Userpilot

APRIL 3, 2024

A resource center is a central hub of resources that helps your customers solve problems and learn more about your product. It reduces the load on your support team and improves customer satisfaction by providing self-service support. Some of the most common you can use are: Blog posts. Case studies. Video tutorials. Checklists.

Feedback Software 99

Feedback Software Analytic Tools Research Software Data Visualization 99

Userpilot

FEBRUARY 28, 2023

Feature requests are a good way to collect ideas for future product development. Customer preference feedback shows you which feature or design users like better. In-app rating feedback is a quick way to assess user satisfaction with a particular experience. To collect customer loyalty feedback , use NPS surveys.

User Testing 92

User Testing Customer Feedback Feedback Software Product Research 92

Userpilot

MAY 20, 2024

Are you trying to develop a customer advocacy strategy for your SaaS but not sure how to go about it? You will find out what customer advocacy is, how it improves retention and other key metrics, and learn about different types of customer advocacy programs and how to build them. Why do you need customer advocates?

Analytic Tools 103

Analytic Tools Feedback Software Customer Feedback Customer Experience 103

Userpilot

JUNE 20, 2023

Survey analytics is the process of interpreting customer feedback from surveys to gain actionable insights and identify improvement opportunities. You can continuously drive customer value once you successfully harness user feedback to build data-driven business strategies. This can help increase customer satisfaction.

Data Visualization 85

Data Visualization Analytic Tools Product Research Feedback Software 85

Userpilot

MARCH 7, 2024

TL;DR User engagement is a measure of how active your users are inside the product and how good the product is at keeping them interested. Customer engagement is a wider concept than user engagement encompassing customer interactions with the brand across all customer journey stages.

Analytic Tools 101

Analytic Tools Data Visualization Onboarding KPIs Feedback Software 101

Usersnap

JULY 21, 2021

Teaming up with customers to accelerate R&D has become a common practice in many industries. An additional effect is that by consulting consumers in the product development phase, companies are able to meet their expectations. Innovating by Using Customer Feedback in R&D.

User Testing 98

User Testing Customer Feedback Feedback Software Customer Experience 98

Userpilot

APRIL 10, 2024

Knowledge bases offer lots of benefits, including improved customer satisfaction , reduced load of customer support agents , and improved self-service support. Your knowledge base should include articles, FAQs, checklists, video tutorials , links to customer support agents, product releases, and feedback widgets.

Feedback Software 92

Feedback Software Analytic Tools Research Software Data Visualization 92

Userpilot

DECEMBER 20, 2022

A marketing funnel is a visualization of a customer’s journey with your business, from acquiring them to turning them into loyal brand advocates. A marketing funnel helps you understand your customers in-depth and develop effective marketing strategies. This stage is thus about brand building.

Feedback Software 97

Feedback Software Analytic Tools Customer Experience Customer Satisfaction 97

Userpilot

NOVEMBER 24, 2022

How should product managers handle customer requests to improve customer satisfaction and drive value for users and the business? Customer requests are queries about your product. Some of them are solved quickly by customer support while others involve the development of new functionality.

Feedback Software 94

Feedback Software User Testing Product Research Customer Experience 94

The Product Coalition

JUNE 26, 2023

A Five-Step Methodology to Incorporate Generative AI into Business Strategy Developers, technologists, and innovators across enterprises are already using the new tools to boost their individual productivity at work and at home. It can automate customer interactions using natural language, increasing issue resolution and reducing time spent.

Generative AI 110

Generative AI Customer Communications Technical Review Reporting Tools 110

Intercom, Inc.

JULY 26, 2022

Unsurprisingly, this benefits all parties: your customers receive support toward their goals; in turn, your company can expect less customer churn, more upselling opportunities, greater loyalty, and lower acquisition costs as your customers become long-term brand advocates. That’s an example of customer success.

User Friction 129

User Friction Customer Experience Data Visualization B2C 129

Userpilot

SEPTEMBER 15, 2022

We’ll also go over some of the best strategies to boost customer satisfaction and make customers happy. Customer happiness dictates user loyalty based on how happy they are with your team or product. Customer happiness is about exceeding expectations while customer satisfaction is about meeting them.

Feedback Software 82

Feedback Software Analytic Tools Customer Feedback User Testing 82

Userpilot

JANUARY 31, 2023

TL;DR Product launch in SaaS refers to bringing a new or upgraded product to the market. A successful product launch helps SaaS companies establish themselves in the market, increase brand awareness, and drive more revenue. It takes a company’s collective effort to plan, develop, test, and promote the product before the launch.

Onboarding KPIs 95

Onboarding KPIs Product launches Analytic Tools Feedback Software 95

Userpilot

SEPTEMBER 23, 2022

The Customer Happiness Index literally measures happiness at different stages of the customer journey. The Customer Happiness Index isn’t the same as customer satisfaction. The latter does the bare minimum to meet customer needs. CHI goes the extra mile to wow customers and keep them happy.

Feedback Software 87

Feedback Software Analytic Tools Customer Experience User Testing 87

Alchemer Mobile

JULY 13, 2021

Product experience refers to the customer journey that takes place within the product itself, from a person’s first login to their last time using the application. It is a broader, more end-to-end view of user experience, which refers to specific interactions a person has within a product. What is product experience?

Customer Experience 230

Customer Experience User Testing Onboarding KPIs Product Research 230

Reveal

DECEMBER 6, 2023

OEM analytics, short for Original Equipment Manufacturer analytics, refers to a category of business intelligence products seamlessly integrated into Software as a Service ( SaaS ) offerings or independent software vendor (ISV) solutions. This allows for a customized user experience, enhancing brand consistency and engagement.

Analytic Tools 62

Analytic Tools Data Visualization Feedback Software User Testing 62

Userpilot

MAY 14, 2023

Want to know whether your product is delivering value to customers? Customer feedback is the key to developing a customer-centric business. In this article, we’ll discuss 7 ways you can collect customer feedback to understand user sentiment. Why is customer feedback important?

Feedback Software 95

Feedback Software User Testing Customer Feedback Analytic Tools 95

Userpilot

OCTOBER 17, 2023

Feedback, as it combines qualitative and quantitative data to provide a comprehensive understanding of your customers so you can make better decisions. Customer service data to spot common problems in your service, analyze common queries, and predict customer behaviors and trends. Why should you collect customer insight?

Data Visualization 92

Data Visualization Analytic Tools Research Software Feedback Software 92

Userpilot

OCTOBER 21, 2022

Looking for customer relationship management examples to inspire your brand? After reading this article, you’ll see how a good CRM helps to cultivate healthy customer relationships that lead to higher engagement, loyalty, customer retention , and mouth-watering LTV. Improved customer experience (CX).

Analytic Tools 96

Analytic Tools Feedback Software Data Visualization Reporting Tools 96

Userpilot

MAY 31, 2023

By leveraging AI-powered solutions, SaaS companies can unlock a myriad of opportunities to enhance customer satisfaction, engagement , and overall user experience. TL;DR AI in customer experience refers to the use of AI technologies to enhance and improve the interactions between businesses and their customers.

Analytic Tools 89

Analytic Tools Feedback Software Customer Experience Artificial Inteligence 89

Userpilot

AUGUST 22, 2022

Customer feedback is all the data you collect about how users use your product and feel about their experience. Having a customer feedback strategy enables you to continuously collect and analyze user responses and develop an action plan for improving your product and driving engagement. What is customer feedback?

Feedback Software 96

Feedback Software User Testing Customer Feedback Customer Experience 96

Userpilot

OCTOBER 11, 2022

Reasons for customer dissatisfaction: Your product feels like it’s not fully developed. You have abysmal customer support. How customer dissatisfaction affects your business: Unhappy users leave negative comments about your brand in public. What is customer dissatisfaction?

Customer Feedback 97

Customer Feedback Feedback Software Customer Experience User Testing 97

Userpilot

JANUARY 12, 2022

Customer Lifetime Value measures the average sum of money your business can earn from a user while they are a paying customer. Customer Satisfaction Score measures how satisfied the customers are with your product and how their experience is with a specific feature, product, or team interaction.

Feedback Software 98

Feedback Software Analytic Tools Onboarding KPIs Customer Experience 98

Userpilot

MAY 2, 2024

In the article, we share 24 customer retention marketing tactics that will help you reduce churn and increase your product performance. TL;DR Customer retention refers to the strategies and tactics used to build strong customer relationships and encourage them to continue using the product. Let’s get to it.

Data Visualization 97

Data Visualization User Testing Customer Feedback Analytic Tools 97

Userpilot

MARCH 20, 2024

TL;DR Software monetization helps generate revenue using various new business models to reinvest in development and enhancements. Software licensing sets software usage rules, protecting creators and defining user rights. Software monetization through crowdfunding relies on user goodwill to support free product development.

Analytic Tools 59

Analytic Tools Feedback Software Data Visualization Strategy 59

Userpilot

APRIL 11, 2023

CRR is often influenced by multiple factors, from customer service to customer experience and anything that impacts customer satisfaction. Retention strategies that can improve your CRR include: Segmenting customers and creating personalized experiences to increase the customer’s lifetime value.

Feedback Software 98

Feedback Software Analytic Tools Data Visualization User Testing 98

Userpilot

SEPTEMBER 4, 2023

In today's PLG-driven world, SaaS companies must deliver seamless customer experiences to survive and thrive. Customer journey optimization has emerged as a strategic imperative for companies seeking to boost customer satisfaction, retention, and lifetime value. When implemented effectively, it transforms businesses.

Data Visualization 91

Data Visualization User Testing Analytic Tools Customer Feedback 91

Usersnap

OCTOBER 21, 2021

If you request referrals from the wrong customers, they will not recommend your product. It’ll only result in a waste of marketing and brand resources. So how do you identify the right or a wrong customer to ask for referrals? Customer surveys. What Do You Ask in a Customer Survey? Let’s get started.

Product Research 93

Product Research Feedback Software User Testing Research Software 93

Userpilot

MAY 30, 2023

Collect both quantitative and qualitative customer insights. Trigger customer satisfaction survey questions contextually using segmentation. Avoid biased questions in your customer satisfaction survey. What are the benefits of running customer experience surveys? For example, consider the survey below.

User Testing 97

User Testing Product Research Customer Feedback Feedback Software 97

Userpilot

JANUARY 17, 2022

Looking for the best NPS surveys software to help you understand customer sentiment and improve customer loyalty with just one simple survey? Every business has its own unique needs and goals when it comes to collecting user satisfaction data. Launch your NPS survey without needing help from a developer.

Feedback Software 98

Feedback Software Analytic Tools Data Visualization Software Review 98

Userpilot

DECEMBER 21, 2022

You must select the right product analytics metrics to serve as KPIs (Key Performance Indicators) for your product development process. The vanity metrics that you should avoid are the Number of Total Users and Time on Page/Session Duration as they don’t provide insight into business performance. Customer Lifetime Value (CLV).

Analytic Tools 97

Analytic Tools Onboarding KPIs Data Visualization Embedded Analytics 97

Userpilot

APRIL 29, 2024

SaaS renewal best practices for driving free to paid conversions include: Create a personalized onboarding experience to retain trial users. Guide trial users towards key actions with checklists. Use interactive walkthroughs to drive customer success. Offer self-service support to improve customer satisfaction.

Feedback Software 89

Feedback Software Onboarding KPIs Data Visualization Customer Feedback 89

Userpilot

JULY 9, 2023

Section by section, we dive into the impact of usability on user experience, analyze the process of developing products with great usability, and explore some best practices in UX design. Start improving user experience and usability with user research. How do usability and user experience differ?

User Testing 86

User Testing Product Research Customer Experience User Experience 86

Userpilot

OCTOBER 6, 2022

How comprehensive is your SaaS company’s approach to customer communication? According to research conducted by PWC, one in three consumers would walk away from a brand they love after just one bad customer service experience. Collect both active and passive customer feedback at multiple touchpoints and act on it.

Customer Communications 89

Customer Communications Feedback Software Research Software Analytic Tools 89

Userpilot

JULY 25, 2022

Companies that are proactive about customer loyalty will eventually build a pool of die-hard fans. These customers will be committed to the brand and not easily swayed by availability, price, or any juicy offer from competitors. Loyalty programs make brand ambassadors out of ordinary users.

Analytic Tools 97

Analytic Tools Feedback Software User Testing Customer Feedback 97

The Product Coalition

NOVEMBER 1, 2022

Moutinho reviews the social and psychological influences on consumer behavior in tourism to develop models of consumer behavior. To understand customer behavior in tourism, companies examine interactions amongst influencing elements. Tourist motivation is vital in marketing strategies such as segmentation, product development, etc.

Research Software 98

Research Software Feedback Software User Testing Travel 98

The Product Coalition

JUNE 30, 2021

In the end, the conclusion that nobody in the business world can disagree with is that irrespective of the size and niche, every business needs a mobile app representing a brand. Necessity is understood, but how can a business afford a new mobile app development project, considering the huge cost factor involved in it?

Feedback Software 89

Feedback Software Artificial Inteligence User Testing Customer Experience 89