Intercom, Inc.

JUNE 10, 2020

Also known as Product Intuition or Product Instinct or Product Taste, it is the idea that you can use your own judgment to (1) accurately predict what your customers need, want and value, and (2) design and ship the right solution for them. This ability to predict is about shooting for repeatable product success.

Research Software 291

Research Software Weak Development Team Reporting Tools Customer Communications 291

Intercom, Inc.

OCTOBER 13, 2022

In this New at Intercom, Paul Adams, our Chief Product Officer here at Intercom, guides you through our newest, next-generation features and in-product innovations, and explores the challenges and solutions behind engaging more effectively with your customers and creating a more holistic, personalized customer experience.

Feedback Software 118

Feedback Software Events Data Visualization Customer Communications 118

Userpilot

MARCH 1, 2022

Whether you’re working as part of a product team or part of a larger product organization, having the right set of tools can help you be truly efficient. I’m sure at some point you’ve found yourself asking the question, “ am I using the right product toolkit ?”. Process first, tool later. Let’s jump right in!

Analytic Tools 98

Analytic Tools Data Visualization Feedback Software Customer Communications 98

Product Talk

FEBRUARY 8, 2023

When it comes to continuous discovery , there’s no such thing as “the perfect tool.” Instead of seeking the best tool out there, it’s much more effective to look for the best tool for your team. Teresa often says, “The best tool is the one that your team will use.” Today, we’re taking a slightly different approach.

Research Software 175

Research Software Feedback Software Analytic Tools Customer Communications 175

Alchemer Mobile

FEBRUARY 17, 2021

When you start listening to your customers, you can better identify at-risk customers before they churn. Keeping a pulse on the voice of the customer allows you to better predict behaviors before they happen, and therefore intervene before it’s too late. Inform Product Decisions. We know change can be scary.

Data Visualization 264

Data Visualization Customer Feedback Customer Experience User Testing 264

Alchemer Mobile

DECEMBER 5, 2022

If used correctly they can increase your app’s rating and if abused can lose you customers. Rating prompts are a double-edged sword that can disrupt the customer experience, but are one of the best ways to get more ratings. Let’s Start Talking With Our Customers, Together. We’re building the solution to these problems.

Feedback Software 130

Feedback Software Customer Communications User Testing Software Review 130

Alchemer Mobile

SEPTEMBER 3, 2021

This happens when a customer deletes your app or leaves a negative review in the app store. Either way, it’s a negative experience for both the brand and the customer, with no easily solvable solution. The customer can’t reach you in-app. Providing a way for customers to reach you in-app mitigates this risk.

Feedback Software 227

Feedback Software Messaging Customer Communications User Testing 227

Userpilot

JUNE 3, 2022

Therefore, as a product marketer, you need to continually update your skills to remain relevant in a constantly changing industry. We’ve compiled a list of the best resources to get you started – from tools and blogs to courses. Best product marketing tools. User onboarding tools: Userpilot.

Research Software 98

Research Software Analytic Tools Feedback Software Data Visualization 98

BrainMates

MAY 28, 2019

SnapComms is a medium-sized New Zealand software company who wanted to evolve its sales-led culture into a market-led culture. After hearing Rich Mironov talk about the slippery slope of sales-led companies , they decided to learn about Product Management. customer service, engineering, marketing and sales, etc).

Framework 74

Framework Data Visualization Marketing Reporting Tools 74

Izenda

AUGUST 12, 2020

Customer communications. It seems that the product manager’s role is death by a thousand small problems. Even for a product hitting its stride in the market, it can be hard to keep focused on the big picture. Here are four mistakes that even the best product managers can fall victim to.

Research Software 45

Research Software Feedback Software Customer Communications User Testing 45

ProductPlan

MARCH 17, 2020

A strategic product manager (PM) is responsible for shaping and sharing a strategic vision for a product, and yet—oddly enough—finding time for strategic activities can be a very real challenge. So, how does a product manager take ownership of more than just backlog management? Product Vision.

Outbound 74

Outbound Product Management Product Manager Inbound 74

Userpilot

SEPTEMBER 15, 2022

Did you know that customer intelligence (CI) data helps product managers dive deep into the customer journey and truly understand customers ? SaaS companies use CI data to design personalized customer experiences and better customer communications, increasing customer loyalty, retention, and lifetime value.

Feedback Software 98

Feedback Software Research Software Analytic Tools Data Visualization 98

Intercom, Inc.

DECEMBER 21, 2020

We adapted quickly to working from home, launching groundbreaking new features to supercharge our conversational support and customer engagement tools. We all know that customer expectations are higher than ever – increasing pressure on support teams to provide a great customer experience, while remaining efficient and not burning out.

Customer Communications 232

Customer Communications Customer Experience Technical Review Healthcare 232

Usersnap

JUNE 17, 2019

You are the middleman between customers and your company. You have to understand the customer’s problem and forward it to the developers or marketing team. Then, close the loop by passing the explanation and solution back to the customer. But, pointing fingers at the customer service agents is no solution.

Reporting Tools 76

Reporting Tools Feedback Software User Testing Customer Feedback 76

Mind the Product

NOVEMBER 29, 2018

Know Your Customers’ Problems. It’s product development like that – that seeks out innovative solutions rooted in intimate knowledge of customer’s problems – that has earned Trader Joe’s the reputation as one of the most customer-centric organizations on the planet. Segment Your Audience. Which are most used?

User Testing 107

User Testing Customer Feedback Analytic Tools Customer Experience 107

Mind the Product

DECEMBER 12, 2019

At a time when so much of today’s B2B ecosystem is built around software products, I believe it has become incumbent on the people responsible for designing, developing, and building these products to take back leadership of how our companies are run, and lead us all back to a culture of responsible growth. In Conclusion.

Weak Development Team 120

Weak Development Team User Testing Customer Communications B2B 120

Product Innovation Educators

MAY 4, 2018

Each week I scour articles, wading through the dogs, and bringing you the best insights to help product managers and innovators be heroes. A case study in the wrong product metrics and advice for product managers. One place to find the software tools product managers are using.

Customer Communications 48

Customer Communications Data Visualization Product Management Product Manager 48

BrainMates

FEBRUARY 26, 2019

Having spent several years playing both Marketing and Product Management roles, I can confidently suggest that every Product Manager who wants to make a significant impact on the overall success of the business should switch to Product Marketing roles several times in his career. It happened with me too.

Product Marketing 75

Product Marketing Feedback Software User Testing Marketing 75

Intercom, Inc.

JULY 13, 2021

Align with job levels for product management , engineering, and related roles. Solution: We now show how to earn high ratings and promotions. Our managers have built the new job levels into performance reviews and career planning, but we’ll continue to improve and refine this guidance over time.

Product Research 271

Product Research Customer Communications Feedback Software Reporting Tools 271

Bain Public

SEPTEMBER 17, 2020

Bain Public’s SOAP™ methodology and tool offers a full picture of your product strategy, tactics, metrics and roadmap all in one place. The SOAP™ Methodology is designed and targeted to executives who are driving real results at the world’s fastest-growing product companies. A deep-dive into the SOAP™ Methodology.

Framework 52

Framework Leadership Customer Communications Definition 52

Alchemer Mobile

APRIL 9, 2020

In order to measure emotion – a key metric in these current times – product managers and mobile marketers in the Food and Drink category must have a baseline understanding of how their current performance stacks up with the marketplace. Here are some of those key benchmarks. So how does your app compare to these benchmarks?

Research Software 246

Research Software Feedback Software Data Visualization User Testing 246

ProductPlan

OCTOBER 11, 2022

Product owners play a crucial role in “by-the-book” Agile scrum, while product managers are largely absent. This article explores the product owner role and how it fits into the broader product team. The product owner’s role. The product owner’s role. Manage and prioritize the backlog.

User Testing 52

User Testing Customer Communications Research Software Data Visualization 52

Revulytics

NOVEMBER 29, 2018

Given the pervasiveness of data breaches and hacks today, the way in which companies react to them actually presents an opportunity “to interact closely with customers,” according to an article in Forbes by the CMO of identity management software vendor Sailpoint. Leverage in-app messaging to protect users.

Analytic Tools 66

Analytic Tools Feedback Software Messaging Customer Communications 66

ProductPlan

APRIL 18, 2023

In-app messaging is a way of communicating with users within the context of your product, often taking the form of tooltips, banners, or in-app chat. For software products, in-app messaging includes all of the native messages sent to a user while they are using your product.

Feedback Software 72

Feedback Software Messaging Customer Communications Customer Experience 72

Userpilot

NOVEMBER 16, 2021

In-product messaging displays to your customer inside your product while they are using it. The immediacy and relevancy of in-app communication means that it’s a powerful tool for your product marketing department. However, messaging software like Zendesk and LiveChat make this super easy in 2021.

Feedback Software 98

Feedback Software Messaging Onboarding KPIs Customer Communications 98

Usersnap

NOVEMBER 15, 2019

It is placing customers at the core of your business and then building everything around it. It is not simply trying to please customers to make money, but to listen to them and offer solutions to their problems. Sephora grew mobile sales by 167% by paying attention to customer expectations. Approach the ideal users.

User Testing 49

User Testing Feedback Software Research Software Data Visualization 49

Alchemer Mobile

APRIL 28, 2020

But PR stunts and fancy new commercials don’t actually make a difference in customers’ lives. Burger King, on the other hand, came up with a practical solution geared toward actually helping their customers. Want to learn more about how to harness the voice of the customer during these times? Shake Shack.

Customer Communications 147

Customer Communications User Testing Customer Feedback Customer Experience 147

Alchemer Mobile

FEBRUARY 20, 2020

So what’s the solution to clearing the noise and enacting a lasting strategy to boost your app’s ratings and reviews? You must look beyond reviews and focus on hearing from more of your customers. Here’s what the process looks like: First, you should spend your time and effort getting a few small wins by reaching out to customers.

Feedback Software 147

Feedback Software Research Software User Testing Systems Review 147

The Product Coalition

DECEMBER 11, 2023

A common pitfall that I often see is that companies declare that they have product-market fit way before they actually do (usually when they have problem-solution fit, which is defined as having a small number of happy paying customers). Communication To craft a good strategy, Marty recommends writing it down.

Workshop 78

Workshop Customer Feedback Leadership User Testing 78

Userpilot

OCTOBER 25, 2022

Looking for the best customer engagement tool for your SaaS company? There are plenty of solutions of customer engagement on review sites, but they don’t make the choice any easier. Instead, we decided to focus on customer engagement tools for in-app engagements in SaaS products. .

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Reporting Tools 98

Alchemer Mobile

FEBRUARY 21, 2019

Asking the right question, at the right time, in the right format, combined with a deep understanding of engagement gives companies a more complete picture of the the health of their customer communication strategy. This means that of the 25% of customers that were reached out to, 91% responded to the interaction.

Data Visualization 204

Data Visualization Reporting Tools User Testing Customer Experience 204

The Product Coalition

FEBRUARY 11, 2021

User/customer retention is often the lifeblood of a business, especially in the software spaces. If your product or service cannot keep the customers it attracts, it cannot grow. In Product Management, we use the ‘leaky bucket’ analogy. Both of these together are powerful tools in preventing future churn.

Data Visualization 89

Data Visualization User Testing Customer Experience Customer Feedback 89

Userpilot

MAY 26, 2021

Userpilot is a phenomenally versatile onboarding tool. What is Product Onboarding and why does it matter? Product Onboarding is the ongoing process of educating users about a product, especially familiarizing users with particular features as a way of reducing Time To Value. This is a product onboarding tool, after all.

Research Software 52

Research Software Feedback Software Onboarding KPIs Product Research 52

Gainsight

JANUARY 8, 2021

” Companies with well-built solutions are discovering when they partner with equally good and complementary products; the results are outstanding. That happened when Adobe’s top-performing Product Adoption Team combined efforts using their Audience Manager with Gainsight’s PX solution.

Analytic Tools 52

Analytic Tools Data Visualization Onboarding KPIs User Testing 52

Userpilot

DECEMBER 6, 2022

Can marketing resource management help streamline your product marketing processes and workflows? It is also one of the busiest, most complex departments, often handling many tools, managing multiple campaigns and events, and coordinating with internal and external stakeholders. What are resource management examples?

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Customer Experience 98

UX Studio

JUNE 20, 2019

A freelance designer has to play their own manager and salesman at the same time. You have to manage your time, find new customers, communicate with clients and of course create exceptional design work. A new tool, plugin, method, trend or guideline pops up every day. Know your tools. Communication.

Research Software 81

Research Software Customer Communications Weak Development Team Magazine 81

Mind the Product

MAY 22, 2017

As product managers, we instinctively know that planning things out in advance is impossible, because our work depends on a constant stream of testing, data and feedback. This is our success as a platform — when the value of the businesses built on top of us is, in sum, larger than we can ever be.” Our bosses don’t.

Roadmap 149

Roadmap User Testing Data Visualization Customer Communications 149