UX Studio

SEPTEMBER 6, 2023

As we delved into these industries, we realized that our usual research approaches for regular B2C (Business-to-Customers) companies weren’t really cutting it. We had to think differently when doing research with B2B customers. The users of a CRM platform differ from those on a B2B e-commerce platform.

User Testing 59

User Testing Customer Feedback Research Software B2B 59

Usersnap

FEBRUARY 4, 2022

When you consider the feedback part of the process it takes even longer. This is why you need a website feedback tool at your side to get you across the finish line. Email threads, Slack chats, phone calls and meetings – that’s how the feedback is collected and managed. Drop your existing feedback tool. Here’s why.

Feedback Software 98

Feedback Software User Testing Data Visualization Customer Feedback 98

Usersnap

JULY 16, 2021

Google’s tech alone didn’t build them into a top company; User Research matters too! Such insight, and their acquisition of such continues broadening, then helps informs competitive user engagement strategies. User loyalty is the natural result. Keep reading for info on Google’s current user research.

User Testing 84

User Testing Research Software Customer Feedback Feedback Software 84

Usersnap

APRIL 12, 2019

Google’s tech alone didn’t build them into a top company, User Research matters too! Such insight, and their acquisition of such continues broadening, then helps informs competitive user engagement strategies. User loyalty is the natural result. Keep reading for info on Google’s current user research.

User Testing 110

User Testing Research Software Customer Feedback Feedback Software 110

UX Planet

JANUARY 22, 2024

Accessibility for All Designing for accessibility isn’t just about accommodating users with disabilities, it’s about creating a user-friendly environment for everyone. By focusing on the extremes, we naturally enhance the experience for the average user. Avoid pairing red and green due to potential visibility issues.

Customer Experience 74

Customer Experience User Testing Research Software Customer Feedback 74

Alchemer Mobile

FEBRUARY 2, 2021

Without marketing, even the best apps struggle when it comes to customer acquisition and discovery. Once you’re happy with your messaging strategy based on early landing page and social feedback, it’s time to put it to a format that can be easily digested and shared by press and early customers alike. It’s marketing.

Feedback Software 264

Feedback Software Analytic Tools Research Software Product Research 264

Userpilot

DECEMBER 19, 2022

Indeed, customer retention becomes even more important as your business grows and customer acquisition costs soar. Existing customers are high-value, low-effort assets that can serve as primary revenue drivers. This makes customer retention an important performance indicator for any business strategy.

Feedback Software 87

Feedback Software Customer Experience Customer Feedback Product Research 87

Sachin Rekhi

JANUARY 26, 2020

Key result examples: Increase weekly active users by 20% Achieve 20M activated users Launch the new feature by 7/31 Conduct 50 customer interviews. The most valuable key results measure meaningful user or business outcomes as opposed to simply the output of one's work. How do you expect this feature will impact users?

Customer Experience 205

Customer Experience User Testing Customer Feedback Weak Development Team 205

Userpilot

MARCH 17, 2022

End-user training bridges the gap between mere signups and actual usage of SaaS products. But proper user onboarding helps you avoid all that, and that’s exactly what we’ll be discussing in this article. End-user training is all about educating customers on what software offers and how they can maximize their usage.

Analytic Tools 99

Analytic Tools Feedback Software User Testing Customer Experience 99

Userpilot

DECEMBER 22, 2023

Who is responsible for user research at your SaaS? It also helps them better understand user needs and preferences and fosters a customer-centric culture. Access is about sharing research insights with other teams and training them on how to interpret the results. What is user research democratization?

Data Visualization 82

Data Visualization Research Software User Testing Product Research 82

Split

APRIL 24, 2024

These environments provide a controlled space for testing and refinement before a product is released to end users. Moreover, software licenses for the applications you’re testing, along with the operating systems and other supporting software, add to the expense.

Feedback Software 59

Feedback Software Software Review User Testing Product Research 59

Userpilot

JULY 30, 2023

TL;DR Data silos are customer, business, or operational data that are held by a single team/department and not easily accessible by other units in the same organization. Silos most often occur due to company culture, organizational structures, IT deployments, or mergers and acquisitions. What are data silos? How do data silos occur?

Data Visualization 80

Data Visualization Analytic Tools Reporting Tools Feedback Software 80

Alchemer Mobile

DECEMBER 5, 2022

This is about how companies communicate with their customers in the mobile world. For many companies, mobile is the primary medium of communication with their customers and the number of companies who are mobile-first will only grow. These messages increase revenue, retention, ratings, and customer interaction.

Feedback Software 130

Feedback Software Customer Communications User Testing Software Review 130

Userpilot

MAY 26, 2024

Our review presents a variety of analytics platforms, from privacy-focused to feature-rich, ensuring you’ll find the right tool that respects user data, integrates easily, and scales with your SaaS business. This includes identifying usage patterns and popular features across different user segments and time periods.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

Userpilot

AUGUST 16, 2023

After choosing the tools , develop guidelines on how to use them to ensure data is of adequate quality and managed in a safe and responsible way. To ensure that staff knows how to use the tools and are familiar with the guidelines, develop onboarding , training, and mentoring programs. What is data democratization?

Data Visualization 76

Data Visualization Analytic Tools Feedback Software Reporting Tools 76

UX Studio: Product Management

OCTOBER 16, 2020

While doing so, I have realized that areas of customer service and UX — traditionally quite different things — have a lot in common. But what is good customer service? How to improve customer service with the help of user experience? Customer service as a resource for UX.

User Testing 97

User Testing UX Customer Feedback Customer Experience 97

Split

MARCH 1, 2023

This is probably due to their ability to improve agility, accelerate time-to-market velocity, and increase reliability. With feature toggles, you can test the performance of new functionality straight in production–before exposing things to your customers– and that’s key! This is a significant time saver and life saver.

Software Review 98

Software Review Software Developers Software Development Systems Review 98

Userpilot

JANUARY 20, 2024

How can message mapping support your company’s communication with customers and drive product engagement ? TL;DR A message map is a document outlining what and how the organization should communicate with customers, aimed at helping teams articulate a clear and consistent message about the product. Let’s get to it!

Messaging 71

Messaging User Testing Research Software Analytic Tools 71

Usersnap

MARCH 19, 2019

Do you consider customer feedback? Should the Voice of Customer influence product development? In Frost & Sullivan’s survey research on R&D/innovation and product development priorities, 84% of the respondents declare that they employ the voice of customers (VoC) in their product development cycle.

User Testing 76

User Testing Feedback Software Data Visualization Research Software 76

The Product Coalition

SEPTEMBER 21, 2020

10 guidelines to design high impact experiments. Good product teams understand that their customers’ needs and behaviours are ever changing and the way to truly predict what impact any update will have is to try it on a small set of real customers. Here are 10 guidelines to design high impact experiments.

Customer Experience 155

Customer Experience Data Visualization User Testing Product Research 155

Intercom, Inc.

OCTOBER 9, 2019

However, the book that has given me the most insight into the nature of my work is somewhat unlikely – psychologist Daniel Kahneman ’s non-fiction bestseller Thinking, Fast and Slow. We have a number of repetitive System 1 tasks that we need to do every week, such as triaging email, updating reports, and facilitating team meetings.

Reporting Tools 201

Reporting Tools Product Management Product Manager Research Software 201

Mind the Product

MARCH 12, 2020

Product managers often use skills like strategic thinking, user research, product prioritization / backlog grooming, data analysis, and communication. Most importantly, effective product managers spend time doing product discovery , the process in which new ideas are iterated and validated with actual customers.

Product Research 187

Product Research User Testing Weak Development Team Customer Experience 187

ProductPlan

JUNE 13, 2023

From inception to delivery, we follow a rigorous process that ensures our customers get the best possible user experience. This helps shape our solution and brings the entire organization into alignment before the designs are seen by customers. There’s no need to gather a ton of feedback upfront.

Product Research 63

Product Research User Testing Research Software Feedback Software 63

CardBoard

AUGUST 7, 2023

Want to get better at writing Agile user stories? User stories are more than just a tool for planning and managing work. They’re a way to focus on the customer’s needs, foster communication within your team, and deliver a product that solves the problem. Let’s take your Agile user stories to the next level.

User Testing 52

User Testing Agile Customer Experience Customer Feedback 52

Usersnap

JANUARY 18, 2024

These leaders understand that a streamlined NPS tool distills vast customer sentiment into actionable data, guiding strategic decisions. By leveraging precise questions, they unlock insights into consumer loyalty, driving product refinement and fostering market edge. Why is NPS only one question?

Data Visualization 52

Data Visualization Product Research Customer Feedback User Testing 52

ProductPlan

FEBRUARY 3, 2022

But there are only so many hours in a workday, which means that PMs don’t have much extra time to create and enforce best practices and processes with the cross-functional team, the product team, or customers. A product ops manager (or team) exists to support the product team by: Facilitating user interviews and other market research.

Product Research 95

Product Research User Testing Data Visualization Customer Experience 95

The Product Coalition

JUNE 22, 2020

Establishing a robust product discovery infrastructure at your organization gives you the freedom to focus more of your time on creating, analyzing, and testing customer insights. because everybody’s human and this always happens Schedule colleagues to do the interviewing Finalize objectives and guidelines But wait?—?you

Customer Experience 78

Customer Experience Product Research Data Visualization Embedded Analytics 78

Userpilot

DECEMBER 6, 2022

Marketing Resource Management (MRM) refers to a set of marketing technologies and processes focused on streamlining and centralizing marketing assets, operations, workflows, and information into a single system. As part of your MRM system, a budgeting tool centralizes expense plans and ensures every department and team has enough.

Analytic Tools 83

Analytic Tools Feedback Software Reporting Tools Customer Experience 83

The Product Coalition

DECEMBER 12, 2022

AI powered systems are adept at reading 1000s of documents and automatically classifying them into the right categories. These companies have to continue to innovate while maintaining tight regulatory compliance with governmental guidelines such as the FDA’s 21 CFR Part 11 and have to deal with vast amounts of data and documents.

Data Visualization 103

Data Visualization Reporting Tools Research Software Systems Review 103

UX Studio: Product Management

JANUARY 11, 2021

Whether we are developers or designers, our responsibility is to produce products that serve the needs of both the users and the business. When certain use cases and edge cases are neglected, it will lead to user frustration. ? The relevance of the whole teamwork, not just the developers and designers. Misconceptions about UX design.

Weak Development Team 94

Weak Development Team Feedback Software Reporting Tools Research Software 94

Modus Create

JUNE 18, 2021

While this can lead to amazing outcomes for customers, it also increases their exposure to cybersecurity threats. While security audits are specific evaluations against established guidelines conducted by external agencies, security assessments are proactive in nature. A source code review helps find and fix such errors.

Software Review 52

Software Review Technical Review Systems Review Development Team Review 52

Split

AUGUST 3, 2023

This can involve using explainable AI techniques and adopting models that provide insights into feature importance, decision rules, or visualizations. Test directly in production by rolling new functionality with feature flags, exposing it to small segments of users and in real world environments. Want to Dive Deeper?

Software Developers 52

Software Developers Software Development Software Review Development 52

Sachin Rekhi

FEBRUARY 16, 2020

Much of the literature that defines the role as the intersection of business, technology, and user experience isn't particularly helpful for practitioners who are left wondering what skills they need to learn versus the fine people they work closely with in actual business, technology, and user experience roles.

Data Visualization 217

Data Visualization Product Research User Testing Reporting Tools 217

Split

MARCH 30, 2023

This allows changes in the system to be tested with minimal risk of disruption or downtime. Let’s look at how feature toggle usage has evolved over the years, from early manual methods to modern automated systems. – Enhanced flexibility and scalability due to easily enabling or disabling features from a single location.

Reporting Tools 59

Reporting Tools Software Review Data Visualization Artificial Inteligence 59

Intercom, Inc.

OCTOBER 5, 2022

Not just in product reviews, roadmap meetings, or design critiques from product people, but across the company. One of the reasons that many fail – particularly in earlier stages – is because they didn’t offer a compelling solution to a real problem that exists for customers. Your product is a system. Most companies fail.

Reporting Tools 118

Reporting Tools Research Software User Testing Customer Experience 118

Intercom, Inc.

DECEMBER 10, 2018

So in-app marketing is especially key to engaging and retaining the users you’ve worked so hard to acquire. In-app marketing is about reaching out to your customers while they’re inside your product to engage, retain, or upsell them. billion users found that the average retention rate for web-based apps is only about 10%.

Feedback Software 137

Feedback Software Analytic Tools User Testing Marketing 137

Userpilot

AUGUST 16, 2022

Userpilot allows you to segment customers and establish custom goals for each segment. You can also track what percentage of users have completed each goal. A goal-setting framework is a system that offers structured, step-by-step guides on how to establish goals and attain them. Locke and Latham’s 5 principles.

Feedback Software 89

Feedback Software Research Software Framework User Testing 89