Alchemer Mobile

MAY 4, 2021

Surveys notoriously have low response rates, especially when using a legacy channel such as email. However, in-app surveys present an entirely unique opportunity to engage with customers and gather feedback in real time. One of the most common surveys brands deploy is the NPS survey. Do you love our brand?

Product Research 246

Product Research Feedback Software Data Visualization Onboarding KPIs 246

Alchemer Mobile

FEBRUARY 2, 2021

According to an InMobi survey , the number one challenge facing app developers today isn’t design or development. Without marketing, even the best apps struggle when it comes to customer acquisition and discovery. For a consistent brand image, all of your marketing activities should communicate and reinforce this one statement.

Feedback Software 264

Feedback Software Analytic Tools Research Software Product Research 264

Userpilot

AUGUST 3, 2022

Solid messaging strategies are the key to grabbing your audience’s attention and nurturing their interest in your product. But how you can create a really good messaging strategy that will support your product marketing goals? A message strategy guides your communications. What is a messaging strategy?

Research Software 98

Research Software Feedback Software Messaging Reporting Tools 98

Product Innovation Educators

MAY 15, 2023

What a community can do for your product – for product managers Today we are talking about building a community for a brand or product. Which reminds me that this episode is sponsored by the Product Mastery Now Community—that’s right, we have a community for listeners of this podcast.

Branding 96

Branding User Testing Customer Experience Customer Feedback 96

Roman Pichler

JANUARY 8, 2019

A digital product is commonly redeveloped for two reasons: It has accumulated too much technical debt or its technologies are outdated, but the product is still needed—be it to generate revenue, support other revenue-generating products, or automate business processes and increase productivity.

Product Research 216

Product Research Customer Experience User Testing Analytic Tools 216

The Product Coalition

APRIL 19, 2022

We can ask questions like: What product research do you do, and how do you do it? So, when you send out a survey, call merely 10 consumers or invite them to meet in a room for a cup of coffee and give you feedback. Genuine feedback will significantly improve the design of your e-commerce website. and vice versa!

User Testing 155

User Testing Product Research Customer Feedback Customer Experience 155

Alchemer Mobile

DECEMBER 21, 2022

The concept of retargeting mobile customers is not a new idea by any means, but few brands practice it successfully. This takes some basic research but tools like Statista can help you quickly gather high-level data. Truly powerful mobile customer engagement comes from hyper-specific brand interactions. Let’s jump right in.

User Testing 130

User Testing Customer Feedback Feedback Software Product Research 130

Alchemer Mobile

MARCH 9, 2022

Frankly, the answer to that question is this: For most brands, customer retention is a nut they still haven’t cracked. Customer retention refers not only to a brand’s ability to convert customers from one-time buyers to repeat purchasers but also their ability to do this over time. 4 steps to boost mobile customer retention.

Customer Feedback 264

Customer Feedback User Testing Customer Experience Data Visualization 264

Userpilot

FEBRUARY 7, 2023

In-app communication is one of the most effective ways to engage with your users since it allows you to send contextual messages at the perfect moment. This also makes in-app messaging the ideal vehicle for guidance and upsells. In-app messages should be goal-driven, targeted, personalized, and concise to maximize their efficacy.

Feedback Software 98

Feedback Software Analytic Tools Customer Experience User Testing 98

Alchemer Mobile

MAY 28, 2019

The Lifestyle-focused data and recommendations make it even easier for you to analyze your current strategy, without comparing yourself to apps in other categories who approach feedback and engagement differently due to industry needs. 3 tips for Lifestyle apps. Regularly survey customers to gauge sentiment. Probably not.

Feedback Software 223

Feedback Software User Testing Customer Feedback Customer Experience 223

Userpilot

MAY 30, 2024

Wondering how Aha moments lead to feature and product adoption? The articles explains what the Aha moment is and what role it plays in user activation, product adoption , and customer retention. You will also learn how to find the Aha moment for your product and optimize it for different users. Ready to dive in?

Onboarding KPIs 105

Onboarding KPIs Data Visualization Analytic Tools User Testing 105

Userpilot

OCTOBER 16, 2022

For customer-centric SaaS companies, customer intimacy is indispensable to driving product growth. Customer focus is about researching and satisfying customer needs. But you can get a full picture of your customer relationships with NPS surveys , product adoption rates , and churn rates. What is customer intimacy?

User Testing 98

User Testing Feedback Software Research Software Analytic Tools 98

Userpilot

DECEMBER 22, 2023

A few common examples of microcopy in UX include CTAs, error messages, placeholders, in-app guidance and new feature announcements , and confirmation messages. Marketing copy aims to promote the product and motivate users to buy it, so it uses engaging and emotionally evocative language. For example, run A/B and usability tests.

Analytic Tools 105

Analytic Tools Feedback Software UX Data Visualization 105

Userpilot

FEBRUARY 2, 2023

In many cases, content is the first touchpoint of your customer journey – your prospects’ first interaction with your product. Content testing is how you ensure that your content is relatable and well-perceived by your audience. What content should you test? From website copy to in-app messages. Everything.

User Testing 98

User Testing Research Software Feedback Software Product Research 98

Userpilot

SEPTEMBER 21, 2022

Your engineering and product teams team have worked vigorously on making product changes. Now it’s time to tell the world about the new shiny features and product enhancements, but you’re wondering how to handle it the right way. Read on as we explore best practices for communicating product changes to drive adoption and growth.

Feedback Software 98

Feedback Software User Testing Product Research Customer Experience 98

Alchemer Mobile

MARCH 8, 2022

Simply put: Customer engagement refers to the relationship and interactions customers have with a brand across all touchpoints and steps along the customer journey. Strong customer engagement means customers interact with the brand in more meaningful ways, further building loyalty. More brand evangelists. Increased sales.

Customer Feedback 279

Customer Feedback User Testing Customer Experience Data Visualization 279

Product Innovation Educators

JANUARY 9, 2023

Insights on brand storytelling for product managers. This is a branding and messaging issue. This is a branding and messaging issue. As product professionals, we need to help position our products in ways that make sense for customers and the organization. 2:14] What is brand storytelling?

Branding 95

Branding Data Visualization Magazine Customer Feedback 95

Userpilot

JUNE 12, 2024

Understanding the salary landscape for product marketing managers is crucial whether you’re entering the field or looking to advance your career. TL;DR A product marketing manager is a professional responsible for promoting and selling their company’s products. Let’s get started!

Feedback Software 52

Feedback Software Research Software Analytic Tools Product Marketing 52

Alchemer Mobile

APRIL 12, 2022

The mobile investments teams made to Travel apps in 2020 paid off in 2021, fast-tracking the comeback Travel brands desperately needed after a year of uncertainty and low engagement, particularly in Transportation and Hospitality and Tourism. In 2021, brands were able to have more free conversations with their consumers.

Travel 261

Travel User Testing Research Software Feedback Software 261

Userpilot

OCTOBER 23, 2022

15 tips for acquiring and retaining customers. They also draw in more referrals and are great candidates for beta tests. Acquiring and keeping repeat customers involves delivering an excellent customer experience , empowering them with product education , acting on their feedback , and rewarding customers for their loyalty.

Feedback Software 96

Feedback Software User Testing Customer Feedback Customer Experience 96

UX Planet

FEBRUARY 7, 2024

Microcopy is the information/instructional content in an app or a website that can be seen on sign-ins, forms, pop-ups, buttons, tips, etc. It is used to assist the user in navigating the product and familiarize himself with its functionality to a point where he experiences absolute comfort while using it. But, more on that later.

UX 93

UX Feedback Software User Testing Systems Review 93

Userpilot

APRIL 19, 2024

Looking for the best way to do market research? From framing your initial question to extracting valuable customer insights, we’ll walk you through the lean market research process step-by-step. Applying insights from market research to product development and marketing strategies can significantly enhance business growth.

Research Software 52

Research Software User Testing Market Research Data Visualization 52

People-First Product Leadership

MARCH 4, 2024

How do you navigate an organization that is limiting the growth of the product org? I feel limited in my growth as there is not upward opportunity as a Senior Product Manager. Even though it is a large enterprise, you can apply these tips within any size of company. Start small. I reached out to the five individuals.

User Testing 59

User Testing Feedback Software Technical Review Product Research 59

Userpilot

OCTOBER 1, 2022

We’ve compiled the fundamentals of proper user onboarding that leads to software adoption—so you don’t have to do more research. Successful software adoption makes it possible to retain users, increase product stickiness , and grow your SaaS. Add gamification elements to engage customers with your product.

Feedback Software 98

Feedback Software Research Software User Testing Onboarding KPIs 98

Userpilot

MARCH 29, 2024

Are conversion funnel leaks sabotaging your product and marketing efforts while leaving money on the table? You’ll get actionable strategies and examples to help you deliver memorable product experiences , driving engagement and long-term retention. Poor product-market fit. Complicated product. Userpilot can help.

Data Visualization 105

Data Visualization User Testing Analytic Tools Feedback Software 105

Userpilot

AUGUST 29, 2022

With sentiment analysis, you can discover essential customer insights, identify customer pain points, and modify your products and services accordingly. Customer sentiment is how your customers feel about your products, services, and or your brand in general. Collect direct customer feedback.

Feedback Software 98

Feedback Software Customer Experience Customer Feedback Product Research 98

Userpilot

JUNE 29, 2022

Did you know that product storytelling increases the chances of your product being remembered by 2200% ? Customers are more likely to remember your product if you tell them a compelling story. But as a product manager , creating a story that will capture a customer’s attention might not be in your wheelhouse.

Feedback Software 98

Feedback Software User Friction User Testing Customer Experience 98

Userpilot

OCTOBER 7, 2022

Are you about to create a greeting message for new customers but want to see how other companies are doing it first? In this article, we’ll explore what a welcome greeting message is, why SaaS companies need it, and examples from some of the best companies. 13 best welcome message examples.

Analytic Tools 98

Analytic Tools Feedback Software Messaging Customer Experience 98

The Product Coalition

MAY 8, 2023

Let’s talk about how CS teams drive value in logging customer feedback, product roadmapping, and closing the loop. Your Customer Success team is critical to an effective feedback management process. Building a customer feedback management system? CS talks to customers all day — they already hear feedback.

Feedback Software 127

Feedback Software User Testing Research Software Customer Feedback 127

Userzoom

DECEMBER 17, 2019

Armed with the proper tools, guidance and methods of communication, you should be able to convince anyone within your organisation about the value of user research and the positive impact it will have on the bottom line – without resorting to cattle-prods, lies or locking yourself in the stationery cupboard and having a very loud cry.

User Testing 122

User Testing Research Software Product Research Customer Feedback 122

Userpilot

SEPTEMBER 14, 2022

Knowing how to launch a product successfully is no easy feat – it takes careful planning, execution, and coordination. But when done right, a product launch can significantly succeed your business. So, how do you go about launching a product successfully? Write a positioning statement- how is your product different?

Product Research 98

Product Research Feedback Software Research Software Product Marketing 98

Userpilot

JULY 7, 2022

What are product-led growth metrics and why should you track them? Product-led growth metrics provide you with valuable insights that you can use to improve your user retention and increase revenue. A product-led growth strategy focuses on using the product to acquire, activate, convert, and retain customers. Activation.

Onboarding KPIs 98

Onboarding KPIs Feedback Software Product Research Customer Feedback 98

Usersnap

JANUARY 18, 2024

Why do the most successful product managers always seem to pay attention to the power of a well-constructed NPS survey ? By leveraging precise questions, they unlock insights into consumer loyalty, driving product refinement and fostering market edge. Question 10: What do you like most/least about our product/service?

Data Visualization 52

Data Visualization Product Research Customer Feedback User Testing 52

Intercom, Inc.

MARCH 16, 2021

This is costly not just for your team’s bandwidth and budget – but also for your customers’ satisfaction and overall perception of your brand. With all of these powerful benefits, it’s no surprise that a survey we ran with almost 600 support leaders revealed that 78% of support leaders want to move to a more proactive support approach.

Data Visualization 201

Data Visualization Onboarding KPIs User Friction Outbound 201

UX Studio

APRIL 11, 2024

How can it actually help us, especially in areas like product and UX design? Currently, AI design tools are great for ideation, especially for new projects and products. It will still be up to designers to come up with visually remarkable ideas that communicate brand identity and stand out. Does it do what it promises?

Research Software 78

Research Software Feedback Software Customer Feedback User Testing 78

Alchemer Mobile

AUGUST 6, 2020

Product managers are rapidly advancing their skills, and as a result, the industry as a whole has had to level-up to compete as the world’s biggest brands continue to adopt a mobile-first approach. We’ve written a lot—and I mean A LOT—of content focused around mobile product management. What Is Mobile Product Management?

Feedback Software 179

Feedback Software User Testing Data Visualization Product Research 179

Userpilot

NOVEMBER 20, 2022

Customer experience is so important for product growth and retention. There are three important steps in digital transformation: define and map the customer journey, identify automation opportunities , and continually test and improve your digital CX. Then, make product improvements based on what the data says.

Customer Experience 98

Customer Experience User Testing Customer Feedback Embedded Analytics 98