Intercom, Inc.

MARCH 29, 2022

We’re fresh from our first virtual global event, New at Intercom. That’s just scratching the surface – watch the full recording or read through the event transcript to experience New at Intercom , and catch up on all the major announcements, industry insights, and customer stories that were shared at our first virtual event.

Feedback Software 118

Feedback Software Customer Communications Reporting Tools Events 118

Userpilot

APRIL 7, 2024

Amplitude is the best event-tracking software. Custom event tracking. With custom event tracking , teams can create their own events to track in Userpilot. Setting up a custom event in Userpilot. Analytics dashboards. into different dashboards for their convenience. Userpilot’s analytics dashboards.

Data Visualization 81

Data Visualization Analytic Tools Feedback Software Reporting Tools 81

Userpilot

APRIL 19, 2024

TL;DR Net Promoter Score (NPS) is a simple but powerful metric used to predict customer loyalty , satisfaction, and likelihood of recommending a company’s product or service, which is critical for business growth, especially in the SaaS industry. Get a Userpilot demo now to create your own NPS dashboard.

Data Visualization 52

Data Visualization Customer Feedback User Testing Feedback Software 52

Userpilot

JANUARY 31, 2024

A good product analytics tool should offer varied features for measuring customer behavior, integration options, data visualization dashboards, and automatic data capture. Mixpanel specializes in tracking user events, offering intuitive analytics to understand customer behavior, drive engagement, and support informed decision-making.

Data Visualization 87

Data Visualization Analytic Tools Feedback Software Reporting Tools 87

Userpilot

MAY 23, 2024

TL;DR Customer experience (CX) refers to all customer interactions with a brand, covering every touchpoint from initial discovery to renewal. Continuously educate customers on the industry and product through resources like webinars to help them maximize value. Want to learn how to implement the best practices with Userpilot?

Customer Experience 52

Customer Experience Analytic Tools Feedback Software Customer Satisfaction 52

Userpilot

MAY 20, 2024

Event tracking : Userpilot tracks different in-app interactions such as clicks, hovers, and form infills. You can also customize events by combining them to make a distinct trackable event. Setting up events in Userpilot. Track your product metrics with Userpilot’s dashboards. Userpilot’s cohort tables.

Analytic Tools 52

Analytic Tools Feedback Software Research Software Data Visualization 52

Userpilot

MAY 7, 2024

Feature tagging and heatmaps : Track feature engagement and other event data by tagging individual features or a combination of features. Analytics dashboard : Track all your adoption-related metrics in one simple dashboard. Userpilot analytics dashboard. Use heatmaps to track feature engagement data. Appcues UI patterns.

Analytic Tools 90

Analytic Tools Feedback Software Research Software Reporting Tools 90

Userpilot

APRIL 30, 2024

Mixpanel offers advanced user analytics , customizable reports, and an intuitive analytics dashboard. Inclusive product design : Providers prioritize inclusive product design within the SaaS industry, ensuring their tools are accessible and usable for diverse users. What are the drawbacks of SaaS software solutions?

Analytic Tools 78

Analytic Tools Feedback Software Data Visualization Reporting Tools 78

Alchemer Mobile

MAY 7, 2020

Apptimize, An Airship Company, helps brands rapidly iterate to make amazing user experiences across all their digital channels through A/B Testing and Feature Release Management with a mobile-first lens. mParticle is the customer data platform for brands leading the CX revolution. Core mobile in-app feedback tools & solutions.

Feedback Software 147

Feedback Software Analytic Tools Reporting Tools Data Visualization 147

Mixpanel

APRIL 18, 2024

Make sure to continue monitoring customer feedback via different channels—support tickets, events, case study interviews—sometimes you’ll even see product feedback on social media channels. Stage 4: Continuous customer feedback You’ve successfully launched your product (congratulations!), but the work isn’t done.

Data Visualization 101

Data Visualization B2B User Testing Customer Feedback 101

Reveal

NOVEMBER 20, 2023

Nowadays, it’s not only possible but incredibly efficient to develop software solutions with stunning user experiences, seamless interactions, seamless theming, robust data binding, self-service dashboards, and powerful business intelligence. Provides code preview and one-click code generation.

Analytic Tools 52

Analytic Tools Software Review Data Visualization Technical Review 52

Userpilot

OCTOBER 17, 2023

Brand mentions to learn about user’s preferences, honest dislikes, and suggestions for improvement. Leverage event data to perform funnel analysis and identify areas of friction within the conversion process, then fix them. They serve as viable sources of “search demand” and popular trends related to your industry.

Data Visualization 77

Data Visualization Analytic Tools Research Software Feedback Software 77

Userpilot

APRIL 21, 2024

Qualaroo : Focused on user research , Qualaroo is a survey-design platform for collecting and segmenting feedback, performing analysis, and viewing results in the form of dashboards. View the NPS score at a glance with the score calculator embedded into the survey responses dashboard.

Feedback Software 52

Feedback Software Analytic Tools Research Software Data Visualization 52

Userpilot

MARCH 15, 2024

TL;DR A customer journey map represents the steps users take when interacting with your brand. A customer journey map is a visual representation that illustrates the steps your customers go through when engaging with your brand. You can track all the pages they visit or the events they conduct to understand key conversion drivers.

Data Visualization 86

Data Visualization Analytic Tools Feedback Software Research Software 86

Userpilot

JULY 6, 2023

TL;DR SurveyMonkey is a feedback software that can build multiple types of surveys including employee engagement, Net Promoter Score , customer satisfaction surveys , product testing, and event feedback. Design surveys to match your brand aesthetics. Customize your surveys to match your brand colors. What is SurveyMonkey?

Data Visualization 84

Data Visualization Embedded Analytics Analytic Tools Feedback Software 84

Userpilot

MARCH 26, 2024

Amplitude Analytics – the best digital analytics tool for event tracking. Starts at $249/month and supports up to 250 survey responses per month, 10 user segments, 15 feature tags, a built-in NPS dashboard , and access to third-party integrations (except HubSpot/Salesforce). Dashboards. Source: Google Analytics.

Data Visualization 52

Data Visualization Analytic Tools Research Software Feedback Software 52

Userpilot

MARCH 26, 2024

Amplitude Analytics – the best digital analytics tool for event tracking. Starts at $249/month and supports up to 250 survey responses per month, 10 user segments, 15 feature tags, a built-in NPS dashboard , and access to third-party integrations (except HubSpot/Salesforce). Dashboards. Source: Google Analytics.

Data Visualization 52

Data Visualization Analytic Tools Research Software Feedback Software 52

Userpilot

MARCH 26, 2024

Amplitude Analytics – the best digital analytics tool for event tracking. Starts at $249/month and supports up to 250 survey responses per month, 10 user segments, 15 feature tags, a built-in NPS dashboard , and access to third-party integrations (except HubSpot/Salesforce). Dashboards. Source: Google Analytics.

Data Visualization 52

Data Visualization Analytic Tools Research Software Feedback Software 52

Userpilot

MARCH 26, 2024

Amplitude Analytics – the best digital analytics tool for event tracking. Starts at $249/month and supports up to 250 survey responses per month, 10 user segments, 15 feature tags, a built-in NPS dashboard , and access to third-party integrations (except HubSpot/Salesforce). Dashboards. Source: Google Analytics.

Data Visualization 52

Data Visualization Analytic Tools Research Software Feedback Software 52

Userpilot

MARCH 26, 2024

Amplitude Analytics – the best digital analytics tool for event tracking. Starts at $249/month and supports up to 250 survey responses per month, 10 user segments, 15 feature tags, a built-in NPS dashboard , and access to third-party integrations (except HubSpot/Salesforce). Dashboards. Source: Google Analytics.

Data Visualization 52

Data Visualization Analytic Tools Research Software Feedback Software 52

Intercom, Inc.

AUGUST 12, 2020

Multiple industries are suddenly forced to move operations online, and support teams are at the forefront of this transformation – battling every day to deliver excellent, fast customer service, while facing an unprecedented volume of enquiries and issues. Meet our brand new side navigation. Reporting upgrades. But wait, there’s more.

Data Visualization 249

Data Visualization Reporting Tools Customer Experience Customer Feedback 249

Intercom, Inc.

AUGUST 18, 2021

. “First developed in 2001 by Fred Reichheld, NPS quickly became a key metric in all sorts of industries, an agreed measure of customer loyalty” First developed in 2001 by management consultant Fred Reichheld, NPS quickly became a key metric in all sorts of industries, an agreed measure of customer loyalty.

Product Research 232

Product Research Data Visualization Customer Feedback User Testing 232

Indicative

OCTOBER 8, 2020

The video game industry is evolving at a rapid pace, which puts pressure on gaming companies to perform. What kind of events pushed them to purchase? One of the most impactful steps that your company can take is to create a shared dashboard that connects employees across your organization to a single source of truth.

Data Visualization 145

Data Visualization Analytic Tools Research Software User Testing 145

Userpilot

NOVEMBER 29, 2023

Customization : Can you customize your research process according to your specific industry or product needs? Use feature-tagging and event-tracking to analyze user behavior and identify friction points. Userpilot’s features and event tracking. Userpilot ’s path analysis. Professional: $115 per month per agent. #3

Data Visualization 78

Data Visualization Research Software Feedback Software Analytic Tools 78

The Product Coalition

MARCH 17, 2021

It ensures a fully customizable white-labeled (No branding/logo by Innorelay) service for a tailor-made platform creation; based on the business scenario or industry nature, a personalized software can be created for any video needs like movies, live sports streaming, web series or spiritual sessions. Fitness and more.

Analytic Tools 128

Analytic Tools Reporting Tools Data Visualization User Testing 128

The Product Coalition

SEPTEMBER 14, 2023

Additionally, we’ll delve into the concept of creating a loyalty community NFT marketplace for your brand. Swoosh: A Game-Changer in the Virtual World Nike, a renowned brand in the realm of sports and fashion, has embraced the power of NFTs and Web3 with its innovative .Swoosh Swoosh platform is redefining the virtual world.

Feedback Software 78

Feedback Software Customer Feedback Data Visualization User Testing 78

Userpilot

SEPTEMBER 4, 2023

Blue ocean strategy has become an increasingly popular business framework over the past two decades, especially in the SaaS industry. Red oceans represent all existing industries with defined boundaries and known rules of competition. Blue oceans denote industries not yet in existence.

Analytic Tools 61

Analytic Tools Data Visualization Feedback Software User Testing 61

Userpilot

OCTOBER 20, 2022

NPS feedback gives you an overview of customer loyalty as well as how satisfied customers are with your brand. Negative reviews from detractors can be very damaging to your product and brand image. Promoters are the most valuable asset of your company but you should try to convert them to brand advocates. Here’s why.

Feedback Software 90

Feedback Software Analytic Tools Research Software User Testing 90

Userpilot

OCTOBER 20, 2022

Improved brand perception. Every company and industry is different, so a strategy that works well for company A may not yield much ROI for company B. And the latter is the main reason customers prefer one brand over another. It’s easier for this customer segment to become loyal brand ambassadors.

User Testing 85

User Testing Customer Feedback Feedback Software Customer Experience 85

Userpilot

JULY 4, 2023

Reasons for seeking out Typeform alternatives vary from pricing concerns to the need for better branding options, more payment integrations, greater ease of use, etc. SurveyMonkey offers extensive customization and branding options. Userpilot NPS Dashboard. Analyze survey responses on a simple dashboard.

Data Visualization 68

Data Visualization Analytic Tools Feedback Software Embedded Analytics 68

Userpilot

APRIL 7, 2023

Collect market research insights from industry reports, census data, Google trends, user persona canvas and surveys, social listening, discovery interviews , and customer reviews. Market Research Reports, Industry Reports, and Census Data You will find some reputable sources that provide existing reports on potential target markets.

Data Visualization 81

Data Visualization Analytic Tools Feedback Software Research Software 81

Userpilot

OCTOBER 31, 2022

Examples include customer pain points, brand image, product features and functionality, price, and user-friendly experiences. Examples include customer pain points, brand image, product features and functionality, price, and user-friendly experiences. Product or brand substitution analysis. What are customer needs?

Data Visualization 87

Data Visualization Analytic Tools User Testing Feedback Software 87

Userpilot

APRIL 29, 2024

There’s no hard and fast rule for SaaS renewal rates – the exact number might vary depending on your industry, pricing, and product. This high benchmark, as noted by industry insights from Mosaic , reflects a company’s ability to deliver continuous value and meet its customers’ evolving needs.

Feedback Software 75

Feedback Software Onboarding KPIs Data Visualization Customer Feedback 75

Userpilot

SEPTEMBER 4, 2023

Blue ocean strategy has become an increasingly popular business framework over the past two decades, especially in the SaaS industry. Red oceans represent all existing industries with defined boundaries and known rules of competition. Blue oceans denote industries not yet in existence.

Analytic Tools 52

Analytic Tools Data Visualization Feedback Software User Testing 52

Userpilot

DECEMBER 15, 2022

” Tracking NPS is important because it’s a globally recognized metric that makes it easy to benchmark against industry averages. Generally, a good NPS is 30+, but it differs by industry. The deliberately phrased survey question, “How likely are you to recommend [brand] to a [friend or colleague]?”

Feedback Software 83

Feedback Software Analytic Tools Research Software Data Visualization 83

Mixpanel

JANUARY 12, 2023

It’s a scientific study in human psychology and empathy, the science of knowing what words will help people understand and connect with your brand and product. Oftentimes, apps are The Stripe of X, or the Paypal of X; they’re an analogous tool in a new industry. It’s quick to create cohorts and dashboards for new launches.

Data Visualization 115

Data Visualization User Testing Research Software Product Research 115

Userpilot

APRIL 30, 2024

By prioritizing customer value over short-term gains, you can enhance your brand reputation. This strengthens their loyalty to your brand. Events and conferences, like the annual Dreamforce conference facilitate networking and knowledge-sharing. They also show your customers that you care about their success. IdeaExchange.

Feedback Software 89

Feedback Software Analytic Tools Product Research Data Visualization 89