Userpilot

MAY 8, 2024

Wondering how to build a customer success dashboard for your team? From the article, you will learn what a customer success dashboard is, why you need it, and what metrics it should include. And how to build a dashboard for your customer success team using Userpilot analytics ! Let’s dive right in!

Data Visualization 89

Data Visualization Dashboard Onboarding KPIs Analytic Tools 89

Userpilot

NOVEMBER 6, 2023

Here is what this customer growth guide covers: Customer growth explained: what is it? The top metrics to measure customer growth rate. Proven strategies for attracting users, retaining them , and driving account expansion. How Userpilot helps companies like yours to drive growth. What is customer growth?

Onboarding KPIs 77

Onboarding KPIs User Testing Feedback Software Analytic Tools 77

Userpilot

NOVEMBER 8, 2022

How do you make sure your product marketing team is actually working toward success? By using product marketing OKRs to guide strategy and track progress. But when it comes to products, you can’t ignore the rest of the funnel. OKRs are different from KPIs because a KPI is strictly a metric that reflects performance.

Onboarding KPIs 90

Onboarding KPIs Product Marketing Marketing Data Visualization 90

Userpilot

OCTOBER 5, 2021

OKRs vs KPIs – the most recent darlings of the SaaS world. Everyone wants to use them, but a lot of people tend to confuse what they are for and how to actually implement them properly. How do they compare to metrics ? KPIs are there to help you keep track of how your results are performing.

Onboarding KPIs 141

Onboarding KPIs Analytic Tools KPI Customer Experience 141

Userpilot

MAY 13, 2024

Customer feedback surveys serve as invaluable tools for gathering actionable insights directly from your audience. However, it’s important to know when and how to trigger the forms to gather user feedback , for increased response rate and data credibility. Types of surveys include: Customer Satisfaction Score (CSAT).

Customer Feedback 91

Customer Feedback User Testing Feedback Software Product Research 91

Usersnap

SEPTEMBER 21, 2021

A customer satisfaction survey is a lynchpin to developing a loyal, returning, and referring customer base. This article details everything you need to know about the ins and outs of successful customer satisfaction surveys. Conduct More Customer Satisfaction Surveys What Are Customer Experience Surveys?

Customer Satisfaction 94

Customer Satisfaction User Testing Feedback Software Product Research 94

Userpilot

DECEMBER 13, 2021

Wondering which product management KPIs help you get better product growth insights ? Among the plethora of responsibilities that SaaS Product Managers have, defining and tracking KPIs probably is the most influential towards guiding future product development. Key product management metrics and KPIs.

Onboarding KPIs 90

Onboarding KPIs Analytic Tools Feedback Software Data Visualization 90

Userpilot

MAY 23, 2022

How do you track SaaS funnel metrics in each stage and improve them? Developing and optimizing sales funnels is a key part of SaaS product growth. There are a variety of metrics you can use to optimize your sales funnel, but today we’ll be focusing on what matters most. What are funnel metrics?

Onboarding KPIs 87

Onboarding KPIs Feedback Software Customer Experience Customer Feedback 87

Userpilot

OCTOBER 26, 2023

What is software ROI and how to measure it? We also share benchmarks, important metrics to track, and best practices. Soft ROI comprises qualitative and less tangible benefits , for example, increased productivity from software implemented to improve internal business processes. Staff onboarding and training costs.

Analytic Tools 96

Analytic Tools Feedback Software Research Software Onboarding KPIs 96

Userpilot

NOVEMBER 18, 2023

The data obtained from the process lets you adapt and refine your strategies, ensuring you make proactive moves to improve key growth metrics. How to choose the date range for your analysis? How to conduct a period-over-period analysis with Userpilot : Select the metrics you need to analyze. Customize data points.

Data Visualization 80

Data Visualization Onboarding KPIs Analytic Tools Customer Experience 80

Userpilot

JUNE 28, 2022

Are you wondering what customer experience KPIs and metrics you should track? Choosing the right KPIs can make all the difference when it comes to retaining your customers in the SaaS business. There are eight key CX KPIs that you need to measure. What is customer experience? Average Resolution Time.

Customer Experience 52

Customer Experience Feedback Software Analytic Tools Onboarding KPIs 52

Userpilot

MARCH 2, 2022

Wondering how you can leverage SaaS OKRs to drive success in your business? Much of product success depends on your marketing team but business decision-making and progress evaluation are crucial to keeping your company focused on the right path towards sustainable growth. customer expectations) or quantitative (e.g.,

Feedback Software 97

Feedback Software Onboarding KPIs Reporting Tools Product Research 97

ProductPlan

AUGUST 17, 2020

Much has been written over the last few years on the idea of the featureless roadmap , which challenges product teams to present their plans grounded more in strategic vision – or by themes – rather than a laundry list of specific features. How to Decide on Roadmap Themes that Produce Meaningful Outcomes.

Onboarding KPIs 100

Onboarding KPIs Roadmap Customer Experience KPI 100

Userpilot

DECEMBER 7, 2022

Wondering what key performance indicators SaaS companies should look out for to enhance their product growth ? For a new SaaS business, the main challenge lies in determining the most important KPIs to track. Key performance indicators are quantifiable measures that indicate how well your business is progressing toward a goal.

Onboarding KPIs 81

Onboarding KPIs Data Visualization Customer Experience Customer Feedback 81

Userpilot

FEBRUARY 15, 2022

Are you looking for ways how to increase monthly active users for your SaaS? In this article you’ll learn: What monthly active users (MAUs) are and why you should care. 6 ways to turn passive customers into engaged users. The best user engagement tools to use to turn new users into active users.

Feedback Software 90

Feedback Software Analytic Tools User Testing Onboarding KPIs 90

Userpilot

APRIL 23, 2021

Looking for user persona examples to inspire your research, or (product) marketing strategy? Creating a user persona can be hard sometimes. Depending on how many your product has, it may require several hours of interviews and a number of surveys to do each. What is a user persona? What is a user persona?

Analytic Tools 97

Analytic Tools Feedback Software Research Software User Testing 97

Userpilot

JANUARY 16, 2023

Driving feature adoption is a crucial, yet exceedingly challenging, part of running a SaaS company. As such, building out a well-optimized feature adoption funnel should be a top priority regardless of the number of users you currently have. Feature adoption rates show the user adoption rate of a new feature or existing feature.

Onboarding KPIs 83

Onboarding KPIs Analytic Tools Feedback Software Data Visualization 83

The Product Coalition

MARCH 17, 2020

If somebody asks what’s the job of a product manager, the only correct answer is?—?pretty In traditional businesses, the product manager’s role is spread evenly across several departments or individuals. This requires product managers to maintain a well-organized, streamlined process of product development.

Onboarding KPIs 98

Onboarding KPIs Analytic Tools Feedback Software Data Visualization 98

Userpilot

JANUARY 23, 2023

Wondering what customer success OKRs are and how they can help your customer success team flourish? With OKRs, you can develop clear strategies to promote product growth and effectively communicate them to your customer success teams. – Use different types of surveys to collect customer feedback.

Feedback Software 73

Feedback Software Analytic Tools Onboarding KPIs Customer Experience 73

Userpilot

SEPTEMBER 7, 2023

Surveys are one of the most effective ways to collect user feedback and actionable product analytics. How to find the right software for your needs. TL;DR Analyzing survey data can help you identify patterns, get ahead of issues, and make data-driven decisions moving forward to reduce churn while improving customer satisfaction.

Analytic Tools 76

Analytic Tools Data Visualization Feedback Software Product Research 76

Userpilot

JANUARY 16, 2024

From analyzing market trends to churning user needs and technical feasibility into golden product ideas, there are many benefits of ChatGPT for product managers. A potent tool, ChatGPT has proven to be a strategic addition to the product management toolkit, churning out ideas in even the most unlikely scenarios.

ChatGPT 83

ChatGPT Data Visualization Onboarding KPIs Research Software 83

Userpilot

NOVEMBER 24, 2022

The goal of any traditional or digital marketing strategy is product growth. This article examines the RACE framework: what it is, why you should use it, and how to implement it in your SaaS. Use live demos and free trials in the “Act” stage to help visitors find your product value. Reach stage.

Feedback Software 91

Feedback Software Analytic Tools Framework Onboarding KPIs 91

Userpilot

NOVEMBER 11, 2020

Product adoption has picked up a fair amount of jargon over the years. And since new fancy terms seem to pop up every week, it can be a bit hard to navigate for both the newcomers and even for the well-established product pros. Hence: team Userpilot has put together the ultimate guide to product adoption and onboarding terminology!

Onboarding KPIs 126

Onboarding KPIs Analytic Tools Feedback Software Data Visualization 126

Userpilot

JANUARY 17, 2023

If you want to build a loyal customer base and nurture product growth , your focus should be spent on making users realize the value of your product as soon as possible—which might be trickier than you think. Value realization is when a customer experiences and recognizes the value of your product or service.

Feedback Software 86

Feedback Software Research Software Onboarding KPIs Customer Experience 86

Userpilot

AUGUST 30, 2021

Which product analytics tools should you be using? How many analytics tools do you need? And what type of analytics really matters for a product marketing manager? Some analytic tools are confusing, some are difficult to use, and some are downright irritating, making it hard to access the product growth insights you need.

Data Visualization 89

Data Visualization Analytic Tools Feedback Software Reporting Tools 89

Gainsight

MAY 3, 2022

Congratulations, you just embarked on your next endeavor as a newly minted Customer Success Manager (CSM) at a B2B SaaS company… Now what? The company will provide onboarding sessions to teach about the team operations, and how to perform your duties, but what do the company and Chief Revenue Officer (CRO) really care about?

Onboarding KPIs 94

Onboarding KPIs User Friction KPI Customer Satisfaction 94

Userpilot

AUGUST 29, 2022

With sentiment analysis, you can discover essential customer insights, identify customer pain points, and modify your products and services accordingly. If you’re ready to get started with customer sentiment analysis, then read on! You can significantly enhance your customer experience using sentiment analysis.

Feedback Software 78

Feedback Software Customer Experience Customer Feedback Product Research 78

Userpilot

JULY 27, 2023

In this article, we’ve outlined the major roles that move the needle in terms of product growth alongside their KPIs and current salary ranges. Product Manager : In charge of creating product strategy and overseeing the design process, among other things. Average salary: $151,254/yr. Average salary: $111,208/yr.

Research Software 89

Research Software Feedback Software Analytic Tools Onboarding KPIs 89

Userpilot

JUNE 15, 2022

Net Revenue Retention (NRR) gives you the percentage of the revenue that you can retain from existing customers within a particular time frame. Net Revenue Retention is a key metric as it helps you determine the financial performance of your company. NPR’s insights are excellent for expanding your customer base.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 52

Userpilot

NOVEMBER 23, 2023

Cohort analysis is one of the most useful kinds of product analytics reports. TL;DR Cohort analysis involves tracking and analyzing how different groups of users with common characteristics behave inside the product. Behavioral cohorts are made up of users who interact with the product in a similar way.

Analytic Tools 52

Analytic Tools Data Visualization Onboarding KPIs Reporting Tools 52

ProductPlan

NOVEMBER 20, 2020

Product managers are all about prioritization. The items that deliver the most value to a product’s reputation, help the product achieve its goals and improve KPIs are the ones that we continually slot at the front of the queue. It’s our job to skip over the features that only apply to a couple of customers.

Onboarding KPIs 52

Onboarding KPIs User Testing Customer Experience Product Research 52