Userpilot

MAY 2, 2024

Host webinars with guest experts to educate customers and attract new prospects. As they become brand advocates, they promote your product via WOM, which is by far the most effective marketing channel. Drive additional value for retaining customers with webinars Webinars are an excellent way to drive user retention.

Data Visualization 83

Data Visualization User Testing Customer Feedback Analytic Tools 83

Userpilot

JULY 15, 2022

The dark funnel exists because third-party content platforms, social media channels, and offline conversations can neither be tracked nor controlled by conventional marketing systems. Industry blogs, social media channels, influencers and subject matter experts, product review websites, and offline conversations contribute to the dark funnel.

Analytic Tools 86

Analytic Tools Research Software Feedback Software Data Visualization 86

Userpilot

SEPTEMBER 12, 2022

Customer touchpoints are all customer interactions with your brand — direct and indirect. It may be reading articles on your blog, engaging with ads, leaving reviews, contacting the support team, and so on. Every customer touchpoint factors into brand perception and, therefore, impacts revenue so it’s critical to track them.

Analytic Tools 90

Analytic Tools Feedback Software User Testing Customer Experience 90

Alchemer Mobile

MARCH 18, 2021

While we encourage you to download the full guide and dive into the data, we also hosted a webinar revealing some of the key takeaways from the report if you prefer to digest information in video format. Brands shifted focus to improving long-term retention. Almost all apps experienced significant change in their DAU due to COVID-19.

User Testing 173

User Testing Webinar Data Visualization Feedback Software 173

Userpilot

MAY 22, 2023

TL;DR Customer loyalty is a measure of a customer’s willingness to continue doing business with your brand. As you build customer loyalty around your brand, you improve your customer retention rate , grow the customer’s lifetime value , and, ultimately, grow your income. Loyal customers are die-hard fans of your brand.

Customer Experience 71

Customer Experience User Testing Feedback Software Customer Feedback 71

Userpilot

APRIL 22, 2024

In SaaS, it’s advised to follow customer success best practices to ensure that users achieve their desired outcomes with your product and become loyal advocates for your brand. Encouraging referrals and reviews to expand word-of-mouth. Learn about secondary onboarding on this free webinar. But what strategies work?

Analytic Tools 71

Analytic Tools Feedback Software Research Software Customer Experience 71

Userpilot

APRIL 10, 2024

Building a knowledge management system can stem the tide, keeping your customers happy and ensuring your support agents can focus on more important tasks. In this article, we will explore all you need to know about knowledge bases and how you can create a knowledge management system that works. Let’s dive in!

Feedback Software 78

Feedback Software Analytic Tools Research Software Data Visualization 78

Userpilot

AUGUST 18, 2022

There is nothing more important to a brand than making its customers happy. While customer satisfaction is essential to brand success, taking proactive measures toward turning these satisfied customers into advocates is key to business growth. Build a fully-loaded resource center with video tutorials , webinars, and help articles.

User Testing 90

User Testing Customer Experience Customer Feedback Feedback Software 90

Gainsight

SEPTEMBER 22, 2023

HubSpot shot to fame due largely to its laser focus on inbound marketing. Put yourself in your customers’ shoes: Are you more likely to buy a product from a company you know has your back (via customer training) or one that’ll onboard you and then leave you out to dry with a traditional help center and occasional webinar?

Education 52

Education User Friction Customer Experience Customer Feedback 52

Userpilot

MARCH 21, 2024

Implementing loyalty programs to reward users who provide feedback, reviews, and referrals to boost retention and advocacy. This cycle involves many stages, each leading to a strong, lasting relationship between customers and the brand. This way, you can encourage users to adopt your app and stay with your brand for longer.

User Testing 92

User Testing Analytic Tools Research Software Feedback Software 92

Userpilot

NOVEMBER 28, 2022

A high churn rate leads to low customer lifetime value and a negative brand image. Churn can sometimes be involuntary—where users leave your platform due to payment issues, system errors, etc. This can be anything from communicating upcoming changes to asking how they feel about your brand. Unresponsive customer support.

Feedback Software 86

Feedback Software Analytic Tools User Friction Customer Feedback 86

Userpilot

MAY 6, 2024

Sentiment data reveals how customers feel towards the product or brand, guiding satisfaction efforts. Customer sentiment data Sentiment data reveals how customers feel about a product, service, or brand. Webinar participation. 6-step process to create user profiles: Identify what data to include based on goals.

Analytic Tools 89

Analytic Tools Data Visualization Feedback Software Research Software 89

Userpilot

JULY 25, 2022

These customers will be committed to the brand and not easily swayed by availability, price, or any juicy offer from competitors. Loyalty programs make brand ambassadors out of ordinary users. Customer loyalty is the measure of the emotional bond between a brand and its customer. What is customer loyalty?

Analytic Tools 87

Analytic Tools Feedback Software User Testing Customer Feedback 87

ProductPlan

FEBRUARY 1, 2023

Far more likely is that the product team identified a burning pain point, performed diligent research on the available options, carefully constructed a business case for management, and finally got the green light for a limited trial or a few seats to kick the tires. But those attributes may not be as readily apparent to your coworkers.

Feedback Software 52

Feedback Software Data Visualization Research Software User Friction 52

Userpilot

JULY 13, 2021

Many SaaS products have complex internal systems which are not immediately intuitive to use for new employees. For each user that activates, that’s one more monthly subscription, and one more person who could become a future brand advocate. Of course, setting up a system this automated requires the right tools.

Analytic Tools 98

Analytic Tools Onboarding KPIs Customer Experience Data Visualization 98

Userpilot

APRIL 28, 2023

Educational resources in multiple formats, like recorded webinars, interactive walkthrough replays, etc., Moreover, if you have an existing support ticketing system, you should ensure your knowledge base integrates with it. Regularly reviewing and updating the FAQ section is crucial as your product evolves and new features emerge.

Analytic Tools 68

Analytic Tools Feedback Software Research Software Data Visualization 68

Userpilot

MARCH 29, 2024

What do we learn from the best brand activation examples? Brand activation is about driving product growth by connecting emotionally with people on a personal level. In this article, we take a deep dive into the concept of brand activation and go over 13 great examples that will inspire you to create your activation strategy.

Branding 85

Branding Analytic Tools Feedback Software User Testing 85

ProductPlan

JULY 19, 2021

When your boss requests that you use the new ERP system, workplace etiquette requires you to follow up on the request. So what happens when that ERP system uses terminology employees don’t understand? So what happens when that ERP system uses terminology employees don’t understand? The LGBTQ community has $3.6

Customer Experience 52

Customer Experience User Testing User Experience Reporting Tools 52

ProductPlan

MARCH 17, 2021

Any time you launch a new idea, a new product, or a new system, ask yourself the following questions: #1 Who will this serve? #2 Anticipating the kind of products customers need and making sure they get them will lead to deeper brand loyalty and customer retention. Putting Customers First. 2 How will it benefit the people it serves? #3

User Testing 63

User Testing Reporting Tools Data Visualization Customer Feedback 63

ProductPlan

MARCH 17, 2021

Any time you launch a new idea, a new product, or a new system, ask yourself the following questions: #1 Who will this serve? #2 Anticipating the kind of products customers need and making sure they get them will lead to deeper brand loyalty and customer retention. Putting Customers First. 2 How will it benefit the people it serves? #3

User Testing 52

User Testing Reporting Tools Data Visualization Customer Feedback 52

Userpilot

JUNE 25, 2021

It’s due to a fundamental difference between what the early adopters and the early majority want in a new product. But they’re not quite as risk-loving as innovators and need positive reviews from innovators before adopting new products. Social system and social norms that enable or impede adoption. There’s just one catch.

Analytic Tools 59

Analytic Tools Feedback Software Research Software User Testing 59

Alchemer Mobile

NOVEMBER 10, 2022

mParticle is the customer data platform for brands leading the CX revolution. It provides the speed and efficiency mobile apps require for constantly changing products while maintaining the security and integrity of existing systems. Mobile in-app feedback tools & solutions. Apptentive. Watch the full video here. Kin + Carta.

Feedback Software 256

Feedback Software Analytic Tools Reporting Tools Data Visualization 256

Userpilot

FEBRUARY 25, 2024

We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. Ability to customize each interactive guide to fit your brand and style. The WYSIWYG editor lets you customize the look and feel of the checklist so that it aligns with your product’s branding. Checklist preview.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 52

Gainsight

JULY 7, 2021

What would be the long-term ROI of virtual events when it came to brand awareness, pipeline and bookings? On the other hand, were they ready to attend another virtual conference after 18 months of staring at Zoom meetings, webinars, Facetime calls, and virtual events? One, after another, after another, after another… The answer?

Feedback Software 45

Feedback Software Customer Experience Technical Review User Testing 45

Usersnap

SEPTEMBER 9, 2021

Ever found yourself getting loads of feedback, but didn’t have the customer feedback system in place to do something with it all? This is why when you’ve got a rock-solid customer feedback system in place, you’re ready to meet customer expectations. The customer feedback system learning.

Feedback Software 52

Feedback Software Research Software User Testing Reporting Tools 52

Userpilot

APRIL 30, 2024

To measure the value you deliver, create a system of relevant value metrics, like NPS or Customer Lifetime Value (CLV). Another way to deliver more customer value is by educating them, for example, through product-led webinars. By prioritizing customer value over short-term gains, you can enhance your brand reputation.

Feedback Software 91

Feedback Software Analytic Tools Product Research Data Visualization 91

Amir Rozenberg

MAY 18, 2017

These could include retail-oriented videos, such as product recommendations, reviews and assembly demos or product troubleshooting guides. Figure 3: Poor video quality can severely impact brand perception (Source: Brightcove) The fact that they can switch service provider so easily makes this point even more critical.

User Testing 48

User Testing Feedback Software Product Research Customer Experience 48

Userpilot

JANUARY 26, 2023

But first, let’s talk about what customer loyalty is: TL;DR Customer loyalty is an emotional bond between a brand and its customer that makes them consistently do business with a particular brand and recommend it to other potential customers. In contrast, advocates promote your brand on your behalf through word-of-mouth.

Analytic Tools 94

Analytic Tools Feedback Software Onboarding KPIs Customer Experience 94

Userpilot

FEBRUARY 25, 2024

We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. The WYSIWYG editor lets you customize the look and feel of the checklist so that it aligns with your product’s branding. Let’s get started! Onboarding checklist editor. Checklist preview. Dialog audience.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Gainsight

FEBRUARY 2, 2024

Today’s forward-thinking companies are using new approaches to customer training-including online webinars, knowledge bases, live chat, and online courses. In the past few years, Northpass has helped some of the world’s most innovative brands (Uber, Shopify, Airbnb, and The Economist) with developing their online learning centers.

Education 52

Education User Testing Customer Experience Research Software 52

The Product Coalition

MAY 25, 2018

TL;DR: Webinar Product Backlog Anti-Patterns The third Hands-on Agile webinar product backlog anti-patterns covers common problems from out-dated and oversized tickets to the part-time proxy product owner and his or her idea repository. On June 5th, 2018 , the fifth webinar will address Sprint planning anti-patterns ??

Webinar 60

Webinar Agile Product Research Customer Experience 60

Userpilot

APRIL 21, 2024

Web app customer support offers much more functionality and a better user experience compared to mobile app support due to the larger screen size and more feature space. Userpilot is the most powerful customer support software for SaaS companies that want to build personalized and robust in-app support systems without coding.

Analytic Tools 83

Analytic Tools Feedback Software Data Visualization Embedded Analytics 83

Userpilot

DECEMBER 6, 2022

Marketing Resource Management (MRM) refers to a set of marketing technologies and processes focused on streamlining and centralizing marketing assets, operations, workflows, and information into a single system. The centralization promoted by these tools ensures brand assets and marketing materials are easier to find.

Analytic Tools 84

Analytic Tools Feedback Software Reporting Tools Customer Experience 84

Userpilot

SEPTEMBER 2, 2022

Tools reviewed: Userpilot, UserGuiding , Chameleon , Help Scout, TalentLMS, Skilljar, Docebo, Intellum, and SAP Litmos. We’ll provide a detailed review of some of the top products later. Let the reviews (below) and a demo trial convince you. UserGuiding branding on the basic plan. What is customer education?

Analytic Tools 93

Analytic Tools Feedback Software Reporting Tools Education 93

Userpilot

MAY 26, 2024

Stages of the Funnel : Top of Funnel (TOFU) : Awareness stage where potential customers first encounter the brand. This width symbolizes the initial contact point where prospects first encounter your brand. During TOFU, individuals are introduced to your brand and begin understanding how you might address their needs or problems.

Analytic Tools 52

Analytic Tools Feedback Software User Testing Data Visualization 52

Userpilot

OCTOBER 15, 2022

Some customers prefer real-time communication with an actual human, such as phone calls or live webinars , so give them those experiences with the right balance between human and digital interactions. Promote social proof in your marketing by highlighting customer reviews , testimonials, and case studies. How to Calculate NPS.

Customer Experience 89

Customer Experience B2B User Testing Customer Feedback 89

Userpilot

DECEMBER 19, 2022

Boost customer satisfaction by providing both a self-service support system and a live chat system for users to get quick answers to queries. Ultimately, retained customers trust your brand more and are loyal customers. to meet your brand guidelines. Collect customer feedback using targeted in-app microsurveys.

Feedback Software 89

Feedback Software Customer Experience Customer Feedback Product Research 89