Userpilot

SEPTEMBER 15, 2022

Did you know that customer intelligence (CI) data helps product managers dive deep into the customer journey and truly understand customers ? SaaS companies use CI data to design personalized customer experiences and better customer communications, increasing customer loyalty, retention, and lifetime value.

Feedback Software 98

Feedback Software Research Software Analytic Tools Data Visualization 98

Userpilot

AUGUST 30, 2023

Get ready to dive into insightful discussions, practical strategies, and real-world examples that will empower you to create and manage products that meet user needs and leave them truly satisfied. Product Drive is Userpilot’s FREE online event where experts from top companies come to share growth and marketing insights.

Customer Experience 105

Customer Experience User Testing Customer Feedback Research Software 105

The Product Guy

APRIL 21, 2019

A customer-centric approach focuses on providing a positive customer experience to drive profit and gain competitive advantage. There is one key tool used by successful customer-centric businesses that most product managers disregard. Customer-centric companies make decisions that drive customer satisfaction.

Data Visualization 151

Data Visualization User Testing Customer Experience Product Research 151

Userpilot

JULY 27, 2023

Engineering Manager: In charge of planning, designing, and overseeing projects. They also manage finances and supervise one or more engineering teams. Product Manager : In charge of creating product strategy and overseeing the design process, among other things. Come up with product and new feature ideas.

Research Software 98

Research Software Feedback Software Analytic Tools Onboarding KPIs 98

People-First Product Leadership

MARCH 10, 2024

Scenarios where a need for product sense is sought include having the skills and insight to tackle the following: How can you enhance an existing product to better meet customer needs and preferences? What features should be prioritized in a new product to effectively solve key user pain points?

User Testing 59

User Testing Product Research Customer Feedback Research Software 59

Userpilot

JANUARY 9, 2023

Every good product marketer knows; the only thing better than acquiring new customers is retaining existing customers. Can personalized retention marketing grow your customer’s lifetime value and customer retention rate? This article considers all you need to know about retention marketing.

Feedback Software 98

Feedback Software Analytic Tools Research Software Customer Experience 98

Usersnap

SEPTEMBER 21, 2021

A customer satisfaction survey is a lynchpin to developing a loyal, returning, and referring customer base. This article details everything you need to know about the ins and outs of successful customer satisfaction surveys. Conduct More Customer Satisfaction Surveys What Are Customer Experience Surveys?

Customer Satisfaction 94

Customer Satisfaction User Testing Feedback Software Product Research 94

Userpilot

OCTOBER 26, 2021

Product teams are responsible for designing and building a product that offers users value and is easy to use. Under that umbrella, you have: Engineering as the people who physically write the code for the product. Product management acting as the gatekeepers to the whole product process and strategy.

Customer Experience 98

Customer Experience Analytic Tools Feedback Software Onboarding KPIs 98

Userpilot

MAY 11, 2022

To implement user segmentation for SaaS products, start with utilizing microsurveys in the welcome flow to create personalized onboarding. Second, use a product analytics tool like Userpilot to track in-app engagement. Ultimately, find patterns endangering product adoption, customer satisfaction , and user stickiness.

Analytic Tools 98

Analytic Tools Feedback Software User Testing Customer Feedback 98

Userpilot

MAY 22, 2023

Every successful product manager understands the importance of learning how to build customer loyalty. Improving your customer retention rate and boosting customer loyalty is key to the success and growth of any business – in both good times and bad. Used effectively, webinars offer extra value to users.

Customer Experience 96

Customer Experience User Testing Feedback Software Customer Feedback 96

B2B Product Management

SEPTEMBER 29, 2023

Getting confused between what to do as a B2B Product vs B2C Product manager role? Let us start with understanding the difference in those two types of products. It is important to understand what B2B and B2C products are. Here is a brief overview of the key differences between B2B and B2C products.

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Amplitude

FEBRUARY 1, 2021

Internal Alignment Is Key for Executing Your Product Launch Strategy. Product managers and product marketing managers often share most of the responsibility for coordinating product launches. After all, an effective product launch needs a tailored sales approach and marketing strategy.

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Product launches Strategy User Testing Product Research 111

Userpilot

SEPTEMBER 22, 2023

Looking for an effective Customer satisfaction tool and wondering if Chameleon is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Chameleon is the ideal choice for your Customer satisfaction needs. Let’s get started!

Data Visualization 52

Data Visualization Customer Satisfaction Embedded Analytics Analytic Tools 52

Usersnap

DECEMBER 8, 2021

On top of that, we may think that asking customers about features they want to see in their product is pointless. Plus, your customers don’t really see the value or a particular need until they use the new product. And that’s the time you should be asking customers questions and start listening to them.

Feedback Software 95

Feedback Software Data Visualization User Testing Research Software 95

ProductPlan

MARCH 5, 2021

I’ve been talking with product managers lately about how the concepts of “essentialism” can help them focus their efforts on what matters. I distilled the advice a few months ago in my book The Essentialist Product Manager and have recently been giving talks and workshops on the topic.

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Roadmap Customer Experience Product Research Vision 116

Userpilot

SEPTEMBER 22, 2023

Looking for an effective Customer satisfaction tool and wondering if Appcues is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Appcues is the ideal choice for your Customer satisfaction needs. What do users say about Appcues?

Data Visualization 52

Data Visualization Customer Satisfaction Embedded Analytics Analytic Tools 52

Userpilot

APRIL 23, 2021

Looking for user persona examples to inspire your research, or (product) marketing strategy? Creating a user persona can be hard sometimes. Depending on how many your product has, it may require several hours of interviews and a number of surveys to do each. SaaS User Persona Example -Userpilot: Product Manager 2.

Analytic Tools 98

Analytic Tools Feedback Software Research Software User Testing 98

Userpilot

FEBRUARY 8, 2022

Before you can create a customer journey map, you have to decide on your company goal for the finished map. Here are the six types of journey maps product managers use to identify opportunities and create a better user experience. They take a look at how your current users interact with your product right now.

Data Visualization 98

Data Visualization Onboarding KPIs Customer Experience Analytic Tools 98

ProductPlan

JULY 11, 2019

To avoid an unsuccessful launch and weak usage, product teams and their product marketing counterparts must be in lockstep. For a winning launch, they must build awareness with the target market while simultaneously setting proper expectations for new users. You can’t be all things to all people. Prepare to scale.

Customer Experience 66

Customer Experience User Testing Weak Development Team Development Team Review 66

Userpilot

JUNE 29, 2022

Using customer segmentation tools, you will gain a deeper understanding of your customers’ needs and pain points. You can also use gathered data to create personalized in-app experiences for customer segments, therefore, increasing customer satisfaction. What are the benefits of customer segmentation tools?

Analytic Tools 98

Analytic Tools Research Software Data Visualization Reporting Tools 98

Userpilot

MARCH 18, 2022

Today, let’s find out how you can leverage product success metrics to add more value for your users and drive retention. Product success is the overall effectiveness of a product or service within the market. Customer Engagement Score measures the engagement level of free trial users and paying customers.

Onboarding KPIs 52

Onboarding KPIs Analytic Tools Feedback Software Data Visualization 52

Userpilot

FEBRUARY 13, 2020

But keeping those customers around isn’t just great for your profits. When it comes to SaaS, customer loyalty is crucial. Most SaaS companies will use a combination of Net Promoter Score (NPS), Customer Satisfaction (CSAT), and Customer Effort Score (CES) to measure it. 3 — Marketing your product.

Feedback Software 128

Feedback Software Analytic Tools Research Software Customer Experience 128

The Product HQ

APRIL 20, 2024

Looking to become a B2B Product Manager? This career guide offers a detailed overview of the best B2B product management training options. It also describes valuable skills you need to learn and career paths within product management, among other things. Well, you’re in the right place.

B2B 52

B2B User Testing Research Software Analytic Tools 52

Userpilot

APRIL 14, 2023

Which of the currently available digital adoption platforms is the best choice for product, marketing, and customer success teams in 2023? TL;DR A digital adoption platform is a tool that helps organizations educate their users and employees to help them use the product more efficiently and effectively.

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Data Visualization 98

Userpilot

JANUARY 8, 2021

While others like education will score on average around 70. This will let you know how well you are truly serving your customers. For example, let’s say you launch a NPS survey in your app and 100 users answer it. So if your score is 30, does that mean you can take a break from product management?

Analytic Tools 93

Analytic Tools Feedback Software Data Visualization Weak Development Team 93

The Product HQ

APRIL 20, 2024

Becoming a product manager is a frustrating chicken-and-egg problem. Companies like to hire people with prior product management experience and it’s hard to get prior experience as successful product managers without first becoming a product manager. Otherwise, skip ahead.

Customer Experience 52

Customer Experience Product Management Product Manager Research Software 52

Userpilot

APRIL 20, 2021

Tracking user journey analytics is a big part of every product manager or marketer’s job. But tracking user analytics data across the user journey , and leveraging it to drive growth, are two separate things. Is that feature important for every user that uses your product? Probably not.

Analytic Tools 98

Analytic Tools Data Visualization Feedback Software User Testing 98

The Product Coalition

MARCH 29, 2018

Work with product marketing to craft and validate. Check out Product Plan’s advice on how to write a compelling value proposition. Can you prove and measure how you’ve benefitted your customer? Determine which benefit is most changed by your product. The fewer competitors offering solutions, the better.

Development Team Review 113

Development Team Review Weak Development Team Feedback Software Product Research 113

Userpilot

MAY 31, 2021

The product marketing manager role has been growing steadily over the two decades: And no wonder – the exponential growth of the SaaS industry, combined with the Product-Led Growth trend created a lot more demand for (and awareness of) product marketing. What is product marketing?

Analytic Tools 97

Analytic Tools Onboarding KPIs Research Software Product Marketing 97

Userpilot

FEBRUARY 17, 2022

The term “user testing” is one I’ve seen make the rounds quite a bit in the product management world. But did you know that “user testing” isn’t actually the correct term? When thinking of user testing, many people actually mean usability testing. Benefits of user research. Find product-market fit.

User Testing 131

User Testing Product Research Customer Feedback Research Software 131

Userpilot

APRIL 30, 2024

Growth marketing is essential for SaaS businesses to build lasting customer relationships , adapt quickly to market shifts, and drive consistent revenue. Market development targets new markets with existing products, while product development – existing markets with new products.

Analytic Tools 105

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 105

Userpilot

JULY 15, 2019

That’s because the whole point of in-app marketing is to make sure your customers stick around. It’s aimed at users who are already paying for your product. Marketing to your existing customers might seem a little strange, but it’s one of the quirks of the SaaS world. Catches your users’ attention.

Analytic Tools 96

Analytic Tools Feedback Software Research Software Marketing 96

Userpilot

JANUARY 17, 2024

The most common challenges that hinder SaaS growth are lack of product-market fit , ineffective sales and marketing strategies , customer churn, and long product development cycles. Optimizing your marketing strategy to cut costs. Constantly perform market research to identify expansion opportunities.

Feedback Software 105

Feedback Software Research Software Analytic Tools User Testing 105

Userpilot

MARCH 21, 2024

User sentiment data regarding the positive and negative emotions the user experiences while interacting with your brand. Demographic data includes characteristics such as age, gender, education, and job. Psychographic data such as the user’s core, values, religious views, hobbies, and interests.

Data Visualization 105

Data Visualization User Testing Customer Experience Customer Feedback 105

Userpilot

JANUARY 27, 2022

If speaking realistically, product churn is inevitable for SaaS companies but decreasing churn by just 5% can cause your profit to rise as much as 25-125%. So let’s see how you, as a product manager, can reduce product churn and drive growth in your company. Product-market fit failure. Product price.

Feedback Software 98

Feedback Software Analytic Tools User Testing Onboarding KPIs 98

The Product HQ

FEBRUARY 1, 2023

Interested in learning how to write a data science product manager resume? Becoming a product manager with a data science background is difficult, and that’s why it’s hard to find the right advice on writing a data science product manager resume. Having such niche expertise ensures success in the job market.

Data Visualization 52

Data Visualization Feedback Software Analytic Tools Research Software 52

Userpilot

APRIL 22, 2024

Dropbox reduces customer acquisition costs through referral programs. Userpilot drives product adoption through a self-serve resource center. Asana drives repeated product engagement through gamification. Hubspot offers extensive education to drive customer success. Loom creates FOMO through its reverse trial.

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Feedback Software Product Research Customer Experience Strategy 104