Userpilot

FEBRUARY 26, 2024

In this article, we’ll delve into precisely that – helping you determine whether HelpHero is the ideal choice for your proactive customer service needs. We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. Let’s get started!

Data Visualization 52

Data Visualization Reporting Tools Analytic Tools Feedback Software 52

Userpilot

FEBRUARY 21, 2023

Which tool for no-code growth is worth your time and money; Pendo or Apty? Or is there another in-app onboarding software that is superior than the two? Choosing a tool can sometimes feel like a gamble and the plethora of no-code tools available today just adds to the confusion. Looking for the best tool for no-code growth?

Analytic Tools 52

Analytic Tools Feedback Software Software Review Data Visualization 52

Userpilot

FEBRUARY 21, 2023

Which tool for no-code growth is worth your time and money; Pendo or WalkMe? Or is there another in-app onboarding software that is superior than the two? Choosing a tool can sometimes feel like a gamble and the plethora of no-code tools available today just adds to the confusion. Looking for the best tool for no-code growth?

Analytic Tools 52

Analytic Tools Feedback Software Software Review Data Visualization 52

Userpilot

FEBRUARY 21, 2023

Which tool for no-code growth is worth your time and money; Pendo or Userlane? Or is there another in-app onboarding software that is superior than the two? Choosing a tool can sometimes feel like a gamble and the plethora of no-code tools available today just adds to the confusion. Looking for the best tool for no-code growth?

Analytic Tools 52

Analytic Tools Software Review Feedback Software Data Visualization 52

Userpilot

FEBRUARY 21, 2023

Which tool for no-code growth is worth your time and money; Appcues or Spekit? Or is there another in-app onboarding software that is superior than the two? Choosing a tool can sometimes feel like a gamble and the plethora of no-code tools available today just adds to the confusion. Another no-code solution is Spekit.

Analytic Tools 52

Analytic Tools Feedback Software Research Software Software Review 52

Userpilot

MAY 20, 2024

Let’s explore the ins and outs of what makes a frictionless customer experience and look at 10 insightful strategies. TL;DR SaaS customer experience includes all interactions and overall user satisfaction from initial contact to upgrades, impacting engagement , retention, and loyalty. Userpilot webinars. Video tutorials.

Customer Experience 87

Customer Experience Analytic Tools Feedback Software User Testing 87

Userpilot

MARCH 12, 2024

Examples of company activity metrics include customer satisfaction score, revenue, and profit margin. For example, a project management platform may define new user activation as when a user creates their first project. If 400 out of 1,000 users do that, the activation rate will be 400/1000 = 0.4 The CAC score.

Onboarding KPIs 92

Onboarding KPIs Data Visualization Analytic Tools Customer Satisfaction 92

Userpilot

NOVEMBER 19, 2023

In this article, we’ll delve into precisely that – helping you determine whether Intercom is the ideal choice for your customer experience needs. We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. while events could be subscription upgrades or recent purchases.

Data Visualization 52

Data Visualization Embedded Analytics Analytic Tools Customer Experience 52

Userpilot

NOVEMBER 16, 2023

We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. It can reference articles in your help center, look at conversation data, search through public URLs, or pull information from integrations. You can also trigger checklists by embedding the code snippet in a webpage.

Analytic Tools 52

Analytic Tools Feedback Software Embedded Analytics Data Visualization 52

Userpilot

APRIL 22, 2024

TL;DR A sentiment analysis dashboard typically integrates information from multiple data sources, such as social media posts, customer reviews, survey responses , and customer service chats. Customer sentiment dashboards help you generate the following: Sentiment trends over time. Event tracking with Userpilot.

Data Visualization 72

Data Visualization Dashboard Customer Feedback User Testing 72

Userpilot

JULY 27, 2021

Close the feedback loop by asking users who requested a feature to become beta testers and early adopters. Cross-reference your detractor score customer data with their in-app behavior analytics data to highlight patterns that lead to increase customer churn. NPS helps you identify user problems and successes.

Feedback Software 98

Feedback Software Analytic Tools Product Research Onboarding KPIs 98

Userpilot

NOVEMBER 20, 2023

We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. TL;DR Intercom is a good choice for product experience and it comes with features such as user segmentation, interactive walkthroughs, onboarding checklist, and in-app resource center. Let’s get started!

Analytic Tools 52

Analytic Tools Onboarding KPIs Data Visualization Feedback Software 52

Userpilot

NOVEMBER 19, 2023

We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. The option to customize your self-serve portals to match your brand’s branding, i.e., color palette, style, and fonts. Features include a no-code builder, audience targeting, analytics reporting, and more.

Embedded Analytics 52

Embedded Analytics Data Visualization Reporting Tools Analytic Tools 52

Userpilot

SEPTEMBER 22, 2023

In this article, we’ll delve into precisely that – helping you determine whether Appcues is the ideal choice for your Customer experience needs. We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. Advanced customization will require you to work with CSS code.

Data Visualization 52

Data Visualization Embedded Analytics Customer Experience Analytic Tools 52

Userpilot

AUGUST 31, 2023

The key differences between Heap and Google Analytics 4 (GA4) are: Heap automatically tracks everything through code installation while GA4 combines both auto-collected and user-defined events. Heap offers relatively simple installation via a code snippet for auto-collecting events. Heap’s Event Visualizer.

Data Visualization 82

Data Visualization Analytic Tools Feedback Software Reporting Tools 82

Userpilot

JANUARY 31, 2023

TL;DR Product launch in SaaS refers to bringing a new or upgraded product to the market. Userpilot can help you track product launch success with in-app engagement tracking, customer segmentation , and real-time analytics. Then, you can use the emails to notify them before the official product launch events.

Onboarding KPIs 84

Onboarding KPIs Product launches Analytic Tools Feedback Software 84

Userpilot

OCTOBER 3, 2023

And that’s why you should track the following: Customer satisfaction to assess how content your users are. Lifetime value to understand how much revenue you generate from the customers. Retention rate to assess if you can keep your customers with your product. Tracking custom events in Userpilot.

Onboarding KPIs 96

Onboarding KPIs Customer Experience User Testing Customer Feedback 96

Userpilot

NOVEMBER 18, 2023

This type of analysis helps understand user behavior in greater detail, identify any user friction and bottlenecks, and optimize the user experience. Performing a user path analysis has several advantages, such as reduced churn , increased retention and customer satisfaction , and greater lifetime value.

Data Visualization 93

Data Visualization User Testing Customer Feedback Analytic Tools 93

Userpilot

APRIL 3, 2023

In this article, you'll learn: What customer feedback is. TL;DR Customer feedback refers to the opinion of those who purchase your product or service on their experience with the said product. User feedback provides you with valuable insights that help you improve the product, via feature requests , bug reports, etc.

Customer Feedback 78

Customer Feedback User Testing Feedback Software Product Research 78

Userpilot

AUGUST 14, 2021

Customer engagement refers to all the ongoing meaningful interactions between a brand and its customers across all touchpoints over a customer’s user journey. Measure customer engagement and identify different segments of users based on the engagement scores. What is customer engagement in SaaS?

Analytic Tools 98

Analytic Tools Feedback Software User Testing Customer Experience 98

Userpilot

DECEMBER 3, 2022

In this blog post, we’ll explore five stages of the customer lifecycle in detail and offer tips on how to boost engagement at each one. The customer lifecycle refers to the steps a customer progresses when considering, purchasing, using, and maintaining loyalty to a product or service.

Feedback Software 89

Feedback Software Analytic Tools Data Visualization Customer Feedback 89

Userpilot

DECEMBER 21, 2022

Key product metrics to track and optimize include Customer Acquisition Cost, Number of Active Users, Time to Value , Feature Usage Rate , Net Promoter Score , Customer Lifetime Value , Customer Retention Rate , Churn Rate, Customer Satisfaction Score, and Monthly Recurring Revenue. Customer Retention Rate.

Analytic Tools 89

Analytic Tools Onboarding KPIs Data Visualization Embedded Analytics 89

Userpilot

SEPTEMBER 2, 2022

Customer education is the process of teaching customers how to efficiently use your product to attain their specific goals. Customer education platforms are software specifically designed to make onboarding and continuous user education easy. What is customer education? User segmentation.

Analytic Tools 94

Analytic Tools Feedback Software Reporting Tools Education 94

Userpilot

MAY 14, 2023

You can use surveys like CSAT , CES , and NPS surveys are used to collect customer feedback from each user segment in-app. Feedback widgets allow you to get feedback passively on topics like feature requests and prompt smiley face surveys to measure customer satisfaction. Create NPS surveys with Userpilot.

Feedback Software 84

Feedback Software User Testing Customer Feedback Analytic Tools 84

Userpilot

JANUARY 28, 2024

Free-to-paid conversion rate indicates the effectiveness of product value proposition, pricing, and user engagement strategies. Customer retention rate shows customer loyalty and satisfaction and is vital for long-term revenue stability. Activation metrics Activation happens when the user discovers the product value.

Onboarding KPIs 94

Onboarding KPIs Data Visualization Analytic Tools Customer Experience 94

Userpilot

APRIL 16, 2024

Customer loyalty or brand loyalty is an ongoing positive relationship between a business and a customer who consistently chooses the company’s products and services. Three metrics that can help you measure customer loyalty include Net Promoter Score , customer satisfaction score , and customer lifetime value.

Feedback Software 52

Feedback Software Analytic Tools Customer Experience User Testing 52

Userpilot

DECEMBER 13, 2022

To improve the customer experience for detractors: Always respond to negative feedback on 3rd party review platforms to clear the air and also close the loop. Invite them to do one-on-one user interviews to collect more in-depth feedback. Ask them to leave positive reviews and drive word-of-mouth referrals.

User Testing 89

User Testing Customer Experience Customer Feedback Feedback Software 89

Userpilot

MARCH 4, 2021

Are you looking for customer feedback software for your SaaS business? We’ve compiled this list of the best customer feedback tools and sorted them by the key business criteria you’ll need to consider when making your decision. What is Customer Feedback Software? Why is Having Customer Feedback Software Important?

Feedback Software 98

Feedback Software Analytic Tools Research Software User Testing 98

Userpilot

AUGUST 31, 2023

The key differences between Heap and Google Analytics 4 (GA4) are: Heap automatically tracks everything through code installation while GA4 combines both auto-collected and user-defined events. Heap offers relatively simple installation via a code snippet for auto-collecting events. Heap's Event Visualizer.

Data Visualization 59

Data Visualization Analytic Tools Feedback Software Reporting Tools 59

Userpilot

MARCH 14, 2023

Need-based segmentation is segmenting users based on pain points, problems, needs, or motivation. Behavioral segmentation is segmenting users based on how they interact with your products (i.e. feature usage , in-app events, etc.). User segmentation can help improve the onboarding process. What is user segmentation?

Analytic Tools 87

Analytic Tools User Testing Customer Feedback Feedback Software 87

Userpilot

JULY 16, 2021

This can give you valuable insights into product growth and user engagement. In this article, we’ve compiled the key metrics for your SaaS product that help you measure customer satisfaction, user activation, retention, product adoption, and growth. Metrics for SaaS products: Measuring customer satisfaction.

Onboarding KPIs 98

Onboarding KPIs Feedback Software Customer Feedback Data Visualization 98

Userpilot

MARCH 1, 2023

Is Pendo or Whatfix the best tool for customer feedback? And is there an alternative in-app feedback software that delivers the best value for money? With so many user feedback tools available on the market today, it can be challenging to pick the right one for your needs. Here’s how customer feedback tools help.

Feedback Software 52

Feedback Software User Testing Customer Feedback Analytic Tools 52

Userpilot

JANUARY 12, 2022

Customer Lifetime Value measures the average sum of money your business can earn from a user while they are a paying customer. Customer Satisfaction Score measures how satisfied the customers are with your product and how their experience is with a specific feature, product, or team interaction.

Feedback Software 93

Feedback Software Analytic Tools Onboarding KPIs Customer Experience 93

Userpilot

DECEMBER 6, 2022

You need to measure customer experience to understand user interactions, build strong customer relationships, and remove friction points. Here are the 10 key CX metrics that can help you measure customer experience. Customer Satisfaction Score (CSAT). Customer Effort Score (CES). Customer churn rate.

Customer Experience 88

Customer Experience User Testing Customer Feedback Data Visualization 88

Userpilot

OCTOBER 17, 2023

Brand mentions to learn about user’s preferences, honest dislikes, and suggestions for improvement. Online reviews to understand attributes that customers value most, such as specific features, ease of use, customer support, pricing, and so on. Creating custom events with Userpilot.

Data Visualization 79

Data Visualization Analytic Tools Research Software Feedback Software 79

Userpilot

MAY 8, 2024

In-app messages are alerts that users receive when using the product while push notifications are alerts that users receive when the app or product is not in use. Try Userpilot and Take Your User Engagement to the Next Level Get a Demo 14 Day Trial No Credit Card Required What is in-app messaging? Contextual triggers.

Analytic Tools 88

Analytic Tools Feedback Software Data Visualization Reporting Tools 88

Userpilot

APRIL 27, 2023

Pendo Feedback is a standalone feedback solution for capturing the voice of the customer while Pendo surveys come as part of the main suite. You use them to collect actionable feedback to drive customer success. A product team can easily create surveys without coding but for full customization, you need to know CSS, JS, and HTML.

Product Research 77

Product Research Analytic Tools Feedback Software Data Visualization 77