Userpilot

FEBRUARY 3, 2023

Let’s take a closer look at what customer analysis is, its benefits, and how to get started. Leverage product analytics to do a customer behavior analysis and get a better understanding of how customers interact with your product. Customers turn to your brand because they have a goal and they see you as the potential solution.

Analytic Tools 91

Analytic Tools User Testing Research Software Feedback Software 91

Userpilot

APRIL 29, 2024

Wondering how to segment customers to increase their engagement with your SaaS product? How to create segments. When customers feel understood and valued, they are more likely to stick with a brand. Technographic segmentation : Divides customers based on their use of technology, including devices, software , and platforms.

Customer Experience 87

Customer Experience User Testing Customer Feedback Analytic Tools 87

Userpilot

MAY 30, 2024

When customers see their feedback acted upon, they develop a connection with the brand that fosters a sense of customer loyalty and trust. 5 Steps to creating a product feedback loop A product feedback loop is a 5-step process that begins with collecting customer data and ends with informing the users of how their feedback was applied.

Product Research 73

Product Research Feedback Software Feedback Loop User Testing 73

Userpilot

MARCH 21, 2024

When done properly, learning how to optimize customer activity cycle can build lasting relationships and drive growth. Analyzing customer behavior with feature tags and event tracking to identify and address friction points. This cycle involves many stages, each leading to a strong, lasting relationship between customers and the brand.

User Testing 93

User Testing Analytic Tools Research Software Feedback Software 93

Userpilot

OCTOBER 6, 2023

Review stage (BoFu). This is by positioning your brand as an authority through thoughtful content marketing, effective SEO strategies, and targeted social media campaigns. Interest stage The Interest stage happens once the user has developed some interest in your brand, either by signing up for a newsletter or attending a webinar.

B2B 96

B2B Analytic Tools Feedback Software Data Visualization 96

Userpilot

MAY 8, 2023

While product growth may seem as simple as “attract customers to your Software-as-a-Service solution” there are countless SaaS challenges and customer issues that you’ll need to overcome along the way. As the number of software tools and subscriptions increase, so too do the expectations of SaaS customers.

Analytic Tools 92

Analytic Tools Research Software Data Visualization Onboarding KPIs 92

Userpilot

JULY 15, 2022

Industry blogs, social media channels, influencers and subject matter experts, product review websites, and offline conversations contribute to the dark funnel. Use onboarding microsurveys with questions like “How did you hear about us?” The things they say about your brand are often beyond your control.

Analytic Tools 87

Analytic Tools Research Software Feedback Software Data Visualization 87

Userpilot

OCTOBER 28, 2020

In this blog, we’re going to take your through the market-leading product tour software and solutions out there so you can choose the one that suits you best. Beyond the Software – How to Get the Best Results from Product Tours. So how will you work out whether your onboarding can be improved? Source: userpilot.com.

Analytic Tools 105

Analytic Tools Feedback Software Software Review Onboarding KPIs 105

Userpilot

FEBRUARY 6, 2023

If you are wondering how actionable analytics can help you boost product growth in 2023, this post is for you! In this article, we cover everything about different types of actionable analytics, how to collect those actionable insights and the best tools you can use to harness the analytical data. Let’s get started.

Data Visualization 92

Data Visualization Analytic Tools Feedback Software Customer Feedback 92

Userpilot

DECEMBER 3, 2022

How do you increase engagement at each stage of the customer lifecycle? In this blog post, we’ll explore five stages of the customer lifecycle in detail and offer tips on how to boost engagement at each one. Invite customer reviews, encourage referrals, and create loyalty programs at the loyalty stage.

Feedback Software 89

Feedback Software Analytic Tools Data Visualization Customer Feedback 89

Userpilot

OCTOBER 24, 2023

There are multiple ways to identify dormant users: Monitoring product usage, tagging core features, or tracking critical events to measure product usage metrics and see what users are disengaging. Like sending a webinar invitation where users can learn how to use a new feature. How to identify users for resurrected retention?

Customer Experience 78

Customer Experience User Testing Customer Feedback Onboarding KPIs 78

Mixpanel

APRIL 18, 2024

Before a line of code is written or a button is designed, we need to understand the personas that will be using this new feature and their true needs. This is crucial because it determines how we might position and market that feature, how we enable our sales team, and so on.

Data Visualization 101

Data Visualization B2B User Testing Customer Feedback 101

Userpilot

SEPTEMBER 24, 2020

[Editor’s note: If you’re looking for a more introductory resource on NPS and how to use it – check out our earlier Guide to NPS here.]. In this blog, we’ll not only discuss the features you need to look for in NPS tools, but also how to use them to make most out of your survey. Source: userpilot.com. Userpilot NPS.

Analytic Tools 84

Analytic Tools Feedback Software Data Visualization Software Review 84

Userpilot

APRIL 21, 2024

Wondering how to build a conversion path for your SaaS product or e-commerce site? Our guide explains how to create effective conversion paths. How to create an effective conversion path Ready to build a successful conversion path for your SaaS product? Userpilot events. To promote the events, we use email marketing.

Research Software 81

Research Software Feedback Software User Testing Reporting Tools 81

Userpilot

JUNE 11, 2021

This is where analytics software comes in. But what data should you analyze and how? In this post, we will break down the analytics software each SaaS business needs to understand their buyer and user personas, prospects, users, and revenue metrics & company health. Traffic analytics software for SaaS. Conclusion.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Userpilot

JANUARY 8, 2024

This article shows you how. As you read on, you will learn: The power of search engines, content marketing, and existing user testimonials and how to leverage them to win new users. This expands your reach to a broader audience and adds credibility to your brand.

Analytic Tools 98

Analytic Tools Research Software Feedback Software Customer Experience 98

Userpilot

JANUARY 23, 2023

Set event-based triggers that result in the next action. As for promoters, ask them to leave a review and once they do, trigger a personalized modal to thank and reward them. Userpilot allows you to set event-based triggers and automatically launch in-app flows. Determine the next-best steps for each stage in the journey.

Customer Experience 91

Customer Experience Analytic Tools Feedback Software Data Visualization 91

Userpilot

NOVEMBER 12, 2023

In this article, learn how to identify customer intent and maximize conversions at every stage of the customer journey. How Userpilot can help you act on user intent to drive adoption , engagement, and account expansion. How Userpilot can help you act on user intent to drive adoption , engagement, and account expansion.

Feedback Software 91

Feedback Software Analytic Tools Data Visualization Research Software 91

Userpilot

JANUARY 26, 2022

Are you wondering how to effectively use SaaS analytics to reduce churn? To analyze your company data, use the best SaaS analytics software to visualize the key metrics in charts, forms, and diagrams. How to analyze SaaS companies? The activation events will vary according to the type of product, use cases, and user personas.

Analytic Tools 95

Analytic Tools Data Visualization Feedback Software Onboarding KPIs 95

Userpilot

NOVEMBER 19, 2022

So, let's learn tips and tricks on how to drive effective in-app engagement right away. Behavioral segmentation helps you determine power users and reach them with in-app modals to ask them to review your product on sites like G2. Trigger promo codes contextually with Userpilot. Improved email engagement. Product usage.

Feedback Software 91

Feedback Software User Testing Customer Experience Customer Feedback 91

Userpilot

MAY 7, 2021

Self-service software is the perfect antidote to the modern world of instant gratification. What is self-service software? Why is self-service software growing popular in SaaS? Product adoption tools for self-service software. Customer support tools for self-service software. What is self-service software?

Analytic Tools 52

Analytic Tools Feedback Software Software Review Data Visualization 52

The Product Coalition

JULY 10, 2023

Uncover the tools available for effective consumer-generated marketing and learn how to utilize them in your own initiatives. Product managers have the unique opportunity to extend their software products, integrate with external tools, and organically grow the product’s audience. What is consumer-generated marketing?

User Testing 82

User Testing Feedback Software Analytic Tools Data Visualization 82

Userpilot

JANUARY 31, 2023

Here we will discuss how you can define product launch success and how to track, monitor, and improve it. A successful product launch helps SaaS companies establish themselves in the market, increase brand awareness, and drive more revenue. How do you determine the success of product launches?

Onboarding KPIs 85

Onboarding KPIs Product launches Analytic Tools Feedback Software 85

Userpilot

APRIL 7, 2023

Collect market research insights from industry reports, census data, Google trends, user persona canvas and surveys, social listening, discovery interviews , and customer reviews. For SaaS, these B2B insights can encompass data such as: Businesses that are most likely to use your software. How to collect early product feedback?

Data Visualization 84

Data Visualization Analytic Tools Feedback Software Research Software 84

Userpilot

AUGUST 23, 2021

Detractors ( NPS 6 or lower) are customers who are unlikely to recommend your product to others due to low satisfaction with it. Customer surveys (particularly collecting NPS scores) are how you discover who your detractors are. How to identify detractors? So let’s jump right in! What are NPS promoters?

Feedback Software 98

Feedback Software Analytic Tools Data Visualization User Testing 98

Userpilot

JUNE 22, 2021

To provide the best onboarding experience, you naturally need the best onboarding software for SaaS. In this post, we will very briefly discuss what to look for in the best onboarding software for SaaS for you, and then move on to analyzing the top 6 choices you may want to consider. Which is the best onboarding software for you?

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Data Visualization 52

Userpilot

OCTOBER 11, 2022

They’ll use social media, review sites, or office chit-chat to share how your product is changing their lives. This article discusses what an engagement loop is, why it matters to your growth, and how to use plug-and-play engagement software to create sticky loops. How to build engagement loops with Userpilot.

Feedback Software 77

Feedback Software Analytic Tools User Testing Customer Experience 77

Userpilot

OCTOBER 17, 2023

Brand mentions to learn about user’s preferences, honest dislikes, and suggestions for improvement. Online reviews to understand attributes that customers value most, such as specific features, ease of use, customer support, pricing, and so on. How to collect market research data? How to collect customer behavioral data?

Data Visualization 79

Data Visualization Analytic Tools Research Software Feedback Software 79

Userpilot

APRIL 11, 2023

Its CRR will be: ([200 – 40] / 180) x 100 = 160/180 x 100 ≈ 90% High retention rates signal that customers are happy with the business and are eager to do business with you again and recommend your brand to others. These on-screen tutorials provide in-app guidance to users on how to use a product or a feature. Consider a few.

Feedback Software 92

Feedback Software Analytic Tools Data Visualization User Testing 92

Userpilot

AUGUST 18, 2022

There is nothing more important to a brand than making its customers happy. While customer satisfaction is essential to brand success, taking proactive measures toward turning these satisfied customers into advocates is key to business growth. But what exactly is customer advocacy and how can you use it to your benefit?

User Testing 90

User Testing Customer Experience Customer Feedback Feedback Software 90

Userpilot

DECEMBER 6, 2022

Most probably you already know how important it is for a brand to offer superior experiences, but how exactly can you measure customer experience? Instead, you need to track the factors related to it to understand how well your offering can convert new users to loyal customers. What is customer experience?

Customer Experience 88

Customer Experience User Testing Customer Feedback Data Visualization 88

Userpilot

JUNE 30, 2023

With Userpilot , you can create surveys code free from scratch or benefit from our templates, trigger automated answers, or follow-up questions to user responses. When customers see that their voices are heard, and their suggestions are being implemented, they feel valued and are more likely to remain loyal to your brand.

Customer Feedback 87

Customer Feedback User Testing Feedback Software Data Visualization 87

Userpilot

JANUARY 28, 2022

The type of win-back campaign you send is dependent on the particular event that has triggered it. Users who churned due to missing features: you can send this group a win-back email about the new feature or updates. This way, you keep your brand fresh in the mind of a lapsed customer and also win them back. Source: Ryte. #5

Feedback Software 88

Feedback Software User Testing Customer Feedback Customer Experience 88

Userpilot

SEPTEMBER 16, 2022

This increases retention by strengthening customer relationships with your brand. Let’s find out how a customer lifecycle marketing approach can deliver the highest value at each stage and improve product growth. They compare your product with competing businesses and check existing customer reviews. Churned users.

User Testing 75

User Testing Customer Feedback Customer Experience Data Visualization 75

Userpilot

DECEMBER 21, 2022

But how to do it right? In this article, we will discuss product analytics, what metrics to track, what to avoid, and how to optimize them. Product analytics is the process of tracking and analyzing how users interact with the product or services. How to Track And Optimize Product Analytics Metrics with Userpilot?

Analytic Tools 90

Analytic Tools Onboarding KPIs Data Visualization Embedded Analytics 90

Userpilot

FEBRUARY 13, 2024

Email marketing automation involves using software to send emails based on predefined triggers, enhancing efficiency and customer engagement without manual effort. There are different methods and tools to implement contextual marketing in emails, and they include: Events : Trigger emails based on specific in-app actions or behaviors.

Analytic Tools 52

Analytic Tools Feedback Software Customer Experience Data Visualization 52

Userpilot

FEBRUARY 9, 2023

You will also know how to track and use it for your SaaS business. You can also try sending microsurveys and performing behavioral segmentation to detect event trends. Let's see how predictive analytics helps your SaaS business. With predictive analytics, you can focus on customers more likely to part ways with your brand.

Data Visualization 87

Data Visualization Analytic Tools Customer Feedback Customer Experience 87