Userpilot

AUGUST 10, 2023

We also covered other metrics to measure and get a holistic picture of customer engagement and common mistakes when tracking engagement, and how to avoid them. Mistakes to avoid when measuring product performance and engagement metrics: Following benchmarks only — set your own as each product is different. Understand growth over time.

Analytic Tools 85

Analytic Tools Onboarding KPIs Customer Experience Customer Feedback 85

Userpilot

JANUARY 11, 2022

From Amazon’s navigation bar to Whatsapp’s deleted messages: bad UX design is something that we’re all familiar with as consumers. From a SaaS point of view, a poor user experience can sometimes mean the loss of a paying customer , or perhaps hundreds of them. Bad UX Design #1: New feature, new tab.

Analytic Tools 105

Analytic Tools Research Software UX Customer Experience 105

Userpilot

MARCH 31, 2022

Tooltips are a neat little feature designed to draw attention and help users understand how to interact with your SaaS product. Product tours are a great example of providing a good onboarding experience – there’s no better way to onboard users to your SaaS product. Tooltips best practices for good UX.

Analytic Tools 98

Analytic Tools Customer Experience User Testing Customer Feedback 98

Userpilot

APRIL 8, 2021

We’re not going to pretend here you can prevent UX debt. Let’s face it: UX debt, just like technical debt, is unavoidable. Especially if your SaaS company originated as (or still is!) But as with any debt – accruing too much can lead to ugly consequences: the most obvious of which in the case of UX debt is higher churn.

Research Software 98

Research Software Feedback Software UX Weak Development Team 98

Userpilot

AUGUST 6, 2023

It also saves time and reduces mistakes. Why implement marketing automation in your SaaS? For starters, marketing automation enables marketing teams to streamline their processes by reducing human mistakes and eliminating inefficiencies. In-app messages In-app messages are an essential task in every SaaS marketer’s work.

Analytic Tools 95

Analytic Tools Feedback Software Research Software Data Visualization 95

Userpilot

SEPTEMBER 5, 2022

As I’m writing this post, 76,942 employees in tech startups have been laid off due to the recession in 2022 alone (according to Layoffs.fyi Tracker). As the inflated valuations bubble is bursting, how can SaaS companies navigate growth despite the budget cuts? What are VCs looking for in SaaS companies in 2022?

Product Research 52

Product Research Customer Experience Feedback Software Research Software 52

Userpilot

MAY 30, 2023

How do you avoid these mistakes? With the right AI writing tool, you can: Paraphrase questions for better flow and clarity. Write short introductions outlining the purpose of your surveys. Typical examples of SaaS include access to premium features and discounts. How confusing and unprofessional, right?

User Testing 97

User Testing Product Research Customer Feedback Feedback Software 97

Userpilot

FEBRUARY 15, 2023

Different SaaS organizations have different methods of building product tours and driving toward customer success. Successful product tour examples to get you inspired Now we’re going to explore some examples; looking into the individual product tours for different SaaS companies and drawing out some handy tactics and tips.

Feedback Software 97

Feedback Software Analytic Tools Onboarding KPIs User Testing 97

Userpilot

OCTOBER 24, 2019

Product engagement is a key factor when it comes to a successful SaaS product. A lot of SaaS companies might actually have a product engagement manager without naming them as such. You then write up the results of that test, and propose to the Product team that you go ahead with that particular copy. That’s not an exaggeration.

Analytic Tools 79

Analytic Tools Data Visualization Customer Experience Product Research 79

Userpilot

SEPTEMBER 12, 2019

I recently wrote about some of the most common UX writing mistakes that I see SaaS companies make. This time, I wanted to share some UX writing best practices. Use these UX writing best practices with your product and you’ll improve onboarding, and adoption will skyrocket. Click To Tweet.

UX 75

UX Customer Experience User Friction Messaging 75

Userpilot

AUGUST 18, 2022

In this article, we’re going to explore what an interactive walkthrough is, dive into some practical industry examples, and unpack how you can create similar experiences in your own SaaS. An onboarding process describes the activities and flows that help users get value out of your product or SaaS. Ready to dive in?

Customer Experience 97

Customer Experience User Testing Data Visualization Construction 97

Userpilot

OCTOBER 20, 2022

In the brutal world of SaaS business where activation and retention are crucial, smooth user onboarding ensures users are highly engaged and activated from the start. In this article, we’ll be discussing what user onboarding is, why it's important for SaaS businesses and the best resources for learning how to onboard users.

Onboarding KPIs 97

Onboarding KPIs Customer Experience Data Visualization Certifications 97

Userpilot

JULY 24, 2023

As the market becomes increasingly saturated with similar SaaS products, your product launch can easily get lost in the noise. We provide a product launch checklist to ensure you launch successfully and consider examples of successful SaaS product launches. The mistakes and successes of each company’s business strategy.

Product launches 94

Product launches User Testing Product Research ChatGPT 94

Userpilot

APRIL 30, 2022

Are you using in-app notifications for your SaaS product? Here’s a list of the different in-app notifications that you can use for your SaaS business. It is a UX/UI pattern that aims to draw users’ attention to a specific area or spot on the screen. In this article, we will cover everything about in-app notifications.

Feedback Software 98

Feedback Software Analytic Tools Software Review Customer Feedback 98

Userpilot

JULY 26, 2021

Have you, like me, ever wondered how it’s possible to try so many SaaS products for free? In this ultimate guide for product growth, we’ll walk you through everything you need to know about product-led growth and how to implement it for your SaaS. The term was originally coined in the 2010s for self-serve SaaS businesses.

Analytic Tools 98

Analytic Tools Feedback Software Onboarding KPIs User Testing 98

Userpilot

NOVEMBER 8, 2022

One of the most painful costs in the SaaS world is opportunity cost: how else could you be spending your time and effort? In this section of the article, we’re going to take it a step further and start to break down specific tactics for adopting an MVF approach in your own SaaS. A minimum viable feature should be simple.

Feedback Software 96

Feedback Software User Testing Analytic Tools Data Visualization 96

Userpilot

SEPTEMBER 14, 2022

Write a positioning statement- how is your product different? Write a positioning statement. Especially for SaaS companies that will offer a new solution to the market, the positioning statement must be clear and concise. This includes everything from website copy to blog posts to email campaigns and social media posts.

Feedback Software 94

Feedback Software Product Research Research Software Product Marketing 94

Userpilot

NOVEMBER 1, 2022

In this article, we’ll cover: What personalized customer service is and why it’s beneficial in SaaS. Real-life examples of personalized customer service from fast-growing SaaS companies. In the SaaS world, when you have one plan or one product, you miss out on an opportunity to give a personalized customer experience.

Data Visualization 98

Data Visualization Feedback Software Analytic Tools Research Software 98

Userpilot

DECEMBER 10, 2020

But for SaaS companies – when it’s handled correctly – negative feedback can also be one of the fastest routes to improving your product, customer service and even marketing. For example: Comments left below your blogs. Blogs and the comments under them. Discussions on your social media properties. #3 Refiner.io

User Testing 98

User Testing Feedback Software Customer Feedback Analytic Tools 98

Usersnap

NOVEMBER 4, 2021

With so many SaaS options out there and new ones rolling out every day, it’s important to consider that customers may be likely to feel bombarded with that much information (head-exploding territory at times). Is User Feedback Critical for Saas Businesses? When they give you user feedback, take it seriously! Improvement Process.

User Testing 52

User Testing Feedback Software Customer Feedback Customer Experience 52

Intercom, Inc.

DECEMBER 19, 2018

The best of the blog. Significant digits: 240 blog posts, 18 videos. “It’s high time we UX people stop moaning. “We at Intercom are still big believers in the product-first philosophy, so this post isn’t written to tell you that product-first is a mistake. We killed the blog. The end of navel gazing.

Analytic Tools 150

Analytic Tools Research Software User Testing Customer Experience 150

Userpilot

MARCH 25, 2022

Benefits of using in-app surveys for gathering feedback in SaaS. Look at the most common mistakes that lead to survey bias : vague or loaded questions. Try to avoid that types of mental traps and double-check your writing before publishing a survey. Avoid bias in your survey questions. complicated language. Welcome survey.

Feedback Software 96

Feedback Software Analytic Tools Data Visualization Product Research 96

Arpit Rai

FEBRUARY 26, 2019

I’ve got better at this over the years primarily by reading about the SaaS industry and understanding the various steps that SaaS startups undertake at different stages in order to progress to the next level of growth. Following are the blogs that I refer to to improve my understanding of the industry.

Analytic Tools 40

Analytic Tools Research Software Data Visualization Product Management 40

Userpilot

APRIL 9, 2020

They are the so-called microsurveys – and more and more SaaS companies are using them to collect valuable data – often right in their products. This level of responsiveness is crucial when it comes to negotiating the fast-moving world of SaaS. Your SaaS product is never truly finished. The NPS survey. Wanna speak?

Feedback Software 98

Feedback Software Research Software Analytic Tools Data Visualization 98

Userpilot

JUNE 20, 2022

In this article, we will explain everything you need to know about crafting cancellation emails, plus templates you can use for your SaaS business. Churn is inevitable in a SaaS. One of the biggest mistakes SaaS businesses make with cancellation emails is sending a generic email to every customer who churns.

Analytic Tools 52

Analytic Tools Feedback Software Customer Feedback Data Visualization 52

Userpilot

OCTOBER 15, 2020

This is exactly what I wanted to tackle in today’s post: how to build an effective product adoption strategy for your SaaS. It may sound almost like a marketing cliche , but from my experience: a huge proportion of SaaS businesses don’t really understand whom they are targeting. embedding the signup form (or pop-up) on my blog.

Onboarding KPIs 80

Onboarding KPIs Strategy Customer Experience User Testing 80

Userpilot

FEBRUARY 3, 2021

Finally, we will go over how to bump your users into seeing your product’s value and how to use a user journey template for your SaaS business. How to Create a User Journey Map Optimizing Your User Journey Free User Journey Template How to Use a User Journey Template for Your SaaS Wrapping Things Up. Also known as: Table of Contents.

Analytic Tools 98

Analytic Tools User Testing Customer Experience Research Software 98

Userpilot

JUNE 20, 2022

Userpilot and Omniconvert are great SaaS tools for running and analyzing A/B tests. Repeated engagement results in product adoption and the latter translates into retention in SaaS. There are so many use cases for A/B testing in a SaaS product. The test comes in to validate your idea and avoid mistakes. Product messaging.

User Testing 52

User Testing Product Research Feedback Software Testing 52

Business of Software Conference

JULY 29, 2019

We release new talks regularly right here on our blog. Product & UX. Come, join a multitude of SaaS entrepreneurs at the great watering hole of knowledge to learn from some incredible teachers. 2 – Product & UX. Matt wondered: could he write software to simulate the future of his business? Creativity.

Software Review 49

Software Review Analytic Tools Technical Review Data Visualization 49

Userpilot

SEPTEMBER 9, 2019

Recently, more and more SaaS companies have started to see the value in great UX writing. We’re going to look at some of the biggest UX writing mistakes you can make. Good UX writing can drastically improve user adoption, feature activation, and increase retention.

UX 80

UX Customer Experience Banking User Testing 80

Userpilot

MAY 6, 2022

In an increasingly competitive marketplace, video onboarding is increasingly becoming a vital tool for SaaS product managers. An onboarding video is a short, engaging video created to help users understand how to navigate your SaaS product. Because the better a user understands your SaaS, the faster they’ll unlock value.

Customer Experience 98

Customer Experience User Testing Embedded Analytics Data Visualization 98

Userpilot

MAY 29, 2023

In this article, we’ll show you what a customer engagement framework looks like, go over the five stages of customer engagement, and look at a few customer engagement strategies that you should use for your own SaaS products! There are five customer engagement stages: acquisition, activation, adoption, retention, and revenue/advocacy.

Analytic Tools 88

Analytic Tools Feedback Software User Testing Customer Experience 88

Userpilot

SEPTEMBER 20, 2022

Nailing the customer onboarding process is one of the most important tasks for any savvy PM or SaaS owner. We’ve established what customer onboarding is and its necessity for SaaS companies of all shapes and sizes. Successfully engaging customers put SaaS owners on the path to success. Ready to get started? Revenue churn.

Analytic Tools 98

Analytic Tools Feedback Software Research Software Onboarding KPIs 98

Userpilot

NOVEMBER 1, 2021

Here at Userpilot , we regularly talk to hundreds of SaaS companies about their onboarding across the whole user journey. The ingredients to a typical SaaS onboarding process include a signup flow , a welcome screen , checklists , tooltips , emails and webinars. If this is you, you're in luck.

Onboarding KPIs 98

Onboarding KPIs Analytic Tools Customer Experience Customer Feedback 98

Userpilot

DECEMBER 10, 2022

To overcome it, UX designers must conduct usability testing to uncover areas of improvement. Tips to reduce user friction in SaaS: Fill empty states with engaging content to make it easier for users to get started. There are different types of user friction that can occur in SaaS. What is user friction? Types of user friction.

Customer Experience 98

Customer Experience User Friction User Testing Customer Feedback 98

Userpilot

JUNE 28, 2021

In this article, we’ll look at the top 6 customer engagement marketing (CEM) strategies for SaaS and how you can leverage them to provide a personalized experience to your customers. 6 customer engagement marketing strategies for SaaS. Why is customer engagement marketing important in SaaS? What is customer engagement?

Feedback Software 105

Feedback Software Analytic Tools User Testing Customer Feedback 105

Userpilot

AUGUST 2, 2022

Before we start dissecting the ways you can launch an automated survey, let’s talk about why they’re important for SaaS. Humans make mistakes. Types of automated surveys you can use in SaaS. As a product manager, you already know that a SaaS product is never truly finished. Get a Userpilot Demo to see how! CES surveys.

Feedback Software 97

Feedback Software Research Software Analytic Tools Product Research 97