Userpilot

JANUARY 31, 2023

Winning new business is critical for any savvy product manager: a new client onboarding checklist template can help you systemize your path to a successful customer onboarding process. Used correctly, this sort of customer onboarding checklist can become an invaluable tool for any product manager.

Onboarding KPIs 98

Onboarding KPIs User Testing Analytic Tools Feedback Software 98

Userpilot

APRIL 6, 2022

How do you make your first-time user experience (FTUE) so good that people want to keep using your product to meet their needs? Every product marketer should answer this question before rolling out their product. The first-time user experience (FTUE) is the very first impression your product leaves on a new user.

Customer Experience 108

Customer Experience Feedback Software User Testing Customer Feedback 108

Userpilot

JUNE 26, 2023

Want to track the different types of product metrics to get product growth insights ? Product metrics are critical for product growth managers to develop the right product strategies and drive continuous value for customers. You can also use a product metrics framework, ie. What are product metrics?

Onboarding KPIs 85

Onboarding KPIs Analytic Tools Data Visualization Customer Experience 85

Userpilot

JANUARY 24, 2022

When was the last time that you experienced a “Wow Moment” as a consumer? I’m talking about those rare times when a product gives you everything you needed and more, and just really rocks your world. Such moments are uncommon but emotionally impactful. What is a Wow Moment? Segmentation matters.

Analytic Tools 98

Analytic Tools Research Software Data Visualization Customer Experience 98

Userpilot

DECEMBER 10, 2023

Are you a product-led or sales-led kind of SaaS? Or perhaps you’ve managed to marry the two strategies and embraced product-led sales? If not, but you’d like to learn more, then why not watch the talk that Ben Williams , known as the Product-Led Geek, delivered at the recent Product Drive hosted by Userpilot?

Analytic Tools 104

Analytic Tools Feedback Software Customer Experience Data Visualization 104

Userpilot

MARCH 16, 2022

Creating an effective onboarding user flow is one of the most important tasks for any savvy SaaS owner. If you want new users to get the most from your product – ultimately boosting user retention – you need to concentrate on getting user onboarding right. What is a user onboarding flow? Let’s dive in!

Data Visualization 105

Data Visualization Customer Experience User Testing Customer Feedback 105

Userpilot

FEBRUARY 2, 2022

Perhaps the most common app onboarding design problem is trying to build your entire onboarding process from scratch. It’s much smarter to study app onboarding best practices and work with onboarding software that will massively reduce your labor time. What is app onboarding? Book a Userpilot demo today!

Analytic Tools 95

Analytic Tools Research Software Onboarding KPIs Customer Experience 95

Userpilot

OCTOBER 11, 2022

Here’s why: a good engagement loop creates excitement and motivation that keep customers returning to your product. It follows the customer activity outlined above. Excited customers who get real value from your product will easily tell others about you. Increase product stickiness. What is an engagement loop?

Feedback Software 91

Feedback Software Analytic Tools User Testing Customer Experience 91

Userpilot

JANUARY 9, 2023

The onboarding screen is a vital part of your product design. Similarly, a subpar onboarding screen only gives you bad reps and may end up repelling customers. In this article, you’ll learn: The key role and benefits of onboarding screens. The main difference between onboarding on mobile and doing it for web apps.

Customer Experience 97

Customer Experience Analytic Tools Research Software Data Visualization 97

Userpilot

SEPTEMBER 18, 2021

What is a SaaS product with non/poor customer activation tools and rates? A successful SaaS product should be able to drive customers to the next stage in their journey so they fully experience all your product has to offer, stick with it, and even recommend it to others. But activation is when they try it out.

Analytic Tools 97

Analytic Tools Research Software Feedback Software Data Visualization 97

Userpilot

FEBRUARY 9, 2022

Is your new user onboarding process actually helping new users engage with your product and get value from it? You can bring in all the new users you want, but it won’t count for much unless they understand how to derive value from your product and actually stick around. What is new user onboarding?

Analytic Tools 96

Analytic Tools Research Software Onboarding KPIs Customer Experience 96

Userpilot

FEBRUARY 3, 2023

The customer onboarding lifecycle is the ongoing process of educating users on your product and helping them achieve success with it. In SaaS, onboarding is the key to not only converting free users into paid customers but also driving long-term loyalty. Point users to key actions with onboarding checklists.

Onboarding KPIs 98

Onboarding KPIs Customer Experience User Testing Customer Feedback 98

Userpilot

FEBRUARY 10, 2022

Wondering how you can improve the product adoption rate of your SaaS business? Without product adoption, your new users will remain stuck in the activation stage, and there will be no growth. So let’s look at how you can boost product adoption and drive growth. What is product adoption in SaaS?

Feedback Software 98

Feedback Software Analytic Tools Onboarding KPIs Customer Experience 98

Userpilot

AUGUST 14, 2021

Wondering which product usage metrics can help you measure product engagement? Tracking the right SaaS metrics can give you valuable insight into how your product is growing and how your users are engaging with it. In this article, you’ll learn about: Product usage metrics and why they matter. What is product usage?

Onboarding KPIs 98

Onboarding KPIs Analytic Tools Data Visualization User Testing 98

Userpilot

MAY 2, 2022

For your product marketing efforts to be successful, it’s crucial to understand the difference between vanity metrics and actionable metrics. So, let’s find out how you can do that to get actionable product growth insights. So, let’s find out how you can do that to get actionable product growth insights.

Onboarding KPIs 103

Onboarding KPIs Research Software Analytic Tools Feedback Software 103

Indicative

MARCH 12, 2021

The big challenge for SaaS companies today isn’t customer acquisition—it’s activation, getting those leads to fully adopt the product and become long-term active users. That means SaaS product and marketing teams need to shift their focus toward product adoption. A Framework for Driving Product Adoption.

Analytic Tools 101

Analytic Tools Onboarding KPIs Product Research Customer Experience 101

Userpilot

JULY 14, 2022

Getting user onboarding right is critically important for any SaaS: in this article, we’re going to explore the powerful concept of minimum viable onboarding. We’ll start by looking at what user onboarding is, then look at why minimal viable onboarding is valuable, and finally how to implement it in your product.

Customer Experience 94

Customer Experience Analytic Tools Customer Feedback Data Visualization 94

Userpilot

JULY 25, 2022

Ever wonder why people try a product, stay for a while, but leave before adopting the product? You could either take a wild guess or use a proven framework like the Fogg Behavior Model to predict behaviors critical to product adoption. There are negative consequences when it is absent from a product’s design.

Customer Experience 97

Customer Experience Data Visualization Framework Demo 97

Userpilot

JULY 25, 2022

Customer onboarding journey maps take the guesswork out of user onboarding. With a detailed journey map, you’ll know best to onboard new users, so they experience value and reach activation quickly. This article takes a deep dive into onboarding journey maps. What is a customer onboarding journey map?

User Testing 98

User Testing User Friction Feedback Software Analytic Tools 98

Userpilot

JANUARY 26, 2023

Wondering how to run a successful SaaS onboarding process to make sure you are setting users up for success from the start? It’s a no-brainer that a solid onboarding workflow is crucial to the success of any product-led company. During onboarding, you have the opportunity to make a lasting impression on your customers.

Analytic Tools 98

Analytic Tools Feedback Software Customer Experience Data Visualization 98

Userpilot

JANUARY 5, 2021

A similar experience happens in many SaaS products. Shiv Patel, Product Manager and co-founder at Autopilot , a marketing automation platform actually explained it in his Product Drive talk: He calls the phenomenon “fear of the white canvas” and it is dangerously extending your time to value (TTV). Table of contents.

Customer Experience 105

Customer Experience Data Visualization Dashboard Marketing 105

Userpilot

JANUARY 14, 2022

Are you using user engagement analytics to measure the success of your SaaS product? User engagement is how users interact with your product, website, or app. Tracking it tells you what product features are popular, how much time users spend in your website or app, where they click, and the overall level of user interaction.

Analytic Tools 97

Analytic Tools Data Visualization Feedback Software Customer Feedback 97

Userpilot

NOVEMBER 16, 2022

Onboarding users is an extremely tricky exercise. Any savvy product manager will tell you that an effective user adoption strategy template would be a huge asset to crafting onboarding experiences that drive adoption and growth. Activation : Reaching the ‘Aha!’ It needs careful thought.

Analytic Tools 98

Analytic Tools Feedback Software Customer Experience User Testing 98

Userpilot

MAY 24, 2022

From buying to post-purchase, there are five customer lifecycle stages: Acquisition, Activation, Retention , Referrals, and Revenue. From buying to post-purchase, there are five customer lifecycle stages: Acquisition, Activation, Retention , Referrals, and Revenue. Including customer activation in your growth plan is important.

Analytic Tools 97

Analytic Tools Onboarding KPIs Customer Experience User Testing 97

Userpilot

SEPTEMBER 23, 2021

Most SaaS companies know that new user onboarding is important, but hardly any of them really nail it. Perhaps that’s because onboarding is a complex process, involving the education of each new user so that they’re satisfied on an individual level with the value they receive from your business. What is user onboarding?

Analytic Tools 94

Analytic Tools Onboarding KPIs Customer Experience User Testing 94

Userpilot

DECEMBER 22, 2022

Common reasons for churn: Product-market fit failure. Poor onboarding. Delayed Aha moment. Product pricing plan weak points. Customers could churn due to one of the following reasons: Product-market fit failure: This is one of the biggest reasons for churn and something that most startups deal with.

Data Visualization 96

Data Visualization Analytic Tools Feedback Software User Testing 96

Userpilot

MARCH 10, 2022

User retention is a metric that tells you how many users keep returning to your product over a given period. Secondary onboarding with personalized in-app messages helps drive feature adoption at different stages of the user journey. Onboarding gamification rewards customers for completing certain actions.

Feedback Software 98

Feedback Software Analytic Tools Customer Experience Customer Feedback 98

Userpilot

MAY 31, 2021

The product marketing manager role has been growing steadily over the two decades: And no wonder – the exponential growth of the SaaS industry, combined with the Product-Led Growth trend created a lot more demand for (and awareness of) product marketing. Everyone wants to grow organically through great product experience.

Analytic Tools 89

Analytic Tools Onboarding KPIs Research Software Product Marketing 89

Userpilot

MARCH 31, 2023

What user onboarding metrics should you track if you want to evaluate your onboarding processes? We all know that successful onboarding is especially important for SaaS companies since they depend on a subscription-based business model. Tracking the metrics helps you improve your onboarding process and retain more customers.

Onboarding KPIs 89

Onboarding KPIs Analytic Tools Data Visualization Embedded Analytics 89

Userpilot

SEPTEMBER 15, 2021

Are you concerned about end-user engagement in your SaaS product? They trigger product-led growth and help SaaS businesses achieve new milestones. Let's see what customer engagement for SaaS is and how you can increase product usage for increased revenue and better customer retention for your platform.

Feedback Software 93

Feedback Software User Testing Customer Feedback Customer Experience 93

Userpilot

APRIL 19, 2022

You need to provide consistent value to your customers in order to keep them engaged with your product. Thus, your product engagement score is one of the key metrics you should optimize to lower your churn and improve retention. Other actionable tactics include providing self-service support and to gamify the onboarding experience.

Feedback Software 97

Feedback Software Analytic Tools Onboarding KPIs User Testing 97

Amplitude

AUGUST 26, 2020

Very rarely the right way to measure retention is looking at how your users are “active” in your product period over period. Any activity is overly broad, and it says nothing about whether these users are getting value from the product. and your product-usage interval. and your product-usage interval.

User Testing 114

User Testing Customer Experience Analytic Tools Research Software 114

Userpilot

JANUARY 18, 2021

If you’re a SaaS company that wants to grow faster, you should definitely be thinking about Product Activation Rate Optimization: raising the percentage of users who stick around long enough to experience the value of your product. To cap it all, the product tour at the beginning is boring, bureaucratic — and compulsory.

Analytic Tools 90

Analytic Tools Feedback Software Data Visualization Customer Experience 90

Userpilot

FEBRUARY 28, 2022

Wondering what product stickiness really is and how you can improve it to boost retention? A sticky product provides an excellent user experience and drives feature adoption across the customer journey. A sticky product provides an excellent user experience and drives feature adoption across the customer journey.

Feedback Software 98

Feedback Software Onboarding KPIs Product Research User Testing 98

Userpilot

FEBRUARY 21, 2023

User adoption is essential for B2B SaaS companies, as it helps customers to learn about your product, adopt features , stick around, and nurture product growth. TL;DR User adoption is the journey in which a customer becomes a regular user of your product and makes it part of their life. And your role at a customer success team?

Analytic Tools 90

Analytic Tools Feedback Software Research Software Data Visualization 90

Userpilot

MARCH 23, 2023

Contextual onboarding is the best way to keep users engaged with your product. But what are some contextual onboarding examples that could inspire you to implement it? So if you want to learn how to apply contextual onboarding tactics to grow your business, keep reading.

User Testing 85

User Testing Customer Experience Data Visualization Demo 85

Userpilot

MARCH 31, 2023

15% is a good free trial conversion rate for SaaS products. 15% is a good free trial conversion rate for SaaS products. Here’s how to create a successful free-to-paid strategy: Prioritize top features in your free trials based on product usage data. Focus on minimum viable onboarding to quickly deliver value.

Feedback Software 93

Feedback Software Onboarding KPIs Strategy Customer Experience 93