Alchemer Mobile

DECEMBER 16, 2020

While we saw DAU stay consistent for traditional banking apps this year, DAU spiked for budgeting apps, insurance companies, credit score apps, and other mobile-first brands in the finance category. But the competition is fierce, and the finance app category is packed. Inform or validate your product roadmap.

Finance 243

Finance Feedback Software User Testing Data Visualization 243

Alchemer Mobile

FEBRUARY 18, 2021

For the travel category, the data looked vastly different than any other industry. In fact, a new “Helpfulness” category was added to Apple’s 2020 awards. Tag common errors to help prioritize your product roadmap and identify high-priority bugs faster. Again, this makes it more personal and less transactional. Helpfulness.

Travel 230

Travel Feedback Software User Testing Strategy 230

Userpilot

MARCH 14, 2024

We also cover: Customer analytics categories. There are four categories of customer analytics categories. Customer analytics categories to track behavioral data There are four main categories for analyzing customer data: 1. You’re at the right place. The three types of customer analytics and their significance.

Data Visualization 103

Data Visualization Analytic Tools Feedback Software Customer Experience 103

Intercom, Inc.

SEPTEMBER 22, 2022

. “We believe that our ability to deliver in-context conversations sets us apart, as well as our ability to define and deliver on our vision” Intercom received a differentiated rating – the highest score possible – in two criteria: conversation delivery and roadmap. What is Forrester New Wave?

Reporting Tools 104

Reporting Tools Naming Artificial Inteligence Differentiation 104

The Product Coalition

NOVEMBER 18, 2022

Strategy, roadmap, feature requirements and delivery Enabling capabilities A breakdown of some of the skills required to be better at the above. Including fluency with data, experimentation etc Storytelling The ability to tell engaging, compelling stories and the volume in which it’s carried out.

Weak Development Team 127

Weak Development Team Framework Development Product Management 127

Intercom, Inc.

NOVEMBER 3, 2022

In today’s episode, we sat down with Natasha to chat about managing remote teams, the challenges of creating a new category, and how planning software can help businesses create a more seamless, holistic customer experience. I think about when Intercom started, creating this category definition around live chat and the importance of that.

Feedback Software 206

Feedback Software Research Software Customer Experience User Testing 206

Alchemer Mobile

APRIL 14, 2021

In our 2021 Mobile App Engagement Benchmark Report , a study of 1,000 apps across a billion+ app installs, we take a close look at apps in the Media and Entertainment category. But the category is broad, encompassing everything from news to games to sports, and consumer expectations and behavior varies dramatically between industries.

Feedback Software 246

Feedback Software Research Software Technical Review User Testing 246

Userpilot

NOVEMBER 20, 2023

All the values for each category should total 1 (e.g., Finally, compare the scores and choose the features to include in the roadmap. However, in the unweighted frameworks, each of the benefit and cost categories is worth the same. That’s assuming you already have a roadmap. A roadmap in Miro.

Product Research 102

Product Research User Testing Customer Experience Research Software 102

Alchemer Mobile

APRIL 25, 2019

It could be the driving force in making data-driven product roadmap decisions and having a comprehensive view of customer sentiment. In order to fully understand how your app’s experience compares with the market, it’s important to look at benchmarks in your specific app category. Profile of an average app in the Travel category.

Travel 211

Travel Feedback Software Data Visualization Reporting Tools 211

Alchemer Mobile

APRIL 21, 2022

While correlation isn’t causation, looking at overlapping data points can help us infer what bets paid off for mobile product teams, along with where they can adjust their roadmaps to improve. Want to see how specific categories compare as well as the macro trends we identified in our 2022 Mobile Customer Engagement Report?

Product Research 264

Product Research User Testing Customer Feedback Data Visualization 264

Alchemer Mobile

DECEMBER 28, 2021

Here are examples of a few demographic data categories: Age. The more you know about a customer’s current emotional state, the more you can tailor your marketing campaigns to provide an engaging, helpful experience and adjust your product roadmap to meet customer needs faster. Demographic factors. Nationality.

User Testing 246

User Testing Customer Experience Customer Feedback Feedback Software 246

Gainsight

FEBRUARY 7, 2024

As you can see below, Gainsight leads the category of Customer Success platforms in G2’s Winter 2024 Grid Report. Here’s a look at how G2 scored Gainsight in different categories, based on over 900 user reviews. Product Roadmap: Innovation at Its Finest We’re not ones to rest on our laurels.

Reporting Tools 52

Reporting Tools Data Visualization Feedback Software Onboarding KPIs 52

Alchemer Mobile

SEPTEMBER 3, 2020

Below, you see two apps in the Travel category , but the industries are different. In terms of traffic and usage, apps in the Shopping and Retail category have seen major disparity based on industry. Advice for mobile apps in the Retail and Shopping category: Proactively ask for feedback from customers.

Travel 246

Travel Feedback Software Research Software Data Visualization 246

Alchemer Mobile

MAY 21, 2020

COVID-19 hit apps in the Finance category with a one-two punch, with heavy increases in usage as well as staggering drops in economic activity. Below are key metrics apps in the Finance category should aim for in 2020. Ultimately, consumers have different expectations for happiness across different app categories.

Finance 147

Finance Feedback Software User Testing Research Software 147

Gainsight

APRIL 9, 2024

Traditionally, we think of community within three distinct categories: Personal, Business, and Customer Relations. All of these categories require a different ‘version’ of ourselves in order to effectively build a community. We believe that community brings a sense of belonging to our customers.

User Testing 52

User Testing Feedback Software Customer Experience Framework 52

The Product Coalition

DECEMBER 21, 2021

Category: Data-Driven skills & strategic thinking For this role, the expected response from the candidate is finding the value associated with this idea. Additionally, it protects your product from any random views that might take over your roadmap. The method is called “ opportunity sizing ”.

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Product Research User Testing Research Software Travel 170

Alchemer Mobile

DECEMBER 21, 2022

Here are examples of a few demographic data categories: Age. The more you know about a customer’s current emotional state, the more you can tailor your marketing campaigns to provide an engaging, helpful experience and adjust your product roadmap to meet customer needs faster. Demographic factors. Nationality.

User Testing 263

User Testing Customer Feedback Feedback Software Product Research 263

Alchemer Mobile

AUGUST 6, 2020

Between interfacing with multiple teams, coordinating release schedules, prioritizing customer happiness, driving the mobile product roadmap, messaging product announcements internally and externally, and myriad other activities, the list of “to-do’s” for mobile product managers may seem endless, and the job is ever-changing.

Feedback Software 179

Feedback Software User Testing Data Visualization Product Research 179

Alchemer Mobile

MARCH 26, 2021

We also recommend checking out our 2021 Mobile App Engagement Report as we break down more engagement and experience-focused stats by category such as retention, loyalty, ratings and reviews, shifted sentiment, in-app survey responses, and more. Incorporate customer feedback directly into your product roadmap.

User Testing 257

User Testing Customer Experience Feedback Software Research Software 257

Alchemer Mobile

DECEMBER 31, 2020

Apptentive’s annual mobile app engagement benchmark report serves as a baseline to help app publishers across categories understand their app’s engagement strengths and areas for improvement. Revive Your Product Roadmap. And your product roadmap is likely bearing the load. 2020 Mobile App Engagement Benchmark Report.

Data Visualization 147

Data Visualization Marketing User Testing Feedback Software 147

Product Management University

AUGUST 15, 2023

The other key thing to remember here is that market data and research is far more available and reliable for specific market segments and product categories (the portfolio) versus individual products (modules of your platform) because, at that level of granularity, research can be difficult to find. It’s all upside for marketing and sales.

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Product Management Product Manager White Paper Management 246

Userpilot

NOVEMBER 23, 2023

How is the outcome-based roadmap different from regular roadmaps? Dave Martin on how product roadmaps kill outcomes. TL;DR Regular roadmaps kill outcomes by forcing teams to think in the categories of features and timelines. How roadmaps kill outcomes A classic roadmap is a list of features with a timeline.

Analytic Tools 100

Analytic Tools Feedback Software Product Research User Testing 100

Userpilot

JUNE 26, 2023

Once features have been prioritized, ensure to validate them, create a feature roadmap, and collect feedback for iterative testing. When applying the Kano Model, you divide your feature requests into 3 categories: Basic features, aka Threshold features – the core features that you would include in your MVP. The Kano Model.

Framework 95

Framework Feedback Software Onboarding KPIs User Testing 95

Userpilot

AUGUST 30, 2023

The 2023 edition is the biggest so far, with 20 speakers and four categories. Product Drive talks categories This year’s edition comes with four talks categories to give you insights and inspirations into different aspects of Product. Product management and leadership speakers. Product growth speakers.

Customer Experience 105

Customer Experience User Testing Customer Feedback Research Software 105

Product Culture

APRIL 26, 2023

For: [target customer] Who: [pain or unrealized gain] The: [product name] Is a: [product category] That: [customer benefit] Unlike: [competitors] Our product: [differentiation] Tell me: Does it work? See Chapter 4 in my book Product Roadmaps Relaunched. Roadmap Academy “I really enjoyed listening to Bruce.

Differentiation 52

Differentiation Naming Vision Roadmap 52

Alchemer Mobile

DECEMBER 22, 2020

In fact, a new “Helpfulness” category was added to Apple’s 2020 awards. Tag common errors to help prioritize your product roadmap and identify high-priority bugs faster. New apps for mindfulness, therapy, working out, and more have increased dramatically in popularity. But how does being helpful translate to existing apps?

Feedback Software 245

Feedback Software User Testing Reporting Tools Data Visualization 245

ProductPlan

JULY 2, 2021

For instance, we have content on topics from product strategy examples to Agile, presenting a roadmap to stakeholders, change management, and so much more. Of course, if you seek best practices for using ProductPlan’s roadmap platform, you’ll also find tips in the Learning Center. . What’s happening to the ProductPlan blog?

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Webinar Reporting Tools Education Leadership 94

Intercom, Inc.

JUNE 2, 2021

Before we start a project, we usually consider potential innovation within the latter two categories – product strategy and execution. Projects that require a lot of engineering effort, especially if contributions from multiple teams are needed, will automatically rank higher in the investment category. .

Customer Experience 251

Customer Experience Framework Feedback Software Analytic Tools 251

Product Innovation Educators

JANUARY 2, 2023

A process for improving product roadmapping using Objectives and Key Results – for product managers. Today we are talking about roadmaps. Some product people love roadmaps, while a lot hate them. Our guest has had good experience creating roadmaps from objectives and key results (OKRs), and he is going to tell us how.

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Roadmap Weak Development Team Customer Experience User Testing 107

The Product Coalition

FEBRUARY 27, 2023

Hypothesis : Creating exploratory and discoverable experiences for the users will allow the users to ‘walk more virtual aisles’ and therefore increase the pages/sessions Opportunity : Introduce intelligent and pointed entryways to other product or category pages via the navigation, the homepage, product pages, and category pages.

Data Visualization 134

Data Visualization Customer Feedback Customer Experience Analytic Tools 134

Product Innovation Educators

JULY 4, 2022

A group of passionate users in our social media and forum communities drives our roadmap and and helps us understand the problems we need to solve. From there, if we’re getting into a brand new category, we follow a fast-follower strategy. As we grow with new categories, the complexity grows exponentially.

Artificial Inteligence 108

Artificial Inteligence User Testing Feedback Software Customer Feedback 108

Intercom, Inc.

MAY 13, 2022

The NPS scoring system comprises three categories: promoters, passives, and detractors. . Conversely, a lower score might be hard to accept, but it can provide you with a valuable roadmap in which to guide your improvement efforts. How is NPS calculated? What are ‘promoters’ and ‘detractors’?

Customer Experience 118

Customer Experience Product Research Feedback Software Branding 118

The Product Guy

APRIL 21, 2019

A product manager manages the product roadmap/product lifecycle. Aside from these three stages, there’s a fourth category that doesn’t get much attention since it only makes up a small percentage of total sales – the secret menu. What is a secret menu? Substitute chicken patties into a BigMac instead of using the standard beef patties.

Data Visualization 151

Data Visualization User Testing Customer Experience Product Research 151

Alchemer Mobile

OCTOBER 4, 2018

In this post, we take a look at how the average retention rate for all apps evolves over time, as well as how each app category fares in the retention race. It’s also important to note that average retention rates vary across app categories. The state of mobile customer retention. 4 steps to boost mobile customer retention.

Customer Feedback 185

Customer Feedback User Testing Customer Experience Feedback Software 185

Lenny Rachitsky

FEBRUARY 20, 2024

your roadmap), and then adjust the capabilities it can leverage to complete your task (e.g. For example, you can upload your roadmap, your company values, your career ladders, etc. It helps me refine roadmap ideas and really empathize better with my customers.” browse the web, use Zapier to take actions, etc.).

Data Visualization 136

Data Visualization ChatGPT Reporting Tools User Testing 136

Product Culture

MARCH 8, 2023

So a focus on quality depends on whether you are experimenting with something new to the world or trying to one-up the competition in an established category. Long live Roadmaps!” Where are you?

Customer Experience 52

Customer Experience Naming Startups Roadmap 52

Intercom, Inc.

FEBRUARY 13, 2018

If you can illustrate that your competitor is winning deals based on a feature you lack, that just might be enough to get a new feature added to your product roadmap. They’ll kick things off by providing a quick overview of the categories you’ve prioritized and take detailed notes, which will be shared with the broader group afterwards.

Product Research 192

Product Research Feedback Software User Testing Customer Feedback 192