Userpilot

APRIL 30, 2024

HubSpot and Salesforce are both CRMs that offer customer analytics, survey tools, and extensive integrations. Mixpanel offers advanced user analytics , customizable reports, and an intuitive analytics dashboard. Slack helps to streamline internal communication with channels, direct messaging, and integration capabilities.

Analytic Tools 78

Analytic Tools Feedback Software Data Visualization Reporting Tools 78

Userpilot

OCTOBER 27, 2023

Personalized onboarding can help enterprise users learn how to best use the product in less time. To aid feature discovery , use contextual in-app messages that show users the relevant features at the exact moment when they need them. In companies where the end users are also the decision-makers, this is fairly easy.

Feedback Software 88

Feedback Software Embedded Analytics Analytic Tools Enterprise 88

Userpilot

MAY 22, 2024

Segment users based on survey results and target them with personalized messaging. You can’t tag responses or do more in-depth analysis unless you download a CSV file with all answers and do a manual analysis. Feedback options : Create Net Promoter Score (NPS) surveys to collect actionable user feedback.

Feedback Software 52

Feedback Software User Testing Customer Feedback Data Visualization 52

Intercom, Inc.

MARCH 31, 2021

Download The Ultimate Guide to Conversational Support. At Intercom, we use a framework called the Conversational Support Funnel to deliver efficient, personal support to our customers. It provides a fast, easy, and delightful experience for your customers too as they can join the call directly from the Messenger.

Data Visualization 213

Data Visualization User Friction Customer Experience Customer Satisfaction 213

Intercom, Inc.

APRIL 13, 2022

Support teams are keeping a close eye on numbers that directly impact the customer experience and key performance indicators (KPIs) that influence the bottom line. “The average CSAT has increased 14% this year to 89%” A significant 10% more teams now track Customer Satisfaction Score (CSAT) than last year.

Data Visualization 118

Data Visualization Reporting Tools Customer Communications Customer Experience 118

Userpilot

MAY 19, 2024

Here are Pendo’s main user feedback features: Polls : Pendo lets you create multiple-choice polls with analytics for the number of responses, overall response rate, and which options got the most votes. You’ll also be able to view poll responses from your home dashboard by adding the poll widget.

Feedback Software 52

Feedback Software User Testing Customer Feedback Data Visualization 52

Userpilot

MAY 26, 2024

Segment users based on survey results and target them with personalized messaging. You can’t tag responses or do more in-depth analysis unless you download a CSV file with all answers and do a manual analysis. Feedback options : Create Net Promoter Score (NPS) surveys to collect actionable user feedback.

Feedback Software 52

Feedback Software User Testing Customer Feedback Data Visualization 52

Usersnap

JANUARY 20, 2023

Informational self-service tools allow customers to handle customer support inquiries independently. Common examples include Frequently Asked Questions (FAQs), user guides, or technical documentation. They simplify customer interactions and increase customer satisfaction.

Feedback Software 52

Feedback Software Analytic Tools Research Software Reporting Tools 52

Userpilot

MARCH 21, 2024

By closely monitoring and evaluating user sentiment, businesses can pinpoint areas that delight customers and may require refinement. This feedback loop is crucial for driving product improvements and enhancing customer satisfaction. Customer sentiment data analysis in Userpilot. Source: Brafton.com.

Data Visualization 91

Data Visualization User Testing Customer Experience Customer Feedback 91

Userpilot

MARCH 16, 2024

Make sure your no-code growth tool offers advanced segmentation capabilities, so you can build customer segments based on product usage, in-app behavior, feedback, and user persona to craft hyper-personalized messages and trigger them at the right time. Chameleon for no-code growth Chameleon is a product adoption platform.

Analytic Tools 52

Analytic Tools Data Visualization Feedback Software Software Review 52

Userpilot

OCTOBER 30, 2023

TL;DR The Net Promoter Score (NPS) is a metric used to measure customer satisfaction and loyalty. It involves asking a single question to customers on how likely they are to recommend your product/service. It involves asking a single question to customers on how likely they are to recommend your product/service.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

Userpilot

SEPTEMBER 22, 2023

TL;DR UserGuiding is a good choice for interactive user guides and it comes with features such as user segmentation, onboarding checklist, tooltips, and in-app messaging. In contrast, Userpilot is able to track all elements, events, and behaviors throughout the entire user journey. Let’s get started!

Analytic Tools 52

Analytic Tools Data Visualization Feedback Software Onboarding KPIs 52

Userpilot

OCTOBER 30, 2023

A few Pendo analytics features worth highlighting include: Dashboard Widgets : There are 26 different analytics widgets that you can add to your Pendo dashboard. These widgets can track feature adoption, guide engagement, user sentiment, and cohort data like which operating system is being used.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Customer Feedback 52

Userpilot

MAY 26, 2024

Segment users based on survey results and target them with personalized messaging. You can’t tag responses or do more in-depth analysis unless you download a CSV file with all answers and do a manual analysis. Feedback options : Create Net Promoter Score (NPS) surveys to collect actionable user feedback.

Feedback Software 52

Feedback Software User Testing Customer Feedback Data Visualization 52

Userpilot

OCTOBER 30, 2023

F eedback options : Create Net Promoter Score (NPS) surveys to collect actionable user feedback. You can even check and analyze NPS analytics on your Appcues dashboard. Engaging tour guides : Build interactive tours to onboard users, announce features, and create other customer in-product experiences using simple steps.

Feedback Software 52

Feedback Software User Testing Customer Feedback Analytic Tools 52

Userpilot

MAY 12, 2024

If a user is struggling with onboarding, Userpilot sends personalized in-app messages to aid them. It helps deeply comprehend user behavior and sentiment without coding or API hassles. It accomplishes this through in-app guidance and messaging to provide on-demand support whenever it’s needed.

Analytic Tools 52

Analytic Tools Feedback Software Research Software Data Visualization 52

Userpilot

OCTOBER 30, 2023

Analytics dashboard – users can see their monthly active users (MAUs) for the month, monitor the number of views their guides are getting, and see how many interactions checklists or resource centers have had in the past week from the UserGuiding homepage.

Feedback Software 52

Feedback Software Customer Feedback User Testing Data Visualization 52

Userpilot

JUNE 8, 2023

You should trigger in-app experiences based on collected event data to boost user retention. Using historical event data helps you effectively create user segments for secondary onboarding and offer upsells through in-app messages. You can also trigger surveys to gather customer feedback and identify improvement opportunities.

Feedback Software 77

Feedback Software Analytic Tools Data Visualization Events 77

Userpilot

JANUARY 16, 2023

A feature adoption funnel moves users through the four stages of adoption (Exposed > Activated > Used > Used Again) with the goal of maintaining healthy feature adoption rates across the board. Make the onboarding process as contextual and enjoyable as possible to kick the customer experience off on a high note.

Onboarding KPIs 83

Onboarding KPIs Analytic Tools Feedback Software Data Visualization 83

Userpilot

SEPTEMBER 22, 2023

The option to customize your self-serve portals to match your brand’s branding, i.e., color palette, style, and fonts. Trigger in-app messages based on specific events, in-app behaviors , and the user’s stage in the journey.

Embedded Analytics 52

Embedded Analytics Data Visualization Reporting Tools Analytic Tools 52

Usersnap

FEBRUARY 17, 2022

When a user clicks on a feedback button on a website, a pop-up or slide-in feedback form displays on the screen or overlays the current page. “Unless you have 100% customer satisfaction… you must improve.” Why collect user feedback with a feedback widget? evaluate customer satisfaction and loyalty.

Feedback Software 98

Feedback Software Analytic Tools Data Visualization Research Software 98

Userpilot

DECEMBER 31, 2022

Product conversion is the event when users perform any desired action you want them to do on your site or product. The desired action could be: completing a purchase, downloading a trial software or app, using a specific app feature, completing events, etc. Customer journey analytics with Userpilot.

Analytic Tools 91

Analytic Tools Feedback Software Data Visualization User Testing 91

Userpilot

OCTOBER 30, 2023

Analytics dashboard – users can see their monthly active users (MAUs) for the month, monitor the number of views their guides are getting, and see how many interactions checklists or resource centers have had in the past week from the UserGuiding homepage.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Product Research 52

Userpilot

NOVEMBER 28, 2023

: Chosen for its user-friendly interface, comprehensive analytics, and cost-effectiveness. Overall Impact : Significant increase in user activation, crucial for Attention Insight’s growth and user satisfaction.

Data Visualization 52

Data Visualization Customer Feedback Analytic Tools Customer Experience 52

Userpilot

MAY 27, 2023

TL;DR Walkme is a digital adoption platform that comes with a variety of features for onboarding new employees such as interactive walkthroughs, tooltips, and in-app messaging. Since Walkme is mainly used for employee onboarding, it’s not the best choice if you are looking for tools that help onboard your new users.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization User Testing 52

Userpilot

OCTOBER 30, 2023

Analytics dashboard – users can see their monthly active users (MAUs) for the month, monitor the number of views their guides are getting, and see how many interactions checklists or resource centers have had in the past week from the UserGuiding homepage.

Analytic Tools 52

Analytic Tools Data Visualization Feedback Software Reporting Tools 52

Userpilot

MAY 30, 2023

Whatfix dashboard Whatfix is one of the top digital adoption platforms around and a driver of innovation in this space. Whatfix offers a well-made product that allows you to create user flows, knowledge bases , and task lists to get new users engaged and learning. Comparing Whatfix vs WalkMe vs Userpilot? Try the best one FREE!

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Customer Feedback 52

Userpilot

MARCH 11, 2024

Built-in analytics dashboard for tracking the performance of in-app experiences (i.e., Offer a wide range of analytics dashboards like trends, paths, funnels , etc., so you can understand your SaaS product’s performance and user behavior. flows, checklists , resource center , etc.).

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

Userpilot

OCTOBER 30, 2023

The one drawback when using UserGuiding for onboarding is the fact that its analytics dashboard only encompasses the elements that you’ve created within the platform. In contrast, Userpilot is able to track all elements, events, and behaviors throughout the entire user journey.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Embedded Analytics 52

Userpilot

DECEMBER 10, 2023

Here are some of the benefits you could reap by using Pendo polls: Segmentation : You can target individual segments with Pendo polls to ensure that you get responses from the most suitable customers. For instance, you could poll new users on how their onboarding experience went or power users on which features they like the most.

Feedback Software 52

Feedback Software Customer Feedback User Testing Data Visualization 52

Userpilot

MAY 20, 2024

Powerful Feedback Options : Create and publish a Net Promoter Score (NPS) survey in seconds and measure your customer satisfaction and sentiments about your product. Easy Onboarding : Use checklists to simplify the onboarding journey for your customers and keep them engaged. Help module visibility condition settings.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Research Software 52

Userpilot

DECEMBER 10, 2023

Here are the Pendo features you can use to conduct churn analysis : Cohort Retention : Pendo’s retention dashboard shows you the percentage of users retained on a monthly basis for each cohort. Data Lag : Pendo’s analytics dashboards only update once per hour.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

Userpilot

OCTOBER 7, 2021

When you first sign up for a Pendo trial account, the interface asks you whether you initially want to explore Guides, Behavior Analytics , or Dashboards. Dashboards is set up similar to Google Analytics and shows you browsing data like weekly visitors and unique visitors per hour. Examples given include: Success messages.

Data Visualization 89

Data Visualization Analytic Tools Feedback Software Customer Experience 89

Userpilot

NOVEMBER 26, 2023

Custom Themes : Pendo’s themes let you create multiple palettes and ensure that any in-app materials published align with your existing brand palette (however, you can only create/customize themes after you’ve installed the Pendo snippet). Data Lag : Pendo’s analytics dashboards only update once per hour.

Analytic Tools 52

Analytic Tools Data Visualization Feedback Software Embedded Analytics 52

Userpilot

DECEMBER 15, 2023

Custom Themes : Pendo’s themes let you create multiple palettes and ensure that any in-app materials published align with your existing brand palette (however, you can only create/customize themes after you’ve installed the Pendo snippet). Data Lag : Pendo’s analytics dashboards only update once per hour.

Analytic Tools 52

Analytic Tools Data Visualization Feedback Software User Testing 52

Userpilot

DECEMBER 12, 2023

Custom Themes : Pendo’s themes let you create multiple palettes and ensure that any in-app materials published align with your existing brand palette (however, you can only create/customize themes after you’ve installed the Pendo snippet). Data Lag : Pendo’s analytics dashboards only update once per hour.

Analytic Tools 52

Analytic Tools Data Visualization Feedback Software Reporting Tools 52

Userpilot

DECEMBER 10, 2023

Custom Themes : Pendo’s themes let you create multiple palettes and ensure that any in-app materials published align with your existing brand palette (however, you can only create/customize themes after you’ve installed the Pendo snippet). Data Lag : Pendo’s analytics dashboards only update once per hour.

Analytic Tools 52

Analytic Tools Data Visualization Feedback Software Customer Experience 52