Gainsight

SEPTEMBER 22, 2023

Digital customer education has traditionally been tied to the post-sale stages of the customer journey—think onboarding and ongoing product adoption. Here’s how to win more business with digital customer education —and how it can help you stand out from the crowd in the increasingly complex business world.

Education 52

Education User Friction Customer Experience Customer Feedback 52

Userpilot

SEPTEMBER 5, 2022

Whether you’re looking to train your team to engage customers or make a career leap as a customer success manager (CSM), different types of customer success courses and certifications are the closest to the formal education you can get. But, how do you know which certifications or training programs are the best for you?

User Testing 98

User Testing Customer Experience Customer Feedback Certifications 98

Userpilot

DECEMBER 19, 2022

Start by defining the brand positioning for yourself so you can then communicate it to your website visitors through inbound marketing tactics, paid search, and other methods like referral programs (more on that later). You need an optimized website with all the information necessary to make an educated purchase decision.

B2B 105

B2B User Testing Research Software Analytic Tools 105

Indicative

MAY 25, 2018

Jewell added that employers are also in a position to accept alternate education certificates, which could help open doors for those who were unable to gain skills through traditional schooling. The key is not who delivers it, but who endorses it,” Jewell said of unconventional skills certificates. Fighting Fake News.

Research Software 53

Research Software Banking Certifications Customer Experience 53

Gainsight

JANUARY 25, 2024

All of this changes customer expectations on how they expect you to educate them on your product or service. On the other hand, digital customer education refers to using a learning management system (LMS) and a digital customer academy to increase the reach, impact, and efficiency of customer training.

Customer Experience 52

Customer Experience Research Software User Testing User Friction 52

Brian Balfour

OCTOBER 12, 2016

It is such a popular question that it was asked on Inbound. Our education system burns a hole in our head from childhood until we graduate college that it is all about the credentials (the grade, the degree, etc). Yet, instead of showing off work on LinkedIn I see professionals adding lists of certificates and credentials.

Marketing 94

Marketing Data Visualization Customer Experience User Testing 94

Userpilot

MARCH 29, 2024

HubSpot implements certification programs to drive brand activation. HubSpot implements certification programs to drive brand activation Similar to the above, HubSpot offers free educational courses for inbound marketing training. Ahrefs uses video marketing to reach relevant audiences.

Branding 105

Branding Analytic Tools Feedback Software User Testing 105