Userpilot

MARCH 14, 2024

Looking for customer analytics use cases that can significantly improve your SaaS? This article lists key use cases for SaaS and explains how to implement them to unlock customer satisfaction and product growth. We also cover: Customer analytics categories. Identify friction and remove it.

Data Visualization 87

Data Visualization Analytic Tools Feedback Software Customer Experience 87

Userpilot

MAY 22, 2024

Knowing what your customer does at different stages of their relationship with you can help increase engagement, loyalty, and customer retention. You can access this information through the right customer lifecycle management software. However, it’s not easy to pick a tool among the many suitable options in the market.

Analytic Tools 96

Analytic Tools Research Software Feedback Software Reporting Tools 96

Userpilot

APRIL 15, 2024

Artificial Intelligence is revolutionizing how SaaS product teams work by increasing efficiency and productivity, reducing costs, and most importantly, facilitating data-driven decision-making. In this article, we look at how you can use AI to gain in-depth customer insights and how to leverage them to improve the product.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Research Software 98

Userpilot

MARCH 25, 2024

In this article, we’ll explain what user sentiment analysis is, why it’s important, and uncover some of the best tools for tracking and analyzing customer sentiment. TL;DR User sentiment is the feeling a person has about your brand, product, or service quality.

Data Visualization 85

Data Visualization Feedback Software Analytic Tools Reporting Tools 85

Userpilot

MARCH 15, 2024

What is data-driven analytics in SaaS? How to conduct user data analysis? What are the best analytics tools for the job? By understanding how users behave inside the product and their goals and problems, you can reduce time to value. This improves customer satisfaction and retention.

Data Visualization 78

Data Visualization Analytic Tools Feedback Software User Testing 78

Userpilot

OCTOBER 17, 2023

Customer insights provide intelligence and analysis about customer experience, activities, and preferences. Therefore, they are vital for effective product strategies and ensure resource allocation aligns with customer needs. Purchase data to find conversion drivers that influence users to purchase a plan or upgrade.

Data Visualization 77

Data Visualization Analytic Tools Research Software Feedback Software 77

Userpilot

APRIL 24, 2024

From marketing to product management and customer success, AI is improving productivity, helping teams make better decisions, and improving customer experience. What AI tools you can use. There are also governance and ethical concerns, like data privacy or AI bias. AI tools can visualize trends and anomalies in real-time.

Analytic Tools 67

Analytic Tools Feedback Software Data Visualization Reporting Tools 67

Userpilot

MAY 17, 2024

Looking for the perfect product feedback tools for collecting insightful data? With so many similar tools available on the market, it can seem difficult to pick the best one for your company. TL;DR A product feedback tool is software designed to simplify the process of gathering, organizing, and analyzing user feedback.

Feedback Software 52

Feedback Software Data Visualization Analytic Tools Research Software 52

Userpilot

MAY 9, 2024

Happy customer service can be the difference between inconsistent revenue and a good bottom line. When users are delighted with your product experience, they engage more and tend to renew and even upgrade their accounts. Investing in customer happiness comes with tons of benefits, including: Increased customer satisfaction.

Data Visualization 85

Data Visualization Reporting Tools Customer Experience Customer Feedback 85

Userpilot

NOVEMBER 22, 2023

Most SaaS companies understand the value of user feedback , but few actually have a system in place to collect feedback and customer data. Other businesses spend a small fortune on focus groups only to end up with zero actionable feedback and insufficient analytics to make data-driven decisions.

Data Visualization 87

Data Visualization Analytic Tools Feedback Software Research Software 87

Userpilot

APRIL 16, 2024

Customer journey insights enable marketing, product, design, and customer success teams to make informed decisions and create better customer experiences. In this article, we explain: What customer journey insights are. How they are linked to customer journey analysis and customer journey mapping.

Data Visualization 86

Data Visualization Customer Feedback Analytic Tools Feedback Software 86

Userpilot

MAY 29, 2024

Whether you're an aspiring entrepreneur, a seasoned product manager, a UX designer , or simply curious about the process, this guide will walk you through the essential steps, best practices, and tools you need to create successful products. Continuously iterate your product based on data. Follow an agile mindset.

Data Visualization 71

Data Visualization Research Software Feedback Software Analytic Tools 71

Userpilot

MAY 30, 2024

Looking to track and improve customer sentiment for your brand? This article provides a detailed guide, covering: What is customer sentiment, and why does it matter for your bottom line? Proven methods to collect valuable customer feedback , from surveys to social media monitoring. Improve your service interactions.

Analytic Tools 81

Analytic Tools Feedback Software Data Visualization Research Software 81

Userpilot

JANUARY 16, 2024

Looking for an effective customer satisfaction tool and wondering if HelpHero is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether HelpHero is the ideal choice for your customer satisfaction needs. Let’s get started!

Customer Satisfaction 52

Customer Satisfaction Data Visualization Embedded Analytics Analytic Tools 52

Userpilot

MAY 23, 2024

You must deliver an excellent customer experience throughout the entire customer journey to stand a chance, especially against established players. In the article, you will learn how to build your customer experience strategy. A/B test different experiences to make data-driven decisions on what resonates best with customers.

Customer Experience 52

Customer Experience Analytic Tools Feedback Software Customer Satisfaction 52

Userpilot

MARCH 29, 2024

Looking for practical customer journey analytics examples to inspire your own strategy? This guide discusses how customer journey analytics can help you understand customer interactions with your business. Create customer journey maps to outline the challenges and expectations of your customers.

Data Visualization 75

Data Visualization Analytic Tools Customer Feedback Customer Experience 75

Intercom, Inc.

MARCH 18, 2021

In previous episodes, we’ve talked about how customer feedback and cross-team collaboration play a crucial role in the features and updates we build here at Intercom. Or rather, two – conversation topics and custom reports. I focus on the reporting area where we report on all things that happen at Intercom for you.

Data Visualization 211

Data Visualization Reporting Tools User Testing Customer Feedback 211

Userpilot

NOVEMBER 29, 2023

With the right product research tools, you can dissect vast pools of data, gather actionable insights, and create products that align directly with your user’s needs. For that reason, we’ll go over 12 of the best tools you should use when conducting product research. Qualtrics. UXPressia.

Data Visualization 78

Data Visualization Research Software Feedback Software Analytic Tools 78

Userpilot

OCTOBER 20, 2023

However, sentiment analysis takes things a step further to get a clearer view of your brand reputation in the eyes of multiple customer segments. TL;DR Sentiment analysis helps you monitor the opinions, emotions, and feelings (sentiment) of customers towards your product or brand. What is sentiment analysis?

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Customer Satisfaction 52

Userpilot

MAY 20, 2024

The customer sentiment score can help you tell how well-perceived your brand is. Let’s explore the customer sentiment score, how to measure it with user feedback , and what strategies you can execute to elevate the customer experience. But how can you measure and improve it? A good sentiment score varies by industry.

Data Visualization 85

Data Visualization Feedback Software Customer Feedback Customer Experience 85

Intercom, Inc.

MAY 19, 2022

For the last couple of years, the pandemic has forced organizations to adapt and make changes in how they grow, provide support, and retain customers around the world. With the 2022 Customer Service Quality Benchmark Report , we wanted to look deeper than individual metrics. Martin Kõiva , Founder & CEO of Klaus.

Reporting Tools 104

Reporting Tools Data Visualization Feedback Software Customer Feedback 104

Userpilot

JANUARY 8, 2024

A product adoption dashboard helps you visualize key adoption metrics so you can make data-driven decisions and boost user engagement. In this article, we cover the following: Why you need a product adoption dashboard. Steps to measure adoption using a comprehensive dashboard. Define your main objectives.

Data Visualization 85

Data Visualization Onboarding KPIs Dashboard Analytic Tools 85

Userpilot

FEBRUARY 20, 2024

What is a data product roadmap? We also share software products you can use to create a foolproof product roadmap and drive product-led growth. TL;DR A data product roadmap is a product development strategy where the product manager and their team use insights from various data sources to inform decisions.

Data Visualization 86

Data Visualization Feedback Software Research Software User Testing 86

Userpilot

MAY 8, 2024

If your product doesn’t satisfy customer needs, its future looks bleak. You won’t be able to retain your users or convert them into paying customers. You will learn about different types of customer needs and how to identify them. You will learn about different types of customer needs and how to identify them.

Data Visualization 88

Data Visualization User Testing Customer Feedback Analytic Tools 88

Userpilot

MAY 8, 2024

Have you been struggling to engage users and keep them coming back to your product? Or are you looking for ways to expand your user base to new demographics? In either case, using a product analytics tool to perform user needs analysis is the way to go. Let’s take a closer look.

Customer Feedback 79

Customer Feedback Data Visualization Customer Experience User Testing 79

Userpilot

OCTOBER 12, 2023

What are user data analytics? From this article, you’re going to find out about different types of user data analysis and how to develop a user data analytics strategy that will help your team make data-driven decisions to enhance customer and product experience.

Data Visualization 86

Data Visualization Analytic Tools Customer Feedback Customer Experience 86

Userpilot

SEPTEMBER 22, 2023

Looking for an effective Customer satisfaction tool and wondering if Chameleon is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Chameleon is the ideal choice for your Customer satisfaction needs.

Data Visualization 52

Data Visualization Customer Satisfaction Embedded Analytics Analytic Tools 52

Userpilot

DECEMBER 15, 2023

Looking for a good customer satisfaction tool and wondering which one of Pendo, Appcues, and Product Fruits is the best option for your SaaS company? There are plenty of tools for customer satisfaction on review sites, but they don’t make the choice any easier. Let’s compare them!

Customer Satisfaction 52

Customer Satisfaction Data Visualization Analytic Tools Feedback Software 52

Userpilot

JANUARY 29, 2024

Data analysis is integral to a product manager’s job – it’s what helps them build impactful products. This article dives deep into data analysis for product managers. User data analysis helps: Provide direction for product development , allowing for effective resource allocation.

Data Visualization 88

Data Visualization Analytic Tools Onboarding KPIs User Testing 88

Userpilot

JUNE 20, 2023

Want to know how you can use survey analytics to leverage customer feedback data? Survey analytics is the process of interpreting survey responses to get valuable insights. It helps you better understand your customers’ needs and pain points and continually improve your product.

Data Visualization 70

Data Visualization Analytic Tools Product Research Feedback Software 70

Userpilot

APRIL 18, 2024

Looking for the best customer segmentation examples? It’ll also help you figure out if you should segment users based on their age, company size, or pain points. Segmenting your customer base offers several benefits, including improved personalization , retention, and customer loyalty.

Data Visualization 77

Data Visualization Analytic Tools Feedback Software Customer Experience 77

Userpilot

APRIL 7, 2023

What are the different types of B2B customer insights for SaaS businesses? However, customer insights can help your teams understand all aspects of your B2B partners. TLDR B2B customer insights are the knowledge and information gained by companies that focus on businesses as individual customers.

Data Visualization 81

Data Visualization Analytic Tools Feedback Software Research Software 81

Userpilot

MAY 21, 2024

Functionality is a must when it comes to attracting customers, but it’s user experience that helps you retain them. Wondering how to create an outstanding user experience ? Read this article to discover 17 UX design principles to drive customer satisfaction and loyalty. Let’s dive right in!

Data Visualization 87

Data Visualization User Testing Customer Experience User Experience 87

Userpilot

JULY 13, 2023

Embracing customer satisfaction survey best practices is critical to driving business growth. You’ll consistently generate quality feedback and see how to act on them to improve the user experience. This, in turn, will motivate users to stay with your brand, driving long-term loyalty and retention.

Customer Satisfaction 79

Customer Satisfaction Product Research Feedback Software Customer Feedback 79

Userpilot

OCTOBER 15, 2023

How do you leverage product analytics marketing automation to boost customer acquisition, retention, and account expansion? TL;DR Product analytics marketing automation involves using product analytics to track product usage and customer behavior to develop automated marketing experiences.

Data Visualization 84

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 84

Userpilot

MAY 1, 2024

Are you overwhelmed by too many customer metrics and don’t know which ones to track for your SaaS? You’ll also see how to use product analytics tools to track your customer metrics in one place and save time. They come in different forms—customer success, customer engagement , customer service metrics, and more.

Data Visualization 85

Data Visualization Analytic Tools Onboarding KPIs Feedback Software 85

Userpilot

APRIL 14, 2024

Is Userpilot or Google Analytics the best tool for user analytics? And is there a better software that would better fit your needs? You need to consider your priorities and what functionality you’ll need from the tool to get the job done. Then there’s also the price that needs to match your budget.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52