Intercom, Inc.
SEPTEMBER 29, 2022
As costs and competition continue to rise, companies need to hone in on activating, engaging, and retaining their customers while minimizing their overheads. These times of change bring opportunities as well as challenges. By implementing in-product messaging – the secret ingredient your customer engagement tech stack is missing.
Alchemer Mobile
AUGUST 12, 2021
For many customers, their first interaction with a brand happens on a mobile device, so creating a stand-out mobile customer experience is key. The way in which customers interact with brands on their phones is different from how they interact with them in-person or even on the computer. Key #1: Personalization.
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Alchemer Mobile
DECEMBER 9, 2021
“Customer experience” is a ubiquitous phrase. But in a world filled with jargon and buzzwords, let’s get down to what really matters: Understanding how customer experience impacts the bottom line. Customer acquisition. You want to identify customers that adore your brand and want to share that with the world.
Userpilot
MAY 6, 2024
The right user onboarding flow won’t only ensure more users understand how to use your product, but it will also keep them engaged. TL;DR The benefits of an effective onboarding process include enhanced user experience, increased adoption rates , boosted retention , and reduced support costs.
ProductPlan
APRIL 18, 2023
In-app messaging is a way of communicating with users within the context of your product, often taking the form of tooltips, banners, or in-app chat. For software products, in-app messaging includes all of the native messages sent to a user while they are using your product.
Intercom, Inc.
SEPTEMBER 26, 2018
In the world of recurring revenue, SaaS companies realize they need engaged customers if they are to grow a healthy, sustainable business. This is where having a solid customer engagement strategy comes in. Nowadays, you have to win over your customers month after month just to keep the lights on. What is customer engagement?
Alchemer Mobile
MARCH 9, 2022
We all know that retaining customers costs less than acquiring new ones. So, why does it often get deprioritized in favor of customer acquisition and app downloads? Frankly, the answer to that question is this: For most brands, customer retention is a nut they still haven’t cracked. What is customer retention?
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