Intercom, Inc.

NOVEMBER 30, 2021

A recent Forrester Consulting study commissioned by Intercom, Drive Conversational Experiences For A Future-Ready Customer Support Strategy , revealed that 54% of teams can’t personalize support with their tech stack and 50% waste time jumping between tools. Proactive messaging. Strategy first, technology second. Team Inbox.

Technical Review 249

Technical Review Feedback Software Analytic Tools Reporting Tools 249

Intercom, Inc.

NOVEMBER 20, 2018

“You will be better served in the long run if these are viewed more as product collaborators” It can also help shape marketing messaging. or doing nothing, is usually the main competitor faced by enterprise sales-people.). How do they describe the category? What features are most appealing?

Feedback Software 178

Feedback Software Research Software Startups Product Research 178

Intercom, Inc.

NOVEMBER 7, 2019

It’s safe to say he’s learned a thing or two about adjusting his message and product for each unique customer persona. “How can I push my message while still capturing existing intent from the market?” Challenges are really about, “How can I push my message while still capturing existing intent from the market?”

Feedback Software 162

Feedback Software Marketing User Testing Finance 162

Mironov Consulting

FEBRUARY 6, 2020

I’m often asked what KPIs B2B/enterprise product folks should use, or what OKRs they should choose. Why KPIs from consumer companies don’t fit well with B2B/enterprise. But I find they don’t map well to enterprise companies. Buying decisions are made quickly based on a few messages or touches. 1] Generic KPIs?

B2B 118

B2B Enterprise Onboarding KPIs User Testing 118

Intercom, Inc.

NOVEMBER 5, 2019

We do some interesting things in terms of implementing automated text messaging and leveraging chatbots and things to that nature. Because you sent me an email, you called me, you sent me a text message. At Slack, our sales cycle is very consultative. They need to be the consultant. This whole experience is amazing.

Research Software 139

Research Software User Testing Analytic Tools Reporting Tools 139

The Product Coalition

FEBRUARY 12, 2018

While the last one is a solution for the enterprises, the first one?—?StepShot software developers, IT consultants, product managers, marketers, designers, software trainers, teachers, and many more. I’d say our primary challenge was always building the right outbound sales process. We have two major software solutions?—?StepShot

User Testing 68

User Testing Customer Feedback Customer Experience Reporting Tools 68