Userpilot

JANUARY 31, 2023

CSQLs are essential for SaaS companies as they are cheap but high-converting and generate lean revenue. You can identify CSQLs by using a welcome screen to collect customer data and segment them later to personalize their experience. Why are customer success-qualified leads essential for SaaS companies? Here we go!

Analytic Tools 96

Analytic Tools Feedback Software Data Visualization Customer Feedback 96

Userpilot

DECEMBER 7, 2022

Wondering what key performance indicators SaaS companies should look out for to enhance their product growth ? For a new SaaS business, the main challenge lies in determining the most important KPIs to track. For example, the Customer Churn Rate, Net Promoter Score, and Customer Retention Rate are three KPIs most SaaS businesses use.

Onboarding KPIs 95

Onboarding KPIs Data Visualization Customer Experience Customer Feedback 95

Userpilot

FEBRUARY 4, 2022

What does product personalization mean for SaaS businesses? In this article, I’ll talk about how you can build personalized experiences for your SaaS product the right way. In this article, I’ll talk about how you can build personalized experiences for your SaaS product the right way.

Data Visualization 98

Data Visualization User Testing Customer Experience Product Research 98

Userpilot

OCTOBER 20, 2022

In the brutal world of SaaS business where activation and retention are crucial, smooth user onboarding ensures users are highly engaged and activated from the start. In this article, we’ll be discussing what user onboarding is, why it's important for SaaS businesses and the best resources for learning how to onboard users.

Onboarding KPIs 97

Onboarding KPIs Customer Experience Data Visualization Certifications 97

Userpilot

MAY 26, 2022

Customer engagement is a key factor in SaaS growth. In this blog post, you’ll learn exactly what a proactive engagement strategy is, its benefits, and how you can create one. There are multiple ways your SaaS business can implement a proactive engagement strategy. What is proactive engagement in SaaS?

Customer Experience 98

Customer Experience User Testing Customer Feedback Feedback Software 98

Userpilot

OCTOBER 24, 2022

There are a huge variety of different survey templates to choose from: signup flow, welcome screen , pain points, validating assumptions, churn, and long-form (just to name a few). It’s rare for SaaS products to cater to just one persona. Welcome screen user persona survey template.

User Testing 95

User Testing Research Software Customer Feedback Feedback Software 95

Userpilot

OCTOBER 31, 2022

For SaaS companies, leveraging numerous customer data points have tremendous benefits, such as: getting actionable insights. To improve customer engagement through analytics, you can use the following strategies: Greeting customers with welcome screens to capture customer data and personalize the onboarding.

Analytic Tools 98

Analytic Tools Data Visualization Feedback Software Research Software 98

Userpilot

APRIL 26, 2022

Want to accelerate your SaaS product but don’t know how to drive adoption? In the SaaS industry, the median activation rate is 17%, while the median user growth rate is 4%. Welcome screens allow you to segment customers to provide personalized onboarding experiences to each of them. What is product adoption in SaaS?

Analytic Tools 98

Analytic Tools Research Software Onboarding KPIs Data Visualization 98

Userpilot

JULY 26, 2022

Goals vs segments: how do they matter in SaaS? SaaS businesses tend to have heterogeneous customer bases, which means you will probably have customers with different needs. Goals in SaaS are conversion points along the customer journey that you want your users to reach. Goals and segments are equally important in SaaS.

Customer Feedback 96

Customer Feedback Customer Experience User Testing Feedback Software 96

Userpilot

OCTOBER 1, 2022

Software adoption is crucial to the success of SaaS companies because it secures users to be long-term customers. A SaaS business model relies on recurring revenue from retained users, so if adoption fails, the whole business model fails as well. In SaaS, the median user growth is 4%, while the median activation rate is 17%.

Feedback Software 98

Feedback Software Research Software User Testing Onboarding KPIs 98

Userpilot

APRIL 14, 2022

For SaaS industries, the minimum CRR is 35 %. Why is customer retention important for SaaS businesses? Most of the revenue for SaaS companies comes from repeat purchases by retained users. For example, a Mixpanel report states that an acceptable user retention score for the SaaS industry is above 35 %.

Feedback Software 98

Feedback Software Analytic Tools User Testing Onboarding KPIs 98

Userpilot

NOVEMBER 25, 2022

Let’s be honest: It is harder, if not impossible, to grow your SaaS if you don’t automate customer engagement. You can use automation to: Show a welcome screen to new users. 13 ways to automate customer engagement in SaaS. Greet new users with welcome screens. Welcome screen example.

Feedback Software 98

Feedback Software Customer Experience User Testing Customer Feedback 98

Userpilot

OCTOBER 10, 2022

In this article, we consider 10 SaaS product marketing examples. Some useful product marketing examples include: Postfity’s use of welcome screens to collect customer data and personalize their experience. Why should you have product marketers in your SaaS? Postfity does just that by using a welcome screen.

Feedback Software 97

Feedback Software Research Software Product Research User Testing 97

Userpilot

JULY 21, 2022

The SaaS market is competitive, and it’s not enough to have a good product. Customer experience refers to the overall impression and feeling that your customers have of your SaaS business throughout their journey. What is customer experience (CX) in SaaS? How to use CX automation and create better customer interactions in SaaS?

Feedback Software 95

Feedback Software Reporting Tools Customer Experience Data Visualization 95

Userpilot

JULY 15, 2022

Industry blogs, social media channels, influencers and subject matter experts, product review websites, and offline conversations contribute to the dark funnel. What is the dark funnel in SaaS? Some of these data sources include: Industry blogs. SaaSholic Blog. SaaSholic Blog.

Analytic Tools 97

Analytic Tools Research Software Feedback Software Data Visualization 97

Userpilot

JANUARY 24, 2022

So it’s in the interests of all SaaS companies to create Wow Moments for their users. It’s connected to important SaaS metrics like activation , retention , and feature usage. It’s connected to important SaaS metrics like activation , retention , and feature usage. Segment users with a Welcome screen.

Analytic Tools 98

Analytic Tools Research Software Data Visualization Customer Experience 98

Userpilot

MAY 20, 2022

“What is the purpose of creating multiple SaaS user segments?” SaaS user segments (or customer segments) stand for the groups of customers that share common characteristics — for example, free trial users, power users, or inactive users. What are user segments in SaaS? you may ask. Customers act differently. New users.

Feedback Software 98

Feedback Software Analytic Tools Customer Experience User Testing 98

Userpilot

DECEMBER 31, 2022

Are you curious about what the average churn rate for SaaS is? SaaS businesses are typically subscription-based, where they should provide continuous value to customers and ensure repeat purchases. Thus, one of the most important goals for SaaS companies is to reduce churn and retain as many existing customers as possible.

Analytic Tools 98

Analytic Tools Feedback Software Research Software Data Visualization 98

Userpilot

MARCH 31, 2023

We all know that successful onboarding is especially important for SaaS companies since they depend on a subscription-based business model. Here are some ways to collect data and track user onboarding metrics: Use welcome screens to collect user data right from the start and use the data to segment customers based on common characteristics.

Onboarding KPIs 89

Onboarding KPIs Analytic Tools Data Visualization Embedded Analytics 89

Userpilot

NOVEMBER 5, 2023

Wondering how to scale customer success in SaaS and drive product growth ? If you’re a leading SaaS company, you know that growth is directly tied to helping customers achieve their desired outcomes. This article discusses ten tips that can help you to effectively scale customer success teams in SaaS.

Analytic Tools 97

Analytic Tools Feedback Software Customer Experience User Testing 97

Userpilot

FEBRUARY 3, 2022

Want to know the key activation metrics for SaaS? Although difficult to measure, activation is one of the most critical SaaS metrics to track and optimize. Activation is one of the key metrics of the Pirate Metrics framework that drives SaaS growth and has the biggest impact on revenue. Why is user activation important in SaaS?

Onboarding KPIs 96

Onboarding KPIs Analytic Tools Data Visualization Customer Experience 96

Userpilot

FEBRUARY 25, 2024

Personalized experiences are becoming standard in the SaaS world. More users are adopting micro-SaaS products for the specialized value and low cost that they offer. User behavior is primarily focused on SaaS platforms and how users leverage them. These can be attained via welcome surveys. Creating AI microcopy.

Analytic Tools 103

Analytic Tools Data Visualization User Testing Reporting Tools 103

Userpilot

OCTOBER 1, 2021

There are few more important topics than personalized onboarding for SaaS businesses that want to form a genuine, win-win relationship with their customers. Unfortunately, there are many SaaS companies that try so hard to be personal that they end up seeming desperate, or, even worse, downright creepy. Avoid linear product tours.

Analytic Tools 113

Analytic Tools Feedback Software User Testing Data Visualization 113

Userpilot

JANUARY 11, 2022

So let’s look at Slack’s onboarding as a case study and see what other SaaS businesses can glean from it. Rather than trying to reinvent the wheel with your onboarding process, it’s always a good idea to take inspiration from how top SaaS companies are onboarding their users right now. Welcome screen.

Customer Experience 98

Customer Experience Data Visualization Product Research Messaging 98

Userpilot

SEPTEMBER 1, 2021

Looking for some SaaS Product Marketing examples you could implement to drive growth for your product ? There are some best practices you need to follow when it comes to a SaaS marketing strategy that works – it's not enough to simply copy-paste what other SaaS companies are doing. What is SaaS product marketing?

Feedback Software 96

Feedback Software Research Software User Testing Customer Feedback 96

Userpilot

JANUARY 7, 2022

The majority of SaaS executives are so concerned with engineering and raising money that they don’t give enough thought to building a SaaS onboarding process. What are the benefits of an onboarding process in SaaS. Where does the onboarding process fit into other SaaS processes? 3 – Time to Value.

Analytic Tools 97

Analytic Tools Feedback Software Onboarding KPIs User Testing 97

Userpilot

JUNE 12, 2023

1 – Collect user goals through welcome surveys You can’t design an onboarding flow that helps users realize their goals if you don’t know what they’re trying to achieve in the first place. Welcome survey created in Userpilot. #2 Segment your users directly from a welcome survey. Driven actions.

Analytic Tools 88

Analytic Tools Feedback Software Onboarding KPIs User Testing 88

Userpilot

JULY 4, 2022

Why should you adopt a customer-led growth strategy in your SaaS? In this article, we’ll be discussing the customer-led growth strategy, why it is so effective, and how you can implement it in SaaS companies. Five steps to implementing the customer-led strategy in SaaS companies. How to implement a customer-led strategy in SaaS?

Feedback Software 119

Feedback Software Analytic Tools Customer Feedback Customer Experience 119

Userpilot

NOVEMBER 19, 2022

Personalization in SaaS is about delivering relevant experiences to relevant customer segments. Combining segmentation and personalization is one of the most effective ways to drive engagement for your SaaS company: – Drive your conversion rate with a personalized marketing strategy. Kontentino's welcome microsurvey.

Feedback Software 98

Feedback Software User Testing Customer Experience Customer Feedback 98

Userpilot

APRIL 29, 2022

Wondering what the value gap is and how it affects your SaaS product? In today’s article, we’ll be talking about the value gap in SaaS, how to identify it, and the tools and techniques you can use to close this gap. These include using welcome screens, interactive walkthroughs, in-app guidance, etc. Let’s dive deep.

Analytic Tools 98

Analytic Tools Data Visualization Customer Experience Customer Feedback 98

Userpilot

JANUARY 26, 2023

Wondering how to run a successful SaaS onboarding process to make sure you are setting users up for success from the start? In this article, we cover: What SaaS customer onboarding is and why it’s important. Onboarding best practices for SaaS companies. What is SaaS customer onboarding?

Analytic Tools 98

Analytic Tools Feedback Software Customer Experience Data Visualization 98

Userpilot

SEPTEMBER 15, 2021

Are you concerned about end-user engagement in your SaaS product? Engaged customers are the driving force of a SaaS business. They trigger product-led growth and help SaaS businesses achieve new milestones. What is user engagement in SaaS? The definition of SaaS customer engagement for each product, however, is different.

Feedback Software 93

Feedback Software User Testing Customer Feedback Customer Experience 93

Userpilot

JULY 5, 2022

Use Userpilot features such as the welcome screen builder, product usage tracking, the NPS survey builder, and more to detect and close the customer gap. The service quality gap model in SaaS relies on the five pillars—the knowledge gap, the communication gap, the policy gap, the delivery gap, and the customer gap.

Feedback Software 97

Feedback Software User Testing Research Software Customer Feedback 97

Userpilot

JULY 27, 2021

Onboarding UX patterns might just be the unsung hero of the SaaS world. Without in-app experiences guiding the new users through your product such as tooltips , checklists , and welcome screens , it’s unlikely that your users would stay with your product long enough to activate. Stay tuned for the answers to these questions.

UX 98

UX Customer Experience Data Visualization User Testing 98

Userpilot

FEBRUARY 10, 2022

Wondering how you can improve the product adoption rate of your SaaS business? Welcome screens allow you to personalize the onboarding process by segmenting users based on their personas and use cases. What is product adoption in SaaS? Product adoption rate is one of the most crucial metrics for all SaaS companies.

Feedback Software 98

Feedback Software Analytic Tools Onboarding KPIs Customer Experience 98

Userpilot

AUGUST 28, 2022

In SaaS, customer value is a user’s perception of what your product or service is worth. Segment users in the welcome flow to offer personalized onboarding and run webinars to educate users on new updates or features. What is customer value in SaaS? Kontentino’s welcome screen.

Feedback Software 105

Feedback Software Customer Feedback Customer Experience User Testing 105

Userpilot

MARCH 26, 2020

If there’s one thing every SaaS company is worrying about now – it’s churn. To translate this metaphor into the churn situation in SaaS – if you tackle churn with discounts, you’re simply undermining the value of your product in the eye of the customer. What happens next? Why should you run product experiments?

Analytic Tools 116

Analytic Tools Research Software Customer Experience Onboarding KPIs 116