Userpilot

NOVEMBER 1, 2022

Personalized customer service is a secret ingredient for improving customer engagement , retention, and loyalty. In this article, we’ll cover: What personalized customer service is and why it’s beneficial in SaaS. 7+ customer service personalization strategies. Want to make customers feel heard?

Data Visualization 91

Data Visualization Feedback Software Analytic Tools Research Software 91

Userpilot

OCTOBER 26, 2023

How can you implement them in the SaaS context? TL;DR Growth initiatives are strategies aimed at expanding a company’s customer base, market share, revenue, or profitability. Growth loops leverage product virality, encouraging existing users to promote the product and attract new customers.

Feedback Software 91

Feedback Software Analytic Tools Research Software Data Visualization 91

Userpilot

AUGUST 2, 2023

A customer engagement strategy can be the difference between positive and negative growth for your SaaS. Software users only continue subscribing if they find your platform useful. This article shows you practical strategies to drive high engagement for your SaaS, boosting retention and revenue as a result.

Feedback Software 76

Feedback Software User Testing Customer Experience User Friction 76

Userpilot

JANUARY 14, 2022

Are you using user engagement analytics to measure the success of your SaaS product? User engagement is how users interact with your product, website, or app. Users are more likely to become long-term, loyal customers and brand advocates with more positive interactions. Conversion rate.

Analytic Tools 88

Analytic Tools Data Visualization Feedback Software Customer Feedback 88

Userpilot

FEBRUARY 26, 2023

The customer success renewal playbook is central to keeping the incoming stream of recurring revenue flowing. Thanks to the subscription economy of SaaS companies, high customer retention is vital to staying afloat and enjoying growth. Examining user activity and customer interaction to identify and eliminate friction points.

Feedback Software 85

Feedback Software Analytic Tools Customer Experience Customer Feedback 85

Userpilot

NOVEMBER 27, 2023

The churn rate refers to the percentage of customers discontinuing their subscriptions during a given time period. There are two types of churn to look out for: customer churn and revenue churn. A good SaaS churn rate varies by industry and growth stage, but generally, a 5%-7% annual churn is acceptable for established companies.

Product Research 76

Product Research Data Visualization Feedback Software Analytic Tools 76

Userpilot

AUGUST 23, 2022

In today’s B2B technology world, the terms “customer success” and “customer support” are often used interchangeably. In this battle of customer success vs customer support, there are stark differences but there is also a common thread that binds them together.

Customer Experience 77

Customer Experience Feedback Software Customer Feedback User Testing 77

Userpilot

NOVEMBER 10, 2022

A common customer pain point in SaaS is limited product functionality – it’s not enough to help the customer complete their jobs to be done. To resolve this, ask customers what their jobs to be done are in the welcome screen, and then tailor the product experience to meet those needs. What are customer pain points?

User Friction 83

User Friction Customer Experience User Testing Product Research 83

Userpilot

MAY 21, 2024

Following customer lifecycle management best practices can lead your company to retain more users and increase customer lifetime value. Let’s explore customer lifecycle management (CLM), its phases, and the best practices you can apply in SaaS without coding! to iterate retention strategies and reduce churn.

Data Visualization 92

Data Visualization Customer Experience User Testing Customer Feedback 92

Userpilot

AUGUST 23, 2021

Customer feedback is the key to turning detractors into promoters. Collect qualitative data by asking customers an open-ended follow-up question after an NPS survey. Respond to detractor feedback with empathy and personalized support. In-app experiences are more likely to engage customers than emails.

Feedback Software 98

Feedback Software Analytic Tools Data Visualization User Testing 98

Usersnap

AUGUST 20, 2021

Have you ever made a costly mistake because your customer feedback analysis wasn’t on point? That gold mine list of feedback turned into a mine field? Unfortunately, it’s happened to us; as one time is already too many for any growing SaaS company, we needed to come up with a way to improve our analysis process.

Feedback Software 52

Feedback Software Customer Feedback User Testing Data Visualization 52

Userpilot

OCTOBER 21, 2022

The best practices for building customer confidence include: Using advanced segmentation to personalize the product experience and build trust. Using in-app patterns like tooltips and modals to guide users and help them achieve their goals. Acting on feedback and communicating to make customers feel heard.

Feedback Software 94

Feedback Software User Testing Customer Experience Customer Feedback 94

Userpilot

AUGUST 21, 2021

The more features users interact with, the more value they get from the app. This leads to an increased customer retention rate. When you increase feature engagement for your SaaS, you automatically increase user engagement and feature adoption for the app in general. What is feature engagement in SaaS?

Feedback Software 98

Feedback Software Analytic Tools Onboarding KPIs Product Research 98

Userpilot

JULY 18, 2022

Are you satisfied with the customer loyalty and retention rates of your SaaS? Today we explore what customer loyalty and retention mean for SaaS, how retention differs from loyalty, and tactics to help you boost both. Trigger onboarding checklists and drive users to their activation points.

Feedback Software 79

Feedback Software Analytic Tools Research Software User Testing 79

Userpilot

MARCH 23, 2023

It saves you time, ensures consistency, and enables easy customization to fit your unique needs and branding. In this blog post, we’ll discuss different NPS survey questions and best practices to collect valuable feedback from your customer base. A thank you note to acknowledge users and express gratitude for the feedback.

Product Research 82

Product Research User Testing Feedback Software Customer Feedback 82

Userpilot

SEPTEMBER 8, 2023

But here’s a fact: many SaaS companies are going about A/B testing the wrong way. TL;DR A/B testing is a method of comparing a version of a software product, feature, webpage element, or user interface element against a control group to determine if it performs better in terms of user engagement, conversions, or other key metrics.

Product Research 83

Product Research User Testing Analytic Tools Data Visualization 83

Usersnap

OCTOBER 22, 2023

Pack your bags as we introduce you to tools like Intercom and Usersnap that helped pave the path to a holistic approach when it comes to the best customer engagement marketing strategy. Choose between customer support or customer success strategies below ? Usage of a streamlined feedback menu 2.

Data Visualization 52

Data Visualization Customer Feedback Reporting Tools User Testing 52

Userpilot

OCTOBER 19, 2022

There are many different types of customers: from easy-to-please to easily irritable customers. To succeed, product marketers and customer service teams in SaaS must recognize that customer service isn't a one-size-fits-all affair. So, what are the different customer types you can expect to meet in SaaS?

Customer Experience 93

Customer Experience Feedback Software Analytic Tools Research Software 93

Intercom, Inc.

JULY 14, 2020

As customers expect more and more out of support experiences, support leaders can risk burnout on their team to meet the escalating demand. Although businesses are seeing the benefits of real-time chat – improved customer satisfaction, retention, etc. – That’s our ideal customer experience, but it’s not right for everyone.

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Customer Experience User Testing Product Research Customer Feedback 224

Userpilot

JULY 30, 2023

To improve user retention, you can use Userpilot to execute the following strategies: Offer contextual in-app guidance. Track and analyze user behavior. Segmenting existing customers to personalize user experiences. Collect customer feedback to make improvements, and increase customer loyalty.

Customer Experience 80

Customer Experience Customer Feedback User Testing Data Visualization 80

Userpilot

SEPTEMBER 16, 2022

Segment users and provide hyper-personalized product experiences. Use in-app guidance like checklists, tooltips, product tours, etc., Deliver great customer service with an on-demand resource center. Celebrate customer success with gamification. Collect continuous customer feedback with multiple types of surveys.

User Testing 92

User Testing Customer Feedback Customer Experience Feedback Software 92

Userpilot

OCTOBER 23, 2022

Acquiring and keeping repeat customers involves delivering an excellent customer experience , empowering them with product education , acting on their feedback , and rewarding customers for their loyalty. 15 tips for acquiring and keeping repeat customers in SaaS. How to calculate repeat customer rate.

Feedback Software 88

Feedback Software User Testing Customer Feedback Customer Experience 88

Usersnap

DECEMBER 1, 2021

You may be asking, what is the voice of the customer (VoC), and how can I use a voice of customer survey to improve my SaaS business? No, it isn’t a cacophony of customers randomly speaking like Revolution 9 on the Beatles White Album. What is a Voice Of The Customer Survey? Existing Customer Retention.

Product Research 91

Product Research Feedback Software Customer Feedback User Testing 91

Userpilot

AUGUST 18, 2022

Customer advocacy is a powerful force for driving business growth without breaking the bank. There is nothing more important to a brand than making its customers happy. While customer satisfaction is essential to brand success, taking proactive measures toward turning these satisfied customers into advocates is key to business growth.

User Testing 91

User Testing Customer Experience Customer Feedback Feedback Software 91

Userpilot

JUNE 7, 2022

Guerrilla testing entails going to a public location, such as a coffee shop, and asking for feedback on your prototype. Lab usability testing: Lab usability testing is about getting detailed feedback from a small group of people. Usability testing vs. user research. What is usability testing?

User Testing 52

User Testing Product Research Research Software Feedback Software 52

Userpilot

JULY 27, 2023

Are you a results-driven product manager looking for the best product retention strategies for SaaS growth? In this article, we’re going to do a deep dive into a whopping 16 different strategies you can draw from to boost customer retention and increase loyalty. Winning users back with targeted emails.

Product Research 74

Product Research Onboarding KPIs Customer Experience Data Visualization 74

Gainsight

AUGUST 22, 2021

Product-led growth (PLG) strategies are making waves in the SaaS industry—and that’s good news for SaaS product leaders and managers. By placing your product at the center of your growth strategy, your team can boost customer satisfaction, increase renewals, and lower acquisition costs. Go to the source: your users.

Feedback Software 52

Feedback Software Research Software Product Research User Testing 52

Usersnap

MARCH 19, 2019

As a product manager or a SaaS company owner, what is your main drive in building new products? Do you consider customer feedback? Should the Voice of Customer influence product development? You may have realized how customer feedback has become a huge focus in recent years.

User Testing 76

User Testing Feedback Software Data Visualization Research Software 76

Userpilot

APRIL 21, 2024

Investing in the right NPS feedback software is crucial especially when net Promoter Score (NPS) is a top method for gathering user feedback and measuring customer loyalty. Let’s look at what some of these NPS survey tools are and their pros and cons so you can find the best fit for your company.

Feedback Software 52

Feedback Software Analytic Tools Research Software Data Visualization 52

The Product Coalition

MARCH 29, 2018

Product and sales teams should be able to identify buyers and users by title, likely budget/time spent solving their problem, and which methods they’re using, by product or process. Our solution uniquely solves the problem. The fewer competitors offering solutions, the better. It’s easy to quantify the ROI of our solution.

Development Team Review 113

Development Team Review Weak Development Team Feedback Software Product Research 113

Usersnap

JUNE 8, 2020

Customers are evolving, and so should your CX practices. Technology, customer behaviors and the unforeseeable pandemic were the hot topics many of the speakers touched on and asked about by the audience. 18 giveaways provided by the speakers were drawn to lucky winners, and exclusive perks for UX and CX tools were given out.

User Testing 40

User Testing Customer Feedback Customer Experience Feedback Software 40

DISQO

JUNE 5, 2018

The pioneer of digital lending marketplaces leverages Alpha’s rapid consumer feedback platform to become a consumer-insight-driven organization. Doing so means broadening his team’s purview of the customer experience and embracing a culture of rapid experimentation. Using technology to facilitate a customer-centric culture.

User Testing 40

User Testing Customer Feedback Product Research Data Visualization 40

DISQO

JUNE 5, 2018

The pioneer of digital lending marketplaces leverages Alpha’s rapid consumer feedback platform to become a consumer-insight-driven organization. Doing so means broadening his team’s purview of the customer experience and embracing a culture of rapid experimentation. Using technology to facilitate a customer-centric culture.

User Testing 40

User Testing Customer Feedback Product Research Data Visualization 40

Userpilot

MAY 20, 2024

To design an effective SaaS customer experience, you need to remove the barriers that prevent users from realizing the value of your product. But how exactly can you build a seamless user experience that increases product engagement and growth? Deliver proactive customer service by using analytics to prevent issues.

Customer Experience 87

Customer Experience Analytic Tools Feedback Software User Testing 87

Userpilot

MAY 17, 2022

Closing the customer feedback loop is an important practice for SaaS companies as it’s often the thin line between churn and customer retention. Do you collect feedback and user sentiment regularly and act on insights? Why should you care about collecting customer feedback?

Product Research 81

Product Research Feedback Loop Feedback Software User Testing 81

Alchemer Mobile

FEBRUARY 2, 2021

Unfortunately, “If you build it, they will come” does not hold true when it comes to the mobile app launch. This famous line from Field of Dreams is all too representative of how many app publishers face the ‘inessentiality’ of mobile marketing. They focus all of their time and resources on building a great app. It’s marketing.

Feedback Software 264

Feedback Software Analytic Tools Research Software Product Research 264

Userpilot

SEPTEMBER 3, 2022

Have you ever wondered how customer feedback analysis can help you improve your product and reduce churn? The amount of feedback you get from customers is meaningless if you do not analyze the data. So let’s see how you can analyze user sentiment and drive repeated value for your customers.

Feedback Software 91

Feedback Software Customer Feedback User Testing Data Visualization 91