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10 Interactive Software Walkthroughs With Examples

Userpilot

Frustrated trying to design interactive software walkthroughs that drive activation? TL;DR A software walkthrough is the process of guiding users through the main features and processes of a software product. Use walkthrough software to create flows that educate and encourage users to complete tasks.

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What is Customer Sentiment Score & How to Measure It?

Userpilot

The customer sentiment score can help you tell how well-perceived your brand is. TL;DR Customer sentiment refers to customers’ emotions and attitudes towards your brand, providing insights into their satisfaction levels. You’ll need a platform to do this. But how can you measure and improve it?

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What are Customer Insights [+ Examples and Best Tools]

Userpilot

Customer service data to spot common problems in your service, analyze common queries, and predict customer behaviors and trends. Brand mentions to learn about user’s preferences, honest dislikes, and suggestions for improvement. Analyzing customer service data to identify common issues and queries among new users.

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15 Best Intercom Alternatives for SaaS Companies (2023)

Userpilot

If so, you’re in the right place, as this article discusses 15 tools that are excellent alternatives to Intercom and will help you optimize customer service processes and deliver outstanding self-service support. Help Scout is a customer service software offering shared inboxes, live chat, and in-app messaging.

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Guide to Delivering Personalized Customer Service in SaaS

Userpilot

Personalized customer service is a secret ingredient for improving customer engagement , retention, and loyalty. In this article, we’ll cover: What personalized customer service is and why it’s beneficial in SaaS. 7+ customer service personalization strategies. Trust leads to better retention and brand loyalty.

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How to Improve Customer Retention: 20 Actionable Strategies

Userpilot

Create comprehensive self-service resources to enable users to solve problems independently. Foster an online brand community to increase loyalty and create competitive advantages. Create a customer retention analytics dashboard to measure success across key metrics. The solution? To make the navigation more intuitive.

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Product Tours Guide for SaaS Companies: Types, Best Practices, and Tools

Userpilot

We also show you a few good product tour software tools. Userpilot is a product growth platform with analytics, feedback, and user engagement features, which make it a perfect tool for creating product tours. Adoption is the stage when users start using the product as the go-to solution to their problems.