Mironov Consulting

DECEMBER 5, 2023

We’re in the Silly Season: companies of all sizes are doing annual planning — intending to lock down 12 months of iron-clad commitments, non-negotiable delivery dates, major organizational changes, and accurate predictions of revenue.    I’m not against planning.  ” What To Do?

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Data Visualization Strategy Artificial Inteligence Weak Development Team 78

Userpilot

JUNE 8, 2023

How can product and marketing teams leverage customer journey analytics to make data-driven decisions and build delightful customer experiences? In addition to increasing customer satisfaction and reducing customer churn , customer journey analytics helps teams boost customer lifetime value. How could the team diagnose the problem?

Analytic Tools 74

Analytic Tools Data Visualization Feedback Software Customer Feedback 74

Business of Software Conference

SEPTEMBER 6, 2021

Elizabeth O’Neill, People & Culture expert, BoS participant and this year speaker, explains the difference between having one bad meeting and creating a culture of silence in this guest blog post. One Bad Meeting Can Create a Culture of Silence. Excitedly, he pulls together his small team and describes his idea. .

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Weak Development Team Feedback Software Vision User Testing 64

Intercom, Inc.

MARCH 29, 2022

We’re fresh from our first virtual global event, New at Intercom. You’ll hear from the product managers that led the ideation, planning, and development of these products, and get their unique insights into the ways each of them can uplevel your customers’ experience with your company.

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Feedback Software Customer Communications Reporting Tools Events 118

The Product Coalition

DECEMBER 8, 2019

Highly effective Product Managers develop themselves in 5 key areas. In some jobs, you can get by with just Competence, but in the unkempt, fuzzy, team-oriented domain of Product Management, you need both. Here are 2 actions you can take to develop your Craft Competence: Craft Competence ?? presence, awareness, state of mind) 5.

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Weak Development Team Development Analytic Tools User Testing 93

Roman Pichler

MAY 11, 2021

” But do not allow people to dominate and tell you what to do, and don’t agree to a weak compromise. As the product owner, then you should own the product on behalf of the company and be empowered to have the final say, particularly if no agreement can be reached. That’s usually challenging enough.

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Weak Development Team Product Research User Testing Customer Experience 328

Userpilot

JULY 14, 2023

We also look at: Different types of analyses to include in your framework How to develop a product analytics framework And, the best product analytics tools. Attribution analysis focuses on the links between important events and user actions that led to them. What is a product analytics framework and why is it important?

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Analytic Tools Data Visualization Feedback Software Research Software 69

Userpilot

MARCH 26, 2024

Amplitude Analytics – the best digital analytics tool for event tracking. Best digital analytics tools for product analytics SaaS companies looking for engagement and adoption insights for their digital products will find these digital analytics tools below to deliver the most effective results. Path analysis. AI analytics.

Data Visualization 52

Data Visualization Analytic Tools Research Software Feedback Software 52

Userpilot

MARCH 26, 2024

Amplitude Analytics – the best digital analytics tool for event tracking. Best digital analytics tools for product analytics SaaS companies looking for engagement and adoption insights for their digital products will find these digital analytics tools below to deliver the most effective results. Path analysis. AI analytics.

Data Visualization 52

Data Visualization Analytic Tools Research Software Feedback Software 52

Userpilot

MARCH 26, 2024

Amplitude Analytics – the best digital analytics tool for event tracking. Best digital analytics tools for product analytics SaaS companies looking for engagement and adoption insights for their digital products will find these digital analytics tools below to deliver the most effective results. Path analysis. AI analytics.

Data Visualization 52

Data Visualization Analytic Tools Research Software Feedback Software 52

Userpilot

MARCH 26, 2024

Amplitude Analytics – the best digital analytics tool for event tracking. Best digital analytics tools for product analytics SaaS companies looking for engagement and adoption insights for their digital products will find these digital analytics tools below to deliver the most effective results. Path analysis. AI analytics.

Data Visualization 52

Data Visualization Analytic Tools Research Software Feedback Software 52

Userpilot

MARCH 26, 2024

Amplitude Analytics – the best digital analytics tool for event tracking. Best digital analytics tools for product analytics SaaS companies looking for engagement and adoption insights for their digital products will find these digital analytics tools below to deliver the most effective results. Path analysis. AI analytics.

Data Visualization 52

Data Visualization Analytic Tools Research Software Feedback Software 52

Userpilot

JUNE 8, 2023

How can product and marketing teams leverage customer journey analytics to make data-driven decisions and build delightful customer experiences? In addition to increasing customer satisfaction and reducing customer churn , customer journey analytics helps teams boost customer lifetime value. How could the team diagnose the problem?

Analytic Tools 52

Analytic Tools Data Visualization Feedback Software Customer Feedback 52

The Product Coalition

MARCH 5, 2023

Not only does this help them develop their skills and expertise, but it also ensures that your team is constantly improving and growing. This will help your PM’s understand the way they should position themselves within the company. It’s a very positive shift, for feedback is essential for growth and development.

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Weak Development Team Product Management Product Manager Management 119

Usersnap

JANUARY 8, 2024

The engineering team from Lockheed Martin used imperial units (pounds-force), while NASA’s team used metric units (newtons). As we explore the subsequent sections, we will uncover how this iterative approach to product development has revolutionized the way products are conceived, developed, and refined. Planning 2.

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Feedback Software Weak Development Team User Testing Development 59

Business of Software Conference

JUNE 26, 2023

Bill Spruill, co-founder of Global Data Consortium, shares five valuable lessons he learned while building his company over a span of ten years. In a candid and insightful talk, Bill Spruill, the co-founder of Global Data Consortium, shared his experiences and the lessons he learned while building his company over a span of ten years.

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Weak Development Team Systems Review Software Review Data Visualization 52

The Product Coalition

OCTOBER 29, 2018

“We just pushed it live,” the release manager belts out, to a team fresh off the battlefield that is software product development. I was new to it all, a team whose mantra was to create, build and release. In retrospect, it was probably the best place to start, given that external development teams are now more commonplace.

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Weak Development Team Data Visualization Development User Testing 60

nulab

SEPTEMBER 2, 2022

Done well, it can be a smooth and painless process for both the employee and the company. Offboarding is the process of transitioning an employee out of a company, whether they’re leaving voluntarily or you’re letting them go. Use this to improve the company’s operations and make it a more attractive place to work. (

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Weak Development Team Software Review Feedback Software Document 104

Intercom, Inc.

MARCH 11, 2019

To move quickly towards a mission, the core attributes of product teams –strategy, design and engineering – need to be well aligned. I gave a talk at Building Intercom on alignment as a key quality of a great product team. Individually then, the impact that you can have towards the success of your company can be huge.

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Mironov Consulting

FEBRUARY 12, 2022

for body breaks, hoping that no one will notice It’s also bound up in company culture.  At  At our company, can anyone grab open time on my calendar without asking me first?  Can  Can the executive team?  Are But for calendars, the scarce resource is time rather than development capacity.  Just

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Software Review Weak Development Team Customer Experience Reporting Tools 134

Userpilot

OCTOBER 1, 2022

Software adoption is crucial to the success of SaaS companies because it secures users to be long-term customers. As you develop your product and achieve product-market fit , you must consider the technology adoption curve , which divides users into five segments: innovators, early adopters, early majority, late majority, and laggards.

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Feedback Software Research Software User Testing Onboarding KPIs 88

ProductPlan

MARCH 17, 2021

When you think of company-sponsored events, a few scenes may come to mind. And there is, of course, the company all-hands meeting where leadership shares future direction and celebrates past achievements. When your team participates in video calls all day, the idea of an extended virtual gathering may fill your team with dread.

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Events Leadership Weak Development Team Product Research 52

ProductPlan

MARCH 17, 2021

When you think of company-sponsored events, a few scenes may come to mind. And there is, of course, the company all-hands meeting where leadership shares future direction and celebrates past achievements. When your team participates in video calls all day, the idea of an extended virtual gathering may fill your team with dread.

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Events Leadership Weak Development Team Product Research 52

Userpilot

APRIL 29, 2021

The Build Trap leads to spending more and more of your development resources on building and maintaining new features, rather than improving UX and feature adoption. This can make your product and team slower, make your UX more complicated, and overall – add little value for your customers. want to improve your product adoption?

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Weak Development Team Product Research User Testing Customer Experience 105

Userpilot

DECEMBER 8, 2022

SaaS companies use different types of heatmaps to identify user behavior in the app to spot friction points and, hence, improve UX and conversion elements. Heat maps help companies identify elements that visitors aren’t noticing, track user engagement , and improve customer experience by making changes to website design.

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Analytic Tools Data Visualization User Testing Customer Feedback 88

Userpilot

APRIL 28, 2023

There are many options to choose from: event and feature tracking, customer journey analysis, customer feedback analysis, heatmaps , session replays, and retention analysis. How can product teams measure product adoption? Feature and event tracking Feature tracking gives you a detailed view of how feature adoption is going.

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Analytic Tools Feedback Software Framework Onboarding KPIs 76

Userpilot

APRIL 21, 2023

The aim of product analysis is to better understand its strengths and weaknesses, to evaluate how effective it is at satisfying user needs , and to identify areas for improvement. Product analysis benefits teams from across the organization, including your product , marketing , customer success , and UX design colleagues.

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Analytic Tools Feedback Software Research Software Data Visualization 88

Good Product Manager

APRIL 28, 2019

Many product teams – especially those working on software-as-a-service offerings – spend most of their time and energy enhancing existing products. Many product teams apply the term MVP incorrectly, leading to confusion and frustration from colleagues and customers, as well as missed opportunities.

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Userpilot

SEPTEMBER 14, 2023

TL;DR Customer discovery questions enable product teams to better understand customer needs and problems so that they can build products that the potential customer truly needs. Other data sources include product analytics, asking customer-facing teams, competitor analysis, and industry events.

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Product Research Customer Feedback Data Visualization User Testing 75

Product Talk

JANUARY 17, 2024

Founders have all sorts of reasons for starting companies. ThoughtFlow combines the visual flow of a whiteboard with the data modeling of a spreadsheet so that teams can shape their journey from an idea to its outcome without creating silos and losing context across multiple tools. You can submit yours here.

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Customer Experience User Friction User Testing Customer Feedback 217

Alchemer Mobile

JUNE 16, 2022

Collecting and making sense of customer feedback isn’t a walk in the park for companies either. This is where a mobile feedback solution comes into play for most customer-centric companies. We leverage a six-step process to help our customers gauge their feedback strengths and weaknesses. Benefits of mobile feedback solutions.

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Feedback Software User Testing Customer Feedback Product Research 246

Userpilot

JULY 5, 2022

A customer service gap is the difference between what customers expect from your company or product, and the actual service they get. In general, expectations are usually set by marketing messages on the website, the buzz around the company, and customer stories. Poor service=major satisfaction gaps=high churn=low revenue.

Feedback Software 84

Feedback Software User Testing Research Software Customer Feedback 84

Business of Software Conference

APRIL 24, 2020

Claire Lew // CEO, Know Your Team. In this BoS Talk, Claire discusses how n o one sets out to be a bad boss, but it’s easy to become one. Learn how to ask your team the right questions, why trust is important, and why being nice can be a bad thing. My name is Claire Lew and I’m the CEO of Know Your Team.

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Weak Development Team Vision Feedback Software Management 40

Intercom, Inc.

JANUARY 12, 2021

This post is an adaptation of a talk I recently gave at the Amazon Web Services (AWS) community day event in Dublin about the technical strategies I’ve experienced that don’t work and the ones that have helped us to grow and scale at Intercom. At Intercom, we’ve found success running Lambda as glue code between AWS services.

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Mironov Consulting

NOVEMBER 2, 2018

Most product companies have a few things in their roadmaps that are specifically for single customers – I call these sales one-offs. Product companies focus on getting to break-even volume, after which each incremental sale is 90%+ margin. (For Good estimation and busy technical team are the keys to success.

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Reporting Tools Weak Development Team User Testing Feedback Software 108

The Product Coalition

MAY 3, 2021

It helps you align with different team departments, better understand your customers , and find ways to step up your SaaS product. If you skip any of these phases, you risk not reaching the goals of your product release and underperforming. Company size: How big is the company that your target customer is working for?

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Product launches Feedback Software Research Software User Testing 124

Userpilot

MAY 26, 2024

Uncover weak spots of your product and bottlenecks that disturb the customer journey. Let’s dive deeper into how each stacks up for different company sizes, budgets, and jobs to be done! This could reveal that some users don’t engage with the right features for their use cases, which translates into poor survey results.

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