Intercom, Inc.

SEPTEMBER 7, 2022

Intercom’s outbound SMS messages from the Inbox enables you to have truly two-way interactions with your customers. Now customers can download a CSV containing usage statistics for macros, broken down day by day for the last 30 days – helping you manage these actions at scale. Automate snooze actions in the Inbox.

Data Visualization 118

Data Visualization Embedded Analytics Customer Experience Product Research 118

Intercom, Inc.

JUNE 8, 2021

According to one Microsoft Global State of Customer Service report , 90% of consumers surveyed said that customer service is an important factor in their choice of, and loyalty to, a brand, while nearly two-thirds (58%) would sever their relationship with a business due to poor customer service. Outbound messaging (70%).

Reporting Tools 222

Reporting Tools Technical Review Data Visualization Research Software 222

Userpilot

MAY 19, 2021

Do you want to: raise brand awareness? Before we dive into some of our favorite channels out there in 2021, you should first take a look at choosing between inbound or outbound. SaaS Outbound Marketing. With outbound marketing, you’re more proactive. Here are the best outbound channels in 2021. Paid digital ads.

Research Software 119

Research Software B2B User Testing Customer Experience 119

Intercom, Inc.

AUGUST 18, 2020

Keep tabs on key metrics by downloading or subscribing to the reports that matter to you. Use them in the following ways: Take new users on an introductory tour of your app with custom screens that match the look and feel of your brand. Improve your outbound messages with new message versioning.

Data Visualization 197

Data Visualization Article User Testing Customer Feedback 197

ProductPlan

MARCH 17, 2020

increase free-trial downloads by 50% in the next six months), and initiatives (e.g., Try these inbound/outbound efforts exercise by dividing your PM activities into either an “inbound effort” or “outbound effort” bucket. Common outbound effort activities include: Competitive differentiation. upsell new services).

Outbound 74

Outbound Product Management Product Manager Inbound 74

Pragmatic Marketing

DECEMBER 20, 2016

Traditional outbound marketing efforts, such as cold calls, snail mail and trade shows have decreased in their effectiveness while inbound marketing campaigns have provided new growth opportunities. Driving inbound leads through mobile marketing requires that you have a completely optimized mobile site.

Inbound 87

Inbound Customer Experience Marketing Outbound 87

Intercom, Inc.

MARCH 2, 2018

I wrote our docs , hosted our webinars , created our help videos and managed our outbound messaging to customers. ” Want to learn more about how to build your brand and sell more products in a non-spammy way? Bootstrapping “Product Education” When I first joined Intercom, my role didn’t really have a name.

Customer Experience 218

Customer Experience Marketing Webinar Demo 218

Intercom, Inc.

DECEMBER 20, 2018

Maybe it’s your sales strategy or your product, but often it’s the first experience the user has with your brand. Sujan: Mailshake is an outbound sales tool. It’s the marketing and the brand. The brand might not always be the words on your website. Isolate that x-factor – and then maximize it. Sujan: Absolutely.

Outbound 151

Outbound Customer Experience User Testing Data Visualization 151

Intercom, Inc.

DECEMBER 6, 2019

In order to compete with notifications such as messages from friends, family and coworkers, push notifications from brands must pay attention to the smallest details. It reaffirms my choice of downloading the Quartz app by pushing me interesting content. You may not be able to get it right the first time, but don’t be discouraged.

User Testing 138

User Testing Marketing Customer Experience Data Visualization 138

Intercom, Inc.

OCTOBER 13, 2022

Meet the five brand-new product innovations that will drive up customer engagement this fall – including our biggest messenger update yet. We’re excited to share five brand-new product announcements with you today. Brand new messenger for more customization. The last year hasn’t been easy.

Feedback Software 118

Feedback Software Events Data Visualization Customer Communications 118

Userpilot

APRIL 7, 2024

Track relevant milestones in a customer journey that reflect desirable user behavior, like downloading a Chrome extension, and then monitor how many users behave in that manner. Sprout Social's social listening feature scours the millions of social media posts made every day to gauge your brand perception among your customer base.

Data Visualization 86

Data Visualization Analytic Tools Feedback Software Reporting Tools 86

Usersnap

JANUARY 20, 2023

It is an interactive conversation between a real person and a customer, who can ask questions, access product downloads, or learn about new features. They work as a way to communicate your brand’s identity publicly and provide customer support on sites such as Facebook, Twitter, YouTube, LinkedIn, Instagram, and Pinterest.

Feedback Software 52

Feedback Software Analytic Tools Research Software Reporting Tools 52

Userpilot

NOVEMBER 6, 2020

It is perfect for quick video tutorials (in the free plan, you’re allowed to record up to 5 minutes and up to 100 videos – but it totally makes sense to upgrade to the higher plan for $10 per month to have unlimited videos and extra features such as CTAs, custom branding, video drawing tools, and engagement insights.). Loom doesn’t.

Analytic Tools 75

Analytic Tools Feedback Software Data Visualization Reporting Tools 75

Intercom, Inc.

JULY 9, 2020

Atlassian does not have an outbound sales team. But then we also had a lot of brand campaigns, so that could be even offline things like we advertised on the Time Square, New York City with huge banners on Atlassian to just drive that brand forward. And what we learned is that it very much depends on the brand strength.

Analytic Tools 199

Analytic Tools Research Software Data Visualization Technical Review 199