Userpilot

APRIL 10, 2024

Knowledge base creation is critical to enhancing self-service support. As your business grows, you can expect the number of support tickets to increase and the stress levels of your customer service team to go up. TL;DR A knowledge base is a centralized library that offers access to helpful information about a product or service.

Feedback Software 81

Feedback Software Analytic Tools Research Software Data Visualization 81

Userpilot

AUGUST 16, 2023

How to promote data democratization in your SaaS business to improve decision-making ? TL;DR Data democratization is the process of simplifying how data is stored and managed to help non-technical employees access it easily and make data-driven decisions. What is data democratization?

Data Visualization 80

Data Visualization Analytic Tools Feedback Software Reporting Tools 80

Userpilot

MAY 26, 2024

They’re pivotal in transforming interest into sales, setting the stage for the comprehensive insights ahead. Userpilot is a comprehensive tool for funnel analysis in SaaS companies, providing analytics, user engagement, in-app feedback, and no-code solutions to track, analyze, and enhance user behavior within marketing funnels.

Analytic Tools 52

Analytic Tools Feedback Software User Testing Data Visualization 52

Gainsight

NOVEMBER 7, 2023

Customer data scattered across various systems, workflows bottlenecked by manual processes, and an overarching need for a more unified and efficient approach. Sana Benefits recently shared how it was able to overcome these challenges in its first year with Gainsight in a recent Essentials Business Review webinar.

Customer Communications 52

Customer Communications Systems Review Technical Review Software Review 52

Userpilot

JUNE 26, 2023

How to create customer feedback systems to gain insights into user needs ? TL;DR Customer feedback systems are frameworks for collecting, organizing, and analyzing customer feedback for actionable insights. NPS surveys track customer loyalty and provide insights into their satisfaction. Let’s dive in!

Feedback Software 82

Feedback Software Analytic Tools Research Software Customer Feedback 82

UX Planet

FEBRUARY 1, 2024

It will integrate live shopping updates, investment tracking, credit and debit card transactions from multiple banks, bill management, goals tracking, insurance and loan details, tax calculations, and insights on optimising savings. This results in inefficiencies, data disarray, and security risks.

Analytic Tools 90

Analytic Tools Data Visualization Research Software Reporting Tools 90

Userpilot

APRIL 22, 2024

17 customer success best practices you can apply in any SaaS include: Tailoring the onboarding experience using customer data to increase retention and success. Encouraging referrals and reviews to expand word-of-mouth. The best customer success tools include Userpilot, ChurnZero, and Gainsight. Book a demo to give it a try.

Analytic Tools 73

Analytic Tools Feedback Software Research Software Customer Experience 73

Intercom, Inc.

DECEMBER 12, 2018

By early 2018, Brinker had updated it with almost 2,000 more vendors — that’s nearly 7,000 marketing software companies fighting for the same buyers’ attention. The reasons for this growth – high-velocity economics of software innovation, the migration of money from old media to new media, etc.

Analytic Tools 223

Analytic Tools Research Software Feedback Software Reporting Tools 223

Userpilot

JANUARY 29, 2024

To create an effective design for SaaS apps, perform user research , define clear objectives, create and visualize the information architecture, and build your prototypes using device-specific features. Communicate your product’s value with clear instructions and use webinars to improve customer engagement.

Feedback Software 100

Feedback Software Analytic Tools Research Software Data Visualization 100

Userpilot

MAY 9, 2024

Both are useful tools for optimizing your marketing strategy, helping you boost product growth and lead generation. Organize webinars so prospects can learn about your product’s value in real-time. To do that, growth marketing makes use of data-driven product experimentation and optimization. What is demand generation?

Data Visualization 86

Data Visualization Customer Experience User Testing Marketing 86

Userpilot

JUNE 19, 2023

What factors should you consider when choosing a SaaS learning management system to support your customers and employees? And which are the best tools available on the market at the moment? TL;DR A SaaS learning management system (LMS) is a cloud-based solution for delivering educational experiences.

Analytic Tools 85

Analytic Tools Feedback Software Reporting Tools Systems Review 85

Userpilot

JANUARY 8, 2024

Leverage search engine optimization (SEO) in your marketing strategy Identify relevant keywords related to your product or service and optimize your website content accordingly. Be strategic with your SEO; leverage contextual CTAs and have highly optimized landing pages encouraging users to sign up for your tool.

Analytic Tools 99

Analytic Tools Research Software Feedback Software Customer Experience 99

Userpilot

FEBRUARY 22, 2024

We take a deep dive into the strategies of successful SaaS businesses and the tools that power your strategy. You’ll also need to hire the right individuals for your customer support team and invest in training them and providing them with the tools for success. Book a demo to learn how it works today.

Feedback Software 77

Feedback Software Analytic Tools Customer Feedback Customer Experience 77

Userpilot

JULY 15, 2022

The dark funnel exists because third-party content platforms, social media channels, and offline conversations can neither be tracked nor controlled by conventional marketing systems. Industry blogs, social media channels, influencers and subject matter experts, product review websites, and offline conversations contribute to the dark funnel.

Analytic Tools 89

Analytic Tools Research Software Feedback Software Data Visualization 89

Userpilot

JUNE 7, 2021

This curated guide covers 12 SaaS marketing automation tools to help the multi-tasking product marketing ninjas save some time! What are the different types of SaaS marketing automation tools? Best SaaS marketing automation tools for SaaS. Best SaaS marketing automation tools for email. Table of Contents.

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Data Visualization 52

Userpilot

MARCH 21, 2024

TL;DR The customer activity cycle (or lifecycle) represents a customer’s complete journey with a product or service, from initial awareness to eventual advocacy or departure. Collecting customer data with welcome surveys to segment users and personalize the onboarding experience.

User Testing 95

User Testing Analytic Tools Research Software Feedback Software 95

Gainsight

MARCH 12, 2019

Just how accurate are online review aggregators, anyway? If you pull up Google or Yelp for a restaurant, say, you’ll get an aggregate of stars from one to five, the number of reviews counted, and any number of written reviews and qualitative feedback. So why should you care about SaaS reviews? You need SaaS reviews.

Feedback Software 73

Feedback Software Software Review Systems Review Data Visualization 73

Userpilot

OCTOBER 31, 2022

As any savvy product manager will know, picking the right tool is essential to the success of your SaaS – so it’s worth taking the time to choose carefully. Userpilot is a powerful tool that enables you to quickly build personalized, flexible, contextually relevant in-app experiences targeted to different user segments.

Analytic Tools 88

Analytic Tools Feedback Software Onboarding KPIs Data Visualization 88

Userpilot

NOVEMBER 24, 2022

Have you ever wondered why SaaS companies are spending so much on self-service solutions and customer education programs? Launching a customer education program can streamline the customer journey, increase customer retention, and reduce the support costs for your product or service. What is customer education?

Feedback Software 90

Feedback Software Analytic Tools Reporting Tools Data Visualization 90

Userpilot

SEPTEMBER 2, 2022

Self-service , intuitive design, and customization used to be key requirements but today most tools have these, so it’s easy to get lost in the ocean of options. In this article, we’ll look at various customer training tools available on the market. What are the benefits of using customer training software?

Analytic Tools 95

Analytic Tools Feedback Software Reporting Tools Education 95

eG Innovations

JULY 2, 2021

Last week, we hosted a great webinar with our partner Conversant Group. A colleague and I were answering questions during the live webinar and we received a lot of questions. One of my favorite aspects of participating in these webinars is the high quality and breadth of questions that we receive from our attendees.

Analytic Tools 105

Analytic Tools Reporting Tools Data Visualization Customer Experience 105

Usersnap

SEPTEMBER 9, 2021

Ever found yourself getting loads of feedback, but didn’t have the customer feedback system in place to do something with it all? This is why when you’ve got a rock-solid customer feedback system in place, you’re ready to meet customer expectations. The customer feedback system learning.

Feedback Software 52

Feedback Software Research Software User Testing Reporting Tools 52

Userpilot

DECEMBER 6, 2022

It is also one of the busiest, most complex departments, often handling many tools, managing multiple campaigns and events, and coordinating with internal and external stakeholders. The centralization promoted by these tools ensures brand assets and marketing materials are easier to find. What is marketing resource management (MRM)?

Analytic Tools 88

Analytic Tools Feedback Software Reporting Tools Customer Experience 88

Userpilot

FEBRUARY 20, 2023

Improve your relationship with users by collecting and acting on feedback and providing support through webinars and help center articles. Collect product usage data to identify user friction points and track how user groups measure up to their onboarding goals. Improve your onboarding flow today with Userpilot. Create webhooks (a.k.a.

Analytic Tools 84

Analytic Tools Data Visualization Feedback Software Customer Feedback 84

Gainsight

JANUARY 4, 2024

By empowering customers to make the most of its platform, Popmenu demonstrates value well beyond being a service provider to its customers. Carie Buchanan, CXO, and Savannah Greene, Director of Solutions Marketing at Popmenu , shared their approach during our Essentials Business Review webinar.

Analytic Tools 52

Analytic Tools Data Visualization Customer Experience Webinar 52

eG Innovations

SEPTEMBER 3, 2021

Infrastructure as code and automating deployment and scale-up/down in Azure is becoming the new normal. JSON is a widely used open standard file and data format. Terraform is an open-source infrastructure as code software tool for building, changing, and versioning infrastructure. Automation in Azure.

Software Review 52

Software Review Analytic Tools Reporting Tools Data Visualization 52

Userpilot

OCTOBER 3, 2023

Customer journey KPIs, alongside product analytics , help product teams understand if they’re meeting their goals. This insight can help you make informed decisions to optimize your user experience. Reviews and ratings to gather testimonials and build advocacy for your product. Book a demo today to see it in action!

Onboarding KPIs 98

Onboarding KPIs Customer Experience User Testing Customer Feedback 98

Intercom, Inc.

DECEMBER 17, 2018

Live chat is a powerful tool , but only when it’s used properly. If you want to support customers with live chat, you’ll need to make smart decisions about where it’s added to your site, how your customer service team will use it, and how it integrates with your other support processes.

Research Software 217

Research Software Reporting Tools User Testing Feedback Software 217

Userpilot

SEPTEMBER 12, 2022

They can contribute to every stage of the customer journey and uncover insights into customer relationship management. It may be reading articles on your blog, engaging with ads, leaving reviews, contacting the support team, and so on. Referral stage: Customers review your product and recommend it through word-of-mouth.

Analytic Tools 93

Analytic Tools Feedback Software User Testing Customer Experience 93

Userpilot

MARCH 29, 2024

13 top examples of SaaS brand activations include: Userpilot hosts industry webinars to generate brand awareness. Tableau builds trust with potential customers on software review platforms. Through these webinars, Userpilot imparts knowledge that improves the work quality of its target audience. Dropbox referral program.

Branding 89

Branding Analytic Tools Feedback Software User Testing 89

Usersnap

SEPTEMBER 20, 2021

Even if you don’t have your customer feedback software yet, you’re still doing everything possible to satisfy your customers. You and the customer support team are literally treating each customer like royalty, providing super service that matches their needs and wants at every step. Why Do You Need Customer Feedback Software?

Feedback Software 52

Feedback Software Research Software Reporting Tools User Testing 52

Userpilot

MARCH 17, 2022

People are not likely to find value in a software product if they are left alone to figure everything out. End-user training is all about educating customers on what software offers and how they can maximize their usage. This can be done through live webinars or 1-on-1 calls. Let’s get started! What is end-user training?

Analytic Tools 102

Analytic Tools Feedback Software User Testing Customer Experience 102

Userpilot

JANUARY 23, 2023

Userpilot is a versatile product growth platform that can help you collect the necessary data and build personalized in-app experiences code-free. Gain customer insights to develop customer-centric strategies. 2) Use modals to invite users to retention webinars. A webinar retention marketing strategy.

Feedback Software 78

Feedback Software Analytic Tools Onboarding KPIs Customer Experience 78

Userpilot

JANUARY 26, 2023

Check product usage analytics to identify at-risk customers and contact them for help. Net Promoter Score system The Net Promoter Score (NPS) is a CX metric to track customer loyalty by asking users how likely they are to recommend your product or service to others on a scale of 0 to 10. What is customer loyalty?

Analytic Tools 95

Analytic Tools Feedback Software Onboarding KPIs Customer Experience 95

ProductPlan

FEBRUARY 1, 2023

Product teams don’t invest in new product tools without a good reason—we’ve got way too much on our plates to add something else unless we think it will have a meaningful impact. Why are your colleagues not using the new tool A multitude of reasons and excuses for not adopting a new tool exists.

Feedback Software 52

Feedback Software Data Visualization Research Software User Friction 52

Modus Create

FEBRUARY 15, 2023

From financial to healthcare , energy to automotive , organizations are modernizing legacy systems and embracing next-gen technologies. Contrary to popular belief, some of the biggest challenges stifling their progress aren’t tools, engineering, or technology. This often leads to data silos and miscommunication between departments.

Data Visualization 98

Data Visualization Technical Review Automotive Software Review 98

eG Innovations

FEBRUARY 17, 2020

You want your end-users to experience less technical faults by having a system in place that allows you and the team to be more proactive. If any of those services are impacted by a technical fault, the fault needs resolved fast. Citrix Stack Monitoring Tools. Microsoft Azure and Office 365 are monitored 24/7 by Microsoft.

Data Visualization 59

Data Visualization Analytic Tools Reporting Tools Weak Development Team 59