Roman Pichler

MARCH 14, 2023

Who are the users and, if appropriate, who are the customers? To create a strategy, I might choose middle aged men with busy jobs and an unhealthy lifestyle as the target users. The benefit the product should create for this user group might be to reduce the risk of developing type-2 diabetes.

Product Strategy 300

Product Strategy Strategy Vision Product Research 300

ProductPlan

NOVEMBER 9, 2020

Customer feedback is the lifeblood of customer-centricity. It’s impossible to create and improve products without understanding customers’ experience, especially when customers have unengaged and do not provide feedback. It will paint a truer picture of the user experience.

User Testing 98

User Testing Customer Feedback Customer Experience Feedback Software 98

Roman Pichler

AUGUST 15, 2023

When that’s the case, a product is usually progressed based on the features requested by the users and stakeholders. This can result in a Frankenstein product, a product that has a horrible value proposition and offers an awful user experience instead of creating real value for the users and the business.

Product Strategy 226

Product Strategy Strategy Research Software Customer Experience 226

ProductPlan

MARCH 21, 2024

We get it–your days are packed with roadmap review meetings, brainstorming sessions, and making (what sometimes feels like) too many PowerPoint presentations. We’ve been crunching the numbers, analyzing the trends, and distilling them into bite-sized insights so that you can have the tools you need to thrive as a product leader.

Reporting Tools 100

Reporting Tools Data Visualization Research Software Feedback Software 100

Agile Velocity

MAY 3, 2024

Agile has been shown to shorten time-to-market, increase quality, instill predictability, improve customer satisfaction, and create an overall happier working culture. Business agility encompasses aspects such as product innovation, customer-centricity, cross-functional collaboration, and adaptive strategy execution.

Agile 89

Agile Data Visualization Feedback Software Reporting Tools 89

Alchemer Mobile

JUNE 12, 2019

Convenient access to our finances is key in our global economy, and the mobile channel has quickly become the epicenter of customer experience. For example, privacy rules restrict the ways financial institutions can interact with customers through their mobile apps. Increasing customer retention.

Feedback Software 199

Feedback Software Finance Reporting Tools Data Visualization 199

Alchemer Mobile

AUGUST 25, 2020

The worlds of marketing and product are colliding in new ways as customer experience takes center stage. We’re seeing companies hire Chief Experience Officers and Chief Customer Officers to help lead innovation and strategy around the customer experience. You don’t need a technical degree to be a strong PM.

Technical Review 130

Technical Review Product Management Product Manager Software Review 130

Product Innovation Educators

MAY 22, 2023

How product mangers can improve collaboration in cross-functional teams Today we are talking with Maziar Adl, the co-founder and CTO of Gocious, an organization that creates product roadmap management software. 6:52] Did you find a gap in the roadmapping tools that were available before you started Gocious?

Feedback Software 94

Feedback Software User Testing User Friction Customer Experience 94

Userpilot

JULY 24, 2023

Are you looking for Zendesk integrations to boost the efficiency of your self-service customer support? The article explores the best Zendesk integrations for: Customer support Customer feedback Productivity Email and social media communication Analytics and reporting Let's get right to it!

Embedded Analytics 97

Embedded Analytics Data Visualization Analytic Tools Feedback Software 97

Product Innovation Educators

JULY 4, 2022

How product managers can get customer insights from a community to create a competitive advantage. I wanted to learn how this company creates competitive products, differentiating on cost while offering comparative capabilities that equates to much higher value for customers. The leading brand cost about $150.

Artificial Inteligence 108

Artificial Inteligence User Testing Feedback Software Customer Feedback 108

Mironov Consulting

NOVEMBER 15, 2023

  Every customer conference and AMA starts with questions about AI.  That’s driving tremendous urgency to put AI products or features into our roadmaps, whether they are of high value to our actual end users or not.    After all, any sufficiently advanced technology is indistinguishable from magic.

Data Visualization 76

Data Visualization Artificial Inteligence Technical Review User Testing 76

Modus Create

FEBRUARY 16, 2022

The survey revealed interesting insights on Corporate America’s readiness for various digital initiatives, which we consolidated in our 2022 State of Digital Transformation report. Organizations that use innovation labs to solve real-world problems for potential customers will continue to gain value from them. .

Technical Review 143

Technical Review Research Software Reporting Tools Data Visualization 143

Folding Burritos

FEBRUARY 13, 2018

Our goals and work are defined elsewhere, at different times, and there are good tools for that (like face-to face discussions, presentations, and roadmapping, product design and collaboration tools). Another reason is that people from outside of Tech don’t really like / know / want / remember to go to JIRA and Confluence.

Data Visualization 397

Data Visualization Reporting Tools Technical Review Customer Experience 397

Userpilot

AUGUST 26, 2021

SaaS product management is different from product management for on-premise software because it's much easier for customers to switch products due to the subscription-based pricing model. One of the factors that drive the success of SaaS product management is how aligned the product team is with the customer success team.

Feedback Software 98

Feedback Software Analytic Tools Research Software User Testing 98

Usersnap

FEBRUARY 6, 2021

Customer experience, or CX, is critical in today’s user-centered market. Customers have more information than ever before available at their fingertips, and they can share reviews with the world at lightning speed. Fortunately, customers aren’t the only ones with ample available information. Don’t Make Me Think.

Feedback Software 52

Feedback Software Research Software Analytic Tools User Testing 52

Roman Pichler

FEBRUARY 6, 2018

The development team and stakeholders then use these goals to determine the work they have to do—be it creating a marketing strategy, investigating a new technology, or preparing the distribution channels. The user and business goals are strategic goals that are derived from the vision. Finally, identify the right sprint goal.

Weak Development Team 150

Weak Development Team Technical Review User Testing Workshop 150

Mixpanel

FEBRUARY 3, 2022

So it’s tempting to think the additional add-on of measuring user events in your code (i.e., implementing product analytics) is something that can wait until your team is bigger, until you have more users, or until you have more money. You know where users clicked and didn’t click, when they clicked, and in what order.

Analytic Tools 64

Analytic Tools Data Visualization Feedback Software Technical Cofounder 64

The Product Coalition

FEBRUARY 22, 2021

Download for free : The Scrum Anti-Patterns Guide.) Each of those products has a product roadmap that needs to be reflected in the product’s backlog, which ultimately provides the Sprint Backlog. The sales department probably deems a direct contact of the Scrum Team members with customers too risky and hence prevents it from happening.

Product Research 97

Product Research User Testing Customer Experience Reporting Tools 97

Agile Velocity

AUGUST 23, 2023

Instead, use “decrease costs by reducing customer support calls.” Value drivers should be specific so that they provide direction and are therefore usable. For example, “decrease cost” is too vague. It allows the leadership team to make quick, neutral, knowledge-driven decisions collaboratively.

Technical Review 52

Technical Review Download Leadership Agile 52

Usersnap

FEBRUARY 6, 2020

Customer experience, or CX, is critical in today’s user-centered market. Customers have more information than ever before available at their fingertips, and they can share reviews with the world at lightning speed. Fortunately, customers aren’t the only ones with ample available information. Don’t Make Me Think.

Feedback Software 49

Feedback Software Research Software User Testing Analytic Tools 49

The Product Coalition

SEPTEMBER 2, 2019

It’s obvious that these tools were developed with little or no customer participation. Customers didn’t understand the app’s value, and sales were low. But it’s possible to avoid this outcome with a crucial and effective methodology called customer development plan. the product/market fit.

User Testing 60

User Testing Customer Feedback Product Research Customer Experience 60

ProductPlan

JANUARY 7, 2022

Markets and technologies change. Customers’ needs and expectations change as well. Leveraging digital analytics tools—Google Analytics, for example—to gain better insights into customer behavior and product usage. Imagine a B2B software company selling a downloadable app that enterprises install on their machines.

Analytic Tools 84

Analytic Tools Research Software Data Visualization Product Research 84

ProductPlan

AUGUST 23, 2022

No matter how you define product management, customers should always be at the center of things. Product managers try to solve customer problems, address customer pain points, add value for customers, etc. Empathy in product management spans wider than seeing which buttons customers click. Scope of product.

User Testing 52

User Testing Research Software Feedback Software Product Management 52

Product Innovation Educators

JUNE 5, 2023

Peter’s latest book is Gen P: New Generation of Product Owners who Care about Customers. We had a project to customize a telephone billing system to meet a company’s unique needs for their customer and then to install it for them to create the telephone bills.

Reporting Tools 95

Reporting Tools Feedback Software Data Visualization Systems Review 95

Mixpanel

OCTOBER 17, 2022

In many cases, businesses that place data and insight at their core are the ones that are thriving. Forrester reports that insight-driven businesses are growing at an average of 30% each year and are predicted to take $1.8 Launched in 2007, over 7 million active users spend over 300 minutes per month on its website and mobile app.

Data Visualization 52

Data Visualization Analytic Tools Reporting Tools Onboarding KPIs 52

Agile Velocity

MAY 14, 2020

They are key inputs for your business and technology discussions around WHAT to work on. They are measurable outcomes – goal posts – that provide feedback on HOW your initiatives are doing. However, if you put the two together you have the opportunity to align the tech side of the house with the business side.

Feedback Software 98

Feedback Software Agile Analytic Tools Data Visualization 98

Product Talk

SEPTEMBER 9, 2020

And then I just followed down this rabbit hole of how I could do more of the talking, more of the concept work, inventing more on behalf of the user. I decided to join SAP , which was great, but there was a lot of user pain to observe. I was a technical consultant back then, traveling to a lot of clients all over Europe.

Feedback Software 184

Feedback Software User Testing Product Research Research Software 184

Gainsight

JUNE 17, 2022

Even more importantly, you might miss the chance to achieve what your PLG strategy was designed for—enhanced user experiences, product adoption, and overall business growth. . Like customer success, product-led growth strategies were born out of a need to optimize SaaS companies.

Onboarding KPIs 52

Onboarding KPIs Data Visualization Analytic Tools Research Software 52

Gainsight

MAY 13, 2020

Most strive for it, build roadmaps around it, and even sell it to prospective buyers. . Interestingly, when you are a leader in a particular space, like Gainsight is in Customer Success technology, the right path consists of multiple important pillars, all connected and working together.

Analytic Tools 59

Analytic Tools Feedback Software Technical Review Customer Experience 59

PMLesson's Ace the PM Interview

FEBRUARY 7, 2022

Many of the resources we have here at Exponent are dedicated to nailing your tech interviews so you can ultimately receive an offer. Talk to Users & Customers ?? Customers are the lifeblood of your business. At the end of the day, customers are your rock. Become Deeply Familiar With the Product ??

User Testing 52

User Testing Onboarding KPIs User Friction Weak Development Team 52

ProductPlan

OCTOBER 6, 2021

I threw this question to the crowd in a LinkedIn post and received some surprising and insightful responses. Hence the need to have young and innovative minds who follow the trends of the industry to come up with these strategic thoughts while the senior leaders review and align it with the organization’s business goals.”.

Customer Experience 85

Customer Experience Reporting Tools Systems Review Weak Development Team 85

Department of Product

JULY 29, 2022

Pricing, user experience, features, performance, branding, customer service and partnerships influence how target customers perceive the value of one product relative to alternatives in established markets. A customer in the market for a Porsche is likely not considering a Volkswagen and visa versa.

Positioning 52

Positioning Feedback Software Product Management Product Manager 52

Userpilot

MAY 17, 2024

Looking for the perfect product feedback tools for collecting insightful data? That’s why we’ve put together this comprehensive guide which covers different types of tools for collecting user insights , examines the key functionalities of each, and shows the pricing, making it easier for you to make a decision.

Feedback Software 52

Feedback Software Data Visualization Analytic Tools Research Software 52

Product Innovation Educators

JUNE 24, 2016

Each week I scour articles, wading through the dogs, and bringing you the best insights to help product managers, developers, and innovators be heroes. . Read the interview at https://www.infoq.com/articles/book-review-pichler-strategize. How to successfully run a software product user test the lean way. Find it at [link].

Customer Feedback 48

Customer Feedback Artificial Inteligence User Testing Product Management 48

Product Innovation Educators

AUGUST 19, 2016

Each week I scour articles, wading through the dogs, and bringing you the best insights to help product managers, developers, and innovators be heroes. Products (wrongly) get created this way – product first, customer second, revenue third. Should product managers be technical? Get the Product Mastery Roadmap and….

Data Visualization 50

Data Visualization Weak Development Team Customer Feedback Research Software 50

Gainsight

JULY 5, 2022

Customer success (CS) is evolving and moving outside the box it once inhabited. It affects so many parts of business because it is not exclusively about customer success or customer experience (CX) anymore. Grasping the Reach of Customer Success. Ready to provide education for onboarding and customer usage.

Reporting Tools 59

Reporting Tools Analytic Tools Data Visualization Weak Development Team 59

Centercode

APRIL 16, 2019

I recently had an opportunity to work with Alex Larsen , the manager of the technical operations beta team at Trimble Transportation, on just that. I’m sharing this experience (with his blessing) because it provides some insight for other product and program managers who have questions about identifying key beta program metrics.

Customer Experience 65

Customer Experience User Testing Product Research Customer Feedback 65