Userpilot

APRIL 18, 2023

What are the right questions to ask your customers to understand user sentiment ? And to do that, you must ask the right customer satisfaction survey questions. – Avoid lengthy surveys – Use straightforward questions to avoid ambiguity or bias. – Ask relevant questions at the right time.

Customer Feedback 92

Customer Feedback User Testing Customer Satisfaction Customer Experience 92

Userpilot

MARCH 23, 2023

In this blog post, we’ll discuss different NPS survey questions and best practices to collect valuable feedback from your customer base. You can also trigger personalized follow-up questions based on previous answers and localize your survey to reach global audiences. Want to see how it works in practice? Book the demo !

Product Research 95

Product Research User Testing Feedback Software Customer Feedback 95

Userpilot

AUGUST 5, 2023

You can convert NPS passives into promoters with the following strategies: Ask open-ended follow-up questions with NPS surveys to understand the reasons for customer dissatisfaction. Ask an open-ended Net Promoter Score question Asking an open-ended question helps you dive deeper into customer sentiment.

Data Visualization 97

Data Visualization Feedback Software Product Research Analytic Tools 97

UX Planet

DECEMBER 19, 2023

Structured Interviews Structured interviews involve a predetermined set of questions asked in a consistent manner. Semi-Structured Interviews Semi-structured interviews combine predetermined questions with the flexibility to explore emerging themes. Stay tuned for more insights into the art of interviewing in qualitative research!

Product Research 85

Product Research Research Software User Testing Data Visualization 85

Userpilot

APRIL 18, 2023

We can all recognize good survey questions when we see them. Which question(s) will draw better responses? In this article, we discuss different types of questions, and how to write good surveys. TL;DR A good survey question is clear, concise, and appropriate. What is a good survey question? Where do you begin?

Customer Feedback 96

Customer Feedback Data Visualization Product Research User Testing 96

Userpilot

MAY 31, 2023

Close-ended questions offer predefined answer options and provide structured data for quantitative analysis. Open-ended questions collect qualitative data by allowing respondents to express their thoughts, opinions, and experiences freely. Creating close-ended survey questions in Userpilot.

Data Visualization 94

Data Visualization Feedback Software Customer Feedback User Testing 94

Userpilot

MARCH 29, 2023

A smiley survey question may include either of 3 answer options: emojis only, open-ended questions , or close-ended questions. Make the most of your smiley face surveys by asking clear and easy-to-understand survey questions , using understandable rating scales, and always closing the feedback loop.

Product Research 97

Product Research User Testing Customer Feedback Feedback Software 97

Mixpanel

APRIL 18, 2024

This is why go-to-market (GTM) teams play a large role in B2B rollouts, whether it’s running training with their account teams or answering basic support questions. And other technical gotchas… We have to be ready with answers for any questions that our customer success, support, solution engineers, sales, and post-sales teams might get.

Data Visualization 94

Data Visualization B2B User Testing Customer Feedback 94

Userpilot

AUGUST 14, 2023

And how should you ask your questions to ensure that you’re collecting the right data? Which determines if you’ve achieved product-market fit by asking customers how disappointed they would be if they could no longer use your product There are eight customer satisfaction survey examples, including: The rating-scale survey questions.

Product Research 91

Product Research Data Visualization Analytic Tools Feedback Software 91

UX Studio

FEBRUARY 1, 2024

If the answer to any of the above questions is “yes,” take 7 minutes to read our blog post and see what solution we propose to solve these problems in designer-researcher collaboration. Establishing smooth collaboration and open communication is more challenging than it sounds. Where does the problem come from?

User Testing 91

User Testing Research Software Product Research Feedback Software 91

Userpilot

JUNE 7, 2023

This article shows you different types of CES survey templates and examples of questions to include in them. Customer effort score survey questions can include a Likert scale, a numeric scale, smiley faces , and a follow-up open-ended question. Choose your CES template: one question scale or include a follow-up.

Customer Experience 86

Customer Experience Product Research Customer Feedback Data Visualization 86

Andrew Chen

FEBRUARY 26, 2024

For my first six months in the Bay Area, I ended up meeting 3 to 5 new people every day. How to add to each convo You might ask, what do you end up talking about? The culture in the SF tech community is very open and the intro culture makes it easy to chat with a variety of new people. I learned an incredible amount.

User Testing 123

User Testing Customer Experience Blog Events 123

Product Talk

FEBRUARY 7, 2024

After reading Continuous Discovery Habits and the Product Talk blog, she started to raise awareness and get buy-in from top management (in order to secure funding for the Master Class). Asking one team to open their Miro board and walk through their recent discovery activities has been a great springboard for conversation.

Product Research 235

Product Research Reporting Tools User Testing Research Software 235

Userpilot

APRIL 7, 2023

What types of survey questions should you use to collect valuable feedback? It is essential to identify the types of survey questions that work best and utilize them to gain insights into user sentiment. Insightful questions can help you create compelling surveys that yield actionable feedback.

Customer Feedback 85

Customer Feedback Data Visualization Feedback Software User Testing 85

Userpilot

JUNE 30, 2022

Types of UX surveys are CES, CSAT, and NPS surveys , all of which can have open or closed-ended questions. Make sure you avoid bias when designing your questions. Include open and closed-ended questions in your UX survey to get more comprehensive and accurate data. Source: Slack.

Product Research 98

Product Research User Testing Feedback Software Research Software 98

Alchemer Mobile

MARCH 26, 2021

Almost every article started out with a long opening paragraph explaining the importance of mobile. Start by asking four questions: What do I want feedback on? Or are you looking for more qualitative feedback where you’d benefit from an open-ended answer box? So, we won’t waste your time. What kind of feedback do I want?

User Testing 257

User Testing Customer Experience Feedback Software Research Software 257

UX Studio

APRIL 19, 2024

In the following blog post, we’ll explore some of the issues and provide solutions for creating a better image-generation experience. While the text-to-video generator will be publicly available only later this year, Hollywood executives have already started a discourse around Sora’s place in a high-end video production workflow.

Generative AI 75

Generative AI Research Software Feedback Software Customer Experience 75

Userpilot

JUNE 28, 2023

Customers are the lifeblood of any business, and asking good feedback questions is critical to gauging their thoughts about your product or service and its perceived strengths and weaknesses. To get your customers to talk, however, you must ask the right questions in the right manner.

User Testing 97

User Testing Customer Feedback Customer Satisfaction Feedback Software 97

Andrew Chen

JANUARY 15, 2024

It aims to tell the story of why some products — YouTube, Instagram, Uber, Slack, Dropbox, and others — end up with hundreds of millions (and sometimes billions!) The other line of thinking revolves around answering the big question — why? Very very rough set of topics set across 3 pages Mega outline.

Books 66

Books User Testing Research Software Customer Experience 66

Usersnap

DECEMBER 14, 2021

In the course of this blog, we’ll explain what exit surveys are, why they matter, what the best questions to ask are, ways to cut churn using exit surveys, and how to put one together for yourself. Exit survey questions you should use. Brevity and openness will maximize your completion rates. What to expect?

Feedback Software 96

Feedback Software Customer Experience User Testing Product Research 96

Userpilot

JUNE 30, 2023

Looking for the voice of the customer questions to understand your users, analyze the market, and unlock growth opportunities? We’ve handpicked the right survey questions under different research categories to make everything easy. Use both close-ended and open-ended questions to collect holistic VoC data.

Customer Feedback 97

Customer Feedback User Testing Feedback Software Data Visualization 97

Userpilot

MARCH 13, 2023

Any savvy SaaS owner or product manager should have a roster of product survey questions to draw from when gathering valuable data. One topic of survey questions to ask is about general research. This next set of questions will help you understand user sentiments: How was your onboarding experience ? Why did you choose us?

Product Research 97

Product Research Customer Feedback User Testing Customer Experience 97

Lenny Rachitsky

FEBRUARY 13, 2024

Each week I tackle reader questions about building product, driving growth, and accelerating your career. This article will decode the four most commonly used quantitative WTP methods and provide a template of questions you can use. Participants typically respond to an open-ended question (empty text box).

Data Visualization 107

Data Visualization Product Research User Testing Research Software 107

Generation Focus

DECEMBER 6, 2021

In a previous blog post , we introduced our approach to human-centered recruitment. Keep an open mind while making screening calls, and allow participants to share their answers in-depth. It is also helpful to ask open-ended questions, rather than leading questions, to avoid confirming any biases in responses.

Research Software 113

Research Software Product Research User Testing Feedback Software 113

Mixpanel

MARCH 11, 2024

So the thing that I started doing was writing blog posts for Mode’s corporate blog. The very first blog post was a blog post about Miley Cyrus, one of those “data-driven looks at pop culture” things, kind of like what FiveThirtyEight did for a while. I had to ghostwrite economic policy papers.

Data Visualization 52

Data Visualization Leadership Entertainment Analytic Tools 52

Userpilot

FEBRUARY 28, 2023

All good feedback forms will share some common best practices : keep your questions simple, use a combination of open and closed questions, ensure you’re not letting bias skew your survey questions, and utilize both active and passive surveys. Combine closed and open questions in customer feedback forms.

User Testing 98

User Testing Customer Feedback Feedback Software Customer Experience 98

Userpilot

JUNE 14, 2023

You want to ask the right questions in the right way to extract meaningful user sentiment insights. A product feedback survey template can help you here by streamlining the feedback collection process with the most relevant questions. Crafting an effective product feedback survey requires careful consideration.

Product Research 97

Product Research Feedback Software User Testing Customer Feedback 97

Generation Focus

DECEMBER 6, 2021

In a previous blog post , we introduced our approach to human-centered recruitment. Keep an open mind while making screening calls, and allow participants to share their answers in-depth. It is also helpful to ask open-ended questions, rather than leading questions, so that you can avoid confirming any biases in responses.

Research Software 96

Research Software Product Research User Testing Feedback Software 96

Userpilot

AUGUST 14, 2023

Various types of survey bias include non response, sampling, confirmation, social desirability, extreme response, neutral response, question order, reporting, and survivorship biases. Avoid biased questions, ask fewer questions overall, include open-ended questions, and properly segment respondents before running surveys.

Product Research 79

Product Research Data Visualization User Testing Customer Feedback 79

Userpilot

AUGUST 10, 2023

After the free trial ends to understand why they converted. Follow up your survey with a qualitative question asking respondents the reason for their score. Building NPS follow-up question in Userpilot. Trigger a follow-up question to learn why they’re unhappy with your support. Creating a custom event in Userpilot.

Product Research 92

Product Research Feedback Software Analytic Tools Data Visualization 92

Userpilot

JUNE 20, 2023

Types of survey data Surveys allow you to collect multiple types of data when you ask specific questions. You can use Userpilot to collect quantitative data from close-ended questions like the one below. Creating close-ended survey questions in Userpilot. Creating open-ended survey questions in Userpilot.

Data Visualization 88

Data Visualization Analytic Tools Product Research Feedback Software 88

Usersnap

JANUARY 26, 2022

Building, designing, and improving a SaaS product is a beautiful, never-ending journey. Top 5 Ways to Gather Actionable In-App Feedback The Best In-App Feedback Questions For Mobile Apps Wrapping Up: What Are the Benefits of In-App Feedback? Don’t you agree? Sounds sweet, right? What you can expect ?????? Who Is In-App Feedback For? ??

Feedback Software 111

Feedback Software Analytic Tools Research Software User Testing 111

Userpilot

SEPTEMBER 21, 2022

Avoid survey bias when asking questions to get more genuine customer responses. When your survey is easy to fill and asks the right question at the right time, you automatically collect more insights and have more relevant data. When you ask for feedback is just as important as what question you ask. A biased survey question.

Feedback Software 96

Feedback Software User Testing Customer Feedback Analytic Tools 96

Generation Focus

JULY 20, 2021

Gathering insights and feedback from end-users before, during, and after the design phase can help facilitate the development of successful products. In-depth interviews (IDIs) is a method utilized to collect detailed, qualitative data from a smaller sample of end-users in a one-on-one setting. Staying on topic. Close with gratitude.

Customer Feedback 62

Customer Feedback Data Visualization User Testing Product Research 62

Generation Focus

JULY 20, 2021

Gathering insights and feedback from end-users before, during, and after the design phase can help facilitate the development of successful products. In-depth interviews (IDIs) is a method utilized to collect detailed, qualitative data from a smaller sample of end-users in a one-on-one setting. Staying on topic. Close with gratitude.

Customer Feedback 62

Customer Feedback Data Visualization User Testing Product Research 62

The Product Coalition

MARCH 8, 2023

This allows customers to add interactive audio capabilities for customers to ask questions in their native language and get answers in their native language inside their app. Imagine being able to go to a different country and open one of the local applications and still be able to interact with the application in your own native language.

ChatGPT 122

ChatGPT Customer Experience Research Software Artificial Inteligence 122

Userpilot

JANUARY 5, 2023

Then NPS follow-up questions can be what you need! NPS follow-up questions can do that by collecting valuable feedback from customers. NPS follow-up questions can do that by collecting valuable feedback from customers. You can try using Userpilot to create NPS surveys with follow-up questions for measuring customer loyalty.

Data Visualization 91

Data Visualization Feedback Software Customer Feedback Customer Experience 91