Userpilot

APRIL 30, 2024

Mixpanel offers advanced user analytics , customizable reports, and an intuitive analytics dashboard. Slack helps to streamline internal communication with channels, direct messaging, and integration capabilities. Zendesk and Intercom offer customer support via in-app messaging , chatbots, and customer surveys.

Analytic Tools 78

Analytic Tools Feedback Software Data Visualization Reporting Tools 78

Userpilot

MAY 26, 2024

Segment users based on survey results and target them with personalized messaging. You can’t tag responses or do more in-depth analysis unless you download a CSV file with all answers and do a manual analysis. Moreover, localization support is only available in the Enterprise tier.

Feedback Software 52

Feedback Software User Testing Customer Feedback Data Visualization 52

Userpilot

MAY 22, 2024

Segment users based on survey results and target them with personalized messaging. You can’t tag responses or do more in-depth analysis unless you download a CSV file with all answers and do a manual analysis. Moreover, localization support is only available in the Enterprise tier.

Feedback Software 52

Feedback Software User Testing Customer Feedback Data Visualization 52

Userpilot

MAY 12, 2024

If a user is struggling with onboarding, Userpilot sends personalized in-app messages to aid them. It helps deeply comprehend user behavior and sentiment without coding or API hassles. It accomplishes this through in-app guidance and messaging to provide on-demand support whenever it’s needed.

Analytic Tools 52

Analytic Tools Feedback Software Research Software Data Visualization 52

Userpilot

MARCH 16, 2024

Make sure your no-code growth tool offers advanced segmentation capabilities, so you can build customer segments based on product usage, in-app behavior, feedback, and user persona to craft hyper-personalized messages and trigger them at the right time. Custom MAU capacity based on your needs. Five customizable themes.

Analytic Tools 52

Analytic Tools Data Visualization Feedback Software Software Review 52

Userpilot

JUNE 27, 2023

Help Scout is a help desk designed to support businesses in their customer service efforts, offering a variety of tools for customer interactions. These tools include a knowledge base, contextual help through beacons, live chat and in-app messaging , and reporting. Reduce adoption friction with in-app messages called Smart Tips.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Userpilot

NOVEMBER 16, 2021

Appcues has 3 main pricing plans: Essentials, Growth and Enterprise. In this post, we’ll dive deep into Appcues’ pricing plans and see which is the most appropriate for what kind of use case and user persona. Appcues pricing is divided into three plans: Essentials for $249, Growth for $879, and Enterprise with custom pricing.

Analytic Tools 90

Analytic Tools Feedback Software User Testing Data Visualization 90

Userpilot

MAY 27, 2023

TL;DR Walkme is a digital adoption platform that comes with a variety of features for onboarding new employees such as interactive walkthroughs, tooltips, and in-app messaging. Since Walkme is mainly used for employee onboarding, it’s not the best choice if you are looking for tools that help onboard your new users. Let’s dig in!

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Userpilot

OCTOBER 30, 2023

TL;DR The Net Promoter Score (NPS) is a metric used to measure customer satisfaction and loyalty. It involves asking a single question to customers on how likely they are to recommend your product/service. It involves asking a single question to customers on how likely they are to recommend your product/service.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

Usersnap

JANUARY 20, 2023

Informational self-service tools allow customers to handle customer support inquiries independently. Common examples include Frequently Asked Questions (FAQs), user guides, or technical documentation. They simplify customer interactions and increase customer satisfaction.

Feedback Software 52

Feedback Software Analytic Tools Research Software Reporting Tools 52

Userpilot

MAY 30, 2023

WalkMe is ideal for enterprise companies looking for employee onboarding software. While the tool offers advanced customization, it has a steep learning curve and a heavy price tag. However, Whatfix targets mostly large enterprise companies and might not be the right choice for SMBs or startups. What is WalkMe best for?

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Customer Feedback 52

Userpilot

OCTOBER 30, 2023

Higher pricing : Starting at $249 per month, the Appcues Essential tier has several constraints, such as limited UI patterns and no custom CSS support. Moreover, localization support is only available in the Enterprise tier. The total cost can vary depending on the number of monthly active users (MAU).

Feedback Software 52

Feedback Software User Testing Customer Feedback Analytic Tools 52

Userpilot

JUNE 27, 2023

HelpScout is a help desk designed to support businesses in their customer service efforts, offering a variety of tools for customer interactions. These tools include a knowledge base, contextual help through beacons, live chat and in-app messaging , and reporting. You can do all these with Userpilot.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Userpilot

MAY 18, 2023

Its target audience mainly consists of enterprise users, and it likely possesses the most advanced analytics among the tools discussed in this article. By using Help Scout, businesses can efficiently manage customer interactions and monitor and resolve any issues. Book a demo 14 Day Trial No Credit Card Required What is Pendo?

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Userpilot

JUNE 27, 2023

However, Whatfix targets mostly large enterprise companies and might not be the right choice for SMBs or startups. If this is the case, you should be looking for alternative tools to power up your user onboarding. These tools include a knowledge base, contextual help through beacons, live chat and in-app messaging , and reporting.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Userpilot

MAY 19, 2024

NPS : Pendo has a separate feature for NPS surveys that offers more advanced customization and analytics options than its standard polls. You’ll be able to choose how the survey is delivered, what follow-up question to ask, and what success message to display. Custom MAU capacity based on your needs. Five customizable themes.

Feedback Software 52

Feedback Software User Testing Customer Feedback Data Visualization 52

Userpilot

MAY 26, 2024

Segment users based on survey results and target them with personalized messaging. You can’t tag responses or do more in-depth analysis unless you download a CSV file with all answers and do a manual analysis. Moreover, localization support is only available in the Enterprise tier.

Feedback Software 52

Feedback Software User Testing Customer Feedback Data Visualization 52

Userpilot

MAY 27, 2023

TL;DR Walkme is a digital adoption platform that comes with a variety of features for onboarding new employees such as interactive walkthroughs, tooltips, and in-app messaging. Since Walkme is mainly used for employee onboarding, it’s not the best choice if you are looking for tools that help onboard your new users.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization User Testing 52

Userpilot

MAY 27, 2023

TL;DR Walkme is a digital adoption platform that comes with a variety of features for onboarding new employees such as interactive walkthroughs, tooltips, and in-app messaging. Since Walkme is mainly used for employee onboarding, it’s not the best choice if you are looking for tools that help onboard your new users. Let’s dig in!

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Userpilot

SEPTEMBER 22, 2023

TL;DR UserGuiding is a good choice for interactive user guides and it comes with features such as user segmentation, onboarding checklist, tooltips, and in-app messaging. Branding : Customers on the Basic plan will have a “Grow with UserGuiding” watermark on every tooltip they create, which could be distracting for their users.

Analytic Tools 52

Analytic Tools Data Visualization Feedback Software Onboarding KPIs 52

Userpilot

OCTOBER 30, 2023

Manual localization – UserGuiding doesn’t have AI-powered localization, so you’ll need to manually download, translate, and upload every CSV when attempting to localize content for your product. UserGuiding pricing UserGuiding has three plans to choose from, targeted towards a range of business sizes from startup to enterprise.

Feedback Software 52

Feedback Software Customer Feedback User Testing Data Visualization 52

Userpilot

SEPTEMBER 22, 2023

The option to customize your self-serve portals to match your brand’s branding, i.e., color palette, style, and fonts. Trigger in-app messages based on specific events, in-app behaviors , and the user’s stage in the journey. That’s why I will not use this app. Sorry guys.”

Embedded Analytics 52

Embedded Analytics Data Visualization Reporting Tools Analytic Tools 52

Userpilot

OCTOBER 30, 2023

You can use these segments to filter event data and understand how different user groups respond to specific in-app flows, messages, and features. You can publish NPS surveys to collect user feedback and assess customer satisfaction. Similarly, you can trigger in-app messages to re-engage detractors.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Customer Feedback 52

Userpilot

OCTOBER 30, 2023

Manual localization – UserGuiding doesn’t have AI-powered localization, so you’ll need to manually download, translate, and upload every CSV when attempting to localize content for your product. UserGuiding pricing UserGuiding has three plans to choose from, targeted towards a range of business sizes from startup to enterprise.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Product Research 52

Usersnap

FEBRUARY 17, 2022

When a user clicks on a feedback button on a website, a pop-up or slide-in feedback form displays on the screen or overlays the current page. “Unless you have 100% customer satisfaction… you must improve.” Why collect user feedback with a feedback widget? evaluate customer satisfaction and loyalty.

Feedback Software 98

Feedback Software Analytic Tools Data Visualization Research Software 98

Userpilot

OCTOBER 25, 2022

Whatfix and Chameleon are good solutions for enterprises that look for a 2-in-1 solution for customer engagement *and* employee onboarding. Its users also complain about the tools’ instability. Why do you need customer engagement tools? Wondering why you even need a customer engagement tool?

Analytic Tools 79

Analytic Tools Feedback Software Data Visualization Reporting Tools 79

Userpilot

OCTOBER 30, 2023

Manual localization – UserGuiding doesn’t have AI-powered localization, so you’ll need to manually download, translate, and upload every CSV when attempting to localize content for your product. UserGuiding pricing UserGuiding has three plans to choose from, targeted towards a range of business sizes from startup to enterprise.

Analytic Tools 52

Analytic Tools Data Visualization Feedback Software Reporting Tools 52

Userpilot

MARCH 11, 2024

Advanced segmentation features that allow you to filter customers based on product usage , in-app behavior, user feedback , etc. – so you can trigger flows or send hyper-personalized messages. Enterprise plan : This plan empowers your team, especially if you have a large organization.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Software Review 52

Userpilot

MAY 30, 2023

It includes impressive UI patterns that you can use for in-app messaging. Ability to use micro surveys with great customization and question-and-answer types. All in all, Chameleon has good functionality for user onboarding but will be very limited on the Startup plan as you only get one Launcher and five micro surveys.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Userpilot

MARCH 11, 2024

Behavioral heatmaps for visualizing user interactions with heat maps that highlight popular and underutilized UI areas (i.e. Segmentation based on in-app behavior, usage patterns, feedback, and personas — to create personalized, well-timed messages. feature heat maps). It is free and allows up to 20M monthly events.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 52

Userpilot

OCTOBER 30, 2023

Manual localization – UserGuiding doesn’t have AI-powered localization, so you’ll need to manually download, translate, and upload every CSV when attempting to localize content for your product. UserGuiding pricing UserGuiding has three plans to choose from, targeted towards a range of business sizes from startup to enterprise.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Embedded Analytics 52

Userpilot

MAY 30, 2023

If this is the case, you should be looking for alternative tools to power up your user onboarding. Whatfix for product adoption Whatfix for product adoption To drive product and user adoption , you need to provide continuous value to your users and provide contextual help across all stages of the customer journey.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Userpilot

MAY 5, 2023

WalkMe is best for enterprise companies as they are focused on employee onboarding rather than user onboarding. It enables product teams to track product usage and user behavior to guide product development and optimize the user experience. ShoutOuts operate like SmartTips, but are geared toward in-product messaging.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Userpilot

OCTOBER 30, 2023

Manual localization – UserGuiding doesn’t have AI-powered localization, so you’ll need to manually download, translate, and upload every CSV when attempting to localize content for your product. UserGuiding pricing UserGuiding has three plans to choose from, targeted towards a range of business sizes from startup to enterprise.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Embedded Analytics 52

Userpilot

OCTOBER 30, 2023

Manual localization – UserGuiding doesn’t have AI-powered localization, so you’ll need to manually download, translate, and upload every CSV when attempting to localize content for your product. UserGuiding pricing UserGuiding has three plans to choose from, targeted towards a range of business sizes from startup to enterprise.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Embedded Analytics 52

Userpilot

MAY 20, 2024

Powerful Feedback Options : Create and publish a Net Promoter Score (NPS) survey in seconds and measure your customer satisfaction and sentiments about your product. Easy Onboarding : Use checklists to simplify the onboarding journey for your customers and keep them engaged. No-code feature tags in Userpilot.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Research Software 52

Alchemer Mobile

MARCH 18, 2021

The report is meant to serve as a yardstick for companies seeking to understand how their customer feedback and engagement metrics stack up against the market, and includes mobile benchmarks across 10 main categories and 20 subcategories. You can reach us here or message us on social media @Apptentive. Download the deck here.

User Testing 173

User Testing Webinar Data Visualization Feedback Software 173