Userpilot

DECEMBER 13, 2023

How do you develop a robust UX strategy? We also look at: What a UX design strategy is Why it’s important Its core principles and elements A practical example of a company with well-established UX strategies Let’s dive right in! The strategy should also have information about the UX team, processes, and guidelines.

Research Software 79

Research Software Analytic Tools Feedback Software User Testing 79

Userpilot

MAY 27, 2024

TL;DR Product thinking is the process of identifying problems and coming up with solutions by placing the user in the center. This practice also invites you to think of your business goals and current technology limitations. Use these problem space tools to practice a product thinking mindset: 5W1H.

Research Software 89

Research Software Analytic Tools Feedback Software Data Visualization 89

Userpilot

MAY 14, 2023

Want to know whether your product is delivering value to customers? The best solution is to ask them directly. Customer feedback is the key to developing a customer-centric business. In this article, we’ll discuss 7 ways you can collect customer feedback to understand user sentiment.

Feedback Software 82

Feedback Software User Testing Customer Feedback Analytic Tools 82

Userpilot

MARCH 4, 2021

Are you looking for customer feedback software for your SaaS business? We’ve compiled this list of the best customer feedback tools and sorted them by the key business criteria you’ll need to consider when making your decision. What is Customer Feedback Software? Look no further!

Feedback Software 98

Feedback Software Analytic Tools Research Software User Testing 98

Usersnap

JANUARY 26, 2022

Building, designing, and improving a SaaS product is a beautiful, never-ending journey. What we’ve witnessed among our customer base is this: companies that continue to optimize their SaaS product tend to grow faster, and sustain their customer base long-term. The Ultimate In-App Feedback Strategy ??

Feedback Software 111

Feedback Software Analytic Tools Research Software User Testing 111

Usersnap

FEBRUARY 17, 2022

Getting user feedback is key to SaaS product growth (or any company’s growth, for that matter). And a seemingly small thing like placing feedback widget on your website, in your mobile app, or in your digital product can go a long way. Why Do You Need Feedback Widgets for Websites? Customer Feedback Widget.

Feedback Software 98

Feedback Software Analytic Tools Data Visualization Research Software 98

Userpilot

JULY 27, 2023

Confused about trying to understand SaaS roles? SaaS companies have many moving parts, and it can be difficult to determine who does what. TL;DR SaaS, or “Software as a Service,” is a business model that delivers centrally hosted software to subscribers over the internet. What is a SaaS business model?

Research Software 89

Research Software Feedback Software Analytic Tools Onboarding KPIs 89

Userpilot

APRIL 7, 2023

What are the different types of B2B customer insights for SaaS businesses? However, customer insights can help your teams understand all aspects of your B2B partners. This post will take you through the 5 types of B2B insights, discuss the methods of collecting them, and show you the best tools for analyzing customer sentiment.

Data Visualization 81

Data Visualization Analytic Tools Feedback Software Research Software 81

Userpilot

OCTOBER 17, 2023

Collecting customer insights is essential to answer important questions about your users and how your product fits their needs. There are nine types of customer insights you can collect, and they include: Market research data to identify gaps, competitive advantages, growth areas , and, most importantly, the needs of your customers.

Data Visualization 77

Data Visualization Analytic Tools Research Software Feedback Software 77

Userpilot

DECEMBER 7, 2023

It will also guide you through uncovering and harnessing these insights in your SaaS business. These insights help modern businesses understand customers, create targeted marketing campaigns, identify business opportunities, and enhance the customer experience. Gather data. Visualize data to uncover insights.

Data Visualization 85

Data Visualization Analytic Tools Feedback Software Research Software 85

Userpilot

JUNE 30, 2023

In this article, we will cover the voice of the customer methodology. We’ve handpicked the right survey questions under different research categories to make everything easy. You’ll also find techniques for collecting feedback and best practices to ensure everything goes well.

Customer Feedback 84

Customer Feedback User Testing Feedback Software Data Visualization 84

Usersnap

DECEMBER 19, 2023

Marty Cagan, in his book “Inspired: How To Create Products Customers Love” , mentions the use of customer surveys as a tool for understanding customer needs and preferences. Feedback integration catalyzes continuous improvement, data-driven decisions, and the creation of exceptional user experiences.

Feedback Software 52

Feedback Software User Testing Customer Feedback Product Research 52

Userpilot

JANUARY 10, 2024

Looking for the best ways to conduct user research and gather actionable insights? Whether you’re building a product from scratch, updating something on your platform, or just want to listen to users and create better experiences , this article provides the guide you need. What is user research?

User Testing 89

User Testing Research Software Analytic Tools Feedback Software 89

Userpilot

APRIL 1, 2022

What does the SaaS product localization process involve? How can product managers prepare products for expansion into other markets? How do you develop and implement a SaaS localization strategy? Product localization makes the product accessible to users in foreign markets with different languages and cultures.

Research Software 93

Research Software Feedback Software User Testing Product Research 93

Userpilot

DECEMBER 5, 2023

Our ultimate guide explores: What exactly product design involves How to design successful products , and Tools that can help you design them. TL;DR The aim of the product design process is to create products that solve genuine customer problems, are functional, and offer a positive user experience. Book the demo to see how!

User Testing 67

User Testing Data Visualization Product Research Feedback Software 67

Userpilot

SEPTEMBER 15, 2022

Did you know that customer intelligence (CI) data helps product managers dive deep into the customer journey and truly understand customers ? SaaS companies use CI data to design personalized customer experiences and better customer communications, increasing customer loyalty, retention, and lifetime value.

Feedback Software 93

Feedback Software Research Software Analytic Tools Data Visualization 93

Userpilot

JUNE 2, 2022

What are some great customer feedback examples that SaaS companies use successfully? Continuous customer feedback collection is vital to business success. That’s because customers understand your product more than anyone else and their demand drives revenue. What is customer feedback?

Feedback Software 52

Feedback Software User Testing Customer Feedback Analytic Tools 52

Userpilot

JUNE 12, 2023

We’ll also show you tools that will simplify everything. TL;DR A marketing survey uses well-crafted questionnaires to gather information about your target audience and their sentiment on your company and competitors. Typeform – best for long-form market research surveys. What are marketing surveys?

Data Visualization 71

Data Visualization Product Research Research Software Analytic Tools 71

Userpilot

JULY 6, 2023

You know there’s no one-size-fits-all solution. So you need to find the tool that works for your unique goals and needs. Since SurveyMonkey can’t completely satisfy everyone, let’s look at 15 survey tools that can help you collect employee feedback, user sentiment , and more valuable data.

Data Visualization 84

Data Visualization Embedded Analytics Analytic Tools Feedback Software 84

Userpilot

AUGUST 29, 2023

Product management is equal parts art and science – and it’s vital to the success of your SaaS. Great product managers and teams are able to understand and interpret the wider context, defining a clear vision that satisfies customer needs along with company goals. Champions a customer-centric approach.

Data Visualization 87

Data Visualization Analytic Tools Feedback Software Research Software 87

Userpilot

MAY 30, 2023

Whether you work in product management, customer success, or marketing, you need creative survey ideas to collect feedback that’s relevant, honest, and useful for your job. Using a PMF survey to ask customers how disappointed they would be if they could no longer use your product.

Customer Feedback 70

Customer Feedback User Testing Feedback Software Product Research 70

Userpilot

AUGUST 15, 2023

Start by conducting extensive market research to understand the landscape, map out the needs of individual users to understand pain points, develop a clear value proposition, and then define key performance indicators to measure progress against. Post-launch is a crucial phase too. Book a demo with our team to learn more.

Feedback Software 72

Feedback Software Research Software Analytic Tools Product launches 72

Userpilot

MAY 25, 2023

It allows you to collect accurate user feedback from all your customers and gives you a more holistic view of their needs , preferences, and pain points. Translating surveys into the native languages of your users also increases their satisfaction and loyalty. What is survey translation?

Feedback Software 85

Feedback Software Research Software Product Research Analytic Tools 85

Userpilot

SEPTEMBER 15, 2023

Concept testing helps to build customer relationships, understand customer needs , and gather market research data to drive decision-making. How concept testing can help: You can gather feedback about a new UI design with a survey showing an image of the wireframe design. Book a demo and get started!

User Testing 87

User Testing Feedback Software Product Research Analytic Tools 87

Userpilot

OCTOBER 24, 2022

Looking for an NPS program to collect customer feedback and improve their experience with your SaaS product? Net Promoter Score (NPS) is one of the most widely used metrics to measure customer experience. An NPS program is a tool that allows you to conduct NPS surveys and collect feedback from users.

Feedback Software 86

Feedback Software Analytic Tools Research Software Software Review 86

Usersnap

MAY 2, 2019

Getting user feedback is key to SaaS product growth (or any company’s growth, for that matter.). And a seemingly small thing like placing a user feedback button on your website or in your app can go a long way for your product. Why collect user feedback? The tool also offers real-time analysis.

Feedback Software 85

Feedback Software Data Visualization Analytic Tools Research Software 85

Userpilot

AUGUST 2, 2022

Survey automation allows you to conduct in-depth market research with the speed and accuracy that manual surveying fails to offer. In this article, I’ll uncover everything you need to know about automated surveys, including the proper techniques and tools. Passive surveys let customers provide feedback whenever they want.

Feedback Software 86

Feedback Software Research Software Analytic Tools Product Research 86

Userpilot

JANUARY 14, 2023

Successful SaaS products satisfy user needs and realize organizational business goals. Once the update or feature is out, announce it using multiple channels like in-app communications or email. Use in-app surveys to collect feedback on product performance and ideas on how to improve it. Collect customer requests.

Feedback Software 86

Feedback Software Research Software Product Research User Testing 86

Userpilot

MAY 21, 2020

Customer feedback tools have come a long way since the days of manually reaching out with a long, boring survey. You can now choose from a wide range of tools, designed to help you collect the customer feedback you need to take your SaaS in the right direction. Microsurvey customer feedback tools.

Feedback Software 55

Feedback Software Analytic Tools Research Software User Testing 55

Userpilot

MAY 10, 2023

TL;DR AI product management focuses on managing AI initiatives and incorporating AI-based solutions into digital products to better understand user needs and enhance customer experience. AI tools like Tobii and Affectiva help teams with usability testing by tracking user eye movements and interpreting their emotions.

Artificial Inteligence 77

Artificial Inteligence Feedback Software Research Software Analytic Tools 77

Userpilot

JANUARY 9, 2023

We also look at the process of building a product persona, the data you need to collect, and some user persona examples that you can use for your SaaS. Product personas are fictional characters that represent real users. Customer and market research that goes into building product personas also drives feature development.

Feedback Software 83

Feedback Software Research Software Analytic Tools User Testing 83

UX Studio

JUNE 30, 2023

Top Design Companies in California UX studio UX studio is an award-winning web design firm working with companies of all sizes. We deliver impactful, user-friend, and unique solutions for ambitious ideas. They’re building websites, brands, and digital transformation platforms that deliver results and revenue.

Research Software 60

Research Software Feedback Software Analytic Tools Reporting Tools 60

Userpilot

JANUARY 10, 2022

Customer Success is a core growth driver for any SaaS business. In 2022, when the SaaS market is crowded with tons of similar products, the best ones are those who delight their customers regularly. Are still wondering how to keep your customers and make them love your product? No worries!

Feedback Software 89

Feedback Software Analytic Tools Research Software User Testing 89

Userpilot

OCTOBER 31, 2022

Examples include customer pain points, brand image, product features and functionality, price, and user-friendly experiences. When you analyze customer needs, you need to get valuable insights from various customer data sources such as customer feedback , market research, focus groups, and product usage trends.

Data Visualization 87

Data Visualization Analytic Tools User Testing Feedback Software 87

Userpilot

NOVEMBER 2, 2022

Because it’s the key to a better pricing strategy, competitive advantage, and customer experience. 10 ways to add value to products in SaaS. TLDR; Product value describes how much your product helps customers achieve a goal or fix an issue. Address customer pain points and show how your product can help alleviate them.

Feedback Software 82

Feedback Software Research Software User Testing Product Research 82

Userpilot

JANUARY 9, 2024

It’s an easy way to gain a simple version of the truth, cut through data, highlight problematic spots, and identify areas that could be made more user-friendly. If you want to learn more about this tool for understanding feature usability and explaining any behavioral changes, let’s get into it! Building a SEQ in Userpilot.

Data Visualization 88

Data Visualization User Testing Product Research Analytic Tools 88

Userpilot

APRIL 18, 2023

They’re well crafted to help you gather valuable user feedback. Then, you’ll need to determine your desired feedback type – quantitative or qualitative and identify the audience group best placed to provide high-quality responses. Research suggests you get the best feedback when you combine both.

Customer Feedback 82

Customer Feedback Data Visualization Product Research User Testing 82