Alchemer Mobile

NOVEMBER 25, 2019

How do you know what your customers need and want? In this webinar, Robi Ganguly, CEO and Co-Founder, Apptentive and Ben Johnson, VP Mobile Strategy, Rightpoint will cover the essentials to have in place both pre- and post-launch in order to provide the best customer experience possible.

Feedback Software 147

Feedback Software Research Software User Testing Customer Experience 147

freshtrax

JULY 23, 2019

Looking at quantified insights, however, shows us what conditions facilitate the demands of daily life in Japan, and we can begin to understand consumers as individuals whose lives have a margin for change and innovation. World Population Review, 2019 ) ( Statistics Bureau Japan, 2019 ). World Population Review, 2019 ).

User Testing 88

User Testing Data Visualization Customer Feedback Product Research 88

TIBCO - Thought Leadership

OCTOBER 28, 2020

Another heavily impacted sector is the manufacturing industry, as orders are falling sharply or being canceled due to customers focusing their primary needs on other sectors. increase in eCommerce, mobile traffic doubled and systems had to be upgraded to withstand the loads additional to which they were subjected.

Data Visualization 69

Data Visualization Telecommunications Transportation Analytic Tools 69

Userpilot

MAY 13, 2021

Product intelligence is integrated software that allows teams to use customer data to continuously make smart changes to products. A product either needs to entertain, inspire, or inform customers. Product intelligence gives companies the insights they need to consistently innovate their product. Conclusion. Source: CNBC.

Analytic Tools 52

Analytic Tools Research Software Feedback Software Data Visualization 52

Amplitude

OCTOBER 30, 2020

Knowing the answers to these questions helps Maura’s data science team understand how to best serve different departments and the business as a whole, enabling them to uncover actionable insights that teams can use to build campaigns and new products and contribute to overall business goals. Put Systems in Place for Sustainable Growth.

Data Visualization 52

Data Visualization Leadership Analytic Tools Feedback Software 52

Mind the Product

MARCH 17, 2020

Others have tried, but we’ve yet to find anyone else with her depth of experience (spanning stints as a developer, designer, researcher and product manager), her empathy for both users and stakeholders, her experience as a teacher, and her sense of humour. Has clicking that icon met the user intent of the feature?

Product Research 37

Product Research Research Software Feedback Software Customer Experience 37

Product Talk

DECEMBER 7, 2022

Customer interviewing is one of the most valuable activities a product team can do. It’s simply the easiest, most sustainable way of learning about your customers and what they need. Customer interviewing is one of the most valuable activities a product team can do. What doesn’t count as a customer interview? Tweet This.

User Testing 197

User Testing Reporting Tools Customer Experience Research Software 197

Andrew Chen

DECEMBER 10, 2018

I’m really bullish about what’s around the corner – and I want to unpack what I’m looking for, how I’ve drawn insights from history, and what’s around the corner. Next generation entertainment and networks of people+content. Transportation and travel. eSports, gaming, virtual worlds. Why is that?

User Testing 100

User Testing Startups Technical Review Customer Experience 100

Gainsight

JULY 7, 2021

Back then, I was still six months away from launching my own SaaS company, but I was already encumbered with the industry and curious about this up-and-coming category called “Customer Success.”. I guess you can say Customer Success did, in fact, Cross the Chasm. The More Things Change, the More They Stay the Same.

Feedback Software 45

Feedback Software Customer Experience Technical Review User Testing 45

Gainsight

FEBRUARY 2, 2024

The customer success landscape has changed. Technology companies are producing more complex software, which can often overwhelm customers during the onboarding process. As a result, it’s common for these customers to quickly abandon new platforms. In short, customer training leads to customer retention.

Education 52

Education User Testing Customer Experience Research Software 52

The Product Coalition

FEBRUARY 6, 2020

A/B tests, multichannel CJMs and customized content: everyone starts doing it Source: State of Digital Marketing 2019 (by Altimeter) This report provides an update on how companies use digital marketing to drive growth, what goals they set, what practices, metrics, platforms, frameworks they use, and what challenges they face.

Data Visualization 78

Data Visualization Research Software Reporting Tools Analytic Tools 78

Andrew Chen

DECEMBER 10, 2018

I’m really bullish about what’s around the corner – and I want to unpack what I’m looking for, how I’ve drawn insights from history, and what’s around the corner. Next generation entertainment and networks of people+content. Transportation and travel. eSports, gaming, virtual worlds. Why is that?

User Testing 40

User Testing Startups Technical Review Customer Experience 40

Userpilot

SEPTEMBER 4, 2023

At the upcoming Product Drive Conference, seasoned entrepreneur Melissa Kwan will share invaluable insights in her talk on the potential pitfalls of over-relying on blue ocean strategy. However, many firms fail at successful implementation due to common pitfalls. Imitation is difficult due to new capabilities and branding.

Analytic Tools 63

Analytic Tools Data Visualization Feedback Software User Testing 63

The Product Coalition

AUGUST 4, 2022

In developing live streaming digital solutions for years, we’ve collected quite a massive of valuable insights, industry challenges, app feature trends, and development key points that will help you pave the way to building a demanded high-quality streaming platform.

Feedback Software 119

Feedback Software Technical Review Weak Development Team User Testing 119

Userpilot

SEPTEMBER 4, 2023

At the upcoming Product Drive Conference, seasoned entrepreneur Melissa Kwan will share invaluable insights in her talk on the potential pitfalls of over-relying on blue ocean strategy. However, many firms fail at successful implementation due to common pitfalls. Imitation is difficult due to new capabilities and branding.

Analytic Tools 52

Analytic Tools Data Visualization Feedback Software User Testing 52

Mironov Consulting

SEPTEMBER 23, 2023

First, worth carefully defining what those two categories mean to me: Product companies build a single instance/release/ version of each product that is sold as-is to many (hundreds, thousands, millions) of users and buyers.  That  Work is quantified in hours, days, or projects.  Clients

Reporting Tools 80

Reporting Tools Data Visualization Analytic Tools Feedback Software 80

Mind the Product

NOVEMBER 9, 2016

While gaming and entertainment are the first obvious applications of VR, the more interesting applications – and the ones we focus on here – are in B2B and B2C products and services. Will we have our email, Slack, and text messages simulacra or find that businesses begin to run on messaging systems native to a virtual environment?

Weak Development Team 93

Weak Development Team Development Feedback Software User Testing 93

The Product Coalition

OCTOBER 23, 2019

Booking, Airbnb, and Expedia disrupted the travel industry by empowering customers with new tools to build their routes, find itinerary options and plan activities. For your customer, this means a more pleasant experience coupled with the ability to run some tasks offline. Let’s imagine that some tourists plan a trip to Paris.

Reporting Tools 60

Reporting Tools Travel Data Visualization Research Software 60

UX Studio

JULY 13, 2017

For most of us, a bad user experience means only a bit of frustration or a waste of time. What is a “bad user experience” for you? That’s also because we usually connect user experience with digital products and we think them physically harmless. In this case, the main problem was the lack of “system status visibility”.

Research Software 81

Research Software Feedback Software UX User Testing 81

Userpilot

NOVEMBER 11, 2020

So, if you occasionally get the User Journey mixed up with the User Experience … Or if you confuse Flywheels and Flows from time to time… Or even if you can’t tell your JTBDs from your TTFV and your AARRR … Then welcome to the Userpilot Product Adoption Dictionary! New User Onboarding Terminology. Activation.

Onboarding KPIs 126

Onboarding KPIs Analytic Tools Feedback Software Data Visualization 126

Andrew Chen

NOVEMBER 1, 2018

Earlier this year, I joined Andreessen Horowitz as a General Partner, where I focus on a broad spectrum of consumer startups: marketplaces, entertainment/media, and social platforms. Of course, as an investor you can’t run A/B tests or analyze results directly, but you can form hypotheses, ideate, and apply the same type of thinking.

Onboarding KPIs 111

Onboarding KPIs Feedback Software User Testing Data Visualization 111