Customer Experience Entertainment Management Technical Cofounder 
Mixpanel
APRIL 7, 2022
It only takes a small amount of user friction to cause an app to hemorrhage users. And even apps that manage to remain sticky despite user friction will see their users struggle to find the intended value in all its features. Simply put: User friction can single-handedly sink an app’s usefulness.
Andrew Chen
DECEMBER 1, 2021
” Here’s how I define each side: There are usually a minority of users that will create disproportionate value and as a result, they will have disproportionate power. For workplace apps, these are the managers that author and create documents and projects, and who invite coworkers to participate. The question is, how?
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Mind the Product
DECEMBER 29, 2016
2016 was a year when the product management community grew significantly and continued to mature. Lots of us are still trying to work out what the scope of a product management role should be and how it should be applied within their organisations. Organise around customers. Perhaps product management is becoming a misnomer?
Andrew Chen
MAY 28, 2019
People are already spending a lot of time on podcasts, and it’s growing: listeners are consuming 6+ hours per week and consuming more content every year. Simply put, podcasts are digital audio files that users can download — or in some applications, stream — and listen to. A brief history of podcasting.
Andrew Chen
MAY 28, 2019
People are already spending a lot of time on podcasts, and it’s growing: listeners are consuming 6+ hours per week and consuming more content every year. Simply put, podcasts are digital audio files that users can download — or in some applications, stream — and listen to. A brief history of podcasting.
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