Userpilot

APRIL 21, 2024

Web app customer support offers much more functionality and a better user experience compared to mobile app support due to the larger screen size and more feature space. Userpilot is the most powerful customer support software for SaaS companies that want to build personalized and robust in-app support systems without coding.

Analytic Tools 81

Analytic Tools Feedback Software Data Visualization Embedded Analytics 81

Intercom, Inc.

JUNE 1, 2021

The most immediate change that took place due to the pandemic was the increased volume of customer or sales queries,” says Austin Guanzon, Overseas Manager and Product Specialist at Dialpad. “As Look for something with customizable, visual dashboards that allow you to create custom reports.

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Data Visualization Reporting Tools Research Software Customer Communications 232

Alchemer Mobile

NOVEMBER 10, 2022

It provides the speed and efficiency mobile apps require for constantly changing products while maintaining the security and integrity of existing systems. Check out this webinar with our friends at Rightpoint talking about all of the steps product managers need to take after an app launch. Watch the full video here. Kin + Carta.

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Feedback Software Analytic Tools Reporting Tools Data Visualization 256

Userpilot

APRIL 30, 2024

To measure the value you deliver, create a system of relevant value metrics, like NPS or Customer Lifetime Value (CLV). Another way to deliver more customer value is by educating them, for example, through product-led webinars. Develop a value-based metrics system How do you know how much value you deliver to your customers?

Feedback Software 89

Feedback Software Analytic Tools Product Research Data Visualization 89

Userpilot

FEBRUARY 20, 2024

If you’re interested in learning how to build a product roadmap that’s backed by data , Lusine covers all of it in this value-packed webinar. Register to watch the webinar. Product usage dashboard : This dashboard allows you to see all your engagement and product usage metrics in one place, simplifying decision-making.

Data Visualization 86

Data Visualization Feedback Software Research Software User Testing 86

Usersnap

SEPTEMBER 9, 2021

Ever found yourself getting loads of feedback, but didn’t have the customer feedback system in place to do something with it all? This is why when you’ve got a rock-solid customer feedback system in place, you’re ready to meet customer expectations. The customer feedback system learning.

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Feedback Software Research Software User Testing Reporting Tools 52

Userpilot

MAY 8, 2024

Educate customers with resources in multiple formats like blogs, webinars , or videos. Social media listening – with tools like Brand24 you can monitor what your customers say about your product on social media, forums, or review sites. Brand24 dashboard. Userpilot webinars. Video tutorials. Training courses.

Data Visualization 88

Data Visualization User Testing Customer Feedback Analytic Tools 88

Userpilot

APRIL 22, 2024

Encouraging referrals and reviews to expand word-of-mouth. Learn about secondary onboarding on this free webinar. This can involve engaging existing users with educational content such as webinars, slideouts, or tutorials and triggering them when relevant. Inviting users to register for a webinar with Userpilot.

Analytic Tools 70

Analytic Tools Feedback Software Research Software Customer Experience 70

eG Innovations

JULY 2, 2021

Last week, we hosted a great webinar with our partner Conversant Group. A colleague and I were answering questions during the live webinar and we received a lot of questions. One of my favorite aspects of participating in these webinars is the high quality and breadth of questions that we receive from our attendees.

Analytic Tools 105

Analytic Tools Reporting Tools Data Visualization Customer Experience 105

UX Planet

FEBRUARY 1, 2024

Why this Industry The finance industry presents a compelling opportunity for designing applications due to the significant and widespread challenges outlined in the problem statement. Seamless integration with banking platforms for quick fund transfers and a flexible invoicing system would be crucial.

Analytic Tools 89

Analytic Tools Data Visualization Research Software Reporting Tools 89

Userpilot

FEBRUARY 20, 2023

Improve your relationship with users by collecting and acting on feedback and providing support through webinars and help center articles. User onboarding is a multi-channel system of guiding new users to derive value from your product. Immediately after signup, your Loom dashboard is populated by videos from Loom.

Analytic Tools 79

Analytic Tools Data Visualization Feedback Software Customer Feedback 79

Userpilot

DECEMBER 6, 2022

Marketing Resource Management (MRM) refers to a set of marketing technologies and processes focused on streamlining and centralizing marketing assets, operations, workflows, and information into a single system. As part of your MRM system, a budgeting tool centralizes expense plans and ensures every department and team has enough.

Analytic Tools 83

Analytic Tools Feedback Software Reporting Tools Customer Experience 83

Intercom, Inc.

DECEMBER 12, 2018

Zoom – webinars. One-on-one meetings and conference calls are Zoom’s bread and butter, but it’s also a damn fine tool for hosting webinars that can drive people to your website. Bonus: You can now enable visitors and users to register for webinars directly in the Intercom Messenger with our Zoom integration.

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Analytic Tools Research Software Feedback Software Reporting Tools 223

Userpilot

JULY 18, 2023

Dedicated NPS analytics , including qualitative response tagging NPS dashboard. offers 3 plans: Essential – from $39/user/month Pro – from $89/user/month Enterprise – custom pricing G2 review 4.5/5 user/month Enterprise – custom pricing G2 review 4.3/5 – for product/software development Aha!

Analytic Tools 84

Analytic Tools Feedback Software Research Software Reporting Tools 84

Intercom, Inc.

DECEMBER 17, 2018

The research process for even small purchases can be long and difficult: there are reviews to read, content to consume, docs to check, and questions to be asked. Think about evergreen resources you could have your support team send to customers while your chat is winding down, like: Upcoming or previously recorded webinars. Blog posts.

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Research Software Reporting Tools User Testing Feedback Software 217

Userpilot

SEPTEMBER 2, 2022

Tools reviewed: Userpilot, UserGuiding , Chameleon , Help Scout, TalentLMS, Skilljar, Docebo, Intellum, and SAP Litmos. We’ll provide a detailed review of some of the top products later. Let the reviews (below) and a demo trial convince you. And to maintain the system. What is customer education? Key features.

Analytic Tools 92

Analytic Tools Feedback Software Reporting Tools Education 92

Gainsight

SEPTEMBER 8, 2020

For an in-depth understanding of each of these business challenges, don’t miss the remaining webinars in our GameChangers Playbook series. ADP has saved time and money using custom dashboards and workflows and by pivoting, when needed, in response to feedback and surveys. Dive deep on dashboards . Opaqueness everywhere (almost).

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Data Visualization Feedback Software Customer Feedback Reporting Tools 52

Userpilot

MAY 6, 2024

Your promoters, on the other hand, could be targeted with messages encouraging them to review the product on sites like G2 or take part in referral programs. Technographic data Technographic data includes information about the technologies the user interacts with, like the operating system, browser type, or device used.

Analytic Tools 88

Analytic Tools Data Visualization Feedback Software Research Software 88

Indicative

MARCH 12, 2021

Due in large part to that misalignment, most companies waste between 50-80% of new signups. That was the subject of a recent webinar the Indicative team put together along with our friends at Toucan Toco and Appcues. You can watch the webinar below, or read on for an expert how-to on building a product that drives adoption.

Analytic Tools 101

Analytic Tools Onboarding KPIs Product Research Customer Experience 101

eG Innovations

AUGUST 3, 2021

A few days ago, we hosted a very well received webinar presented by Barry Schiffer (CTP) from eG’s Benelux team and George Spiers , CTP and real-world Citrix Administrator. A colleague and I were answering questions during the live webinar, and we received a lot of questions. Questions & Answers. in a home office?

Analytic Tools 52

Analytic Tools Data Visualization Research Software Reporting Tools 52

Userpilot

MARCH 21, 2024

Implementing loyalty programs to reward users who provide feedback, reviews, and referrals to boost retention and advocacy. For example, you can start hosting webinars if your target audience is into learning more about their JTBDs. Userpilot ’s webinars designed to acquire and engage customers. Userpilot ’s product analytics.

User Testing 90

User Testing Analytic Tools Research Software Feedback Software 90

Userpilot

OCTOBER 3, 2023

Reviews and ratings to gather testimonials and build advocacy for your product. You can also target relevant user segments and then send them webinar invitations, tooltips, etc. Using an annual billing system can ensure long-term commitment and more time to prove your product’s worth to customers to increase customer lifetime value.

Onboarding KPIs 93

Onboarding KPIs Customer Experience User Testing Customer Feedback 93

Gainsight

AUGUST 26, 2021

Your customer success platform is a powerful tool for collecting data and generating metrics from across your enterprise systems, pulling together information from sales to resource planning. At a higher level, organizations can also track department- and team-wide progress toward specific targets using configurable dashboards.

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User Friction Feedback Software Data Visualization Customer Experience 52

Userpilot

MARCH 17, 2022

This can be done through live webinars or 1-on-1 calls. This can be webinars , 1-on-1 calls, or other types of resources with the sole focus of giving end-users a deeper understanding of the product. The SaaS product is quite complex due to the nature of the solutions it provides. triggers for in-app guides, and.

Analytic Tools 99

Analytic Tools Feedback Software User Testing Customer Experience 99

Gainsight

DECEMBER 5, 2019

And then an email for a marketing webinar about the new feature might show up in their inbox the next day. Register now for our webinar on combining human and in-app comms. Admins want to know everything about the system, but aren’t necessarily “using” the core features. Drive coordinated new feature adoption.

Customer Experience 77

Customer Experience Feedback Software User Testing Customer Feedback 77

eG Innovations

JULY 4, 2019

Webinar: Citrix Troubleshooting 101 ». Citrix administrators often struggle with managing logon times effectively, mainly due to the complexity of their environments and the various components that need to be performing optimally. When launch.ica has not opened automatically, this is normally due to a browser configuration issue.

Reporting Tools 89

Reporting Tools Technical Review Systems Review Customer Experience 89

Gainsight

AUGUST 31, 2020

We will share the lessons here but also encourage you to sign up for the live webinar series here. . It is a stationary bike system built with a large screen at the front, enabling users to live stream or follow on-demand workouts at home. working on radar systems. Some of you may have heard of the Peloton Cycle.

Data Visualization 52

Data Visualization Analytic Tools Reporting Tools Feedback Software 52

eG Innovations

FEBRUARY 25, 2019

At eG Innovations, we recently joined forces with a Citrix CTP George Spiers to deliver a webinar on the topic “Citrix Troubleshooting 101.” More than 650 people participated in this engaging live webinar. The process of elimination can be applied to three particular troubleshooting tactics that were highlighted in the webinar.

Reporting Tools 63

Reporting Tools Analytic Tools Data Visualization Systems Review 63

eG Innovations

FEBRUARY 17, 2020

You want your end-users to experience less technical faults by having a system in place that allows you and the team to be more proactive. For example, when using Azure IaaS to store data, applications, operating systems, when application servers or desktops are hosted in the cloud, you still need to monitor those.

Data Visualization 59

Data Visualization Analytic Tools Reporting Tools Weak Development Team 59

eG Innovations

AUGUST 11, 2022

A couple of colleagues and I were answering questions during the live webinar, and we received a LOT of questions. One of the most rewarding things about participating in these webinars is the high quality and breadth of questions that we receive from our attendees. 1 About Citrix Monitoring Tools. 2 About Citrix Deployments.

Analytic Tools 52

Analytic Tools Data Visualization Reporting Tools Research Software 52

Gainsight

APRIL 17, 2019

So as business is becoming more real-time—information being collected and digested for immediate use in decision-making—the layers of abstraction between a CEO and the key stakeholders and systems must be reduced. In reviewing a feature. I meet with one to two feature teams a week to review their recent progress and the roadmap.

Analytic Tools 79

Analytic Tools Feedback Software Data Visualization Customer Experience 79

Gainsight

MAY 21, 2021

These can include: An MVP launch to get users in the system quickly. Internal reviews with subject matter experts across the company to make sure we are providing best-in-class recommendations. Hosted a webinar about it. A discovery readout to show the customer we understand their business. We Cranked-Up Our Best Practices.

Reporting Tools 52

Reporting Tools Data Visualization Feedback Software User Testing 52

Userpilot

JULY 25, 2022

They’re with you for the price and will consider leaving when you make upward reviews of your prices. You have their patronage provided they continue to get value from your reward system. This is probably the most used customer reward system, and for obvious reasons—points are easy to earn and redeem. Mixpanel dashboard.

Analytic Tools 85

Analytic Tools Feedback Software User Testing Customer Feedback 85

Gainsight

JULY 16, 2021

Second, if it does offer you those features to shift from basic reporting to more sophisticated reports and dashboards, are you educated and using them to your advantage? Their responses may prove valuable in “tweaking” your health score system. It can also aid in making more data-driven decisions.

Data Visualization 40

Data Visualization Analytic Tools Reporting Tools Feedback Software 40

eG Innovations

SEPTEMBER 3, 2021

Solution architects and system administrators are becoming coders and scripting is becoming part of their day-to-day job, whilst in parallel a raft of vendors is providing products to try and help avoid this need to script and address the shortage of staff with those skills to script and code this now necessary functionality.

Software Review 52

Software Review Analytic Tools Reporting Tools Data Visualization 52

Mironov Consulting

JUNE 28, 2018

As noted above, enterprise sales may take 9-18 month to close, with dozens of interactions through many channels: social media, webinars, in-person meetings, drip email campaigns, peer references, Gartner/Forrester reports, business press coverage. If retention is highest among dashboard users, can we make sure trial users see that feature?

Enterprise 105

Enterprise User Testing Data Visualization Product Research 105

Userpilot

JUNE 7, 2021

Customer.io – Dashboard. ActiveCampaign – Dashboard. There are some G2 crowd reviews that suggest the team has become slow to respond as compared to how they were in the past so a call with them to set expectations would not be a bad idea. It enables users to launch campaigns from a single dashboard.

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Data Visualization 52