Userpilot

OCTOBER 20, 2022

The Net Promoter Score (NPS) is one of the most critical SaaS metrics as it measures user sentiment over time. NPS is crucial for SaaS businesses because it helps you track user sentiment , find areas of improvement and optimize the user journey. The average NPS is 31 for SaaS businesses. Here’s why.

Feedback Software 94

Feedback Software Analytic Tools Research Software User Testing 94

Userpilot

JULY 27, 2022

In this article, I’ll show you which feedback approach is better for your SaaS and the right tools for collecting it. Customer feedback is the data you collect on customers’ evaluation of your product/services. Feedback is essential for SaaS companies because it helps product teams improve the user experience.

Feedback Software 90

Feedback Software User Testing Customer Feedback Analytic Tools 90

The Product Coalition

MAY 8, 2023

Let’s talk about how CS teams drive value in logging customer feedback, product roadmapping, and closing the loop. Your Customer Success team is critical to an effective feedback management process. Building a customer feedback management system? Here’s how to successfully build your CS team into your feedback workflow.

Feedback Software 131

Feedback Software User Testing Customer Feedback Research Software 131

Userpilot

FEBRUARY 28, 2023

Any product manager should know how to quickly put together a comprehensive customer feedback form: they’re a secret weapon for unlocking deep user insights and gathering quality feedback. TL;DR A customer feedback form is a way to gather customer feedback in a structured way. Let’s dive in!

User Testing 96

User Testing Customer Feedback Feedback Software Customer Experience 96

Userpilot

NOVEMBER 5, 2023

Wondering how to scale customer success in SaaS and drive product growth ? If you’re a leading SaaS company, you know that growth is directly tied to helping customers achieve their desired outcomes. This article discusses ten tips that can help you to effectively scale customer success teams in SaaS.

Analytic Tools 87

Analytic Tools Feedback Software Customer Experience User Testing 87

Userpilot

MARCH 13, 2023

Any savvy SaaS owner or product manager should have a roster of product survey questions to draw from when gathering valuable data. In this article, we’re going to set you up for success with a whopping 20 ideas to draw from and use in your own SaaS. What better way to gather customer feedback ?

Product Research 89

Product Research Customer Feedback User Testing Customer Experience 89

Userpilot

OCTOBER 24, 2022

Looking for an NPS program to collect customer feedback and improve their experience with your SaaS product? In this article, you’ll learn how to build a successful NPS program, and what tools you can use to collect customer feedback accurately. Then, you should set the timing and frequency of sending NPS surveys.

Feedback Software 92

Feedback Software Analytic Tools Research Software Software Review 92

Userpilot

SEPTEMBER 5, 2022

Customer reviews play an integral role in any SaaS company’s marketing and customer service efforts. Learning how to contact users properly and request reviews can therefore increase your product’s average rating and boost your online reputation. You should segment customers before sending feedback surveys.

Feedback Software 92

Feedback Software Analytic Tools Research Software User Testing 92

Userpilot

JANUARY 27, 2023

In this article, we explore various evaluative research methods and best data collection techniques for SaaS product leaders that will help you set up your own research projects. Formative evaluation research sets the baseline for other kinds of evaluative research and assesses user needs. Sound like it’s worth a read? Want to see how?

User Testing 94

User Testing Product Research Research Software Feedback Software 94

Userpilot

JUNE 30, 2023

Looking for the voice of the customer questions to understand your users, analyze the market, and unlock growth opportunities? We’ve handpicked the right survey questions under different research categories to make everything easy. Trigger customer feedback surveys contextually for existing customers.

Customer Feedback 90

Customer Feedback User Testing Feedback Software Data Visualization 90

Userpilot

FEBRUARY 16, 2022

Having an informed understanding of how to improve customer satisfaction in SaaS can help you stand out in the fast-growing software industry, but also build an unfair advantage among competitors. By simply listening to your customers, one can optimize user onboarding and engagement by acting on user sentimen t and feedback data.

Customer Satisfaction 93

Customer Satisfaction Feedback Software Analytic Tools Data Visualization 93

Userpilot

FEBRUARY 24, 2023

If you’re wondering how to create a feedback loop in your product, you’re in the right place! In this article, we look at the process of creating feedback loops step-by-step and share some best practices for product managers to get the best out of user feedback. Let’s get right to it!

Product Research 95

Product Research Feedback Loop Feedback Software User Testing 95

Userpilot

AUGUST 2, 2022

If you’re looking for the best cancellation flow examples for SaaS, you’re in the right place. While it’s normal for some users to unsubscribe for reasons, you shouldn’t just let it happen without doing something about it. Examples of the best SaaS cancellation flow for inspiration.

Feedback Software 93

Feedback Software Analytic Tools Research Software User Testing 93

Userpilot

AUGUST 22, 2022

Looking to build a customer feedback strategy for your business? This post will discuss why knowing what customers feel about your SaaS business is important and how to collect and analyze feedback to keep old customers and generate new ones. The key is to trigger the relevant ones at different touchpoints in the user journey.

Feedback Software 90

Feedback Software User Testing Customer Feedback Customer Experience 90

Userpilot

JANUARY 9, 2023

How is different from user or buyer personas? We also look at the process of building a product persona, the data you need to collect, and some user persona examples that you can use for your SaaS. Product personas are fictional characters that represent real users. User personas are sometimes confused with user segments.

Feedback Software 89

Feedback Software Research Software Analytic Tools User Testing 89

Userpilot

JULY 31, 2023

Everybody in SaaS knows it’s relatively easy to attract users. Collect customer feedback to improve customer experience. Use email marketing campaigns to bring back inactive users. Trigger exit surveys to prevent and reduce churn. Collect and analyze customer feedback. But look no further!

Feedback Software 92

Feedback Software Analytic Tools Data Visualization Customer Feedback 92

Userpilot

JANUARY 5, 2023

Do you want to improve customer loyalty with user sentiment but are unsure what to do? The Net Promoter Score (NPS) is one of the key SaaS metrics. NPS follow-up questions can do that by collecting valuable feedback from customers. NPS follow-up questions can do that by collecting valuable feedback from customers.

Data Visualization 79

Data Visualization Feedback Software Customer Feedback Customer Experience 79

Userpilot

DECEMBER 19, 2023

SaaS account management. With the emergence of software-as-a-service (SaaS) companies, the role of account managers has also evolved – and gotten harder. In this article, we will go over the responsibilities of a SaaS account manager and share tried-and-true strategies they can implement to drive product growth.

Feedback Software 82

Feedback Software Analytic Tools Product Research User Friction 82

Userpilot

AUGUST 29, 2022

Customers are actively sharing their thoughts on social media and review sites, making these places valuable sources of customer feedback. Use onboarding surveys to measure customer satisfaction, optimize it, and improve the initial stages of the customer journey. What is customer sentiment in SaaS?

Feedback Software 85

Feedback Software Customer Experience Customer Feedback Product Research 85

Userpilot

JULY 18, 2022

In SaaS, customer loyalty is extremely important, but it takes time to achieve. So, let’s see how customer data analytics can help you improve loyalty and drive retention for your SaaS business. In SaaS, customer loyalty is a qualitative measure of how likely your customers are to make repeat purchases.

Data Visualization 94

Data Visualization Analytic Tools Feedback Software Customer Experience 94

Userpilot

NOVEMBER 9, 2022

NPS vs CSAT surveys: which is better for measuring customer satisfaction? So, let’s break it down and study what method is best for measuring user sentiment and why. Keep reading to learn: Pros and cons of NPS and CSAT surveys. How to build CSAT and NPS surveys. A follow-up qualitative question for NPS surveys.

Customer Satisfaction 92

Customer Satisfaction Onboarding KPIs Customer Feedback Product Research 92

Userpilot

SEPTEMBER 12, 2022

In a nutshell, there are two types of NPS surveys: transactional and relational. This article will break down tNPS and NPS into exactly what they are and introduce you to the power of tNPS in gauging user sentiment. Userpilot can help you create rNPS and tNPS surveys to measure customer loyalty code-free.

Feedback Software 91

Feedback Software Product Research Onboarding KPIs User Testing 91

Userpilot

DECEMBER 15, 2022

Best practices for creating NPS surveys. To calculate the net promoter score , send out surveys that ask the simple question above. Here are some best practices for creating and distributing NPS surveys: Segment users to make sure you are collecting data from the right customers. What is a good NPS score?

Feedback Software 89

Feedback Software Analytic Tools Research Software Data Visualization 89

Userpilot

MAY 3, 2023

Intercom surveys were introduced about a year ago to help product and support managers capture customer feedback insights. A multi-faceted tool, Intercom hopes its latest addition will help product managers better collect customer feedback and capture customer insights that drive results. What is Intercom?

Data Visualization 78

Data Visualization Product Research Software Review Feedback Software 78

Userpilot

NOVEMBER 28, 2022

A churned user means lost future revenue and a waste of the resources it took to acquire them. How do you lower your churn rate and make sure all your users stick around? A churned user matters because it’s harmful to growth. For one, churned users leave negative reviews. Churn is the enemy of product growth.

Feedback Software 92

Feedback Software Customer Feedback Customer Experience User Testing 92

Userpilot

JANUARY 17, 2022

Looking for the best NPS surveys software to help you understand customer sentiment and improve customer loyalty with just one simple survey? Every business has its own unique needs and goals when it comes to collecting user satisfaction data. What is an NPS Survey? You’re in the right place.

Feedback Software 95

Feedback Software Analytic Tools Data Visualization Software Review 95

Userpilot

SEPTEMBER 13, 2022

Knowing how to measure customer satisfaction is the key to unlocking insights that improve user sentiment , boost customer retention, and speed up growth. You should track customer satisfaction because direct feedback helps you prioritize product improvements, contributing to better customer retention and reduced customer churn.

Customer Satisfaction 95

Customer Satisfaction Feedback Software Analytic Tools User Testing 95

Userpilot

MARCH 6, 2024

How do you create a robust product funnel for your SaaS? Building a funnel starts with customer research to identify their needs and pain points , using tools like product analytics, surveys, and interviews. This helps create user personas. This is the main question we explore in the article. Its different stages.

Analytic Tools 84

Analytic Tools Data Visualization Research Software Onboarding KPIs 84

Userpilot

OCTOBER 29, 2023

WTP helps SaaS companies choose optimum prices for their products to maximize profit. SaaS product teams also use it to prioritize features and evaluate the feasibility of new motions. Effective customer research techniques include interviews and focus groups as they allow you to collect qualitative feedback.

Research Software 95

Research Software Feedback Software Analytic Tools User Testing 95

Userpilot

APRIL 26, 2023

Because it’s one of the best ways to improve customer retention and grow faster in SaaS. What the best customer data platform is for SaaS companies. There are four types of customer data – user persona data, customer behavior data , customer journey activity data , and customer satisfaction data.

Analytic Tools 96

Analytic Tools Data Visualization Feedback Software Customer Feedback 96

Userpilot

MARCH 25, 2022

Looking for inspiration to design a great in-app survey? We’ve compiled the best in-app survey design practices from Asana, LinkedIn, Slack, and more, which gently prompt users to provide feedback. Read the article and learn how to build simple but awesome in-app surveys to collect relevant user feedback with no friction.

Feedback Software 88

Feedback Software Analytic Tools Data Visualization Product Research 88

Userpilot

JULY 4, 2023

Are you in need of credible Typeform alternatives for your SaaS website? Whether you’re collecting data for new customer signups, gathering user feedback , conducting customer success surveys, or anything else, an online form builder is a very useful tool to have in your toolbox. Let’s begin! What is Typeform?

Data Visualization 73

Data Visualization Analytic Tools Feedback Software Embedded Analytics 73

Userpilot

AUGUST 10, 2022

What is customer insight, and why is it essential for SaaS companies? As a product manager, you should collect customer insights to understand how users feel about your products and services. What part of the user journey makes them happy or upset? You can collect consumer insights by gathering passive and active user feedback.

Data Visualization 93

Data Visualization Customer Feedback User Testing Customer Experience 93

Userpilot

JULY 4, 2022

Why should you adopt a customer-led growth strategy in your SaaS? Is it possible to increase user engagement by focusing on a customer-led growth strategy and hit the metrics you are hoping for? In this article, we’ll be discussing the customer-led growth strategy, why it is so effective, and how you can implement it in SaaS companies.

Feedback Software 116

Feedback Software Analytic Tools Customer Feedback Customer Experience 116

Userpilot

DECEMBER 19, 2022

One way to increase customer retention is by personalizing the user journey. Use interactive walkthroughs and onboarding checklists to drive early product engagement , boost user activation , and shorten the time to value. Collect customer feedback using targeted in-app microsurveys. Why is customer retention important in SaaS?

Feedback Software 93

Feedback Software Customer Experience Customer Feedback Product Research 93

Userpilot

JUNE 22, 2023

Customer retention brings you more customers who tend to spend more, refer others, and provide valuable feedback that drives product improvement. A good customer churn rate is 3% or less for SaaS companies. Using in-app surveys to collect and analyze customer feedback. Spotting friction points with funnel analysis.

Data Visualization 85

Data Visualization Feedback Software Analytic Tools Customer Experience 85

Userpilot

JULY 27, 2021

Do you know how to use NPS data to drive growth for your SaaS? NPS score helps you identify valuable insights into: Features that users find valuable, so you can improve your product adoption. Problems driving your users to churn, so you can fix them. How your product is serving your users’ needs.

Feedback Software 98

Feedback Software Analytic Tools Product Research Onboarding KPIs 98