Userpilot

MAY 2, 2024

Host webinars with guest experts to educate customers and attract new prospects. Drive additional value for retaining customers with webinars Webinars are an excellent way to drive user retention. Modal inviting users to a Userpilot webinar. Points system where customers earn points for various activities.

Data Visualization 105

Data Visualization User Testing Customer Feedback Analytic Tools 105

Gainsight

MARCH 12, 2019

Just how accurate are online review aggregators, anyway? If you pull up Google or Yelp for a restaurant, say, you’ll get an aggregate of stars from one to five, the number of reviews counted, and any number of written reviews and qualitative feedback. So why should you care about SaaS reviews? You need SaaS reviews.

Feedback Software 73

Feedback Software Software Review Systems Review Data Visualization 73

Userpilot

JANUARY 29, 2024

Communicate your product’s value with clear instructions and use webinars to improve customer engagement. Intuitive content labels, simple and clear navigation systems, efficient search functions, and categorizing related information are elements of an information architecture done right.

Feedback Software 105

Feedback Software Analytic Tools Research Software Data Visualization 105

Userpilot

APRIL 22, 2024

Encouraging referrals and reviews to expand word-of-mouth. Learn about secondary onboarding on this free webinar. This can involve engaging existing users with educational content such as webinars, slideouts, or tutorials and triggering them when relevant. Inviting users to register for a webinar with Userpilot.

Analytic Tools 99

Analytic Tools Feedback Software Research Software Customer Experience 99

Alchemer Mobile

MARCH 11, 2021

Unfortunately, app store reviews are often the only easily-accessible place (aside from social media) for customers to air their grievances. There are systems and tools you can set up quickly and easily to get the most out of customer feedback such as: In-app surveys. Why is this? Love Dialog. Rating prompts. Message centers.

Feedback Software 173

Feedback Software User Testing Customer Feedback Customer Experience 173

Intercom, Inc.

JUNE 1, 2021

The most immediate change that took place due to the pandemic was the increased volume of customer or sales queries,” says Austin Guanzon, Overseas Manager and Product Specialist at Dialpad. “As Unlock the power of conversational support with our webinar.

Data Visualization 232

Data Visualization Reporting Tools Research Software Customer Communications 232

UX Planet

FEBRUARY 1, 2024

Why this Industry The finance industry presents a compelling opportunity for designing applications due to the significant and widespread challenges outlined in the problem statement. Seamless integration with banking platforms for quick fund transfers and a flexible invoicing system would be crucial.

Analytic Tools 86

Analytic Tools Data Visualization Research Software Reporting Tools 86

Gainsight

JANUARY 4, 2024

Carie Buchanan, CXO, and Savannah Greene, Director of Solutions Marketing at Popmenu , shared their approach during our Essentials Business Review webinar. The integration of critical systems creates synergy among teams, which has helped the entire Popmenu team scale operations, break down silos, and work together more effectively.

Analytic Tools 52

Analytic Tools Data Visualization Customer Experience Webinar 52

Userpilot

APRIL 10, 2024

Building a knowledge management system can stem the tide, keeping your customers happy and ensuring your support agents can focus on more important tasks. In this article, we will explore all you need to know about knowledge bases and how you can create a knowledge management system that works. Let’s dive in! Helpjuice interface.

Feedback Software 103

Feedback Software Analytic Tools Research Software Data Visualization 103

Alchemer Mobile

MARCH 18, 2021

While we encourage you to download the full guide and dive into the data, we also hosted a webinar revealing some of the key takeaways from the report if you prefer to digest information in video format. Almost all apps experienced significant change in their DAU due to COVID-19. Transcript. So make sure you do that.

User Testing 173

User Testing Webinar Data Visualization Feedback Software 173

Userpilot

MAY 22, 2023

Your resource center should include various self-help guides, like webinars, tutorial videos, knowledge-base articles, etc. Provide repeated value with webinars Webinars are a handy tool when looking to deliver more than a simple walkthrough. Used effectively, webinars offer extra value to users. Userpilot NPS analysis.

Customer Experience 96

Customer Experience User Testing Feedback Software Customer Feedback 96

Alchemer Mobile

FEBRUARY 21, 2019

In our recently released 2019 Mobile Customer Engagement Benchmark Report , we reviewed data from over 1,400 unique iOS and Android apps across all app categories (from January 2018 to December 2018) to understand how customer engagement and interaction rates have changed over the past few years. That’s 20% growth year-over-year.

Data Visualization 204

Data Visualization Reporting Tools User Testing Customer Experience 204

Userpilot

SEPTEMBER 12, 2022

It may be reading articles on your blog, engaging with ads, leaving reviews, contacting the support team, and so on. Acquisition stage: Engaging with your digital ads, reading reviews on product listing platforms, and booking a demo or signing up for a trial. Reading reviews on product listing platforms. Revenue (Expansion).

Analytic Tools 98

Analytic Tools Feedback Software User Testing Customer Experience 98

Gainsight

SEPTEMBER 22, 2023

HubSpot shot to fame due largely to its laser focus on inbound marketing. Put yourself in your customers’ shoes: Are you more likely to buy a product from a company you know has your back (via customer training) or one that’ll onboard you and then leave you out to dry with a traditional help center and occasional webinar?

Education 52

Education User Friction Customer Experience Customer Feedback 52

Userpilot

JULY 15, 2022

The dark funnel exists because third-party content platforms, social media channels, and offline conversations can neither be tracked nor controlled by conventional marketing systems. Industry blogs, social media channels, influencers and subject matter experts, product review websites, and offline conversations contribute to the dark funnel.

Analytic Tools 98

Analytic Tools Research Software Feedback Software Data Visualization 98

Userpilot

JANUARY 7, 2022

A good onboarding system will positively impact metrics like activation , retention , feature usage and Time to Value. To build a good primary onboarding system, you’ll need to segment your users, create a signup flow and a welcome screen , then serve users with a checklist and walkthrough that are customized to their individual needs.

Analytic Tools 98

Analytic Tools Feedback Software Onboarding KPIs User Testing 98

Pragmatic Marketing

NOVEMBER 21, 2018

This article is based on information provided in our webinar, Customer Validation for Product Managers , with Centercode CEO Luke Freiler. If you can find a system that integrates with your bug tracking systems like the Centercode Platform , so much the better. This article originally appeared on Centercode.com.

User Testing 70

User Testing Product Research Customer Experience Data Visualization 70

Userpilot

JULY 18, 2023

offers 3 plans: Essential – from $39/user/month Pro – from $89/user/month Enterprise – custom pricing G2 review 4.5/5 user/month Enterprise – custom pricing G2 review 4.3/5 Craft.io – for helping product teams create a product strategy Craft.io – for product/software development Aha!

Analytic Tools 98

Analytic Tools Feedback Software Research Software Reporting Tools 98

Gainsight

JANUARY 31, 2022

Their partnership allows employers to advertise jobs across both platforms from one system. . Every year, Totaljobs performs a customer engagement survey via a third-party reviewer. That was partly due to Totaljobs’ significant internal technology resource that builds all the platforms they use. The Role of Technology.

Analytic Tools 95

Analytic Tools Feedback Software Customer Communications Technical Review 95

Gainsight

MARCH 12, 2024

.” While the topic of measurement often invites lively debate, measurement purely about course effectiveness is relatively straightforward because you can measure it with metrics available in many learning management systems (LMS). Then, Lila and her team review that feedback and iterate courses accordingly.

Customer Feedback 52

Customer Feedback User Testing Feedback Software Customer Experience 52

Userpilot

AUGUST 18, 2022

Build a fully-loaded resource center with video tutorials , webinars, and help articles. Amplify status seekers by inviting them to appear on podcasts and webinars or have them speak at live events. Offer opportunities to share their knowledge in podcasts, webinars, videos, or at events. The Hierarchy of Advocate Needs.

User Testing 98

User Testing Customer Experience Customer Feedback Feedback Software 98

Userpilot

MAY 6, 2024

Your promoters, on the other hand, could be targeted with messages encouraging them to review the product on sites like G2 or take part in referral programs. Technographic data Technographic data includes information about the technologies the user interacts with, like the operating system, browser type, or device used.

Analytic Tools 105

Analytic Tools Data Visualization Feedback Software Research Software 105

Indicative

MARCH 12, 2021

Due in large part to that misalignment, most companies waste between 50-80% of new signups. That was the subject of a recent webinar the Indicative team put together along with our friends at Toucan Toco and Appcues. You can watch the webinar below, or read on for an expert how-to on building a product that drives adoption.

Analytic Tools 101

Analytic Tools Onboarding KPIs Product Research Customer Experience 101

Userpilot

MARCH 21, 2024

Implementing loyalty programs to reward users who provide feedback, reviews, and referrals to boost retention and advocacy. For example, you can start hosting webinars if your target audience is into learning more about their JTBDs. Userpilot ’s webinars designed to acquire and engage customers.

User Testing 105

User Testing Analytic Tools Research Software Feedback Software 105

ProductPlan

MAY 22, 2020

” A key insight shared by Melissa Perri, CEO of Produx Labs and author of Escaping the Build Trap during our “Getting Started with Product Ops” webinar series. To learn more about building out a product ops team in your organization, check out our webinars on this topic.

Data Visualization 127

Data Visualization User Testing Weak Development Team Customer Feedback 127

Usersnap

MARCH 29, 2023

This was one of the issues that Hunter wanted to address while transitioning between systems. Qualitative Feedback It was clear that a systemic change in how this type of communication took place was necessary. Gathering feedback would be crucial for implementation.

Feedback Software 52

Feedback Software Reporting Tools User Testing Customer Feedback 52

ProductPlan

FEBRUARY 1, 2023

Far more likely is that the product team identified a burning pain point, performed diligent research on the available options, carefully constructed a business case for management, and finally got the green light for a limited trial or a few seats to kick the tires. But those attributes may not be as readily apparent to your coworkers.

Feedback Software 52

Feedback Software Data Visualization Research Software User Friction 52

Userpilot

NOVEMBER 28, 2022

Churn can sometimes be involuntary—where users leave your platform due to payment issues, system errors, etc. Unhappy users often leave public feedback or reviews that might discourage prospects from trying you out. You can use social media groups, email newsletters, forums, webinars, or offline events. That said….

Feedback Software 98

Feedback Software Analytic Tools User Friction Customer Feedback 98

Userpilot

MARCH 17, 2022

This can be done through live webinars or 1-on-1 calls. This can be webinars , 1-on-1 calls, or other types of resources with the sole focus of giving end-users a deeper understanding of the product. The SaaS product is quite complex due to the nature of the solutions it provides. triggers for in-app guides, and.

Analytic Tools 105

Analytic Tools Feedback Software User Testing Customer Experience 105

Birst BI

AUGUST 27, 2019

This information is commonly spread across multiple systems and cannot be quickly transformed, resulting in siloed reporting and sub-optimal decision making. 10, 2019, webinar with Matt Simonsen and Doug Tiffan on “Four areas retailers must analyze to stay ahead of the competition.” In your upcoming webinar Sept. Attend Sept.

Data Visualization 40

Data Visualization Reporting Tools Analytic Tools Research Software 40

eG Innovations

FEBRUARY 25, 2019

At eG Innovations, we recently joined forces with a Citrix CTP George Spiers to deliver a webinar on the topic “Citrix Troubleshooting 101.” More than 650 people participated in this engaging live webinar. The process of elimination can be applied to three particular troubleshooting tactics that were highlighted in the webinar.

Reporting Tools 63

Reporting Tools Analytic Tools Data Visualization Systems Review 63

Gainsight

DECEMBER 8, 2022

The company has two products, a Management Information System to automate school workflows, saving teachers time, and benchmarking analytics to identify areas of concern and reduce time to intervention. Zubair’s team was looking to increase engagement opportunities outside of the team’s KBRs (Karbon Business Reviews). .

Customer Experience 52

Customer Experience Analytic Tools Strategy Reporting Tools 52

Gainsight

JULY 27, 2022

As CS teams incorporate digital technology into their systems and processes, they’ll be better positioned to give customers more of what they want: more personalized user journeys and more self-service options. system administrators) who are more open to a digital experience. Digital-led CS is not at odds with human-led CS.

Customer Communications 59

Customer Communications Customer Experience Technical Review Data Visualization 59

Gainsight

AUGUST 31, 2020

We will share the lessons here but also encourage you to sign up for the live webinar series here. . It is a stationary bike system built with a large screen at the front, enabling users to live stream or follow on-demand workouts at home. working on radar systems. Some of you may have heard of the Peloton Cycle.

Data Visualization 52

Data Visualization Analytic Tools Reporting Tools Feedback Software 52

eG Innovations

JULY 4, 2019

Webinar: Citrix Troubleshooting 101 ». Citrix administrators often struggle with managing logon times effectively, mainly due to the complexity of their environments and the various components that need to be performing optimally. When launch.ica has not opened automatically, this is normally due to a browser configuration issue.

Reporting Tools 89

Reporting Tools Technical Review Systems Review Customer Experience 89

Userpilot

JULY 13, 2021

Many SaaS products have complex internal systems which are not immediately intuitive to use for new employees. Of course, setting up a system this automated requires the right tools. For a more detailed review of Appcues, we invite you to check out this article. Encourage the swift adoption of those features.

Analytic Tools 98

Analytic Tools Onboarding KPIs Customer Experience Data Visualization 98

Roadmunk

MARCH 5, 2019

Those teams then get pinged that a change took place (via email and in-app notifications), and the dates on their items get updated before anyone can say, “Wait, weren’t these mockups due yesterday?!”. P.S. Join us for a webinar on March 7th for a demo on Dependencies and bring your questions (big or small) for a live Q&A.

Systems Review 76

Systems Review Roadmap Webinar Demo 76