Userpilot

DECEMBER 21, 2022

Userpilot is a powerful product analytics and in-app marketing platform for SaaS companies. Userguiding is a user onboarding software that helps you build product walkthroughs and onboarding checklists. Mailchimp focuses on email marketing with segmentation, form building, and email analytics. Userguiding.

Data Visualization 95

Data Visualization Analytic Tools Feedback Software Research Software 95

Userpilot

JULY 31, 2023

Everybody in SaaS knows it’s relatively easy to attract users. 13 customer retention strategies for increasing the customer lifetime value: Use customer data to personalize the onboarding process. Implement an onboarding checklist to drive activation. Use email marketing campaigns to bring back inactive users.

Feedback Software 97

Feedback Software Analytic Tools Data Visualization Customer Feedback 97

Userpilot

OCTOBER 30, 2022

Proven strategies to grow retention in SaaS: Refine the onboarding experience. Use gamification to make onboarding engaging. Hone your email strategy. Hyper-personalization is just one of the many customer retention examples that truly makes a difference for SaaS companies. Refine the onboarding experience.

Feedback Software 95

Feedback Software Data Visualization Customer Communications Customer Experience 95

Userpilot

JANUARY 27, 2023

As a SaaS product manager , how do you give users a chance to experience your product value? So why not look at our 15 B2B SaaS free trial best practices that will help you boost your conversion rates? Email confirmation adds unnecessary friction so wait with it until the user converts. Or are your trials paid?

Feedback Software 97

Feedback Software Analytic Tools B2B Data Visualization 97

Userpilot

FEBRUARY 13, 2024

Looking for inspiration to help you craft engaging SaaS onboarding emails? This article shows you 14 examples from top SaaS companies, along with best practices you can implement to reduce the time to value and boost user adoption rates. Effective onboarding emails help you: Engage new users from the get-go.

Analytic Tools 52

Analytic Tools Feedback Software Customer Experience User Testing 52

Userpilot

MARCH 7, 2022

To take us through the topic of growing a SaaS business and the bumpy road to success, we interviewed Micha? Sadowski is the founder and CEO of Brand24 , a social media monitoring solution that provides instant access to brand mentions across social, news, blogs, and more. How to make the onboarding simpler. How it started.

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Analytic Tools Data Visualization Reporting Tools Technical Review 134

Userpilot

JULY 25, 2022

Customer onboarding challenges are something every SaaS owner or product manager will face at some stage of their career. Because onboarding is such an important area to get right, it’s critical to have a framework (and the tools) to overcome them. Looking to overcome the onboarding challenges described above?

Feedback Software 96

Feedback Software Onboarding KPIs Analytic Tools User Testing 96

Userpilot

AUGUST 6, 2023

TL;DR Marketing automation describes the use of software tools to automate repetitive marketing tasks, like sending emails or scheduling social media content. An example of automated in-app onboarding could be triggering personalized onboarding walkthroughs or checklists based on welcome survey responses.

Analytic Tools 95

Analytic Tools Feedback Software Research Software Data Visualization 95

Userpilot

NOVEMBER 2, 2023

You will also learn how to choose the right growth strategy for your SaaS and how to leverage marketing-led growth to achieve your business goals. Paid advertising, like PPC or display ads, is another common marketing strategy used by SaaS companies. Which growth strategy is right for your SaaS product?

Feedback Software 101

Feedback Software Analytic Tools Research Software User Testing 101

Userpilot

AUGUST 2, 2023

A customer engagement strategy can be the difference between positive and negative growth for your SaaS. This article shows you practical strategies to drive high engagement for your SaaS, boosting retention and revenue as a result. Engage users right from the start of their journey with onboarding checklists.

Feedback Software 90

Feedback Software User Testing Customer Experience User Friction 90

Userpilot

MARCH 6, 2024

How do you create a robust product funnel for your SaaS? To let users experience the product value , consider a freemium plan or free trial , and create onboarding flows to guide them to activation. When users adopt the core features, trigger secondary onboarding experiences to introduce more complex functionality.

Analytic Tools 95

Analytic Tools Data Visualization Research Software Onboarding KPIs 95

Userpilot

JANUARY 26, 2023

Wondering how to run a successful SaaS onboarding process to make sure you are setting users up for success from the start? It’s a no-brainer that a solid onboarding workflow is crucial to the success of any product-led company. During onboarding, you have the opportunity to make a lasting impression on your customers.

Analytic Tools 98

Analytic Tools Feedback Software Customer Experience Data Visualization 98

Userpilot

JULY 31, 2023

Userpilot is an excellent onboarding tool that enables effective in-app communication and on-demand user support. Pendo offers in-app messaging and onboarding features for mobile apps. Front is a strong contender as an email marketing automation substitute, providing collaborative inboxes and multichannel communication.

Analytic Tools 92

Analytic Tools Feedback Software Reporting Tools Data Visualization 92

Userpilot

NOVEMBER 16, 2022

Looking to build a customer onboarding strategy from scratch or plan on reworking an existing framework? This short guide will show you user onboarding strategies that cut to the chase, reduce time to value and lead to retention. We’ll show you how to create onboarding goals and what to prioritize in the onboarding process.

Feedback Software 97

Feedback Software Analytic Tools Customer Experience Customer Feedback 97

Userpilot

JULY 30, 2022

If you want your SaaS to survive (and thrive), it’s critically important to avoid pitfalls and major user onboarding mistakes. So in this article, we’re going to deep dive into 7 of the most common user onboarding mistakes – and map out tools and tactics to help you avoid them. What is user onboarding?

Onboarding KPIs 96

Onboarding KPIs User Testing Customer Experience Customer Feedback 96

Userpilot

MARCH 31, 2023

How do you build a successful free-to-paid conversion strategy for your SaaS? 15% is a good free trial conversion rate for SaaS products. 15% is a good free trial conversion rate for SaaS products. There are four different types of free trial models in SaaS: freemium, opt-in, opt-out, and reverse trial.

Feedback Software 93

Feedback Software Onboarding KPIs Strategy Customer Experience 93

Userpilot

OCTOBER 20, 2022

A user onboarding academy will help you get started on user onboarding and how to build great user onboarding flows. In the brutal world of SaaS business where activation and retention are crucial, smooth user onboarding ensures users are highly engaged and activated from the start. What is user onboarding?

Onboarding KPIs 97

Onboarding KPIs Customer Experience Data Visualization Certifications 97

Userpilot

MARCH 1, 2022

Looking for ways to bring back inactive users for your SaaS? In this article we’ll go over: how to define an inactive user -SaaS- (hint: it’s not just a user that hasn’t logged in). Send re-engagement emails after a person’s become inactive on the platform. The end-of-trial email.

Feedback Software 98

Feedback Software User Testing Customer Experience Customer Feedback 98

Userpilot

NOVEMBER 19, 2022

Personalization in SaaS is about delivering relevant experiences to relevant customer segments. Examples include showing relevant content and recommendations, personalizing the onboarding flow based on their goals, etc. Personalization in SaaS is about delivering relevant experiences to relevant customer segments. Here’s why.

Feedback Software 98

Feedback Software User Testing Customer Experience Customer Feedback 98

Userpilot

JANUARY 7, 2022

The majority of SaaS executives are so concerned with engineering and raising money that they don’t give enough thought to building a SaaS onboarding process. A successful customer onboarding process will solve that problem by educating your customers and showing them how to get maximum value from using it.

Analytic Tools 97

Analytic Tools Feedback Software Onboarding KPIs User Testing 97

Userpilot

JULY 4, 2023

Use loyalty programs and rewards to encourage users to leave reviews, increasing your SaaS’s word-of-mouth promotion. Automate in-app onboarding so new users get value without manual intervention. Outbound : You directly email people in businesses who you think would be interested in your product to acquire new customers.

Feedback Software 92

Feedback Software Analytic Tools Research Software User Testing 92

Userpilot

JULY 20, 2023

Poor onboarding. How to reduce churn rate and increase customer lifetime value: Personalize the onboarding process for new customers to shorten time to value. Use an onboarding checklist to drive users toward activation. Leverage secondary onboarding to unlock extra value. Bad customer service.

Customer Experience 93

Customer Experience Feedback Software Analytic Tools Data Visualization 93

Userpilot

JULY 15, 2021

Despite its growing popularity, many people are still unfamiliar with SaaS product marketing. A common question is: what is SaaS product marketing? Most importantly, how does it benefit your SaaS business? In this post, I will give you an overview of what SaaS product marketing is and what it entails.

Research Software 98

Research Software Onboarding KPIs Definition Product Marketing 98

Userpilot

JULY 14, 2022

What’s better, any SaaS business can leverage tech-touch strategies to increase customer loyalty and scale customer success more efficiently. For most SaaS businesses, a tech-touch model will help: Scale customer success without expanding the team. Re-engaging inactive customers with reactivation email campaigns. Get a demo now.

Feedback Software 97

Feedback Software Technical Review User Testing Customer Experience 97

Userpilot

JULY 21, 2022

The SaaS market is competitive, and it’s not enough to have a good product. Customer experience refers to the overall impression and feeling that your customers have of your SaaS business throughout their journey. Use artificial intelligence and automatically create onboarding videos to guide users. Keep reading!

Feedback Software 95

Feedback Software Reporting Tools Customer Experience Data Visualization 95

Userpilot

OCTOBER 7, 2022

In this article, we’ll explore what a welcome greeting message is, why SaaS companies need it, and examples from some of the best companies. You’ll also see how user onboarding software makes the process much easier. Userpilot sends a personalized greeting email with useful links customers can visit when stranded.

Analytic Tools 93

Analytic Tools Feedback Software Messaging Customer Experience 93

Userpilot

APRIL 23, 2021

But it’s an absolutely critical step for any SaaS strategy. Then, I’ll go a bit deeper and look into 10 user persona examples for 3 SaaS tools, to showcase how products with several different use cases can have dramatically different personas. SaaS User Persona Example -Userpilot: Product Manager 2. What is a user persona?

Analytic Tools 98

Analytic Tools Feedback Software Research Software User Testing 98

Userpilot

AUGUST 31, 2021

What, how, and where you communicate the latest changes for your SaaS can be a massive source of user engagement. Let's dive into how to craft amazing release notes that not only engage your existing users but also attract new users to your SaaS. Why are release notes important for SaaS? What are release notes?

Feedback Software 98

Feedback Software Analytic Tools User Testing Data Visualization 98

Userpilot

JANUARY 9, 2023

The onboarding screen is a vital part of your product design. Similarly, a subpar onboarding screen only gives you bad reps and may end up repelling customers. In this article, you’ll learn: The key role and benefits of onboarding screens. The main difference between onboarding on mobile and doing it for web apps.

Customer Experience 97

Customer Experience Analytic Tools Research Software Data Visualization 97

Userpilot

SEPTEMBER 1, 2021

Looking for some SaaS Product Marketing examples you could implement to drive growth for your product ? There are some best practices you need to follow when it comes to a SaaS marketing strategy that works – it's not enough to simply copy-paste what other SaaS companies are doing. What is SaaS product marketing?

Feedback Software 96

Feedback Software Research Software User Testing Customer Feedback 96

Userpilot

NOVEMBER 20, 2022

Some broad templates you may use include the go-to-market strategy , new user onboarding, and in-app campaign roadmap templates. It may include the creation of a resource center and/or the development of product use cases, webinars , blog posts, etc. Marketing campaign roadmaps in SaaS are generally smaller than project roadmaps.

Onboarding KPIs 97

Onboarding KPIs Roadmap Marketing Feedback Software 97

Userpilot

OCTOBER 31, 2023

Onboarding is vitally important for any SaaS owner or product manager. Taking users through your product or service using an onboarding call is a pretty standard part of the customer onboarding process. In this blog, we’ll explore the differences between the two methods – and when it makes sense to use both.

Feedback Software 98

Feedback Software Customer Experience User Testing Customer Feedback 98

Userpilot

JANUARY 23, 2023

In this article, we cover: What real-time personalization is and why it’s beneficial for SaaS. To implement real-time personalization in your SaaS, start by collecting customer data from multiple sources using surveys and customer analytics tools. There are some great examples of real-time personalization in the SaaS industry.

Customer Experience 98

Customer Experience Analytic Tools Feedback Software Data Visualization 98

Gainsight

DECEMBER 10, 2018

Before you say, “ thank u, next ” to 2018, check out Gainsight’s top blog posts, webinars, and resources of 2018. Top 5 Customer Success Blog Posts of 2018. Click here to read the blog. Click here to read the blog. This blog post covers the six metrics every Customer Success professional needs to know.

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Webinar Blog Customer Experience Customer Feedback 71

Userpilot

APRIL 1, 2022

What does the SaaS product localization process involve? How do you develop and implement a SaaS localization strategy? Your in-app user onboarding experiences can be localized using tools like Userpilot. However, SaaS localization often requires more thorough changes to the UI to achieve the right effect.

Research Software 98

Research Software Feedback Software User Testing Product Research 98

Userpilot

JULY 11, 2022

In the competitive world of SaaS products, keeping hold of your customers is critically important: in this article, we’re going to explore five of the most consequential types of automation flows for customer retention. All in all, it’ll be a deep dive into the world of automation. Ready to get started? Let’s get into it!

Feedback Software 97

Feedback Software Customer Experience User Testing Customer Feedback 97

Userpilot

MARCH 23, 2023

What are the reasons for customer churn in SaaS? As a SaaS company, your ultimate goal is to retain customers and keep them happy with your product. Reducing churn is critical for SaaS because it cuts back customer acquisition costs and increases customer retention. Why is preventing churn critical for SaaS?

Feedback Software 98

Feedback Software Research Software User Testing Customer Experience 98