Userpilot

JANUARY 8, 2024

With the right customer acquisition strategies, you can convert potential customers to paying users and set the stage for turning them into long-term loyal users. In-app strategies for converting free or trial users to paying customers. Measure campaign performance and refine your customer acquisition strategy.

Analytic Tools 99

Analytic Tools Research Software Feedback Software Customer Experience 99

Userpilot

SEPTEMBER 20, 2022

Word-of-mouth marketing is one of the most effective marketing strategies that product marketers can implement. A defined word-of-mouth marketing strategy helps you encourage and accelerate conversations within your customer base that grow your brand. Here are some strategies for you to drive word-of-mouth.

Feedback Software 79

Feedback Software Branding Customer Experience User Testing 79

Userpilot

MAY 2, 2024

You will also learn how to build a retention strategy, what metrics to track, and 10 bulletproof retention tactics for SaaS companies. An omnichannel engagement strategy ensures consistency across all customer touchpoints for a seamless brand experience. How to create a customer retention strategy?

Onboarding KPIs 94

Onboarding KPIs Customer Experience Feedback Software Analytic Tools 94

Alchemer Mobile

JUNE 16, 2022

It’s much easier for them to simply uninstall an app and move on to the next alternative rather than trying to communicate with a brand and troubleshoot the issue. Six-step checklist to improve your mobile feedback strategy. All too often, brands require customers to leave the mobile app when a question or problem arises.

Feedback Software 246

Feedback Software User Testing Customer Feedback Product Research 246

Userpilot

APRIL 10, 2024

This article will walk you through what customer retention management is and provide you with some top customer retention tactics and strategies. Effective customer retention strategies enhance customer satisfaction , turning repeat customers into brand advocates who attract new customers through positive word-of-mouth.

Onboarding KPIs 98

Onboarding KPIs Customer Experience Customer Feedback User Testing 98

Intercom, Inc.

OCTOBER 13, 2022

Meet the five brand-new product innovations that will drive up customer engagement this fall – including our biggest messenger update yet. What follows is a lightly edited transcript of the event. We’re excited to share five brand-new product announcements with you today. The last year hasn’t been easy.

Feedback Software 118

Feedback Software Events Data Visualization Customer Communications 118

Product Innovation Educators

MAY 15, 2023

What a community can do for your product – for product managers Today we are talking about building a community for a brand or product. What can a community do for a brand or product? She is a community strategist who designs and implements communities for brands. So this episode is about communities.

Branding 95

Branding User Testing Customer Experience Customer Feedback 95

Userpilot

APRIL 16, 2024

In SaaS, a product experience strategy provides the building blocks for making customers stay, engage with your app, and eventually become loyal advocates for your product. So what strategies can help you elevate the user experience? Implement your product experience strategy by developing an execution plan with a timeline.

Data Visualization 87

Data Visualization User Testing Customer Experience Analytic Tools 87

Userpilot

APRIL 30, 2024

From the article, you will learn why you should develop a value-based growth strategy for your SaaS and how to do it. TL;DR Value-based growth is a strategy that prioritizes delivering value to customers. A robust customer success strategy enables customers to get the most out of the product.

Feedback Software 94

Feedback Software Analytic Tools Product Research Data Visualization 94

Userpilot

OCTOBER 30, 2023

Looking for a good event tracking tool and wondering which one of Heap, Pendo, and Baremetrics is the best option for your SaaS company? There are plenty of tools for event tracking on review sites, but they don’t make the choice any easier. TL;DR Event tracking is the monitoring of every interaction made by a user.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Events 52

Userpilot

AUGUST 30, 2023

Read on to find the best acquisition channels for your SaaS and how to create winning customer acquisition strategies that drive growth. Acquisition involves a series of well-defined marketing and sales activities designed to create brand awareness and capture the interest of target audiences. Why is customer acquisition important?

Research Software 92

Research Software Feedback Software Customer Experience Customer Feedback 92

Intercom, Inc.

NOVEMBER 2, 2022

We’re investing in email and we’ve added a range of new powerful features to help you build an unbeatable email strategy and uplevel your customer communications. Email has always been, and will continue to be, an indispensable part of any customer communication strategy”. Create a seamless brand experience.

Customer Communications 118

Customer Communications Customer Feedback Customer Experience Data Visualization 118

Userpilot

NOVEMBER 7, 2023

That said, we’ll go over how to build a strong customer engagement strategy that cultivates trust and unlocks product growth. TL;DR Customer engagement is the level of involvement and interactions that customers have with a brand’s product or service. Craft a user persona based on quantitative and qualitative research.

Feedback Software 86

Feedback Software Analytic Tools Research Software User Testing 86

Userpilot

MARCH 21, 2024

But what strategies can you follow to boost product engagement at every stage of their journey? Let’s explore the customer lifecycle, its role in SaaS, and the key strategies to enhance each stage of the cycle. Once you understand how the cycle works, you need to learn good strategies you can apply.

User Testing 95

User Testing Analytic Tools Research Software Feedback Software 95

Alchemer Mobile

JUNE 16, 2022

It’s much easier for them to simply uninstall an app and move on to the next alternative rather than trying to communicate with a brand and troubleshoot the issue. Six-step checklist to improve your mobile feedback strategy. All too often, brands require customers to leave the mobile app when a question or problem arises.

Feedback Software 130

Feedback Software User Testing Customer Feedback Product Research 130

Userpilot

JULY 31, 2023

Looking to power up your retention marketing strategy? This article will show you practical strategies to crack the customer retention code and maintain sustainable recurring revenue. The right customer retention strategy will: encourage repeat purchases, create loyal customers, and improve your retention rate.

Feedback Software 90

Feedback Software Analytic Tools Data Visualization Customer Feedback 90

Intercom, Inc.

MARCH 29, 2022

We’re fresh from our first virtual global event, New at Intercom. That’s just scratching the surface – watch the full recording or read through the event transcript to experience New at Intercom , and catch up on all the major announcements, industry insights, and customer stories that were shared at our first virtual event.

Feedback Software 118

Feedback Software Customer Communications Reporting Tools Events 118

Userpilot

AUGUST 2, 2023

A data-driven email marketing strategy helps to personalize subject lines, increase clickthrough rates, and improve customer retention by re-engaging inactive users. Specific in-app events, such as onboarding , can trigger emails sent to customers to provide additional information or help.

Data Visualization 84

Data Visualization Analytic Tools Customer Experience User Testing 84

Userpilot

AUGUST 14, 2023

Are you struggling with creating an effective growth marketing strategy? So let’s see how you can build a growth marketing strategy and check out the strategies involved and relevant use cases. Referral: Loyal users become brand advocates. How to build a growth marketing strategy? What is growth marketing?

Onboarding KPIs 88

Onboarding KPIs Strategy Marketing User Testing 88

Pragmatic Marketing

JULY 2, 2019

Event marketing is a cornerstone for any business or enterprise that hosts events, regardless of size. Successful corporate event planning offers many potential benefits, including: Increasing brand awareness. Building brand affinity. Brand credibility and thought leadership. Increasing leads. Mistake No.

Events 70

Events Marketing Customer Experience User Testing 70

Pragmatic Marketing

JULY 2, 2019

Event marketing is a cornerstone for any business or enterprise that hosts events, regardless of size. Successful corporate event planning offers many potential benefits, including: Increasing brand awareness. Building brand affinity. Brand credibility and thought leadership. Increasing leads. Mistake No.

Events 70

Events Marketing Customer Experience User Testing 70

Userpilot

AUGUST 28, 2023

Then, you need to develop a consistent and personal brand voice across all channels to connect with and delight customers. It involves unifying all communication channels to enable you to maintain a consistent brand voice and deliver a consistent customer experience across all channels.

Analytic Tools 85

Analytic Tools Research Software Customer Communications Data Visualization 85

Userpilot

AUGUST 30, 2023

Read on to find the best acquisition channels for your SaaS and how to create winning customer acquisition strategies that drive growth. Acquisition involves a series of well-defined marketing and sales activities designed to create brand awareness and capture the interest of target audiences. Why is customer acquisition important?

Research Software 59

Research Software Feedback Software Customer Experience Customer Feedback 59

Alchemer Mobile

NOVEMBER 10, 2022

mParticle is the customer data platform for brands leading the CX revolution. Mobile marketers and product managers can immediately take action on events in Apptentive by simply flipping a switch. When a mParticle customer creates an event in their app, the events forward to Apptentive. Apptentive.

Feedback Software 256

Feedback Software Analytic Tools Reporting Tools Data Visualization 256

Intercom, Inc.

MARCH 19, 2019

That’s why you need to find a strategy to steadily bring in new customers in order to survive – and thrive. Without a strategy to acquire customers, it’s easy to keep doing what seems to be working without examining how effective your approach truly is. Paid vs. organic customer acquisition strategies.

Customer Experience 166

Customer Experience User Testing Customer Feedback Strategy 166

Alchemer Mobile

MARCH 8, 2022

Simply put: Customer engagement refers to the relationship and interactions customers have with a brand across all touchpoints and steps along the customer journey. Strong customer engagement means customers interact with the brand in more meaningful ways, further building loyalty. More brand evangelists. Increased sales.

Customer Feedback 279

Customer Feedback User Testing Customer Experience Data Visualization 279

Userpilot

APRIL 18, 2023

In SaaS, customer success is needed to ensure that your customers achieve their desired outcomes with your product and become loyal advocates for your brand. But how do you create a customer success strategy that works? In this article, we’ll show you how to build an effective customer success strategy that drives SaaS growth.

Feedback Software 91

Feedback Software Analytic Tools Customer Experience User Testing 91

freshtrax

JULY 19, 2023

is further evidenced by the attendance figures of Anime Expo , the largest anime event in North America. Once a small gathering of under 2000 attendees, the event drew in over 385,000 anime fans this July at Anime Expo 2023! Once a niche interest, anime has become more and more popular in the U.S. and globally. Another U.S.

User Testing 75

User Testing Marketing Strategy Reporting Tools 75

Userpilot

APRIL 14, 2023

Having an effective SaaS onboarding strategy is essential to user success and, by extension, customer retention. In this article, we’ll go over why you need a SaaS customer onboarding strategy, the key components of a successful customer onboarding process, and how to create your customer onboarding strategy in 10 steps.

Analytic Tools 91

Analytic Tools Research Software Feedback Software Onboarding KPIs 91

Userpilot

AUGUST 30, 2023

Read on to find the best acquisition channels for your SaaS and how to create winning customer acquisition strategies that drive growth. Acquisition involves a series of well-defined marketing and sales activities designed to create brand awareness and capture the interest of target audiences. Why is customer acquisition important?

Research Software 52

Research Software Feedback Software Customer Experience Customer Feedback 52

Userpilot

AUGUST 30, 2023

Read on to find the best acquisition channels for your SaaS and how to create winning customer acquisition strategies that drive growth. Acquisition involves a series of well-defined marketing and sales activities designed to create brand awareness and capture the interest of target audiences. Why is customer acquisition important?

Research Software 52

Research Software Feedback Software Customer Experience Customer Feedback 52

Intercom, Inc.

OCTOBER 16, 2019

No matter the specifics of how your company adapts and grows, it’s crucial to be aware of how your pricing strategy relates to other aspects of your business. It’s all too easy to make the mistake of adopting a pricing model that is ill-suited to other aspects of your company, such as the go-to-market strategy or sales strategy.

Strategy 195

Strategy Customer Experience Inbound User Testing 195

Userpilot

MAY 1, 2024

Building a community is no walk in the park, but creating a brand community around your product can be easy and even fulfilling as long as you stay focused on your goals. Successful brand communities are the ultimate goal, offering valuable insights and fostering customer loyalty. That’s understandable!

Feedback Software 79

Feedback Software Customer Feedback User Testing Customer Experience 79

Userpilot

AUGUST 3, 2022

Solid messaging strategies are the key to grabbing your audience’s attention and nurturing their interest in your product. But how you can create a really good messaging strategy that will support your product marketing goals? In this article, we’ll be discussing everything you need to know about messaging strategies.

Research Software 93

Research Software Feedback Software Messaging Reporting Tools 93

Alchemer Mobile

DECEMBER 21, 2022

The concept of retargeting mobile customers is not a new idea by any means, but few brands practice it successfully. Truly powerful mobile customer engagement comes from hyper-specific brand interactions. These groups all respond better to different engagement strategies, so you’ll have more success after splitting them up.

User Testing 263

User Testing Customer Feedback Feedback Software Product Research 263

Userpilot

MAY 27, 2024

Customer perception can make or break your brand reputation. Let’s explore what it is and how to measure it, then look at 10 ways to make customers look at your brand with a positive lens and increase product engagement ! Track behavioral data : Use feature tagging and event tracking to analyze product usage.

Feedback Software 93

Feedback Software Analytic Tools User Testing Customer Feedback 93

Userpilot

JUNE 28, 2021

Is your customer engagement marketing strategy bringing in expected results? As the user experience is becoming increasingly important (even more so than product and pricing for many brands), improving user engagement is crucial. 6 customer engagement marketing strategies for SaaS. CEM Strategy #4: Celebrate customer success.

Feedback Software 105

Feedback Software Analytic Tools User Testing Customer Feedback 105