Userpilot

JANUARY 26, 2023

Wondering how to run a successful SaaS onboarding process to make sure you are setting users up for success from the start? It’s a no-brainer that a solid onboarding workflow is crucial to the success of any product-led company. During onboarding, you have the opportunity to make a lasting impression on your customers.

Analytic Tools 98

Analytic Tools Feedback Software Customer Experience Data Visualization 98

Userpilot

DECEMBER 6, 2022

It could be product trial onboarding that helps you figure out how to solve it. In this blog, we’ll explore what a product trial is, describe the onboarding process, and give you the tools you need to apply it in your own SaaS. But what exactly goes into an effective onboarding process? Ready to get started?

Feedback Software 98

Feedback Software Analytic Tools Customer Feedback Customer Experience 98

Userpilot

JULY 6, 2022

How can progressive onboarding help you create a personalized user onboarding experience ? Is it a better way to onboard new users? How’s it different from function-oriented app onboarding? This article will guide you through how to use progressive onboarding to boost customer engagement in your app.

UX 105

UX Customer Experience User Testing Data Visualization 105

Userpilot

JUNE 12, 2023

Any savvy product manager should have a rock-solid understanding of goal-oriented user onboarding. If you want to brush up on your knowledge of the onboarding process – and how you can keep users engaged and achieving their goals throughout – you’ve come to the right place! What is goal-oriented user onboarding?

Analytic Tools 86

Analytic Tools Feedback Software Onboarding KPIs User Testing 86

Userpilot

FEBRUARY 15, 2023

Good friction can be introduced at various points in the onboarding process to increase adoption. HubSpot uses a long sign-up form to add good friction as it creates a personalized onboarding that shortens TTV. Userpilot adds good friction by enabling users to customize the UI with their brand name and colors during onboarding.

Product Research 98

Product Research Customer Experience User Friction Data Visualization 98

Userpilot

MARCH 27, 2023

He stumbled upon Userpilot , and decided to go with it to build in-app onboarding for The Room users, to push more of them to upload their CVs. The Solution: Userpilot onboarding flow with a Driven Action After testing Userpilot , Arjoon decided to build the first onboarding flow.

Analytic Tools 97

Analytic Tools Research Software Data Visualization User Testing 97

Userpilot

JULY 31, 2023

TL;DR Pendo is a product growth platform for product , marketing , customer success , and UX design teams. It enables businesses to analyze user in-app behavior , collect customer feedback to make data-led decisions, improve user onboarding, and communicate effectively with users. Pendo dashboard. Who can use the Pendo app?

Data Visualization 89

Data Visualization Analytic Tools Feedback Software Reporting Tools 89

Userpilot

JULY 14, 2021

There are plenty of all these blogs “15 alternatives to {Brand Name} that are equally good” that are…plain wrong. Because we’re just a different kind of onboarding tool! ?????. Appcues comes second-next, with really nice UX and UI. It also offers fewer UI patterns and only 1 action – compared to 4 in Userpilot.

Analytic Tools 105

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 105

Userpilot

OCTOBER 1, 2022

Notification UX is critical for the success of your communication strategy and customer experience. There are different use cases for notifications, including: Guide new users to discover relevant features during the onboarding process. Here are some typical use-cases of the notification types we discussed in SaaS: Onboard new users.

Customer Experience 98

Customer Experience User Testing User Experience Customer Feedback 98

Userpilot

MAY 17, 2023

User experience (UX) refers to how easy it is for users to accomplish their goals inside the product. Personalized onboarding improves PX because it allows users to discover the relevant features in less time without being overloaded with unnecessary information. Let’s dive in! However, they differ in scope.

Customer Experience 93

Customer Experience User Testing Analytic Tools Feedback Software 93

Userpilot

JANUARY 31, 2023

Winning new business is critical for any savvy product manager: a new client onboarding checklist template can help you systemize your path to a successful customer onboarding process. Used correctly, this sort of customer onboarding checklist can become an invaluable tool for any product manager.

Onboarding KPIs 97

Onboarding KPIs User Testing Analytic Tools Feedback Software 97

Userpilot

JUNE 19, 2023

initial engagement, onboarding, customer support, and so on – not just a task in your app). An onboarding flow might involve a range of UI patterns to help users discover and engage with your product, improving conversions from free to paid users. UX analysis will help you understand the difference between distinct groups.

Data Visualization 93

Data Visualization Analytic Tools User Testing Customer Experience 93

Userpilot

JUNE 28, 2023

Sustaining user engagement throughout the entire onboarding process can feel like a task only large teams can achieve. Introducing core features, driving user activation, and maximizing retention rates after the user onboarding experience will all impact the user journey moving forward.

Onboarding KPIs 85

Onboarding KPIs Feedback Software User Testing Analytic Tools 85

Userpilot

APRIL 6, 2022

UX onboarding involves understanding the psychology of different user segments and designing onboarding flows to move users through the different journey stages. Great onboarding experiences start with understanding users and the jobs they require to complete, followed by creating personalized experiences for each user segment.

Customer Experience 106

Customer Experience Feedback Software User Testing Customer Feedback 106

Userpilot

NOVEMBER 29, 2022

– Identify patterns in customer churn data. Best practices for SaaS to reduce customer churn and retain existing customers include: – Build personalized onboarding to shorten the time-to-value. – Use tooltips in the onboarding flow to drive feature adoption. Identify patterns in customer behavior.

Data Visualization 102

Data Visualization Customer Feedback User Testing Customer Experience 102

Userpilot

FEBRUARY 24, 2023

TL;DR Appcues is a product adoption platform that allows you to track and analyze product usage and design onboarding experiences to drive feature and product adoption. Flows are sequences of onboarding UI patterns , like modals, slideouts, hotspots, and tooltips. Let’s get right to it, shall we? Appcues review.

Data Visualization 95

Data Visualization Analytic Tools Onboarding KPIs Software Review 95

Userpilot

DECEMBER 8, 2022

Wondering how heat map analysis can influence your product UX? SaaS companies use different types of heatmaps to identify user behavior in the app to spot friction points and, hence, improve UX and conversion elements. Key benefits include: Visualize web page or product usage data to spot patterns and trends.

Analytic Tools 97

Analytic Tools Data Visualization User Testing Customer Feedback 97

Userpilot

JULY 22, 2021

Appcues Product Tours is one of the most popular tools for building new user onboarding for SaaS. They also lack certain UI patterns and actions that would make them fully interactive. Userpilot offers the same usability, UX, and ease of use for $249 per month without any limitations. But is it the best tool? What is Appcues?

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 98

Userpilot

JUNE 19, 2023

To use cohort analysis to evaluate the onboarding processes , analyze how retained users interact with the onboarding experiences, and compare it with the interactions of the churned customers. For example, you could group your users based on whether they completed the onboarding checklists or not.

Data Visualization 91

Data Visualization Analytic Tools Customer Experience Customer Feedback 91

Userpilot

FEBRUARY 15, 2023

Are you in the process of implementing in-app onboarding and looking for successful product tour examples for inspiration? We’ll cover what a product tour is, and how they fit into the onboarding process, then get straight into some examples, and finally explore the best product tour software tool for the job.

Feedback Software 95

Feedback Software Analytic Tools Onboarding KPIs User Testing 95

Userpilot

JANUARY 11, 2022

From Amazon’s navigation bar to Whatsapp’s deleted messages: bad UX design is something that we’re all familiar with as consumers. If you make new features open in a new tab every time, you’ll disrupt your onboarding automation and disorientate your customer. Bad UX Design #1: New feature, new tab.

Analytic Tools 105

Analytic Tools Research Software UX Customer Experience 105

Userpilot

APRIL 14, 2022

In this article, we’re going to do a deep dive into the Airtable onboarding experience and how you can recreate it for your users. The example we’ll explore from Airtable is primarily focused on app user onboarding. If you are looking for ways to use Airtable for employee onboarding this article doesn’t cover that.

Customer Experience 97

Customer Experience Analytic Tools Customer Feedback Data Visualization 97

Userpilot

MARCH 31, 2022

There’s a simple way to boost product-led growth: giving users a fantastic first impression of your product by using onboarding tooltips. Then, it’s relatively simple to create an onboarding process that meets their needs and drives adoption. What are onboarding tooltips? Ready to get started? Let’s dive in!

Analytic Tools 97

Analytic Tools Customer Experience User Testing Customer Feedback 97

Userpilot

JULY 5, 2023

You can use the following 14 effective tactics to improve customer satisfaction scores : Offer personalized customer experiences from the onboarding phase by tailoring them to customers’ needs and preferences. Use interactive walkthroughs to guide users step-by-step, highlight key tasks, and engage more customers during onboarding.

Customer Satisfaction 97

Customer Satisfaction User Testing Data Visualization Customer Experience 97

Userpilot

JULY 9, 2023

If you’re a UX designer or product manager wondering how to deliver a better product in terms of usability and user experience, this is the article for you. Simple and intuitive onboarding experiences focusing on key relevant features will improve product learnability. Onboarding tooltip created using Userpilot.

User Testing 85

User Testing Product Research Customer Experience User Experience 85

Userpilot

DECEMBER 16, 2021

Recognizing user behavioral patterns and introducing UX behavior-based improvements is the future of all “user-friendly” activities. The analysis of behavioral patterns is nothing more than extracting the essence of how our customers operate – or feel – while in contact with our digital product. Why use REAL?

User Testing 98

User Testing Data Visualization Customer Experience Analytic Tools 98

Userpilot

MARCH 16, 2023

TL;DR UserGuiding is a cloud-based digital platform that provides onboarding solutions. With UserGuiding, you can integrate with multiple applications, build easy onboarding flows, create user segments and microsurveys , and analyze feedback. UserGuiding is a cloud-based digital platform that provides onboarding solutions for teams.

Analytic Tools 96

Analytic Tools Feedback Software Data Visualization Reporting Tools 96

Userpilot

JANUARY 9, 2023

Personalize the onboarding process according to users’ JTBD. After collecting the necessary data, it’s time to analyze it for trends and patterns that may help your personalization and retention efforts. For instance, you may group customers according to their spending patterns or their jobs to be done ( JTBD ).

Feedback Software 95

Feedback Software Analytic Tools Research Software Customer Experience 95

Userpilot

OCTOBER 4, 2022

Customer activation describes the phase (typically in an onboarding process ) where your users begin to experience value from your product. Minimum viable onboarding is an effective way of helping your customers start achieving their product goals and objectives sooner. Implement a minimum viable onboarding playbook.

User Testing 92

User Testing Customer Experience Customer Feedback Data Visualization 92

Userpilot

OCTOBER 1, 2022

We’ve compiled the fundamentals of proper user onboarding that leads to software adoption—so you don’t have to do more research. The ten tips and best practices for good software adoption include: Collecting user data with a welcome screen to segment users and personalize the onboarding experience. Let’s go over the concepts: TL;DR.

Feedback Software 97

Feedback Software Research Software User Testing Onboarding KPIs 97

Userpilot

JUNE 20, 2023

So, how can you build trust with UX design ? This article examines the concept of trust in UX design and its importance. It also explores 15 strategies that help UX designers build trust in potential users. Creating a positive first impression with a warm welcome message and data-backed onboarding. What is user trust?

User Testing 96

User Testing Customer Feedback Customer Experience UX 96

Userpilot

AUGUST 18, 2022

How can interactive walkthroughs help users get the most out of your product or service from the initial onboarding ? An onboarding process describes the activities and flows that help users get value out of your product or SaaS. An interactive onboarding experience is user-driven and is influenced by their actions.

Customer Experience 96

Customer Experience User Testing Data Visualization Construction 96

Userpilot

JULY 25, 2022

Customer onboarding challenges are something every SaaS owner or product manager will face at some stage of their career. Because onboarding is such an important area to get right, it’s critical to have a framework (and the tools) to overcome them. Customer onboarding challenges are blockers stopping you from converting users.

Feedback Software 95

Feedback Software Onboarding KPIs Analytic Tools User Testing 95

Userpilot

OCTOBER 10, 2022

Loom uses onboarding checklists to encourage users to get fully activated. Userpilot helps you nail your product marketing campaigns by: Providing lots of onboarding UI patterns and styling options for your interactive onboarding walkthrough. Loom uses onboarding checklists to drive users to the activation point.

Feedback Software 96

Feedback Software Research Software Product Research User Testing 96

Userpilot

MAY 21, 2023

For feature or product announcements, use multiple channels, like in-app messaging , emails, social media, or blogs. Is a functionality really missing or is your onboarding poor and users simply don’t know about the features? User behavior patterns: Is there anything about the user behavior that points to a specific release time?

Onboarding KPIs 85

Onboarding KPIs Feedback Software User Testing Product Research 85

Userpilot

APRIL 28, 2022

Onboarding software is in high demand for SaaS product managers , and with good reason – the market is booming. Appcues and Pendo are both types of onboarding software, designed to help boost customer engagement. Appcues and Pendo are both types of onboarding software, designed to help boost customer engagement.

Analytic Tools 94

Analytic Tools Feedback Software User Testing Customer Experience 94

Userpilot

JULY 17, 2023

TL;DR In addition to improving the customer experience , data analytics can help you identify patterns, uncover preferences, improve satisfaction, increase lifetime value , and boost customer retention. Data analytics can: Identify patterns and trends. Get your free Userpilot demo today! Get your free Userpilot demo today!

Data Visualization 97

Data Visualization Customer Experience Analytic Tools Customer Feedback 97