKRs set the direction for CS strategies, while KPIs measure progress against customer success OKRs. – Offer trials for premium features.

Feedback Software 90

Feedback Software Analytic Tools Onboarding KPIs Customer Experience 90

Userpilot

MARCH 25, 2024

TL;DR User sentiment is the feeling a person has about your brand, product, or service quality. Tracking customer sentiments provides insights that help you make product improvements, enhance the customer experience , and boost customer satisfaction. Gather user sentiment data from multiple sources.

Data Visualization 100

Data Visualization Feedback Software Analytic Tools Reporting Tools 100

Userpilot

MAY 18, 2023

UX deals with a user's interactions with specific aspects of your product, while CX is broader and covers all customer engagements with your brand. TL;DR The user experience (UX) is the sum of a user's thoughts, impressions, and feelings as they interact with specific aspects of your product. What is user experience?

Customer Experience 94

Customer Experience User Testing Analytic Tools Feedback Software 94

Userpilot

OCTOBER 3, 2023

Customer journey KPIs, alongside product analytics , help product teams understand if they’re meeting their goals. SEO ranking to monitor and improve product visibility on search engine results. When customers enter the activation stage, they are taking the first steps to use your product actively.

Onboarding KPIs 104

Onboarding KPIs Customer Experience User Testing Customer Feedback 104