Intercom, Inc.

FEBRUARY 14, 2019

Over the years, I’ve learned a lot through both successes and failures, and these are my top 5 strategies in scaling SaaS businesses from $1M to $500M in revenue: Expand your market. Figure out how your product can solve the problem you originally solved, but for a broader set of customers. Find product market fit again and again.

Strategy 188

Strategy User Testing Download Customer Experience 188

Userpilot

MARCH 18, 2021

A successful customer retention strategy requires constant iteration and innovation to keep up with an ever-changing SaaS market environment. It’s also not like customer retention is the business of only one department. Why does retention management take so much time and effort?

Feedback Software 52

Feedback Software Research Software User Testing Customer Experience 52

Userpilot

JULY 13, 2021

Too often, they are conflated with product tours , leaving the customer confused as to why they are being shown features they don’t need. SaaS companies use walkthroughs to onboard new users, highlight secondary features , and train new staff. The best walkthrough software on the market is Userpilot.

Analytic Tools 98

Analytic Tools Onboarding KPIs Customer Experience Data Visualization 98

The Secret PM Handbook

SEPTEMBER 16, 2016

Yet in my experience many product managers don’t know that a value proposition has a specific structure. Who the product is for (the market). Of course they are used throughout our domain – a user story is a very simple template, a Jira issue is created using a template. ” I’m sure you’ve heard this term.

Product Management 275

Product Management Product Manager Product Research User Testing 275

Innovatemap

DECEMBER 19, 2022

LOVED: How to Rethink Marketing for Tech Products. Tina Hafer called this a “must-read for product marketers and product company leaders.” Martina joined Tina on the Better Product Unlock Product Marketing podcast series to share her product expertise. Martina Lauchengco. Meaningful Stuff: Design that Lasts. Jonathan Chapman .

Books 52

Books Advertising Branding Customer Experience 52

Mind the Product

SEPTEMBER 19, 2019

I’ve done courses in related areas like software development, marketing and project management but hold almost no formal certifications. Just be sure to find one that suits your experience. There are some that cater for newbies trying to break into the field, whereas others cater for people with more experience.

Feedback Software 106

Feedback Software Product Management Product Manager User Testing 106

The Product Coalition

AUGUST 26, 2019

There were many product lines and different versions of the same products made to meet different customer needs. As markets become more segmented, companies scale by trying to meet segmented needs. Modularization can manage the complexity and customization in product development. cutting it by 70%.

Feedback Software 60

Feedback Software Customer Experience User Testing Data Visualization 60

Mind the Product

SEPTEMBER 19, 2019

I’ve done courses in related areas like software development, marketing and project management but hold almost no formal certifications. Just be sure to find one that suits your experience. There are some that cater for newbies trying to break into the field, whereas others cater for people with more experience.

Feedback Software 82

Feedback Software Product Management Product Manager User Testing 82

The Product Coalition

OCTOBER 19, 2017

I’m an entrepreneur; however, I lack any relevant experience to manage/scale my product. I ( LinkedIn profile ) was in a very similar situation a few years ago, when I co-founded a Tech Startup and was managing the product. To start with, I wrote this handbook “ Product Management 101 ”. I am an accidental Product Manager.

User Testing 60

User Testing Product Management Product Manager Product Research 60

Sequent Learning

APRIL 22, 2019

Skim through this fast read to gain tips on how to make your limited time as a product manager the most productive. Read This Before Our Next Meeting will help bring awareness to both product managers and leaders to help make the most of your time in the office. The Business Acumen Handbook by Steven Haines. Be remarkable.

Books 40

Books Product Management Product Manager Data Visualization 40

Product Bookshelf

AUGUST 22, 2016

Customer analytics. User and customer empathy. IDEA : How do you create a product that constantly engages the customer? The solution is to develop an emotional ‘hook’ that fundamentally changes user behavior. By doing so, your product becomes part of your customers’ habits and daily routine. by Nir Eyal.

Data Visualization 48

Data Visualization Books User Testing Customer Experience 48

DISQO

JUNE 15, 2015

With the rise of ‘lean’ methodologies and literature, product managers today understand that continuously generating user feedback throughout the product lifecycle can help mitigate the risk of wasting resources to build something no one wants. However, startups are very different from large companies.

User Testing 49

User Testing Technical Review Data Visualization Customer Feedback 49

DISQO

JUNE 15, 2015

With the rise of ‘lean’ methodologies and literature, product managers today understand that continuously generating user feedback throughout the product lifecycle can help mitigate the risk of wasting resources to build something no one wants. However, startups are very different from large companies.

Product Research 40

Product Research User Testing Technical Review Data Visualization 40

DISQO

JUNE 15, 2015

With the rise of ‘lean’ methodologies and literature, product managers today understand that continuously generating user feedback throughout the product lifecycle can help mitigate the risk of wasting resources to build something no one wants. However, startups are very different from large companies.

Product Research 40

Product Research User Testing Technical Review Data Visualization 40

Intercom, Inc.

OCTOBER 29, 2019

At some inflection point of growth, it becomes impossible to intuitively know your customers, let alone decide which ones to focus on. We could no longer assume all our customers had uniform needs and could be reached the same way. Download The Growth Handbook. What is customer segmentation?

User Testing 184

User Testing Data Visualization Customer Experience Customer Feedback 184

Intercom, Inc.

FEBRUARY 5, 2019

You can delay it until you’ve acquired your first 100 or 1,000 customers, but at some point you’ll need to find sustainable traction in the market. The key to to experiment and iterate on it with discipline, so you can zero in on the one that’s right for your business. Get your free copy of The Sales Handbook.

Outbound 177

Outbound Strategy Inbound Customer Experience 177

Product Innovation Educators

JULY 6, 2020

In 2012 I read a book titled, Startup Owner’s Manual: The Step-by-Step Guide for Building a Great Company. It tied together many of my experiences and I helped me put them into a framework. Consequently, I think of Eric Ries as the create of Lean Startup and Steve Blank as its father. It’s a book that spoke to me.

Startups 88

Startups User Testing Customer Experience Development 88

Intercom, Inc.

SEPTEMBER 19, 2019

It’s a timely conversation for us, coming hot on the heels of the release of our book Intercom on Sales last month and Steli’s own book The 2020 Startup Sales Playbook this week. When not writing his sales handbook, he’s been overseeing the change from Close.io Short on time? to Close.com. to Close.com. Just do it.

Weak Development Team 184

Weak Development Team Customer Experience Startups Reporting Tools 184

The Product Cafe

DECEMBER 12, 2023

💜 Welcome to this week's edition of Product Café, your weekly cup of coffee for everything product management, startups, AI, and more. Have you ever wondered why, despite listening intently to your customers and diligently building the features they ask for, your product still struggles to gain traction?

Product Research 52

Product Research User Testing Customer Feedback Customer Experience 52

Iteratively Blog

MAY 31, 2020

Time and again, folks have used product analytics tools to better understand their customers. Businesses use analytics to determine product health, improve the customer experience, test product-market fit, and ensure that they are making the right investments with limited time and resources.

Data Visualization 97

Data Visualization Analytic Tools Onboarding KPIs User Testing 97

Intercom, Inc.

MAY 2, 2019

And before Instacart, Bangaly was at another “Insta” (Instagram), where he helped double the photo sharing platform’s monthly users to more than 1 billion. At the same time, online grocery shopping is still a nascent trend, with the opportunity to grow into a $30 billion market.

User Testing 184

User Testing Customer Experience B2C Customer Feedback 184

BrainMates

APRIL 2, 2019

I have always been a perpetual beginner on the ski slopes, struggling to stay off my butt most of the time. This means being able to quantify the value we bring to both customers and our organisation. Some examples of leading indicators: Number of customer inquiries. Trial users. Quitting is not in my nature.

Product Management 99

Product Management Product Manager Customer Experience Data Visualization 99

Intercom, Inc.

JULY 25, 2018

Short on time? If people aren’t signing up, if the marketing page isn’t working, if no one is sharing the product on Twitter, we just assume it will be fixed with a better product. Well conveniently it turns out they just build the exact thing customers need, exactly as we wanted it created. What happens next?

Onboarding KPIs 152

Onboarding KPIs User Testing Startups Vision 152

Alchemer Mobile

OCTOBER 22, 2020

Solving problems quickly, efficiently, and with customer needs as the north star separated the great brands from the good ones in a year that has completely changed the way we digitally engage with brands we love. How to Create Products and Services Customers Want. creating compelling products and services customers want to buy.

Books 236

Books Research Software Feedback Software Product Management 236

Intercom, Inc.

OCTOBER 24, 2019

As one of the first 10 employees at Instagram, Bailey was wowed by the generosity and kindness that led early users to from Instameets around shared interests and hobbies. Short on time? To form a successful community, a company must be willing to collaborate, trust and empower its users and customers.

Research Software 116

Research Software Customer Experience User Testing Feedback Software 116

Intercom, Inc.

JUNE 28, 2018

This week we released The Growth Handbook , a collection of tested frameworks and invaluable lessons to help steer your company’s trajectory up and to the right. Gina Gotthilf , former VP of Growth and Marketing at Duolingo. You’ll learn from: Andrew Chen , General Partner at Andreessen Horowitz. This is so cool.

User Testing 160

User Testing Research Software Customer Experience Onboarding KPIs 160

Intercom, Inc.

JUNE 28, 2018

This week we released The Growth Handbook , a collection of tested frameworks and invaluable lessons to help steer your company’s trajectory up and to the right. Gina Gotthilf , former VP of Growth and Marketing at Duolingo. You’ll learn from: Andrew Chen , General Partner at Andreessen Horowitz. This is so cool.

User Testing 126

User Testing Research Software Customer Experience Onboarding KPIs 126