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The ultimate customer support tech stack for 2022

Intercom, Inc.

Customer support is more business-critical than ever. But in today’s fast-paced world, your customer support can only be as effective as the technology that underpins it. Study after study shows that the vast majority of support teams are unhappy with their current customer support tech stacks. Let’s dive in.

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Everything you need to know about Pulse AI for customer experience 

Alchemer Mobile

It’s driven by tools like ChatGPT and Gemini, and nothing has captured attention quite so effectively since social media hit the scene promising free technology to get closer to their customers. Right now, enterprise companies are thinking about how they can scale proven use cases with less technical knowledge to drive business goals.

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Achieving and Scaling Product-Market Fit: A Guide for Product Managers in Mid-to-Large Tech Companies

Sequent Learning

Achieving and Scaling Product-Market Fit: A Guide for Product Managers in Mid-to-Large Tech Companies Introduction As product managers in mid-to-large technology companies, you’re no stranger to the challenges of maintaining and scaling product-market fit (PMF).

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10 Sentiment Examples for Improving Customer Satisfaction [+ Tools]

Userpilot

However, sentiment analysis takes things a step further to get a clearer view of your brand reputation in the eyes of multiple customer segments. TL;DR Sentiment analysis helps you monitor the opinions, emotions, and feelings (sentiment) of customers towards your product or brand. Get your free Userpilot demo today!

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Strategic Product Management: Sunset Decisions, Platform Benefits, and Team Structures

Sequent Learning

Strategic Product Management: Sunset Decisions, Platform Benefits, and Team Structures Introduction Strategic decisions around product lifecycle management, platform integration, and team structures are critical for product managers in established tech companies.

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The product manager’s guide to customer obsession

Alchemer Mobile

A customer-obsessed product manager aims to not only solve customer problems but also to delight and surprise customers, thereby transforming them into loyal advocates for your brand. Monitor social media and review platforms for insights into customer sentiment. You simply talk to your customers!

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Retention Specialist Salary [+ Resources to Advance]

Userpilot

In this guide, we’ll provide an overview of typical retention specialist salaries, explore factors that can influence earnings, and share valuable resources to help you progress in your career. TL;DR A retention specialist , also known as a customer retention specialist, is basically a customer advocate within a company.