Userpilot

NOVEMBER 22, 2022

User segment vs persona: what makes the two different from each other? While segments and personas are not mutually exclusive, they have different purposes in the SaaS industry. A user segment is a distinct group of customers with specific shared needs, characteristics, or actions. What is a user segment?

User Testing 93

User Testing Research Software Customer Experience Feedback Software 93

Userpilot

MARCH 27, 2023

TL;DR Product analytics is the process of collecting and analyzing usage data to get an objective and unbiased picture of user behavior in-app. Marketing analytics focuses on tracking the performance of marketing campaigns, while product analytics is interested in product engagement and user behavior inside the product. Book the demo!

Analytic Tools 96

Analytic Tools Data Visualization Feedback Software Onboarding KPIs 96

Userpilot

DECEMBER 21, 2022

Userpilot helps you build interactive walkthroughs, do advanced customer segmentation, track in-app user behavior, access powerful analytics, and collect invaluable insights with a wide range of microsurveys. Product analytics is a key asset if you want to grow your SaaS business. What is Product Analytics? Time to Value.

Analytic Tools 91

Analytic Tools Onboarding KPIs Data Visualization Embedded Analytics 91

Userpilot

AUGUST 10, 2023

In a dynamic and fast-evolving world, understanding where you can leverage automation is important: behavioral marketing automation is quickly becoming a valuable skill for product marketing professionals. Without further ado, let’s dive into the world of behavior-based marketing automation! behavioral targeting).

Analytic Tools 84

Analytic Tools Feedback Software Marketing Product Marketing 84

Userpilot

JANUARY 12, 2023

There are different user behavior analytics use cases you can implement when conducting user behavior analytics. First, the use cases we’ve put together for this article present different angles of how to act on behavioral data at different stages of the customer journey. What is user behavior analytics?

Analytic Tools 92

Analytic Tools Data Visualization Feedback Software Customer Feedback 92

Userpilot

APRIL 26, 2023

Because it’s one of the best ways to improve customer retention and grow faster in SaaS. In this article, we cover: What customer behavior analysis is and why it’s important. What the best customer data platform is for SaaS companies. You can also track in-app behavior with feature tags, goals, and custom events.

Analytic Tools 95

Analytic Tools Data Visualization Feedback Software Customer Feedback 95

Userpilot

JANUARY 30, 2023

This article features all the nooks and crannies that will help you learn how to analyse the customer journey using behavioral analytics. It delves into the process of collecting customer behavioral data for SaaS and explores real-life examples of how to act on all the data. What is customer behavior analytics?

Analytic Tools 88

Analytic Tools Data Visualization Customer Feedback Feedback Software 88

Userpilot

NOVEMBER 19, 2022

Curious how effective engagement through segmentation and personalization can contribute to your product growth ? By dividing your users into segments and then personalizing the experience for each group, you can create frictionless customer experiences. What is segmentation? What is personalization?

Feedback Software 93

Feedback Software User Testing Customer Experience Customer Feedback 93

Userpilot

FEBRUARY 26, 2024

Marketing funnel analysis enables teams to assess the performance of their marketing efforts and choose the best marketing strategies for specific prospect segments. There are a few benefits why marketing funnel analysis is essential for SaaS product success. Want to learn more about funnel analytics in Userpilot?

Analytic Tools 90

Analytic Tools Data Visualization Feedback Software Research Software 90

Userpilot

MARCH 14, 2023

User segmentation is an essential strategy in product management. But where do you get started with user segmentation? In this article, we cover: Why user segmentation is essential for product managers. The most common ways to segment users. How to use segmentation to improve customer experience.

Analytic Tools 89

Analytic Tools User Testing Customer Feedback Feedback Software 89

Userpilot

FEBRUARY 25, 2024

From marketing funnel analysis to review funnel analysis, this article shows you the most important funnels for SaaS. Best funnel analysis tools to try Userpilot – Best funnel analysis tool for tracking user behavior. Hotjar – Best for qualitative user behavior tracking. Review funnel. Book a Userpilot demo to begin.

Data Visualization 92

Data Visualization Analytic Tools Feedback Software Reporting Tools 92

Userpilot

MARCH 26, 2023

It is an essential process to get the necessary insights for conversion rate optimization and your SaaS product growth. Conversion funnel analysis tracks user behavior and identifies drop-off points to understand customer journeys , areas for improvement, and friction points. Let’s start! What is a conversion funnel?

Data Visualization 89

Data Visualization Analytic Tools Feedback Software Customer Experience 89

Userpilot

FEBRUARY 9, 2023

You will also know how to track and use it for your SaaS business. TL;DR Predictive customer analytics uses data, statistical algorithms, and machine learning to analyze past customer behavior and predict future actions. You can also try sending microsurveys and performing behavioral segmentation to detect event trends.

Data Visualization 89

Data Visualization Analytic Tools Customer Feedback Customer Experience 89

Userpilot

AUGUST 17, 2021

Wondering how you can boost your product growth with user analytics for SaaS? User analytics tools provide valuable insights into user behavior, i.e., what users do inside your product and why they do it. User analytics focuses on user behavior inside your product or your website. What is user analytics?

Analytic Tools 98

Analytic Tools Data Visualization Feedback Software User Testing 98

Userpilot

JANUARY 23, 2023

Marketing segmentation comes in handy here. Segmenting customers into groups based on similar traits, allows you to still market highly relevant content to keep them engaged, and do so efficiently. In this article, we cover: How is marketing segmentation used in customer retention? Why is retention important in SaaS?

Customer Experience 92

Customer Experience User Testing Feedback Software Customer Feedback 92

Userpilot

MARCH 14, 2024

Looking for an effective SaaS reporting tool and wondering if Heap is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Heap is the ideal choice for your SaaS reporting needs. Looking for a Better Alternative for SaaS Reporting? Try Userpilot!

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

Userpilot

JANUARY 9, 2023

How can you implement your first micromarketing campaign strategy in your SaaS? You can find excellent SaaS micromarketing examples in companies like Slack – with its viral growth loops, Kontentino – with its targeted welcome survey, Airtable – with the contextual upsell, and Dropbox – with its referral benefits.

Research Software 85

Research Software User Testing Strategy Customer Experience 85

Userpilot

JUNE 8, 2023

Event data allows you to understand your users’ behaviors and needs on a deeper level. As a result, you get the key that opens the door to a treasure of product growth insights for your SaaS business. Collecting it helps you understand customer behavior , identify improvement opportunities, and improve customer experience.

Feedback Software 82

Feedback Software Analytic Tools Data Visualization Events 82

Userpilot

OCTOBER 11, 2022

Looking for ways to implement lead segmentation and create more effective marketing strategies? In SaaS, your target market will always consist of people with different needs that keep changing with time. If you want to convert your leads into paying customers, having a data-driven segmentation strategy for your product is compulsory.

Feedback Software 89

Feedback Software User Testing Data Visualization Customer Experience 89

Userpilot

DECEMBER 8, 2022

SaaS companies use different types of heatmaps to identify user behavior in the app to spot friction points and, hence, improve UX and conversion elements. In this guide, we’ll touch upon various heatmap examples and their benefits for SaaS use cases. Wondering how heat map analysis can influence your product UX?

Analytic Tools 92

Analytic Tools Data Visualization User Testing Customer Feedback 92

Userpilot

NOVEMBER 16, 2022

It helps you understand the drivers of customer behavior , have a better understanding of customer requirements , and identify frictions points and areas of improvement. You can also segment customers based on shared experience and characteristics. Understand the drivers of customer behavior. Heatmaps track user behavior.

Data Visualization 91

Data Visualization Analytic Tools Customer Experience Feedback Software 91

Userpilot

MAY 11, 2022

Are you aware that product user segmentation affects all stages of the user journey and the overall growth of a business? But what is more important is that without customer segmentation, you simply cannot build a sought-after product with high user loyalty. Customer segmentation also affects retaining users and boosting their loyalty.

Analytic Tools 92

Analytic Tools Feedback Software User Testing Customer Feedback 92

Userpilot

OCTOBER 31, 2022

For SaaS companies, leveraging numerous customer data points have tremendous benefits, such as: getting actionable insights. You can track customer interactions with the product, use session recordings, use heatmaps to see how customers behave in your app, and segment customers based on content engagement and the experiences they had, etc.

Analytic Tools 95

Analytic Tools Data Visualization Feedback Software Research Software 95

Userpilot

JULY 26, 2022

Goals vs segments: how do they matter in SaaS? SaaS businesses tend to have heterogeneous customer bases, which means you will probably have customers with different needs. Therefore, you should set different, specific goals for them inside your product and segment them to better understand their needs. Goal examples.

Customer Feedback 87

Customer Feedback Customer Experience User Testing Feedback Software 87

Userpilot

JULY 31, 2023

Everybody in SaaS knows it’s relatively easy to attract users. Identify at-risk customers using segmentation and reach out to retain them. How to improve retention marketing tactics with Userpilot: Create personalized experiences with Userpilot’s advanced segmentation. But look no further!

Feedback Software 90

Feedback Software Analytic Tools Data Visualization Customer Feedback 90

Userpilot

MARCH 8, 2022

User analytics provides actionable insights into user behavior. This allows you to see what different segments of your customers are doing in your product and why they behave that way. With smart strategies and the right user analytics tools, you can leverage user analytics to improve SaaS metrics and unlock growth.

Analytic Tools 93

Analytic Tools Data Visualization Onboarding KPIs Customer Experience 93

Userpilot

DECEMBER 21, 2022

Here are the key features to look for in an analytics tool: segmentation, tracking capabilities, A/B testing , and data visualization with analytics dashboards. Userpilot is a powerful product analytics and in-app marketing platform for SaaS companies. Then, you can deliver personalized experiences to those user segments.

Data Visualization 86

Data Visualization Analytic Tools Feedback Software Research Software 86

Userpilot

FEBRUARY 26, 2023

Mixpanel has become a popular choice among SaaS companies with its advanced analytics and intuitive interface. While Mixpanel helps track user behavior and interaction with products, Google Analytics is great for tracking website traffic and conversions. Looking to use Mixpanel Analytics for collecting product growth insights ?

Data Visualization 89

Data Visualization Analytic Tools Feedback Software Software Review 89

Userpilot

MAY 20, 2022

“What is the purpose of creating multiple SaaS user segments?” Thus the goal of creating multiple segments is to understand the needs of those segments and enhance their customer journey. So, in this article, you will find a detailed breakdown of how to segment customers and how to act on each segment.

Feedback Software 96

Feedback Software Analytic Tools Customer Experience User Testing 96

Userpilot

OCTOBER 30, 2022

Proven strategies to grow retention in SaaS: Refine the onboarding experience. Create user segments and tailor your experiences. Hyper-personalization is just one of the many customer retention examples that truly makes a difference for SaaS companies. Proven strategies to drive retention in SaaS. Don’t neglect it.

Feedback Software 85

Feedback Software Data Visualization Customer Communications Customer Experience 85

Userpilot

JULY 4, 2022

Why should you adopt a customer-led growth strategy in your SaaS? In this article, we’ll be discussing the customer-led growth strategy, why it is so effective, and how you can implement it in SaaS companies. Five steps to implementing the customer-led strategy in SaaS companies. How to implement a customer-led strategy in SaaS?

Feedback Software 115

Feedback Software Analytic Tools Customer Feedback Customer Experience 115

Userpilot

JUNE 29, 2022

How many customer segmentation tools are out there? Then how do you determine the best one for customer segmentation analysis to uncover product growth opportunities? Here, we have listed a few popular customer segmentation software options and described their pros and cons. What is a customer segmentation tool?

Analytic Tools 93

Analytic Tools Research Software Data Visualization Reporting Tools 93

Userpilot

SEPTEMBER 15, 2022

SaaS companies use CI data to design personalized customer experiences and better customer communications, increasing customer loyalty, retention, and lifetime value. SaaS companies use CI data to derive insights into unmet customer needs and take action to improve customer satisfaction. Segment customers by shared characteristics.

Feedback Software 96

Feedback Software Research Software Analytic Tools Data Visualization 96

Userpilot

MARCH 14, 2024

Looking for an effective user behavior analysis tool and wondering if Heap is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Heap is the ideal choice for your user behavior analysis needs. Looking for a Better Alternative for User Behavior Analysis?

Data Visualization 52

Data Visualization Analytic Tools Technical Review Feedback Software 52

Userpilot

JUNE 19, 2023

Conducting user flow analysis will help you better understand user behavior, reduce churn , and boost conversions. You can use user flow analysis to identify the fastest route to value (the happy path ), remove friction wherever your users encounter it, monitor behavior for each segment , and optimize the whole experience.

Data Visualization 84

Data Visualization Analytic Tools User Testing Customer Experience 84

Userpilot

JULY 15, 2022

How can SaaS companies benefit from usage rate segmentation and what’s the point of it? Usage rate segmentation is the key to having a clear understanding of how much customers actually use your product. In this piece, we’re going to break down every step of usage segmentation. Types of usage rate segmentation.

Feedback Software 93

Feedback Software Analytic Tools Data Visualization Customer Experience 93

Userpilot

JANUARY 26, 2022

Are you wondering how to effectively use SaaS analytics to reduce churn? SaaS analytics allow you to leverage the data to gain actionable insights and make informed decisions. In this post, we’ll discuss the most important SaaS metrics to analyze and some of the best SaaS analytics tools you can use to drive product growth.

Analytic Tools 96

Analytic Tools Data Visualization Feedback Software Onboarding KPIs 96