Userpilot

FEBRUARY 3, 2023

Have your customer success team conduct webinars where they answer customer questions, educate customers on industry trends, and cultivate more personal relationships as a result. Create a self-serve knowledge base to ensure customers have unlimited access to the educational and support resources they need. You can use modals for this.

Onboarding KPIs 98

Onboarding KPIs Customer Experience User Testing Customer Feedback 98

Userpilot

JULY 15, 2022

Unfortunately, traditional marketing and sales funnels aren’t enough. The buyer’s journey is not a linear path and that leaves companies and marketers with an enormous attribution blind spot. Make use of branded conference swag to promote your company at conferences and raise positive awareness.

Analytic Tools 98

Analytic Tools Research Software Feedback Software Data Visualization 98

Userpilot

OCTOBER 16, 2022

Provide convenient self-service support. Offer white-glove services to hyper-personalize onboarding and build more intimate relationships with customers. Create communities around your brand to connect directly with customers. Host webinars to educate and interact with your audience. NPS surveys explained.

User Testing 98

User Testing Feedback Software Research Software Analytic Tools 98

Userpilot

NOVEMBER 22, 2022

How can your product marketing team ensure you create the right content to help customers get value? In-app help centers give customers self-sufficiency, while also making sure they can keep moving forward when they get stuck. Customer education programs come in different varieties – webinars, videos, email series, and in-app training.

Education 98

Education User Testing Customer Feedback Customer Experience 98

Userpilot

JANUARY 14, 2023

Creating webinars and offering live training demos to help users tackle specific problems or use cases. Userpilot helps you segment users, create your desired educational content, and embed them in-app to support new and existing customers. Customer education should be at the center of all your business systems.

Customer Experience 98

Customer Experience Feedback Software Education Customer Feedback 98

Userpilot

APRIL 21, 2024

Here’s an example of a Userpilot user persona: Role in the company ( Product Marketing Manager ). Others include PPC adverts, social media, or email marketing. Embed videos. Demo sign-up conversion path Here’s how Attest, a market research platform, converts website visits into demo bookings. Attest website.

Research Software 104

Research Software Feedback Software User Testing Reporting Tools 104

Userpilot

OCTOBER 29, 2023

The key factors that affect the willingness to pay include the state of the economy, the quality of the product, your competitors, your brand image, and customer behavior. One way to determine the willingness to pay is through market and competitor research. Make sure your marketing copy communicates your value proposition clearly.

Research Software 105

Research Software Feedback Software Analytic Tools User Testing 105

Userpilot

JULY 20, 2023

If you’re here looking for a tool to implement customer self-service portals, chances are you’ve been struggling to build one by yourself. Thankfully, there’re simple solutions in the market that can help you create an efficient resource center, that integrates smoothly and is 100% self-service.

Embedded Analytics 98

Embedded Analytics Reporting Tools Data Visualization Analytic Tools 98

Intercom, Inc.

APRIL 25, 2018

They had to click “Start a conversation” to find this link to self-service – it was almost contradictory. Instead of separating the Help Center, we wanted to fully embed the whole article search experience inside the Messenger. Example 1: Messenger home focused on sales and marketing. Let’s look at some examples.

Embedded Analytics 215

Embedded Analytics Feedback Software User Testing Customer Experience 215

Userpilot

MARCH 25, 2022

Product and marketing managers choose in-app surveys to get clear-cut user feedback fast. In-app survey tools show you the analytics side in real-time. Match your brand look and feel. An in-app survey should be a part of your UI — in harmony with the brand look and feel. Frequent use cases for in-app surveys.

Feedback Software 98

Feedback Software Analytic Tools Data Visualization Product Research 98

Userpilot

FEBRUARY 25, 2024

Looking for an effective self-service support tool and wondering if GainsightPX is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether GainsightPX is the ideal choice for your self-service support needs. Let’s get started!

Embedded Analytics 52

Embedded Analytics Data Visualization Reporting Tools Analytic Tools 52

Userpilot

OCTOBER 1, 2021

Businesses that deliver generic, one-size-fits-all product tours are doomed to fail. You can personalize your color scheme in line with your brand, or allow your customer to do so in line with theirs. A welcome screen and quality customer service are really important to deliver a personal touch. A matter of simple empathy.

Analytic Tools 115

Analytic Tools Feedback Software User Testing Data Visualization 115

Roy Madden

APRIL 5, 2016

More and more, brands are recognizing the value of video as an online marketing strategy. Demand Metric completed a survey of 398 marketing, sales, and business professionals which revealed that 69 percent have used video marketing and another 31 percent are planning to. Learn more about Social Selling and feedly.

Reporting Tools 40

Reporting Tools Embedded Analytics Feedback Software Customer Experience 40

Userpilot

DECEMBER 6, 2022

Can marketing resource management help streamline your product marketing processes and workflows? The marketing department is one of the most crucial in any company. This article highlights how marketing resource management helps streamline processes, organize resources, and enhance workflows for better results.

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Customer Experience 98

Userpilot

NOVEMBER 7, 2023

In SaaS, acquiring customers through marketing is not enough for sustainable growth. That’s why customer engagement marketing is an essential pillar, as it provides the building blocks for making customers stay, engage , and eventually become loyal advocates for your product. What is customer engagement?

Feedback Software 105

Feedback Software Analytic Tools Research Software User Testing 105

Userpilot

APRIL 21, 2024

Resolve issues quicker and provide efficient customer service. Free up support staff to focus on more complex issues by also adding self-service resources. Track engagement and analytics to see which areas of your in-app support need to be optimized and which content types you should prioritize in the future.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Embedded Analytics 98

Reveal

DECEMBER 2, 2021

Reveal Embedded Analytics. This is where tools such as Reveal and Looker come in handy – they convert raw data into easy-to-understand and easy-to-use insights that enable organizations to reshape and modernize the way they do business. A good embedded analytics solution offers a lot more than data visualizations.

Embedded Analytics 52

Embedded Analytics Data Visualization Analytic Tools Reporting Tools 52

Userpilot

APRIL 30, 2024

Another way to deliver more customer value is by educating them, for example, through product-led webinars. Userpilot is a product growth platform with feedback, analytics , and engagement features. By prioritizing customer value over short-term gains, you can enhance your brand reputation. Back them up with onboarding emails.

Feedback Software 105

Feedback Software Analytic Tools Product Research Data Visualization 105

Userpilot

JANUARY 13, 2021

Look at ConvertKit’s (an email marketing platform for creatives) welcome screen: Source: ConvertKit. If you’re moving from another email marketing tool, you probably have an email list that you want to import. …as you can see, these use cases and goals are very different. Well, that was easy.

Research Software 89

Research Software Customer Experience Data Visualization Product Research 89

Userpilot

JANUARY 17, 2024

TL;DR Scaling SaaS refers to the capacity of a business to grow without compromising performance and quality. The most common challenges that hinder SaaS growth are lack of product-market fit , ineffective sales and marketing strategies , customer churn, and long product development cycles.

Feedback Software 105

Feedback Software Research Software Analytic Tools User Testing 105

Userpilot

SEPTEMBER 28, 2023

Product marketing is a nuanced, fast-paced, and multi-faceted endeavor. In a competitive environment with no guarantees, marketing experimentation serves as a surefire way to maximize reach, optimize conversions, and improve the user experience. What is marketing experimentation? Why you should run marketing experiments?

Data Visualization 105

Data Visualization Analytic Tools Research Software User Testing 105

Userpilot

NOVEMBER 30, 2022

In this article, we’re going to go over all the benefits, best practices, and software that you need to make a world-class self-serve knowledge base ! A knowledge base is a self-service support portal with different formats of resources that enable customers to troubleshoot their issues. Build customer loyalty.

Feedback Software 98

Feedback Software Analytic Tools Reporting Tools Data Visualization 98

Userpilot

NOVEMBER 20, 2022

Offer self-service support options to meet customer expectations, while also removing friction in the support experience. Build a knowledge base of self-service support content, including help articles, video tutorials and case studies. Offer self-service support options. Example of a customer journey map.

Customer Experience 98

Customer Experience User Testing Customer Feedback Embedded Analytics 98

Userpilot

MAY 8, 2024

It gives the product a competitive advantage, improves brand reputation, and propels revenue growth. Deliver exceptional customer support using AI and self-service resources. Identify friction points through analytics like a funnel or path analysis. Integration : to embed tools seamlessly into their workflows.

Data Visualization 105

Data Visualization User Testing Customer Feedback Analytic Tools 105

Userpilot

NOVEMBER 2, 2022

Today’s SaaS market is highly competitive, and in this industry with a lot of similar products and prices, superior customer service makes all the difference. Customer service uses AI for multiple purposes, including chatbots, answering support queries, and analyzing data. How is AI changing customer service?

Artificial Inteligence 98

Artificial Inteligence Data Visualization Reporting Tools Customer Experience 98

Userpilot

OCTOBER 15, 2022

Good customer experience is important in B2B because it drives loyalty and retention , increases word-of-mouth marketing referrals, and contributes to revenue growth. Most young customers prefer self-service support , so build a resource center filled with helpful content in various formats, including video tutorials and help articles.

Customer Experience 98

Customer Experience B2B User Testing Customer Feedback 98

Userpilot

APRIL 12, 2022

What is a product video for marketing SaaS used for? Video marketing is a straightforward way of providing guidance in using your product, therefore driving engagement and reducing churn. In this article, you’ll learn more about the value of using video content as part of your overall marketing strategy.

Analytic Tools 98

Analytic Tools Embedded Analytics Data Visualization Onboarding KPIs 98

Userpilot

JULY 20, 2023

From content creation, localization, image and video generation, or analytics, today we’ll be looking at the best tools that can help streamline various processes in just a few clicks! AI tools can help you with content creation, image generation, localization, SaaS marketing, email automation, and data analysis.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Reporting Tools 98

Userpilot

SEPTEMBER 2, 2022

Self-service , intuitive design, and customization used to be key requirements but today most tools have these, so it’s easy to get lost in the ocean of options. In this article, we’ll look at various customer training tools available on the market. On-demand, self-serve resource center. User segmentation.

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Education 98

Userpilot

FEBRUARY 25, 2024

TL;DR GainsightPX is a good choice for in-app messaging and it comes with features such as self service support, in-app resource center, and onboarding checklists. GainsightPX is one of the most prominent product experience platforms in the market. Let’s get started! However, it does have its fair share of flaws.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Userpilot

DECEMBER 11, 2022

Is your B2B Product Marketing strategy working for you? Brand positioning, demonstrating your value proposition to other businesses, and making channel decisions; B2B product marketing can become a complex process. A B2B marketing strategy is any marketing activity aimed at turning other companies into customers.

B2B 98

B2B Feedback Software Product Marketing Customer Experience 98

Userpilot

FEBRUARY 6, 2024

Offer self-service options to improve SaaS user onboarding experience. A strong SaaS onboarding process is critical to the success of any growth-driven business. Join Userpilot’s webinar to learn more! Self-service onboarding places the needs of users’ on the center stage.

Analytic Tools 52

Analytic Tools Feedback Software Embedded Analytics Data Visualization 52

Userpilot

OCTOBER 31, 2022

You’ll get an extensive range of functionality with Userpilot’s features (and through various integrations ), which includes: understanding user behavior and building user segments, an effective engagement layer, unpacking growth insights with advanced analytics features, launching NPS surveys, and more. Understand customer loyalty with NPS.

Analytic Tools 98

Analytic Tools Feedback Software Onboarding KPIs Data Visualization 98

Userpilot

NOVEMBER 25, 2022

Customer engagement is about delivering an outstanding experience so customers are more compelled to stay with your brand. Offer self-service support with an in-app resource center. Customer engagement is about delivering an outstanding experience to the customer so they’re more compelled to stay with your brand.

Feedback Software 98

Feedback Software Customer Experience User Testing Customer Feedback 98

Userpilot

NOVEMBER 29, 2022

You can embed a tooltip that will temporarily appear when they hover over a tab or option. A notification banner inviting to a webinar in Userpilot. For instance, if you use a project management tool, a product manager will have a different onboarding flow from a marketing manager. Tooltip created with Userpilot.

Feedback Software 98

Feedback Software Analytic Tools Research Software Onboarding KPIs 98

Userpilot

NOVEMBER 6, 2020

In this post, we’re going to provide you with the best Product Marketing tools for each Product Marketing Job-To-Be-Done – which are critical for allowing your product marketers to do their work independently from your dev team or graphic designers! Post-signup: User Analytics : Hotjar , Heap.

Analytic Tools 76

Analytic Tools Feedback Software Data Visualization Reporting Tools 76

Alchemer Mobile

NOVEMBER 16, 2021

You’ve made your app, it’s completely functional, easy to understand, and you believe it has a real place in the market. WOM marketing is one of the oldest forms of marketing, and still makes a huge difference in today’s consumer landscape. Related: Apptentive’s 2021 Mobile Engagement Benchmark Report. Social media.

Download 246

Download Feedback Software Reporting Tools Customer Experience 246