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10 Things We Learned About Customer Success in 2020

Gainsight

In this blog post , we shared some lessons from the CROs of Dropbox and Flexera. NDR is often a litmus test for the company’s product-market fit, value proposition, and growth efficiency, all in one. The Oxford Languages dictionary defines a unicorn as “ something highly desirable but difficult to find or obtain.”

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3 Customer Success Strategies That Save on Customer Support

Userpilot

Companies that adopt customer success strategies aren’t just trying to score points in front of their customers. The role of customer success is to help customers outline and achieve their desired outcomes when using your product. The latter is an ongoing process that proactively helps the customer get the most out of your product.

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The Product Adoption Dictionary: Every UX Term You Wanted To Know, But Were Afraid To Ask

Userpilot

Product adoption has picked up a fair amount of jargon over the years. And since new fancy terms seem to pop up every week, it can be a bit hard to navigate for both the newcomers and even for the well-established product pros. We wrote a whole blog about how to capture adjacent users a little while ago.

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A Year in Product – The Greatest Product Growth & Adoption Trends of 2020 & for 2021

Userpilot

Which product trends emerged in 2020 and are here to stay? What are the biggest trends in Product for 2021 you must implement into your Product Growth strategy? Who’s who in Product these days? And what new product growth terms made it to our dictionary? Trends to Watch In Product – Table of Contents.

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UserGuiding vs Spekit – Which Is Better for Interactive User Guides?

Userpilot

TL;DR Interactive user guides use a combination of UI patterns that educate customers on how to use the product better. There are two types of interactive user guides ; full product tours and interactive manuals. UserGuiding is a cost-effective product adoption tool. Interested in what Userpilot has to offer, book a demo.

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Appcues vs Spekit: Which Is Better for Interactive User Guides?

Userpilot

TL;DR Interactive user guides are a set of different UI patterns that help customers get acquainted with the product and learn more about its use cases. Interactive user guides improve user onboarding and drive product adoption by engaging users with interactive content relevant to them. Let’s dive in!

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Whatfix vs Spekit – Which Is Better for Interactive User Guides?

Userpilot

TL;DR An effective way to educate people about your product is by utilizing interactive user guides that incorporate various UX patterns to demonstrate how the product functions. Interactive user guides can take the shape of product tours and interactive manuals. All product managers want to delight and engage their customers.