UX Planet

DECEMBER 11, 2023

Where would the world be without the lasting impact of Voice Tech Global? As a student, you will also gain access to exclusive live webinars with prominent guest speakers. CDI Student Review(s): My friend Aliena Cai featured a review of CDI on her youtube channel last year. Find it at this referral link.

Technical Review 77

Technical Review Certifications Software Review Feedback Software 77

Alchemer Mobile

AUGUST 6, 2020

12 Product Management Myths | Due to its murkiness, there are a few common myths that plague product management across industries and company size. During the webinar, Apptentive’s product team shares why it is important to listen deeply to your customers, and how you can use customer feedback to build a truly stellar product.

Feedback Software 179

Feedback Software User Testing Data Visualization Product Research 179

Gainsight

AUGUST 24, 2020

Such tech-touch onboarding would boost brand affinity for end-users who embrace (and would likely evangelize) a product with robust features and functionality that’s also easy to navigate and has built-in responsiveness and support. . We’ve identified three critical steps for optimizing tech-touch customer onboarding. The next step?

Onboarding KPIs 105

Onboarding KPIs Technical Review Data Visualization Feedback Software 105

Userzoom

MAY 20, 2020

The following tips are taken from our latest on-demand webinar , where Mary Luong, Sr. You can download the full webinar below…. WATCH THE WEBINAR. 1) Don’t be too technical. 1) Don’t be too technical. Regardless of whether you work in the tech sector or not, your business and industry has jargons and acronyms.

User Testing 120

User Testing Research Software Customer Feedback Technical Review 120

Userpilot

APRIL 16, 2020

It was a bit of the case of “overpromise and underdeliver”‘ – said Rachel Lightfoot, Co-Founder, TouchRight Software. This requires a lot of technical knowledge to just get started. As a tech-savvy person, however, without a background in software development – Rachel was looking for a low-tech solution.

Research Software 80

Research Software Reporting Tools Data Visualization Software Review 80

Userpilot

JANUARY 17, 2023

It involves adapting your product to your customer’s ever-changing expectations through in-app surveys and review gathering, making it timeless. It can involve installations, integrating software, high-touch guidance, and a lot of support throughout the process. Create one code-free with Userpilot. Optimization.

Feedback Software 96

Feedback Software Research Software Onboarding KPIs Customer Experience 96

Userpilot

APRIL 8, 2022

Userpilot is a digital adoption platform that allows teams to build custom user onboarding experiences without any coding. Appcues get better reviews for the ease of administration. Get a Userpilot demo and see why reviewers rank it higher compared to Appuces. Userpilot is a code-free product experience software.

Analytic Tools 97

Analytic Tools Data Visualization Software Review Customer Experience 97

Gainsight

JANUARY 31, 2022

This situation is especially true when the company is in hyper-growth and introducing specialized customer success technology. For Gainsight, one of the best examples we have seen of a company successfully incorporating CS as an ethos and a technology in a time of hyper-growth is Totaljobs. The Role of Technology.

Analytic Tools 95

Analytic Tools Feedback Software Customer Communications Technical Review 95

Alchemer Mobile

NOVEMBER 25, 2019

In this webinar, Robi Ganguly, CEO and Co-Founder, Apptentive and Ben Johnson, VP Mobile Strategy, Rightpoint will cover the essentials to have in place both pre- and post-launch in order to provide the best customer experience possible. Welcome to today’s webinar. Getting your app up and running is only half the battle.

Feedback Software 147

Feedback Software Research Software User Testing Customer Experience 147

Userpilot

JANUARY 30, 2023

Offering educational webinars showcasing the value of your product, like Userpilot. It illustrates the distribution of different types of technology users. of the market) are excited about trying products and testing new technology. Now, they are reviewing it and comparing it with your competitors to see if you're worth it.

User Testing 93

User Testing Feedback Software Research Software Onboarding KPIs 93

Userpilot

NOVEMBER 15, 2021

UserGuiding is a no-code tool for user onboarding. To make an informed decision before you invest in the software, it's essential to understand the benefits and drawbacks of UserGuiding: Pros. UserGuiding reviews. Let's take a closer look at some of the user reviews that their customers posted online.

Analytic Tools 93

Analytic Tools Feedback Software Reporting Tools Onboarding KPIs 93

Gainsight

DECEMBER 10, 2018

Before you say, “ thank u, next ” to 2018, check out Gainsight’s top blog posts, webinars, and resources of 2018. The more we can speak a common language in business as in technology, the more modular our solutions can be. Top 5 Customer Success Webinars of 2018. How to Run a Cross-Functional Quarterly Business Review.

Webinar 71

Webinar Blog Customer Experience Customer Feedback 71

Userpilot

FEBRUARY 28, 2023

Organize webinars to help users adopt more advanced features. Review your product analytics, and A/B test your in-app messaging for added context. Userpilot is a no-code solution where you can track product metrics and build interactive experiences that improve adoption. Example of a product release webinar slideout.

Analytic Tools 92

Analytic Tools Feedback Software User Testing Data Visualization 92

Gainsight

SEPTEMBER 22, 2023

Technology companies, in particular, adopted these points of differentiation to gain market share. HubSpot shot to fame due largely to its laser focus on inbound marketing. The proliferation of technology and low barriers to entry mean that anyone can start a business. Thought Leadership Think of any well-established company.

Education 52

Education User Friction Customer Experience Customer Feedback 52

PMLesson's Ace the PM Interview

APRIL 2, 2020

We've done the due diligence for you and compiled a list of some of the greats. job placement within 180 days General Assembly is a private education company founded in 2011 that offers full-time and part-time courses in software engineering, user experience design, digital marketing, and data science. Success Rate: 91.9%

Data Visualization 52

Data Visualization Artificial Inteligence Technical Review Software Review 52

Userpilot

FEBRUARY 22, 2024

According to Havard Business Review, customer acquisition requires 5 to 20 times more resources than customer retention. Face-to-face webinars can help you unlock consistent value for your customers and improve customer retention. Create a checklist code-free with Userpilot. Use notification banners to prevent involuntary churn.

Analytic Tools 52

Analytic Tools Feedback Software Research Software User Testing 52

Userpilot

JANUARY 29, 2024

Communicate your product’s value with clear instructions and use webinars to improve customer engagement. SaaS UX design focuses on creating an intuitive, user-friendly, and efficient interface that allows users to easily accomplish their tasks and goals within the software. Why is UX design important in SaaS?

Feedback Software 104

Feedback Software Analytic Tools Research Software Data Visualization 104

Userpilot

JUNE 30, 2023

Userpilot has hundreds of positive reviews: it’s a powerful platform available at a range of viable price entry points. Userpilot has an extremely impressive resource center offering: It’s completely no-code, meaning you don’t need to be a tech whizz to quickly build, edit and display something impressive.

Analytic Tools 96

Analytic Tools Embedded Analytics Data Visualization User Testing 96

Userpilot

APRIL 21, 2024

no technical skills). build in-app experiences that increase product adoption and retention without coding). In addition to our blog, we host regular webinars where potential and prospective users can learn how to use Userpilot to solve specific problems. Userpilot webinar thank-you page. Company details (e.g.

Research Software 91

Research Software Feedback Software User Testing Reporting Tools 91

Userpilot

OCTOBER 1, 2022

Self-service or tech-touch onboarding provides customers with the guidance and resources they need to learn and use the product themselves. This practice has evolved so much, and customer-facing teams now use technology like emails, video calls, etc., It’s easily scalable and can be automated using no-code self-service tools.

Feedback Software 87

Feedback Software Data Visualization Customer Experience User Testing 87

Userpilot

JULY 13, 2021

Building a walkthrough using a dedicated tool is much easier than coding it from scratch. The best walkthrough software on the market is Userpilot. Why is it important to use walkthrough software to build interactive walkthroughs in SaaS? Can you imagine what coding all the elements of your walkthrough at once would be like?

Analytic Tools 98

Analytic Tools Onboarding KPIs Customer Experience Data Visualization 98

eG Innovations

MARCH 31, 2021

While the early months of lockdown were characterized by IT teams rushing to procure hardware, spinning up additional cloud services, and pushing through software contracts, we’re now in a place where we can take a step back, breathe, and figure out what the path forward is going to look like for digital workspaces. Register for the webinar.

Reporting Tools 98

Reporting Tools Product Research Data Visualization Analytic Tools 98

Userpilot

JUNE 29, 2023

There’s an important distinction between documentation intended for your end users, and the more technical docs leveraged by developers and software architects. Documentation should be contextually relevant: it depends on what your software does, what problems you’re trying to solve, and the needs of your audience.

Document 91

Document Analytic Tools Feedback Software User Testing 91

Userpilot

SEPTEMBER 8, 2021

Using product tour software is a better decision. The best product tour software on the market is Userpilot. Using the same example, imagine that you're going through the different tooltips in this rather basic product tour for project management software. It’s very challenging to build a product tour from scratch.

Analytic Tools 93

Analytic Tools Feedback Software Onboarding KPIs Software Review 93

Innovatemap

JUNE 9, 2020

Sherry and Bart focus on keeping those clinic providers up and running with the proper technology and tools they need to meet patient demands. The Technical Task. There were many technical solutions needed for what might appear to be a simple task. This speaks to our philosophy of our tech stack. We build what we have to.

Technical Review 52

Technical Review Fractional CTO Systems Review Healthcare 52

Userpilot

JANUARY 7, 2022

Good secondary onboarding tools include webinars , drip email sequences and tooltips. Use customer onboarding software to save time and build your user onboarding process with no-code. Due to both of the previous factors, companies are more likely to keep their customers engaged for longer. What is an onboarding process?

Analytic Tools 95

Analytic Tools Feedback Software Onboarding KPIs User Testing 95

Gainsight

MARCH 19, 2020

We hosted a webinar with Slack on this topic. Notes demonstrate the diligence that your team is taking and they make sure accountability is clear on both sides. To do all of this, consider finding ways to connect with your clients digitally, in a “tech touch” model, and then use that outreach to drive virtual meetings.

Customer Experience 85

Customer Experience User Testing Customer Feedback Technical Review 85

Gainsight

DECEMBER 8, 2022

Using Gainsight Journey Orchestrator, Salesforce, Calendly, and group webinars, the company was able to convert its drawn-out and highly personalized onboarding journey into a standardized, templated digital journey. Ismet wanted to reimagine the existing tech touch program to improve inefficiencies and provide a better customer experience.

Customer Experience 52

Customer Experience Analytic Tools Strategy Reporting Tools 52

ProductPlan

JUNE 19, 2020

In our webinar Product Managers: Treat your Strategy as a Product , Hadrien Raffali discusses the importance of tracking market activity and tweaking plans accordingly. Watch the webinar, below! Watch the webinar, below! Also crucial is the ability to gain mindshare when trends and new technologies are still in nascent stages.

Product Strategy 83

Product Strategy Strategy Research Software Technical Review 83

Mind the Product

OCTOBER 1, 2019

It’s something I’ve said in the past on conference stages, webinars, podcasts, Twitter, and elsewhere. The biggest reason people stick with the timeline roadmap is due to other stakeholders, like their boss or customers. What the boss doesn’t know is that it often leads to burn-out and tech debt. Take GDPR for example.

Roadmap 99

Roadmap Product Research Technical Review Software Review 99

Userpilot

MARCH 3, 2022

There are many knowledge base software solutions out there: Userpilot offers a range of impressive features which drive customer value (compared to examples like Groove or Zendesk). A customer might use a knowledge base to learn more about navigating a user interface, look into technical specifications or get help with a specific feature.

Analytic Tools 96

Analytic Tools Feedback Software Data Visualization Customer Experience 96

Gainsight

JANUARY 12, 2021

And due to your customer’s aspirational natures, you are trying to help them reach their goals? For example, we’ve seen great success in delivering different scaled events like webinars that expose our customers to our products in different ways and for different target personas. Nick: Makes sense. Marissa: Exactly.

User Testing 59

User Testing Webinar Onboarding KPIs Technical Review 59

Gainsight

MARCH 31, 2020

So, to some extent, they are a bellwether for technology. As companies shrink their businesses and staff, they will need less software from their vendors. Huge spikes in churn are likely due to vertically-oriented businesses. We surveyed CEOs, CROs, and CCOs of late stage private cloud companies (e.g., Here’s what we learned: 1.

Research Software 105

Research Software Product Research Technical Review Software Review 105

Gainsight

JUNE 18, 2020

Today I’m speaking with Janine Snead , IBM’s Chief Digital Officer, Vice President of Customer Success IBM Cloud and Cognitive Software. Fourth, we have customers that can’t cover with dedicated CSMs due to capacity. Technical skills matter a lot. . IBM Cloud & Cognitive Webinar Poll Program.

Data Visualization 52

Data Visualization Technical Review Technical Advisors Customer Experience 52

Userpilot

JULY 21, 2022

For example, positive reviews on platforms like Capterra and G2: Userpilot G2 review. Effective customer service models focus on solving technical issues and helping customers understand how to use the product. Loom videos and webinars. But what if you don’t need to rely on your development team to code it for you?

Feedback Software 97

Feedback Software Analytic Tools Data Visualization Customer Feedback 97

Intercom, Inc.

APRIL 7, 2020

” To find out, we surveyed 400 support managers, directors, and executives across both B2B and B2C and affected industries like media, healthcare, and technology. For video marketing software Wistia , they’re doubling down on educational resources that take a “help first” approach.

Customer Experience 217

Customer Experience Reporting Tools Research Software Data Visualization 217

Gainsight

JANUARY 6, 2023

In a recent Harvard Business Review (HBR) report sponsored by Gainsight PX , researchers found that 81% of survey respondents strongly agree that a strong digital product experience positively impacts business growth. .” We compiled our best product experience resources from last year, including blogs, ebooks, webinars, and more.

Data Visualization 52

Data Visualization Analytic Tools Customer Experience Research Software 52