Alchemer Mobile

NOVEMBER 25, 2019

In this webinar, Robi Ganguly, CEO and Co-Founder, Apptentive and Ben Johnson, VP Mobile Strategy, Rightpoint will cover the essentials to have in place both pre- and post-launch in order to provide the best customer experience possible. Welcome to today’s webinar. Getting your app up and running is only half the battle.

Feedback Software 147

Feedback Software Research Software User Testing Customer Experience 147

Innovatemap

JUNE 9, 2020

Sherry and Bart focus on keeping those clinic providers up and running with the proper technology and tools they need to meet patient demands. The Technical Task. There were many technical solutions needed for what might appear to be a simple task. This speaks to our philosophy of our tech stack. We build what we have to.

Technical Review 52

Technical Review Fractional CTO Systems Review Healthcare 52

eG Innovations

JULY 4, 2019

Citrix application and desktop virtualization technologies are widely used by organizations that are embarking on digital transformation initiatives. George is also a Citrix Technology Professional and has contributed immensely to the Citrix community. Webinar: Citrix Troubleshooting 101 ». Thanks for the opportunity.

Reporting Tools 89

Reporting Tools Technical Review Systems Review Customer Experience 89

Gainsight

DECEMBER 8, 2022

The company has two products, a Management Information System to automate school workflows, saving teachers time, and benchmarking analytics to identify areas of concern and reduce time to intervention. Ismet wanted to reimagine the existing tech touch program to improve inefficiencies and provide a better customer experience.

Customer Experience 52

Customer Experience Analytic Tools Strategy Reporting Tools 52

Userpilot

JULY 13, 2021

Building a walkthrough using a dedicated tool is much easier than coding it from scratch. The best walkthrough software on the market is Userpilot. Many SaaS products have complex internal systems which are not immediately intuitive to use for new employees. Of course, setting up a system this automated requires the right tools.

Analytic Tools 98

Analytic Tools Onboarding KPIs Customer Experience Data Visualization 98

Gainsight

JULY 27, 2022

If you’re used to having human beings cover every customer, the idea of surrendering that responsibility to technology can create anxiety—for both you and clients. Some customers—and user personas—don’t want to engage in the quarterly business reviews and check-in calls that are the hallmarks of high-touch CS. A myth is busted.

Customer Communications 59

Customer Communications Customer Experience Technical Review Data Visualization 59

Agile Velocity

MAY 14, 2020

They are key inputs for your business and technology discussions around WHAT to work on. While the Agile movement originated in software development, it has been applied to much more: from medical devices to spacecraft, as well as engineering, marketing, and education. From organizational silos to legacy technology. The big WHY.

Feedback Software 98

Feedback Software Agile Analytic Tools Data Visualization 98

Userpilot

JUNE 14, 2021

Marketing automation is the process of using software and technologies designed for product marketers to automate repetitive tasks with the end goal of eliminating human error and build contextual and consistent experiences for the users across each stage of the journey. Like joining a webinar they subscribed to.

Feedback Software 52

Feedback Software Analytic Tools Strategy Marketing 52

Userpilot

FEBRUARY 25, 2024

We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. If you have a non-technical background, you’re perhaps better off using a GainsightPX alternative. Here’s what you can do with it: Define your target audience using various persona, engagement, and system-based rules.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 52

ProductPlan

MARCH 17, 2021

Any time you launch a new idea, a new product, or a new system, ask yourself the following questions: #1 Who will this serve? #2 For example, if you discover that most customers want to receive their purchases in the fastest possible time, you could use retail inventory management software to speed things up. Tapping into Technology.

User Testing 63

User Testing Reporting Tools Data Visualization Customer Feedback 63

Gainsight

AUGUST 31, 2020

We will share the lessons here but also encourage you to sign up for the live webinar series here. . It is a stationary bike system built with a large screen at the front, enabling users to live stream or follow on-demand workouts at home. working on radar systems. Some of you may have heard of the Peloton Cycle.

Data Visualization 52

Data Visualization Analytic Tools Reporting Tools Feedback Software 52

Alchemer Mobile

NOVEMBER 10, 2022

You also might be reading this post thinking: “Who’s adding new tools to their tech stack right now?” Incorporating these tools into your customer experience tech stack will drive more engagement, gather high-quality customer feedback, and help inform your product roadmap. Supporting tech. This is a valid question.

Feedback Software 256

Feedback Software Analytic Tools Reporting Tools Data Visualization 256

eG Innovations

FEBRUARY 25, 2019

At eG Innovations, we recently joined forces with a Citrix CTP George Spiers to deliver a webinar on the topic “Citrix Troubleshooting 101.” More than 650 people participated in this engaging live webinar. The process of elimination can be applied to three particular troubleshooting tactics that were highlighted in the webinar.

Reporting Tools 63

Reporting Tools Analytic Tools Data Visualization Systems Review 63

Userpilot

APRIL 28, 2023

Educational resources in multiple formats, like recorded webinars, interactive walkthrough replays, etc., Configuration guides: Help you provide detailed instructions on installing, setting up, or integrating the app into the users’ existing software with technical guides.

Analytic Tools 95

Analytic Tools Feedback Software Research Software Data Visualization 95

ProductPlan

MARCH 17, 2021

Any time you launch a new idea, a new product, or a new system, ask yourself the following questions: #1 Who will this serve? #2 For example, if you discover that most customers want to receive their purchases in the fastest possible time, you could use retail inventory management software to speed things up. Tapping into Technology.

User Testing 52

User Testing Reporting Tools Data Visualization Customer Feedback 52

Gainsight

APRIL 17, 2019

The move to the cloud and to software-as-a-service (SaaS) models changed a lot of things about business. Yet for many cloud CEOs, the only part of their business that they are the most blind about is the aspect that’s most existential to being a software company—namely the product. In reviewing a feature. Business has changed.

Analytic Tools 79

Analytic Tools Feedback Software Data Visualization Customer Experience 79

Userpilot

FEBRUARY 25, 2024

We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. If you have a non-technical background, you’re perhaps better off using a GainsightPX alternative. Here’s what you can do with it: Define your target audience using various persona, engagement, and system-based rules.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Gainsight

JULY 16, 2021

You have a technology platform. Using the right CS tech platform should provide you with features and functionality to give you visibility into your customer base. Their responses may prove valuable in “tweaking” your health score system. Well, we believe that perfect practice makes perfect. Does this apply to customer success?

Data Visualization 40

Data Visualization Analytic Tools Reporting Tools Feedback Software 40

Gainsight

NOVEMBER 7, 2023

Customer data scattered across various systems, workflows bottlenecked by manual processes, and an overarching need for a more unified and efficient approach. Sana Benefits recently shared how it was able to overcome these challenges in its first year with Gainsight in a recent Essentials Business Review webinar.

Customer Communications 52

Customer Communications Systems Review Technical Review Software Review 52

Userpilot

JANUARY 21, 2021

Technology and best practice are always moving on, so don’t waste your time checking out last year’s guides. Easy to use (really no code required), moderately priced based on MAUs only (with all features available in all pricing plans!), After installation, do you need to do any coding to make the most of it? Source: demio.com.

Analytic Tools 97

Analytic Tools Feedback Software Reporting Tools Data Visualization 97

Userpilot

JULY 25, 2022

They also tend to be patient when technical issues occur, and can happily provide feedback if you ask. They’re with you for the price and will consider leaving when you make upward reviews of your prices. You have their patronage provided they continue to get value from your reward system. Price-loyal customers.

Analytic Tools 98

Analytic Tools Feedback Software User Testing Customer Feedback 98

eG Innovations

FEBRUARY 17, 2020

You want your end-users to experience less technical faults by having a system in place that allows you and the team to be more proactive. If any of those services are impacted by a technical fault, the fault needs resolved fast. This is currently under Limited Technical Preview. Citrix Cloud is monitored 24/7 Citrix.

Data Visualization 59

Data Visualization Analytic Tools Reporting Tools Weak Development Team 59

Intercom, Inc.

DECEMBER 12, 2018

Known as the Martech 5000 — nicknamed after the 5,000 companies that were competing in the global marketing technology space in 2017, it’s said to be the most frequently shared slide of all time. The reasons for this growth – high-velocity economics of software innovation, the migration of money from old media to new media, etc.

Analytic Tools 223

Analytic Tools Research Software Feedback Software Reporting Tools 223

Intercom, Inc.

MAY 16, 2019

That’s why we recently launched Product Tours , a dead-simple onboarding tool featuring a code-free tour builder, error notifications and quick-start templates. It allows you to maximize a new feature’s value with minimal effort because the feature is part of this system or platform. Carefully consider adding bells and whistles.

Reporting Tools 106

Reporting Tools Feedback Software Research Software Customer Experience 106

The Product Coalition

MAY 26, 2018

And companies across the globe have spent a lot of time and effort over the last few months interpreting privacy policies and legal documents, assessing product, processes and marketing strategies, and reviewing vendor relationships to make their products and businesses complaint to the new regulation. 4 Work Closely with Your Legal Team.

Research Software 60

Research Software User Testing Product Research Customer Experience 60

Userpilot

FEBRUARY 22, 2024

Userpilot helps you create impactful resource centers and deliver proactive customer service without writing any code. A good customer support system has several advantages, including: Customer satisfaction : Prompt and efficient support resolves issues quickly, minimizing frustration and boosting customer satisfaction.

Feedback Software 102

Feedback Software Analytic Tools Customer Feedback Customer Experience 102

Gainsight

JULY 7, 2021

As we kept a close eye on the industry, one large tech event after another was announcing its cancellation or postponement. On the other hand, were they ready to attend another virtual conference after 18 months of staring at Zoom meetings, webinars, Facetime calls, and virtual events? Soon enough, we accepted the inevitable.

Feedback Software 45

Feedback Software Customer Experience Technical Review User Testing 45

Pragmatic Marketing

JULY 13, 2020

In 2018, Digital Lumens introduced technology to monitor and meter critical process and environmental attributes beyond lighting, including temperature, humidity, energy, gases, vibration and carbon monoxide. Digital Lumens began in 2010 as a lighting management system for large industrial customers. New Capabilities Drive a Shift.

Reporting Tools 18

Reporting Tools Customer Experience Data Visualization Technical Review 18

Pragmatic Marketing

JULY 13, 2020

In 2018, Digital Lumens introduced technology to monitor and meter critical process and environmental attributes beyond lighting, including temperature, humidity, energy, gases, vibration and carbon monoxide. Digital Lumens began in 2010 as a lighting management system for large industrial customers. New Capabilities Drive a Shift.

Reporting Tools 18

Reporting Tools Customer Experience Data Visualization Technical Review 18

Pragmatic Marketing

JULY 13, 2020

In 2018, Digital Lumens introduced technology to monitor and meter critical process and environmental attributes beyond lighting, including temperature, humidity, energy, gases, vibration and carbon monoxide. Digital Lumens began in 2010 as a lighting management system for large industrial customers. New Capabilities Drive a Shift.

Reporting Tools 18

Reporting Tools Customer Experience Data Visualization Technical Review 18

Gainsight

NOVEMBER 22, 2022

There is increased pressure on tech buyers to make sure there is a clear need, quick value, and obvious ROI for any software purchase. There are a lot of reasons buying CS technology has unique considerations. Why should Customer Success have its own tech stack? . Those systems are built to be fundamentally different.

Technical Review 52

Technical Review Systems Review Customer Experience Software Review 52

Userpilot

APRIL 21, 2024

By integrating customer support directly into your software app or website, you can: Boost user retention. Web app customer support offers much more functionality and a better user experience compared to mobile app support due to the larger screen size and more feature space. Improve customer satisfaction. Book a demo to learn more.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Embedded Analytics 98

Userpilot

SEPTEMBER 2, 2022

Customer education platforms are software specifically designed to make onboarding and continuous user education easy. Benefits of customer training software: Improved customer experience and customer satisfaction, better onboarding , reduced time to value , increased customer engagement , etc. What is customer education? Integrations.

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Education 98

Userpilot

JANUARY 26, 2023

Loyal customers don’t go about searching for alternative solutions, tend to be patient when technical issues occur, and can happily provide feedback if you ask—they’re your best customers. Create NPS surveys code-free with Userpilot. Implement loyalty programs to encourage referrals and product engagement.

Analytic Tools 98

Analytic Tools Feedback Software Onboarding KPIs Customer Experience 98

Userpilot

JUNE 19, 2019

For more complicated, feature-rich products, you’ll need a mixture of in-app onboarding , and other training programs such as webinars, help documentation, and one-on-one walkthroughs. They can explain it in less technical terms, and it saves you the time and effort. Technically, this isn’t a step in the journey.

Analytic Tools 84

Analytic Tools Feedback Software Onboarding KPIs Data Visualization 84

Gainsight

SEPTEMBER 28, 2020

When these customers are removed from a higher segment and placed in the “tech touch” or “low touch” level, it is tempting to overlook them. You may find that tech touch or low touch customers have the combined ability to be more profitable than expected in the long term. Managing New Tech-Touch Customers.

Technical Review 98

Technical Review Analytic Tools Customer Experience Data Visualization 98

Amir Rozenberg

MAY 18, 2017

These could include retail-oriented videos, such as product recommendations, reviews and assembly demos or product troubleshooting guides. Also, the evolution of technology enabled both ad-hoc content broadcast from individual contributors as well as the consumption of movies and series on mobile devices.

User Testing 48

User Testing Feedback Software Product Research Customer Experience 48