Intercom, Inc.

MARCH 12, 2020

What hasn’t changed is people’s innate desire to be treated as the valued customers they are while having their problem solved. What has changed, however, is the underlying technology that powers these interactions and, ideally, makes them a lot smoother than the bygone days of toxic hold music. Take chatbots, for example.

Customer Experience 164

Customer Experience User Testing Customer Feedback Feedback Software 164

TIBCO - Thought Leadership

OCTOBER 28, 2020

This blog was written by TIBCO Director of Digital Strategy Alessandro Chimera and originally published on the Italian tech website, Solo Tablet. Another heavily impacted sector is the manufacturing industry, as orders are falling sharply or being canceled due to customers focusing their primary needs on other sectors.

Data Visualization 69

Data Visualization Telecommunications Transportation Analytic Tools 69

Alchemer Mobile

NOVEMBER 25, 2019

How do you know what your customers need and want? In this webinar, Robi Ganguly, CEO and Co-Founder, Apptentive and Ben Johnson, VP Mobile Strategy, Rightpoint will cover the essentials to have in place both pre- and post-launch in order to provide the best customer experience possible.

Feedback Software 147

Feedback Software Research Software User Testing Customer Experience 147

freshtrax

JULY 23, 2019

Looking at quantified insights, however, shows us what conditions facilitate the demands of daily life in Japan, and we can begin to understand consumers as individuals whose lives have a margin for change and innovation. World Population Review, 2019 ) ( Statistics Bureau Japan, 2019 ). World Population Review, 2019 ).

User Testing 88

User Testing Data Visualization Customer Feedback Product Research 88

Userpilot

MAY 13, 2021

Product intelligence is integrated software that allows teams to use customer data to continuously make smart changes to products. A product either needs to entertain, inspire, or inform customers. Product intelligence gives companies the insights they need to consistently innovate their product. Conclusion. Source: CNBC.

Analytic Tools 52

Analytic Tools Research Software Feedback Software Data Visualization 52

Andrew Chen

DECEMBER 10, 2018

Above: New technology has always captivated consumers! I’m really bullish about what’s around the corner – and I want to unpack what I’m looking for, how I’ve drawn insights from history, and what’s around the corner. Technology changes, but people stay the same. My investing thesis.

User Testing 100

User Testing Startups Technical Review Customer Experience 100

Mind the Product

MARCH 17, 2020

Others have tried, but we’ve yet to find anyone else with her depth of experience (spanning stints as a developer, designer, researcher and product manager), her empathy for both users and stakeholders, her experience as a teacher, and her sense of humour. Has clicking that icon met the user intent of the feature?

Product Research 37

Product Research Research Software Feedback Software Customer Experience 37

Alchemer Mobile

MARCH 18, 2021

The report is meant to serve as a yardstick for companies seeking to understand how their customer feedback and engagement metrics stack up against the market, and includes mobile benchmarks across 10 main categories and 20 subcategories. Almost all apps experienced significant change in their DAU due to COVID-19. Transcript.

User Testing 173

User Testing Webinar Data Visualization Feedback Software 173

The Product Coalition

DECEMBER 8, 2019

the craft of product management, creating customer and business value) 2. the craft of product management, creating customer and business value) The secret is out. Creating a great product that creates customer and business value is tough. Product vision, strategy, goal setting User experience. Craft Competence ??

Weak Development Team 92

Weak Development Team Development Analytic Tools User Testing 92

Andrew Chen

DECEMBER 10, 2018

Above: New technology has always captivated consumers! I’m really bullish about what’s around the corner – and I want to unpack what I’m looking for, how I’ve drawn insights from history, and what’s around the corner. Technology changes, but people stay the same. My investing thesis.

User Testing 40

User Testing Startups Technical Review Customer Experience 40

Gainsight

JULY 7, 2021

Back then, I was still six months away from launching my own SaaS company, but I was already encumbered with the industry and curious about this up-and-coming category called “Customer Success.”. I guess you can say Customer Success did, in fact, Cross the Chasm. The More Things Change, the More They Stay the Same.

Feedback Software 45

Feedback Software Customer Experience Technical Review User Testing 45

The Product Coalition

AUGUST 4, 2022

In developing live streaming digital solutions for years, we’ve collected quite a massive of valuable insights, industry challenges, app feature trends, and development key points that will help you pave the way to building a demanded high-quality streaming platform.

Feedback Software 119

Feedback Software Technical Review Weak Development Team User Testing 119

Modus Create

MARCH 14, 2023

We have consciously excluded IT companies to demonstrate how digital transformation isn’t exclusive to technology firms. Hasbro — Regaining Momentum with Omnichannel Marketing Toys and Entertainment Hasbro’s stock prices tell a fantastic story. Businesses now had unprecedented access to their customers’ buying behaviors.

Analytic Tools 98

Analytic Tools Reporting Tools Data Visualization Technical Review 98

The Product Coalition

FEBRUARY 6, 2020

A/B tests, multichannel CJMs and customized content: everyone starts doing it Source: State of Digital Marketing 2019 (by Altimeter) This report provides an update on how companies use digital marketing to drive growth, what goals they set, what practices, metrics, platforms, frameworks they use, and what challenges they face.

Data Visualization 78

Data Visualization Research Software Reporting Tools Analytic Tools 78

Userpilot

SEPTEMBER 4, 2023

At the upcoming Product Drive Conference, seasoned entrepreneur Melissa Kwan will share invaluable insights in her talk on the potential pitfalls of over-relying on blue ocean strategy. However, many firms fail at successful implementation due to common pitfalls. Imitation is difficult due to new capabilities and branding.

Analytic Tools 66

Analytic Tools Data Visualization Feedback Software User Testing 66

Gainsight

FEBRUARY 2, 2024

The customer success landscape has changed. Technology companies are producing more complex software, which can often overwhelm customers during the onboarding process. As a result, it’s common for these customers to quickly abandon new platforms. In short, customer training leads to customer retention.

Education 52

Education User Testing Customer Experience Research Software 52

Userpilot

SEPTEMBER 4, 2023

At the upcoming Product Drive Conference, seasoned entrepreneur Melissa Kwan will share invaluable insights in her talk on the potential pitfalls of over-relying on blue ocean strategy. However, many firms fail at successful implementation due to common pitfalls. Imitation is difficult due to new capabilities and branding.

Analytic Tools 52

Analytic Tools Data Visualization Feedback Software User Testing 52

Mironov Consulting

SEPTEMBER 23, 2023

I’ve written a lot about the huge organizational and technical gulf between services companies and product companies.  (See  Success is measured in total number of customers (versus a few huge contracts) and sales velocity (how fast we can close the next 50 or 500 deals).

Reporting Tools 80

Reporting Tools Data Visualization Analytic Tools Feedback Software 80

Mind the Product

NOVEMBER 9, 2016

While gaming and entertainment are the first obvious applications of VR, the more interesting applications – and the ones we focus on here – are in B2B and B2C products and services. VR is an ideal technology for training and simulations. They deliver value to a user who is willing to pay either money or attention.

Weak Development Team 94

Weak Development Team Development Feedback Software User Testing 94

UX Studio

MARCH 13, 2023

First steps for a better mental health Although much of recent news tends to focus on how technology destroys our mental health, technology can also play a role in building resilience. Here are the broad categories: General mental health applications: These apps can help users learn about their emotional health. million.”

Research Software 83

Research Software Feedback Software Reporting Tools Onboarding KPIs 83

Business of Software Conference

MARCH 27, 2019

Now in 1884, the hot tech sector was not web development, wasn’t cloud computing. If you were a young, smart and ambitious person in this era, the hot commodity and technology that you would work on would have been construction. People were afraid in the same way we’re afraid to use new technologies today.

Feedback Software 40

Feedback Software Research Software Weak Development Team Technical Review 40

The Product Coalition

OCTOBER 23, 2019

Booking, Airbnb, and Expedia disrupted the travel industry by empowering customers with new tools to build their routes, find itinerary options and plan activities. For your customer, this means a more pleasant experience coupled with the ability to run some tasks offline. Let’s imagine that some tourists plan a trip to Paris.

Reporting Tools 60

Reporting Tools Travel Data Visualization Research Software 60

UX Studio

JULY 13, 2017

For most of us, a bad user experience means only a bit of frustration or a waste of time. As we allow technology to infiltrate every field of our lives, bad UX design could become even more dangerous in the future. What is a “bad user experience” for you? In this case, the main problem was the lack of “system status visibility”.

Research Software 81

Research Software Feedback Software UX User Testing 81

Andrew Chen

NOVEMBER 1, 2018

Earlier this year, I joined Andreessen Horowitz as a General Partner, where I focus on a broad spectrum of consumer startups: marketplaces, entertainment/media, and social platforms. How to apply user growth ideas in an investing context. Teams focusing on user growth have spun up across some of the best companies in the ecosystem! (As

Onboarding KPIs 111

Onboarding KPIs Feedback Software User Testing Data Visualization 111

Business of Software Conference

MARCH 24, 2021

I would rather go out of business than be beholden to anyone other than myself and our customers. And then you just lose track of who’s doing what and what’s due when and you don’t know where the feedback is. We’ve kept our company as small as we can. And you know, it works for the first three days.

Feedback Software 40

Feedback Software Research Software User Testing Data Visualization 40

Business of Software Conference

NOVEMBER 28, 2019

Over 30 years Stephen has seen the evolution of software and tech companies with a fascinating career spanning computers, strategy, software , universities, chairing 8 companies, Government, and most recently in AI gaining a wealth of experience and some great insights to share. Video, Slides, and Transcript below. Upcoming Events.

Analytic Tools 40

Analytic Tools Research Software Data Visualization Software Review 40