Userpilot

JANUARY 8, 2024

Host product webinars to reach your target audience Develop webinar content that educates your audience on industry trends, common challenges, and how your product addresses these issues. Unless necessary, don’t put a price tag on the webinars; just gate the entry with a lead collection form.

Analytic Tools 104

Analytic Tools Research Software Feedback Software Customer Experience 104

UX Planet

FEBRUARY 1, 2024

Why this Industry The finance industry presents a compelling opportunity for designing applications due to the significant and widespread challenges outlined in the problem statement. Seamless integration with banking platforms for quick fund transfers and a flexible invoicing system would be crucial.

Analytic Tools 94

Analytic Tools Data Visualization Research Software Reporting Tools 94

Userpilot

JULY 15, 2022

The dark funnel exists because third-party content platforms, social media channels, and offline conversations can neither be tracked nor controlled by conventional marketing systems. Industry blogs, social media channels, influencers and subject matter experts, product review websites, and offline conversations contribute to the dark funnel.

Analytic Tools 95

Analytic Tools Research Software Feedback Software Data Visualization 95

Userpilot

SEPTEMBER 12, 2022

It may be reading articles on your blog, engaging with ads, leaving reviews, contacting the support team, and so on. Acquisition stage: Engaging with your digital ads, reading reviews on product listing platforms, and booking a demo or signing up for a trial. Reading reviews on product listing platforms. Revenue (Expansion).

Analytic Tools 97

Analytic Tools Feedback Software User Testing Customer Experience 97

Userpilot

JANUARY 29, 2024

Communicate your product’s value with clear instructions and use webinars to improve customer engagement. SaaS UX design focuses on creating an intuitive, user-friendly, and efficient interface that allows users to easily accomplish their tasks and goals within the software. Why is UX design important in SaaS?

Feedback Software 104

Feedback Software Analytic Tools Research Software Data Visualization 104

Alchemer Mobile

NOVEMBER 25, 2019

In this webinar, Robi Ganguly, CEO and Co-Founder, Apptentive and Ben Johnson, VP Mobile Strategy, Rightpoint will cover the essentials to have in place both pre- and post-launch in order to provide the best customer experience possible. Welcome to today’s webinar. Getting your app up and running is only half the battle.

Feedback Software 147

Feedback Software Research Software User Testing Customer Experience 147

Userpilot

JANUARY 7, 2022

A good onboarding system will positively impact metrics like activation , retention , feature usage and Time to Value. To build a good primary onboarding system, you’ll need to segment your users, create a signup flow and a welcome screen , then serve users with a checklist and walkthrough that are customized to their individual needs.

Analytic Tools 95

Analytic Tools Feedback Software Onboarding KPIs User Testing 95

Userpilot

MARCH 21, 2024

Implementing loyalty programs to reward users who provide feedback, reviews, and referrals to boost retention and advocacy. If you need to enhance the product experience throughout the customer lifecycle, why not book a Userpilot demo to see how you can implement all these strategies without coding?

User Testing 102

User Testing Analytic Tools Research Software Feedback Software 102

Gainsight

JANUARY 4, 2024

Carie Buchanan, CXO, and Savannah Greene, Director of Solutions Marketing at Popmenu , shared their approach during our Essentials Business Review webinar. The integration of critical systems creates synergy among teams, which has helped the entire Popmenu team scale operations, break down silos, and work together more effectively.

Analytic Tools 52

Analytic Tools Data Visualization Customer Experience Webinar 52

Userpilot

MARCH 17, 2022

People are not likely to find value in a software product if they are left alone to figure everything out. End-user training is all about educating customers on what software offers and how they can maximize their usage. This can be done through live webinars or 1-on-1 calls. Let’s get started! It reduces customer churn.

Analytic Tools 105

Analytic Tools Feedback Software User Testing Customer Experience 105

Gainsight

SEPTEMBER 22, 2023

HubSpot shot to fame due largely to its laser focus on inbound marketing. Put yourself in your customers’ shoes: Are you more likely to buy a product from a company you know has your back (via customer training) or one that’ll onboard you and then leave you out to dry with a traditional help center and occasional webinar?

Education 52

Education User Friction Customer Experience Customer Feedback 52

Gainsight

JANUARY 31, 2022

Their partnership allows employers to advertise jobs across both platforms from one system. . Every year, Totaljobs performs a customer engagement survey via a third-party reviewer. That was partly due to Totaljobs’ significant internal technology resource that builds all the platforms they use. Lessons Learned .

Analytic Tools 95

Analytic Tools Feedback Software Customer Communications Technical Review 95

Userpilot

NOVEMBER 28, 2022

This article shows the common reasons for churn, outlines ten ways to get your users back, and the right engagement software to use. Customer reengagement software to consider: Userpilot, Drip, Hubspot. Churn can sometimes be involuntary—where users leave your platform due to payment issues, system errors, etc.

Feedback Software 95

Feedback Software Analytic Tools User Friction Customer Feedback 95

Userpilot

JULY 13, 2021

Building a walkthrough using a dedicated tool is much easier than coding it from scratch. The best walkthrough software on the market is Userpilot. Many SaaS products have complex internal systems which are not immediately intuitive to use for new employees. Of course, setting up a system this automated requires the right tools.

Analytic Tools 98

Analytic Tools Onboarding KPIs Customer Experience Data Visualization 98

Gainsight

MARCH 12, 2024

.” While the topic of measurement often invites lively debate, measurement purely about course effectiveness is relatively straightforward because you can measure it with metrics available in many learning management systems (LMS). Then, Lila and her team review that feedback and iterate courses accordingly.

Customer Feedback 52

Customer Feedback User Testing Feedback Software Customer Experience 52

ProductPlan

FEBRUARY 1, 2023

Far more likely is that the product team identified a burning pain point, performed diligent research on the available options, carefully constructed a business case for management, and finally got the green light for a limited trial or a few seats to kick the tires. But those attributes may not be as readily apparent to your coworkers.

Feedback Software 52

Feedback Software Data Visualization Research Software User Friction 52

Userpilot

AUGUST 18, 2022

Build a fully-loaded resource center with video tutorials , webinars, and help articles. Amplify status seekers by inviting them to appear on podcasts and webinars or have them speak at live events. Offer opportunities to share their knowledge in podcasts, webinars, videos, or at events. The Hierarchy of Advocate Needs.

User Testing 97

User Testing Customer Experience Customer Feedback Feedback Software 97

eG Innovations

JULY 4, 2019

Webinar: Citrix Troubleshooting 101 ». Citrix administrators often struggle with managing logon times effectively, mainly due to the complexity of their environments and the various components that need to be performing optimally. When launch.ica has not opened automatically, this is normally due to a browser configuration issue.

Reporting Tools 89

Reporting Tools Technical Review Systems Review Customer Experience 89

Userpilot

JUNE 14, 2021

Marketing automation is the process of using software and technologies designed for product marketers to automate repetitive tasks with the end goal of eliminating human error and build contextual and consistent experiences for the users across each stage of the journey. Like joining a webinar they subscribed to.

Feedback Software 52

Feedback Software Analytic Tools Strategy Marketing 52

Indicative

MARCH 12, 2021

Due in large part to that misalignment, most companies waste between 50-80% of new signups. That was the subject of a recent webinar the Indicative team put together along with our friends at Toucan Toco and Appcues. You can watch the webinar below, or read on for an expert how-to on building a product that drives adoption.

Analytic Tools 101

Analytic Tools Onboarding KPIs Product Research Customer Experience 101

Gainsight

DECEMBER 8, 2022

The company has two products, a Management Information System to automate school workflows, saving teachers time, and benchmarking analytics to identify areas of concern and reduce time to intervention. Zubair’s team was looking to increase engagement opportunities outside of the team’s KBRs (Karbon Business Reviews). . Learn More.

Customer Experience 52

Customer Experience Analytic Tools Strategy Reporting Tools 52

Userpilot

SEPTEMBER 5, 2022

So why not try a Userpilot demo to apply your new skills without coding? It fits as a training program because it includes multiple leadership sessions and coaching for your staff on implementing, using, and improving customer success systems. Executive business reviews. Hubspot’s Academy customer service training.

User Testing 93

User Testing Customer Experience Customer Feedback Certifications 93

Gainsight

AUGUST 31, 2020

We will share the lessons here but also encourage you to sign up for the live webinar series here. . It is a stationary bike system built with a large screen at the front, enabling users to live stream or follow on-demand workouts at home. working on radar systems. Some of you may have heard of the Peloton Cycle.

Data Visualization 52

Data Visualization Analytic Tools Reporting Tools Feedback Software 52

Agile Velocity

MAY 14, 2020

DevOps is the practice of software development (Dev) engineers and of IT operations (Ops) working together during a product’s entire lifecycle, from design through development to production support, in order to shorten the total lead time (from concept to cash) and to provide predictable delivery of high-quality products. And NOW” Sorry.

Feedback Software 98

Feedback Software Agile Analytic Tools Data Visualization 98

Gainsight

JULY 27, 2022

As CS teams incorporate digital technology into their systems and processes, they’ll be better positioned to give customers more of what they want: more personalized user journeys and more self-service options. system administrators) who are more open to a digital experience. Digital-led CS is not at odds with human-led CS.

Customer Communications 59

Customer Communications Customer Experience Technical Review Data Visualization 59

Userpilot

FEBRUARY 25, 2024

We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. GainsightPX is a powerful product experience platform that helps you gather insights into how users interact with your software or app. Let’s get started! Dialog audience. Dialog templates.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 52

eG Innovations

FEBRUARY 25, 2019

At eG Innovations, we recently joined forces with a Citrix CTP George Spiers to deliver a webinar on the topic “Citrix Troubleshooting 101.” More than 650 people participated in this engaging live webinar. The process of elimination can be applied to three particular troubleshooting tactics that were highlighted in the webinar.

Reporting Tools 63

Reporting Tools Analytic Tools Data Visualization User Testing 63

Gainsight

AUGUST 26, 2021

Your customer success platform is a powerful tool for collecting data and generating metrics from across your enterprise systems, pulling together information from sales to resource planning. You can schedule a free personalized demo of Gainsight , or watch our recent webinar on The Value of Teammate Success here !

User Friction 52

User Friction Feedback Software Data Visualization Customer Experience 52

Gainsight

APRIL 17, 2019

The move to the cloud and to software-as-a-service (SaaS) models changed a lot of things about business. Yet for many cloud CEOs, the only part of their business that they are the most blind about is the aspect that’s most existential to being a software company—namely the product. In reviewing a feature. Business has changed.

Analytic Tools 79

Analytic Tools Feedback Software Data Visualization Customer Experience 79

Userpilot

APRIL 28, 2023

Educational resources in multiple formats, like recorded webinars, interactive walkthrough replays, etc., Configuration guides: Help you provide detailed instructions on installing, setting up, or integrating the app into the users’ existing software with technical guides. let customers learn at their own pace and preference.

Analytic Tools 79

Analytic Tools Feedback Software Research Software Data Visualization 79

Innovatemap

JUNE 9, 2020

Decisions had to be made about how much they wanted to code themselves and what off-the-shelf solutions they could work with. I signed a contract on Friday evening and we had the system up and running by the end of the next week, everybody was live,” says Sherry. Five hands-on training webinar sessions were held.

Technical Review 52

Technical Review Fractional CTO Systems Review Healthcare 52

Userpilot

JANUARY 21, 2021

Easy to use (really no code required), moderately priced based on MAUs only (with all features available in all pricing plans!), After installation, do you need to do any coding to make the most of it? and with great supporting features ranging from A/B testing, through NPS to a Resource Center, Userpilot is a great contender.

Analytic Tools 84

Analytic Tools Feedback Software Reporting Tools Data Visualization 84

ProductPlan

JULY 19, 2021

When your boss requests that you use the new ERP system, workplace etiquette requires you to follow up on the request. So what happens when that ERP system uses terminology employees don’t understand? So what happens when that ERP system uses terminology employees don’t understand?

Customer Experience 52

Customer Experience User Testing User Experience Reporting Tools 52

ProductPlan

MARCH 17, 2021

Any time you launch a new idea, a new product, or a new system, ask yourself the following questions: #1 Who will this serve? #2 For example, if you discover that most customers want to receive their purchases in the fastest possible time, you could use retail inventory management software to speed things up. Putting Customers First.

User Testing 63

User Testing Reporting Tools Data Visualization Customer Feedback 63

Gainsight

NOVEMBER 7, 2023

Customer data scattered across various systems, workflows bottlenecked by manual processes, and an overarching need for a more unified and efficient approach. Sana Benefits recently shared how it was able to overcome these challenges in its first year with Gainsight in a recent Essentials Business Review webinar.

Customer Communications 52

Customer Communications Systems Review Technical Review Software Review 52

Userpilot

JULY 25, 2022

They’re with you for the price and will consider leaving when you make upward reviews of your prices. You have their patronage provided they continue to get value from your reward system. This is probably the most used customer reward system, and for obvious reasons—points are easy to earn and redeem. Referral programs.

Analytic Tools 96

Analytic Tools Feedback Software User Testing Customer Feedback 96

Userpilot

FEBRUARY 25, 2024

We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. GainsightPX is a powerful product experience platform that helps you gather insights into how users interact with your software or app. Let’s get started! Dialog audience. Dialog templates.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52