Gainsight

FEBRUARY 21, 2023

That may sound overwhelming, but the Gainsight Community always rallies to lend support to help you maximize CS Ops responsibilities when it’s just one of many hats you’re wearing. Recently, the Catapult webinar series welcomed Kendra McClanahan, Director of CS Ops at Gainsight.

Customer Experience 52

Customer Experience User Testing Customer Feedback Feedback Software 52

Alchemer Mobile

FEBRUARY 21, 2019

Customer centricity and customer experience management are the hot topics of this year’s business conversations. As such, it’s not enough for companies to send communication into a vacuum. This means that of the 25% of customers that were reached out to, 91% responded to the interaction.

Data Visualization 204

Data Visualization Reporting Tools User Testing Customer Experience 204

Alchemer Mobile

FEBRUARY 20, 2020

So what’s the solution to clearing the noise and enacting a lasting strategy to boost your app’s ratings and reviews? You must look beyond reviews and focus on hearing from more of your customers. Here’s what the process looks like: First, you should spend your time and effort getting a few small wins by reaching out to customers.

Feedback Software 147

Feedback Software Research Software User Testing Systems Review 147

Gainsight

AUGUST 24, 2020

You’ll find me in pursuit of that goal, whether it’s inventing customer success processes, facilitating a working session, managing my team, evolving my workout and meditation routine, or (to the aggravation of my fly-by-the-seat-of-his-pants husband) grocery shopping. CSM enablement and change management. Process development.

Customer Experience 52

Customer Experience Reporting Tools User Testing Feedback Software 52

Intercom, Inc.

OCTOBER 5, 2018

One retention tactic that works particularly well is lifecycle messaging: contacting users with in-apps and emails they will get value out of, based on their actual experience of using, or in most cases not using, your software. “Customers don’t forget to use your product, they lose interest in it. Treat them differently.

Customer Experience 199

Customer Experience Strategy Embedded Analytics Messaging 199

Userpilot

JANUARY 23, 2023

Offer custom educational resources based on user behavior – for example, if a user hasn’t tried an important feature, encourage them to watch a webinar explaining its value. In order to keep doing business with you, customers need constant reassurance that you understand their unique needs and help them achieve their goals.

Customer Experience 98

Customer Experience User Testing Feedback Software Customer Feedback 98

Userpilot

SEPTEMBER 29, 2022

Collect customer feedback at multiple touchpoints and act on it. Engage customers with in-product messaging. Host virtual customer engagement events such as webinars. A good customer engagement strategy has measurable KPIs and is always updated based on the performance data.

Feedback Software 52

Feedback Software B2B Customer Feedback User Testing 52

Intercom, Inc.

FEBRUARY 10, 2021

The world experienced exponential change and began navigating its way towards the “new normal,” and the way that companies support and engage their customers has rapidly evolved. Register for our Built for you webinar today, February 10, at 6pm GMT. Streamline workflows with tag management. Want to see these features in action?

Data Visualization 104

Data Visualization Feedback Software Analytic Tools User Testing 104

Userpilot

DECEMBER 6, 2022

Can marketing resource management help streamline your product marketing processes and workflows? It is also one of the busiest, most complex departments, often handling many tools, managing multiple campaigns and events, and coordinating with internal and external stakeholders. What is marketing resource management (MRM)?

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Customer Experience 98

Intercom, Inc.

MAY 12, 2021

Without this knowledge, it’s inevitable that your customer communication will remain impersonal and inefficient, neither of which will empower your team to meet ever-rising customer expectations. Armed with the right data, your team will be able to move the needle on providing personal customer communication at scale.

Data Visualization 118

Data Visualization Customer Communications Reporting Tools Customer Feedback 118

Gainsight

NOVEMBER 7, 2023

Customer data scattered across various systems, workflows bottlenecked by manual processes, and an overarching need for a more unified and efficient approach. Sana Benefits recently shared how it was able to overcome these challenges in its first year with Gainsight in a recent Essentials Business Review webinar.

Customer Communications 52

Customer Communications Systems Review Technical Review Software Review 52

Gainsight

FEBRUARY 3, 2020

A lot happened to the Gainsight platform in 2019. Gainsight is in lockstep with the ever-evolving discipline of customer success. As the leading customer success platform , we’ve continued to focus on building out the tools that CS teams need to optimize and mature their strategy. Are you all caught up?

Analytic Tools 52

Analytic Tools Reporting Tools Customer Communications Data Visualization 52

Gainsight

DECEMBER 14, 2023

So how exactly can you use these digital outreach strategies to effectively communicate with customers in a way that drives both engagement and success? Pop sat down with Gainsight customer Juan Del Rio, Community Manager, Devo, to find out. Check out Gainsight Customer Communities today.

Customer Experience 52

Customer Experience User Testing Customer Feedback Onboarding KPIs 52

Userpilot

SEPTEMBER 18, 2021

Aspiring product marketers – are you worried about nailing your product marketing manager job interview? Product marketing managers’ role is to communicate a product's value to the market, promote and sell the product to the target audience. What is the product marketing manager role? Natália Kimli?ková

Onboarding KPIs 98

Onboarding KPIs Analytic Tools Research Software Product Marketing 98

Gainsight

APRIL 17, 2019

A complete in-app engagement strategy requires two things: technology and structure. Technology is necessary to deploy the in-app engagements and a framework, like the one below, will help you map out when, where, and how often your engagements should occur. Educational: Learning opportunities, webinar announcements.

Feedback Software 76

Feedback Software Customer Experience Customer Communications Customer Feedback 76

Userpilot

SEPTEMBER 18, 2021

Aspiring product marketers – are you worried about nailing your product marketing manager job interview? Product marketing managers’ role is to communicate a product's value to the market, promote and sell the product to the target audience. What is the product marketing manager role? Natália Kimli?ková

Onboarding KPIs 52

Onboarding KPIs Analytic Tools Research Software Product Marketing 52

Userpilot

SEPTEMBER 18, 2021

Aspiring product marketers – are you worried about nailing your product marketing manager job interview? Product marketing managers’ role is to communicate a product's value to the market, promote and sell the product to the target audience. What is the product marketing manager role? Natália Kimli?ková

Onboarding KPIs 52

Onboarding KPIs Analytic Tools Research Software Product Marketing 52

Gainsight

FEBRUARY 12, 2019

Over the past few years, we’ve started to see thought leadership on the unique relationship between Product Management and Customer Success. Most recently, it culminated with Gainsight’s rollout of the PX Product Experience Platform. Every user has to go through it to get access to your platform.

Research Software 45

Research Software User Testing Customer Experience Reporting Tools 45

Gainsight

JULY 14, 2020

An in-app engagement strategy requires two things: structure and technology. Technology is necessary to deploy the in-app engagements and the processes below will help you map out when, where, and how often your engagements should occur. This has affected everyone, especially educators, and the technology they use every day.

Feedback Software 52

Feedback Software Strategy Customer Feedback Customer Experience 52

Gainsight

MARCH 31, 2020

An in-app engagement strategy requires two things: structure and technology. Technology is necessary to deploy the in-app engagements and the processes below will help you map out when, where, and how often your engagements should occur. This has affected everyone, especially healthcare workers and the technology they use every day.

Healthcare 52

Healthcare Information Customer Feedback Customer Experience 52

Userpilot

SEPTEMBER 18, 2021

Aspiring product marketers – are you worried about nailing your product marketing manager job interview? Product marketing managers’ role is to communicate a product's value to the market, promote and sell the product to the target audience. What is the product marketing manager role? Natália Kimli?ková

Onboarding KPIs 40

Onboarding KPIs Analytic Tools Research Software Product Marketing 40

Gainsight

MAY 3, 2020

However, Customer Success alone cannot drive exceptional product experience and thus tighter alignment with Product Management becomes important. During this webinar we focused on three ways to drive this alignment: Product Analytics and Customer Context . Efficient and Scalable Communication.

Customer Experience 59

Customer Experience Analytic Tools Customer Feedback Feedback Software 59

Intercom, Inc.

SEPTEMBER 18, 2019

Your potential customers see dozens, sometimes hundreds, of marketing messages every day and everywhere: on social media, on their phones, on billboards as they drive down the street. When a prospect is watching TV or running errands, they’re not thinking about what kind of software to buy for their business. It’s all about context.

Research Software 36

Research Software Marketing Customer Communications Data Visualization 36