Userpilot

JANUARY 14, 2023

Successful customer education program examples in SaaS. Product announcements communicate product updates and new feature releases to customers. Postify New Feature Release Note. Userpilot blog welcome mail. Build educational content templates. Drive users to try out the feature and adopt it.

Customer Experience 96

Customer Experience Feedback Software Education Customer Feedback 96

Userpilot

APRIL 25, 2022

A friction log is a document capturing the challenges and frustrations a customer might face using your SaaS. What is product friction in SaaS? Put simply, product friction describes anything that causes your users difficulty when using your SaaS. That doesn’t get users invested in your SaaS in any way, shape, or form.

Feedback Software 95

Feedback Software Analytic Tools Data Visualization User Testing 95

Userpilot

JULY 18, 2023

Pay attention to support and customization, and make sure it has the right templates, integrations , and scalable pricing plans. Customization – so that you can set it up for the unique requirements of your SaaS operation. When choosing the tools for your team, look for products that are easy to learn and have intuitive UI.

Analytic Tools 90

Analytic Tools Feedback Software Research Software Reporting Tools 90

Userpilot

JUNE 10, 2022

A public roadmap is a representation of what an organization is currently working on, recent releases , and an indication of a product strategy that is publicly accessible. You should look at examples from across the SaaS world to draw inspiration for your own public roadmap. 6 Public roadmap examples for SaaS companies.

Feedback Software 52

Feedback Software Roadmap Data Visualization User Testing 52

Userpilot

SEPTEMBER 6, 2021

It's very time-consuming to create tooltips with code, even if you use templated code. Secondary onboarding , such as the release of new features. Further down the customer journey, SaaS businesses often release new features that are specifically aimed at users who have been on their platform for some time.

Onboarding KPIs 86

Onboarding KPIs User Testing Customer Experience UX 86

Userpilot

JANUARY 7, 2022

The majority of SaaS executives are so concerned with engineering and raising money that they don’t give enough thought to building a SaaS onboarding process. What are the benefits of an onboarding process in SaaS. Where does the onboarding process fit into other SaaS processes? 3 – Time to Value.

Analytic Tools 90

Analytic Tools Feedback Software Onboarding KPIs User Testing 90

Userpilot

FEBRUARY 15, 2022

maintaining templates, guidelines, and resources up to date. Maintain templates, guidelines and keep resources up to date. Developing, storing, and curating resources such as templates or guidelines is another product ops function. automating and streamlining routine tasks and processes. informing business decisions.

Data Visualization 91

Data Visualization Analytic Tools User Testing Feedback Software 91

Userpilot

MAY 5, 2022

MVP/MLP release is the final stage but it’s not the end of the journey; it allows you to collect user feedback to guide further iterations. Prime your users for product release with a solid launch campaign. 7: MVP release and customer feedback collection and iterations. Except that in SaaS, the product is never ready.

Product Research 92

Product Research User Testing Research Software Feedback Software 92

Userpilot

MAY 3, 2023

The feedback you get will help you improve your product or service and can be an invaluable tool for targeting users for future campaigns or beta releases. Create, target, and send NPS surveys Intercom allows you to design targeted NPS surveys – either using an existing template or from scratch. Intercom survey. NPS survey.

Data Visualization 78

Data Visualization Product Research Software Review Feedback Software 78

Userpilot

MAY 3, 2023

Thanks to the template library, they are easy to create but not so easy to customize without coding. Lightboxes – pop-ups of various sizes, normally in the center of the screen, used for important announcements, release notes, or surveys. How much does Pendo cost? Pendo offers 4 plans. Pendo onboarding review.

Onboarding KPIs 94

Onboarding KPIs Software Review Analytic Tools Data Visualization 94

Userpilot

JUNE 26, 2023

Customer feedback helps SaaS companies personalize the customer experience and identify pain points and needs as well as factors contributing to customer success. For example, you can improve user experience with in-app guidance , enhance the customer support system, or release new features. New feature release notes.

Feedback Software 84

Feedback Software Analytic Tools Research Software Customer Feedback 84

Userpilot

APRIL 23, 2021

Without exception, all the SaaS businesses I’ve ever spoken with want to keep their churn rate down. That’s because retention and activation , not acquisition, are the main drivers of profitability in the SaaS world. Replace empty states with meaningful templates 5. How to calculate churn rate 1. Provide a help center in-app 3.

Feedback Software 52

Feedback Software Analytic Tools Data Visualization Onboarding KPIs 52

Userpilot

OCTOBER 8, 2021

If you want to take your SaaS company's MRR to the next level , it might be time for you to investigate the subject of product growth platforms. But with so many platforms out there, which one should your SaaS business choose? But with so many platforms out there, which one should your SaaS business choose?

Analytic Tools 92

Analytic Tools Research Software Data Visualization Product Research 92

Intercom, Inc.

JANUARY 16, 2020

We chatted about the company’s evolution from RealtimeBoard, a tool beloved by the UX community, to Miro – a rapidly growing SaaS innovator that boasts Dell, Netflix, Ikea, and Spotify amongst their steadily growing roster of clients. They can promote the templates they create in our blog, they can tell the stories to our community.

Research Software 249

Research Software Data Visualization User Testing Customer Experience 249

Userpilot

MARCH 23, 2021

If you’re a long-time product manager, you’ll know that your product walkthrough can make or break your SaaS business. How to build an Interactive Product Walkthrough for your SaaS company What not to do in a Product Walkthrough Best Product Walkthrough Examples Conclusion. Be SaaS-y, not bossy. What is a Product Walkthrough?

Onboarding KPIs 86

Onboarding KPIs Customer Experience User Testing Data Visualization 86

Userpilot

OCTOBER 15, 2021

In this blog post, I'll take you through the different types of product launch announcement emails, the product launch email sequence best practices to keep in mind throughout the process, and some fantastic real-life examples to inspire you in your own campaign. Product launch announcement emails can be intimidating. No worries!

Feedback Software 89

Feedback Software Research Software Product launches User Testing 89

Userpilot

APRIL 27, 2021

Companies need a stack of SaaS onboarding tools to create personalized experiences and bring users to their “Aha! Just look at Bonjoro that recently released a case study about how they increased their trial to paid conversion rate by 32.7%. So what are the best SaaS Onboarding Tools for 2021, and how do you know which tools to choose?

Analytic Tools 52

Analytic Tools Feedback Software Research Software Data Visualization 52

Userpilot

MAY 26, 2021

Love it or hate it, one thing is clear: product onboarding is an important driver of activation and retention in SaaS businesses. Allow us to walk you through the product onboarding best practices that we’ve learned through working with hundreds of SaaS businesses. But product onboarding is a massive topic with lots of moving parts.

Research Software 52

Research Software Feedback Software Onboarding KPIs Product Research 52

Userpilot

JANUARY 7, 2020

Roadmaps can serve different purposes to different SaaS companies, and even different teams within one company. We could (and probably should) write a whole blog post about this one decision. Your Sales team, for example, may use your roadmap to inform prospects who ask about future releases. What will the roadmap show?

Feedback Software 105

Feedback Software Roadmap Customer Feedback User Testing 105

Userpilot

DECEMBER 11, 2019

2020 is set to be a big year for SaaS. This is essentially a large virtual space where you can discuss ideas and make notes on your designs. Tried and tested by loads of top SaaS companies, Hotjar is a must-use product for PMs. You can communicate any new feature releases or updates to your users, closing the feedback loop.

Data Visualization 53

Data Visualization Feedback Software Research Software Analytic Tools 53

Userpilot

JANUARY 21, 2022

Looking for a simple but effective software release notes template to communicate product changes to your customers? In this article, we cover a brief recap on what software release notes then showcase some of the best practices with great examples from SaaS products. You’re in the right place.

Feedback Software 90

Feedback Software Analytic Tools User Testing Customer Feedback 90

Userpilot

APRIL 12, 2023

To build your strategy, use a user adoption strategy template. A well-planned user adoption strategy is crucial to the success of your SaaS product. Examples of user adoption strategies you can implement in your SaaS So what exactly can product or customer success teams do to drive user adoption? A modal with release notes.

Analytic Tools 98

Analytic Tools Feedback Software User Testing Customer Feedback 98

Userpilot

MARCH 26, 2021

What are tooltips used for in SaaS products? It takes about 10 minutes, can be created from existing templates, and requires no code. What are tooltips used for in SaaS products? SaaS businesses generally make most of their revenue from retaining customers for a long time and upselling them. What are tooltips?

Customer Experience 64

Customer Experience Software Review Technical Review Demo 64

Userpilot

SEPTEMBER 23, 2021

Most SaaS companies know that new user onboarding is important, but hardly any of them really nail it. ” The “Aha Moment” in SaaS new user onboarding. Let’s close this section by defining various styles of onboarding that you will often bump into in the SaaS world. Doing that at scale is far from simple.

Analytic Tools 86

Analytic Tools Onboarding KPIs Customer Experience User Testing 86

Userpilot

MAY 24, 2021

You can find a range of growth marketing software that require little to no coding knowledge and are best suited for SaaS products. In this post, we’ll share the 11 best growth marketing tools for your SaaS business, based on categories such as in-app marketing, email automation, and more. Website Chat Growth Marketing Tools for SaaS.

Analytic Tools 89

Analytic Tools Feedback Software Reporting Tools Data Visualization 89

Userpilot

NOVEMBER 1, 2021

Here at Userpilot , we regularly talk to hundreds of SaaS companies about their onboarding across the whole user journey. The ingredients to a typical SaaS onboarding process include a signup flow , a welcome screen , checklists , tooltips , emails and webinars. If this is you, you're in luck.

Onboarding KPIs 93

Onboarding KPIs Analytic Tools Customer Experience Customer Feedback 93

Userpilot

NOVEMBER 29, 2022

There are standard onboarding metrics you should take note of which determine the success of a product tour such as activation rate, user engagement score, churn rate, etc. Goals in SaaS are conversion points along the customer journey that you want your users to reach. Inspiring user onboarding examples from SaaS companies.

Feedback Software 95

Feedback Software Analytic Tools Research Software Onboarding KPIs 95

Userpilot

MARCH 4, 2021

Are you looking for customer feedback software for your SaaS business? Customer feedback software is an essential tool in the arsenal of SaaS businesses for keeping track of user sentiment. See the example of Userpilot’s NPS follow up below: Userpilot NPS follow up SaaS feedback software. Look no further! Table of Contents.

Feedback Software 98

Feedback Software Analytic Tools Research Software User Testing 98

Userpilot

FEBRUARY 21, 2023

No-code growth allows SaaS companies to massively reduce their CAC , operational costs, customer support, and success costs while boosting customer satisfaction. On that note – real-time, event-based triggering is an important feature of a product growth platform that only a few solutions on the market currently offer.

Analytic Tools 52

Analytic Tools Feedback Software Research Software Software Review 52

Userpilot

APRIL 21, 2023

In this article, we cover: What to include in your resource center 8 SaaS examples to inspire your new resource center How to create a help center in just three steps Let’s get started. SaaS companies need an on-demand in-app resource center to help users make the most of the product. Why do you need an in-app resource center?

Feedback Software 88

Feedback Software Analytic Tools Data Visualization Embedded Analytics 88

Userpilot

NOVEMBER 25, 2022

Let’s be honest: It is harder, if not impossible, to grow your SaaS if you don’t automate customer engagement. 13 ways to automate customer engagement in SaaS. You can use a modal to communicate big release notes and major feature announcements. Now, how do you automate customer engagement?

Feedback Software 93

Feedback Software Customer Experience User Testing Customer Feedback 93

Userpilot

SEPTEMBER 3, 2022

For instance, if your NPS score is well below the SaaS industry average, you need to identify the gaps in your business and mitigate them. Moreover, you can customize the branding, without any code, to match your product and release personalized surveys for each customer segment. NPS scores by industry. Summing it up.

Feedback Software 93

Feedback Software Customer Feedback User Testing Data Visualization 93

Userpilot

NOVEMBER 30, 2022

Use available templates to scale more easily and quickly. Law # 6: Template, organize, and scale. Templates are the answer. That means there be templates available. That’s where you record all your action items, and meeting notes and keep track of all the updates from across the project. They will be happy to help.

Feedback Software 93

Feedback Software User Testing Data Visualization Onboarding KPIs 93

Userpilot

AUGUST 3, 2022

User journey template by Userpilot. Note that this doesn’t include push notifications sent outside the app, but includes communication methods like tooltips , modals , product notes , and microsurveys. Userpilot State of SaaS Onboarding 2021 on Product Hunt. It must meet customer expectations. Make it personal.

Research Software 94

Research Software Feedback Software Messaging Reporting Tools 94

Userpilot

JULY 15, 2021

Good user onboarding for SaaS is part science, part art. It’s an essential topic for SaaS because of how closely onboarding correlates with financially significant metrics like activation and retention. What is SaaS user onboarding? In the SaaS world, the word “onboarding” is most often used to describe primary onboarding.

Analytic Tools 98

Analytic Tools Feedback Software Onboarding KPIs User Testing 98

Usersnap

SEPTEMBER 9, 2021

” In this blog, we will look at why it is important to set up a customer feedback system in place and understand the top strategies relating to how you can set up a robust system. Note that the question you ask in the first stage should align with your business goals. The customer feedback system learning. Conduct surveys.

Feedback Software 52

Feedback Software Research Software User Testing Reporting Tools 52

Userpilot

JUNE 9, 2022

Intercom Product Tours is an easy plug-and-play Intercom add-on that allows you to build a single, liner, non-interactive product tour based on one template on top of your app. Intercom Product Tours literally offers one product tour template, with extremely limited customization, and extremely basic analytics.

Analytic Tools 52

Analytic Tools Data Visualization Customer Experience Product Research 52